Poly Blackwire 3200 Series User manual

Blackwire 3200 Series
Corded headset with inline call
control
User Guide

Contents
Overview 3
Setup 4
Load software 4
Fit 5
Adjust the headband 5
Position the boom 5
Adjust the boom 5
Use the inline controller 6
Make/take/end calls 6
Volume 6
Mute 6
Troubleshooting 7
Headset 7
Support 8
2

Icons Inline control LEDs Function
Call button Flashes green Incoming call
Solid green On a call
Volume up button Increases the listening volume
Volume down
button
Decreases the listening volume
Mute button Solid red Headset is muted
Overview
3

Power on your headset by connecting to your computer or mobile device.
You can connect your headset in 2 ways:
1Via USB-A/USB-C connector
NOTE Headset call control functionality may vary in mobile devices.
2Via 3.5 mm connector*
NOTE Headset call control functionality is not available.
* 3.5 mm connector available on Blackwire 3215/3225 only.
Customize your device behavior through advanced settings and options with Poly Lens
Desktop App. Some softphones require the installation of Poly software to enable device
call control (answer/end and mute) functionality. Download: poly.com/lens.
NOTE Device settings are also available in Plantronics Hub Desktop App.
Update your Poly device
Keep your firmware and software up-to-date to improve performance and add new
features to your Poly device.
Update your device using your computer with Poly Lens Desktop App. Download at
poly.com/lens.
While updating:
• Do not use your Poly device until the update is complete.
• Do not start a second update from a second device.
• Do not stream media.
• Do not answer or place a call.
Setup
Load software
4

Lengthen or shorten the band until it fits comfortably. The cushions should sit comfortably
over the center of your ears.
This headset can be worn on the left or right side.
Rotate the boom to align with your mouth.
CAUTION To avoid breaking the boom, only rotate it up and over 180°.
Gently bend the boom in or out so it is approximately two finger widths from the corner of
your mouth.
Fit
Adjust the headband
Position the boom
Adjust the boom
5

Headset call control is a software feature and dependent on a compatible softphone. If you
have not installed Poly Lens Desktop App (poly.com/lens) or do not have a compatible
softphone, press the headset call button first and then make/take/end the call using the
softphone application.
Answer or end a call
Tap the Call button or use your softphone.
Make a call
Dial using your softphone application.
Redial
If not on an active call, double key press the call button to redial the last call.
Hold
Press and hold the call button for 2 seconds to put a call on hold.
Listening volume
Press the Volume up (+) or Volume down (-) button.
Adjust headset microphone volume (softphone)
Place a test softphone call and adjust softphone volume and PC sound volume accordingly.
During a call, briefly press the mute button to mute the microphone on the inline
controller. To unmute press the button again.
Use the inline controller
Make/take/end calls
Volume
Mute
6

I cannot hear caller. • Listening volume is too low. Press the volume up button on
the headset. and/or ensure that the volume setting on your
computer is set accurately.
• The analog headset is not set as the default audio device. Use
the audio settings in your sound control panel/preferences to
select your headset as the default audio device.
Callers cannot hear me. • Headset is muted. Slide the mute button up to unmute the
microphone.
• Headset microphone boom aligned incorrectly. Align the
headset boom with your mouth.
• The analog headset is not set as the default Voice device. Use
the audio settings in your sound control panel/preferences to
change the input device.
The sound in the headset is
distorted.
I can hear an echo in the headset.
• Lower the listen volume on your softphone until the
distortion disappears.
• Adjust volume on headset.
The other headset I was using to
listen to music does not work any
more.
• The analog headset will set itself as the default audio device
in Windows. Use the audio settings in your sound control
panel/preferences to change the audio device.
My phone is not nding my
headset during a call or while
listening to music.
• When on a call or listening to music, make sure that audio is
routing to the desired headset by going to your settings and
ensuring it is defaulted.
Troubleshooting
Headset
7

Support
NEED MORE HELP?
poly.com/support
Plantronics, Inc. Plantronics B.V.
345 Encinal Street
Santa Cruz, CA 95060
United States
Scorpius 171
2132 LR Hoofddorp
Netherlands
© 2021 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo
are trademarks of Plantronics, Inc. All other trademarks are the property of their
respective owners. Manufactured by Plantronics, Inc.
211088-06 06.21
8