Poly Savi 8210 UC User manual

Savi 8210/8220 UC
Wireless DECT headset system for
computer
User Guide

Contents
DECT Information 3
DECT Enhanced Security 3
Overview 4
Headset Basics 4
DECT USB adapter 4
Charge stand 5
Fit and charge 6
Customize Your Headset 6
Charge your headset 6
Talk Time 6
Headset battery status 6
Connect to PC 7
Subscribe USB adapter again 7
Congure USB adapter 8
Load software 9
Update your Poly device 9
The basics 10
Headset Controls 10
Power on/off 10
Make, answer, end calls 10
Adjust volume 10
Mute 10
Interact with Microsoft softphone 10
Set up a conference call 11
More Features 12
Change voice prompt language 12
Optimize audio quality 12
Limit ofce noise 12
ANC 12
Set the range 12
Troubleshooting 13
Headset 13
Softphone 13
What's in the box 15
Support 16
2

DECT products should never be used outside the region in which they were originally
purchased and intended to be used.
The enclosed DECT 6.0 wireless product uses restricted wireless radio frequencies which
vary by country. DECT 6.0 devices are generally authorized for use in the US/Canada/
Mexico. Use of this DECT 6.0 product in unauthorized countries is a violation of law, may
disrupt telecommunications networks and devices, and can subject you to nes and
penalties by regulatory agencies.
Poly is a member of the DECT Forum and has fully adopted their recommendations for
enhancements to security within all DECT products.
Poly DECT-based products now fully incorporate the latest recommendations on
Enhanced Security from the DECT Forum and ETSI. These improvements cover
registration, authentication, authorization and encryption procedures. Poly DECT
products are now secure against known vulnerabilities that were highlighted by the
public announcements of the Chaos Communication Congress in 2009.
Poly DECT products have been tested against and passed the DECT Forum security
certication requirements and consequently have been granted 'DECT Forum security'
logo certication.
Poly DECT products using the new enhanced version of DECT that includes these
security improvements are marked on the base with the DECT Forum security logo.
DECT Information
DECT Enhanced
Security
3

12
3
4
5
6
1Volume wheel 4Headset LED
2Call button/Press to interact with
Microsoft Teams (app required)
5Power button
3Mute 6ANC (Active Noise Canceling)
Be safe
Please read the safety guide for important safety, charging, battery and regulatory
information before using your new headset.
NOTE USB connection may vary but function is the same
USB LEDs Status
Solid red Headset is powered off
Solid red Headset is not subscribed (if headset is powered on)
Red and blue ashes Subscribe mode
Solid blue Subscription successful; connected
Triple blue ashes Incoming call
Blue ashes On a call or streaming media
Solid red Call is muted
Red ashes Call on hold
Red ashes Update in progress
Overview
Headset Basics
DECT USB adapter
4

Charge stand
5

Optimize the comfort and t of your headset.
Adjust the Headband
1To adjust the headband, lengthen or shorten the band until it fits comfortably. Position the
earcups so that the foam cushions sit comfortably over the center of your ears.
2Position the stabilizer T-bar above your ear, if applicable.
Adjust the Boom
For optimum audio, bend the boom so it is approximately two finger widths from the
corner of your mouth.
NOTE For true stereo listening when wearing the boom on the left, adjust the wearing
preference setting in Poly Lens Desktop App.
Place the headset in the charge cradle. The headset charging LED flashes when charging
the headset and turns off when the headset is fully charged. Charge for at least 20 minutes
prior to the first use. A full charge takes 3 hours.
With a single full charge, the headset provides up to 13 hours of continual talk time in
wideband mode.
Determine your headset battery status:
• Listen to the voice prompts after powering on the headset
• View in Poly Lens App
Fit and charge
Customize Your
Headset
Charge your headset
Talk Time
Headset battery status
6

Your DECT™ USB adapter comes pre-subscribed to your headset.
1Turn on your headset and insert the DECT USB adapter into your laptop or PC.
2The USB adapter LED is solid red when inserted and then turns solid blue to indicate the
headset is connected to the USB adapter. If you are wearing your headset you will hear
“Base connected” to indicate the connection has been established. When on a call, the LED
on the USB adapter flashes blue. When not on a call the LED is solid blue.
NOTE Also configurable in Poly Lens Desktop App.
Typically, your DECT USB adapter is subscribed (connected) to your headset. In the event that
your adapter is disconnected or bought separately, you will need to subscribe the adapter to your
headset.
1Insert the DECT USB adapter into your laptop or computer and wait for the LED to light
up.
2To put your headset in subscribe mode, turn the Volume wheel up for 4 seconds. Your
headset LED lights up.
3To put your DECT USB adapter into subscribe mode, double press the recessed
subscription button with a pen or paperclip until the USB adapter flashes red and blue.
NOTE USB connection may vary but function is the same
4Subscription is successful when you hear "pairing successful" and "base connected" and
the DECT USB adapter LED is solid blue.
NOTE If the USB adapter LED goes solid red after flashing red and blue, the subscription
attempt has failed and should be repeated.
End Subscription
If the USB adapter is in subscription mode and you want to stop the adapter from
searching for a headset, press the recessed subscription button once with a pen or
paperclip. The subscription light will be solid red for four seconds and then go to its
previous state.
Connect to PC
Subscribe USB adapter
again
7

Disabling over-the-air subscription
The Savi system ships with the over-the-air headset subscription enabled. In a multi-shift
environment, you may want to disable this mode of subscription.
Manage settings in Poly Lens Desktop App.
Your DECT USB adapter comes ready to take calls. If you want to listen to music, you will
need to configure your DECT USB adapter.
Windows
1To configure your DECT USB adapter to play music, go to Start menu > Control Panel >
Sound > Playback tab. Select your headset and set it as the Default Device and click OK.
2To pause music when you place or receive calls, go to Start menu > Control Panel > Sound
> Communications tab and select the desired parameter.
Mac
1To configure the DECT USB adapter, go to Apple menu > System Preferences > Sound. On
both the Input and Output tabs, select your headset.
Configure USB adapter
8

Customize your device behavior through advanced settings and options with Poly Lens
Desktop App. Some softphones require the installation of Poly software to enable device
call control (answer/end and mute) functionality. Download: poly.com/lens.
NOTE Device settings are also available in Plantronics Hub Desktop App.
Keep your firmware and software up-to-date to improve performance and add new
features to your Poly device.
Update your device using Poly Lens App. Download at poly.com/lens.
Load software
Update your Poly
device
9

12
3
4
5
6
1Volume wheel Toggle repeatedly forward or backward to adjust volume
2Call / Teams button Press to place, answer, end a call or to interact with Microsoft
Teams (app required)
3Mute button During a call, press to mute and unmute
4Headset LED Flashes when in use
5Power button Toggle on and off
6ANC (Active Noise Canceling) Toggle on and off
To turn on the headset, slide the Power button to reveal green.
Make a call
Dial from your softphone.
Answer or end a call
Tap the Call button.
Answer a second call
1While on a call, press the headset Call button for 2 seconds to answer the second call.
This will place the first call on hold.
2To switch between the calls, press the headset Call button for 2 seconds.
Fine-tune your headset volume by adjusting the volume controls.
Adjust headset microphone volume (softphone)
Place a test softphone call and adjust softphone volume and PC sound volume accordingly.
During an active call, tap the Mute button to mute or unmute your headset.
• For Microsoft Teams, tap the headset's Call button to interact (Teams desktop
application required).
• For Skype for Business, press and hold the headset's Call button for 2 seconds to interact
(Skype for Business desktop application required).
• Set your target phone in Poly Lens Desktop App.
The basics
Headset Controls
Power on/off
Make, answer, end
calls
Adjust volume
Mute
Interact with Microsoft
softphone
10