Poly Voyager 4300 UC Series User manual

Voyager 4300 UC Series
Bluetooth headset
User guide

Contents
Headset overview 3
Be safe 3
USB Bluetooth adapter 3
Charge stand (select models only) 4
Connect and pair 5
Connect to PC 5
Configure USB adapter 5
Pair to mobile device 5
Pair USB adapter again 6
Pair mode 6
Fit and charge 7
Wear on the right or left 7
Charge 7
Check headset battery status 7
Load software 9
Update your Poly device 9
The basics 10
Power on/off 10
Adjust the volume 10
Make/Take/End Calls 10
Launch Microsoft Teams (Teams model only) 11
Play or pause audio 11
Voice assistant 11
More Features 12
Select language 12
DeepSleep Mode 12
Online indicator 12
Corded mode (audio over USB) 12
Troubleshooting 13
What's in the box 15
Support 16
2

Siri
Google Assistant
:02
1x 2x 3x
LEDs/Online indicator
Volume up
/ Call button/Press to interact with Microsoft Teams (app required)
Siri®, Google
Assistant™
Smartphone feature: Default voice assistant
Play/pause**
Next track**
Previous track**
Volume down
Charge port
Power
Bluetooth® pairing
Mute/unmute
NOTE **Functionality varies by application. May not function with web-based apps.
Please read the safety guide for important safety, charging, battery and regulatory
information before using your new headset.
Your high-fidelity Bluetooth USB adapter comes pre-paired to your Poly device. Plug it
into your computer to connect to computer audio.
Headset overview
Be safe
USB Bluetooth adapter
3

NOTE Adapter design may vary
Standard LEDs
USB LEDs What they mean
Flashing red and blue Pairing
Solid blue Headset connected
Flashing blue On a call
Solid red Mute active
Flashing purple Streaming media from computer
LEDs when Microsoft Teams* is detected
USB LEDs What they mean
Flashing red and blue Pairing
Solid purple Microsoft Teams connected
Flashing blue On a call
Solid red Mute active
Pulsing purple Microsoft Teams notification
NOTE *Requires Microsoft Teams desktop application
NOTE The charge stand plugs into a computer or wall charger's USB port.
Charge stand (select
models only)
4

Your Bluetooth USB adapter comes pre-paired to your headset.
1Turn on your headset and insert the Bluetooth USB adapter into your laptop or PC.
2The USB adapter LED flashes and then turns solid to indicate the headset is connected to
the USB adapter. If you are wearing your headset you hear “PC connected” to indicate the
connection has been established. When on a call, the LED on the USB adapter flashes blue.
When not on a call the LED is solid.
3Load Poly Lens Desktop App by visiting poly.com/lens. This allows you to customize your
headset behavior through advanced settings and options.
Your high-fidelity Bluetooth USB adapter comes ready to take calls. If you want to listen to
music, you will need to configure your Bluetooth USB adapter.
Windows
1To configure your Bluetooth USB adapter to play music, go to Start menu > Control Panel
> Sound > Playback tab. Select Poly BT700, set it as the Default Device and click OK.
2To pause music when you place or receive calls, go to Start menu > Control Panel > Sound
> Communications tab and select the desired parameter.
Mac
1To configure the Bluetooth USB adapter, go to Apple menu > System Preferences > Sound.
On both the Input and Output tabs, select Poly BT700.
1To put your headset in pair mode, slide and hold the Power switch away from the off
position until you hear "pairing" and the headset LEDs flash red and blue.
:02
“Pairing”
Blutooth
Headphones
Computer
Camera
2Activate Bluetooth on your phone and set it to search for new devices.
•iPhone Settings > Bluetooth > On*
•Android Settings > Bluetooth On > Scan for devices*
NOTE *Menus may vary by device.
Connect and pair
Connect to PC
Configure USB adapter
Pair to mobile device
5

3Select “Poly V43XX Series.”
Once successfully paired, you hear “pairing successful” and the headset LEDs stop flashing.
NOTE Your headset can pair with up to 8 devices but only maintain 2 connections
simultaneously; this includes the Bluetooth adapter.
Typically, your USB adapter is pre-paired to your headset. In the event that your adapter is
disconnected or bought separately, you will need to pair the adapter to your headset.
1Insert the high-fidelity Bluetooth USB adapter into your laptop or computer and wait for
your computer to recognize it.
2Put your headset in pair mode.
3Put your Bluetooth USB adapter into pair mode by selecting "Pair" in Poly Lens App. Your
adapter flashes red and blue.
Pairing is successful when you hear "pairing successful" and "PC connected" and the
Bluetooth USB adapter LED is solid.
Slide and hold the headset Power switch away from the off position until the LEDs flash
red and blue.
Pair USB adapter
again
Pair mode
6

To position the microphone on the right or left side, rotate the microphone boom up and
over. Gently bend the boom so it is approximately 2 finger widths from the corner of your
mouth.
Charge your headset using the USB cable or the charge stand (select models only). The
headset LEDs flash when charging. It takes approximately 90 minutes to fully charge your
headset. The LEDs turn off once charging is complete.
NOTE The USB cable and charge stand (select models only) plug into a computer or wall
charger's USB port.
USB cable Charge stand (select models only)
Headset LEDs What they mean
Off Charging complete
Battery high
Battery medium
Battery low
Battery critical
Check your headset battery status:
• View status in Poly Lens Desktop App
• With headset inactive, slide and release the Power switch away from the off position.
Listen to the voice alert or observe the headset LEDs.
Fit and charge
Wear on the right or left
Charge
Check headset battery
status
7

Headset LED behavior while charging
Off Charging complete
Battery high
Battery medium
Battery low
Battery critical
TIP To reset the accuracy of the talk time alert, deplete the headset battery then charge fully.
8

Customize your device behavior through advanced settings and options with Poly Lens
App. Some softphones require the installation of Poly software to enable device call
control (answer/end and mute) functionality. Download: poly.com/lens.
NOTE Device settings and updates are also available in Plantronics Hub App.
Keep your firmware and software up-to-date to improve performance and add new
features to your Poly device.
Update your device using your computer with Poly Lens Desktop App. Download at
poly.com/lens.
While updating:
• Do not use your Poly device until the update is complete.
• Do not start a second update from a second device.
• Do not stream media.
• Do not answer or place a call.
Load software
Update your Poly
device
9

Siri
Google Assistant
:02
1x 2x 3x
Slide the switch to power on or off.
Tap the Volume up (+) or down (–) button.
Adjust headset microphone volume (softphone)
Place a test softphone call and adjust softphone volume and PC sound volume accordingly.
Answer or end a call
Tap the Call button.
Answer a second call
First, tap the Call button to end current call, then tap the Call button again to answer
new call.
Mute
While on an active call, tap the red Mute button.
Hold a call
To hold an active call, press the headset Call button for 2 seconds. Press the Call button to
resume a held call.
Switch between calls (flash)
To switch between calls, press the headset Call button for 2 seconds.
Call back last call (smartphone)
To dial your last number you dialed, double-tap the Call button.
Answer calls from a second device
It's easy to answer calls from two devices (including softphone).
When on a call, you hear a ringtone notification of the incoming call from the second
paired device.
To answer a second call from the other device, first tap the Call button to end the current
call and tap the Call button again to answer the new call. If you choose to not answer the
second call, it will go to voicemail.
The basics
Power on/off
Adjust the volume
Make/Take/End Calls
10