Poly Savi 7410 Office User manual

Savi 7410/7420 Office
DECT Wireless Headset System
User Guide

Contents
DECT Information 3
DECT Enhanced Security 3
Overview 4
Your headset system 4
Headset overview 4
Base overview 5
Accessories 6
Connect your headset system 7
Desk phone setup details 7
Position Your Base 9
Fit and charge 10
Wear on the right or left 10
Charge your headset 10
Headset battery status 10
Talk Time 10
Replace rechargeable battery 11
Load software 12
Update your Poly device 12
Pair to your mobile phone 13
Auto connect feature 13
Transfer mobile audio 13
Disconnect your mobile phone 13
The basics 14
Headset overview 14
Power on your headset 14
Adjust volume 14
Launch Microsoft Teams (Teams model only) 15
Change your default line 15
Get a dial tone 15
Stream audio 15
Make, answer, end calls 16
Make a call 16
End/take a call 16
Mute 16
Answer a second call 16
Reject a Mobile Call 16
Merge a call from 2 sources 16
Set up a conference call 17
More Features 18
Change voice prompt language 18
Optimize audio quality 18
Limit office noise 18
Remove or connect a headset charge cradle 18
Set the range 18
Automatic secure subscription 19
Troubleshooting 20
Headset 20
Desk Phone 21
Mobile 21
Softphone 22
Safety warnings 24
Safety Instructions 24
Support 26

DECT Information
DECT products should never be used outside the region in which they were originally
purchased and intended to be used.
The enclosed DECT 6.0 wireless product uses restricted wireless radio frequencies which
vary by country. DECT 6.0 devices are generally authorized for use in the US/Canada/
Mexico. Use of this DECT 6.0 product in unauthorized countries is a violation of law, may
disrupt telecommunications networks and devices, and can subject you to fines and
penalties by regulatory agencies.
DECT Enhanced Security
Poly is a member of the DECT Forum and has fully adopted their recommendations for
enhancements to security within all DECT products.
Poly DECT-based products now fully incorporate the latest recommendations on
Enhanced Security from the DECT Forum and ETSI. These improvements cover
registration, authentication, authorization and encryption procedures. Poly DECT
products are now secure against known vulnerabilities that were highlighted by the
public announcements of the Chaos Communication Congress in 2009.
Poly DECT products have been tested against and passed the DECT Forum security
certification requirements and consequently have been granted 'DECT Forum security'
logo certification.
Poly DECT products using the new enhanced version of DECT that includes these
security improvements are marked on the base with the DECT Forum security logo.
3

Overview
Your headset system
Your DECT™ headset system has 3-way connectivity to computer, desk phone and
mobile phone.
Headset overview
/
Note: Headset design may vary but function is the same.
Volume up
/ Call / Press to interact with Microsoft Teams (Teams model only, app
required)
Volume down
Power
Mute/unmute
Be safe
Please read the safety guide for important safety and regulatory information before
using your new device.
4

Base overview
Front view
5
4
3
2
1
6
7
8
1Desk phone button
2Computer button
3Back button
4Base screen
5Navigation wheel (scroll/press)
6Headset charge cradle
7Mobile phone button
8Mute button or Microsoft Teams button (varies by model)
Back view
FEDCBA
8
9
1
2
3
4567
1Headset charge cradle
2Back button
3Navigation wheel (scroll/press)
4Telephone interface cable jack
5Handset lifter jack
5

6Computer cable USB-C port
7Power jack
8Desk phone configuration switch
9Cradle release slider
Accessories
1 Electronic hookswitch cable (EHS cable) Electronically and automatically answers/
ends a desk phone call. Enables remote call control with your headset.
2 HL10 lifter Automatically lifts handset and returns it to the cradle. Enables remote
call control with your headset.
6

Connect your headset system
Using the diagram, connect the base to your computer, power outlet and desk phone's
headset port, if available. Otherwise, connect the base to your handset port.
FEDCBA OR
NO HEADSET PORT
HEADSET PORT
Desk phone Base configuration setting (on back of base)
Most phones A
Cisco phones D
Cisco phones with EHS cable A
Desk phone setup details
Your desk phone setup method varies by desk phone and connection accessories.
Choose a desk phone setup A, B, C or D and connect cables.
A Desk phone with dedicated headset port
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• Connect one end of the telephone interface cable to the back of the base
• Connect the other end of the telephone interface cable into the dedicated headset
port on the desk phone
Important: Cisco phones use configuration D on the back of the base. Most other
phones use default configuration A. Use this setup if you are not using the HL10 lifter
or EHS cable. In this configuration, press both the headset button on your desk
phone and the call control button on the headset to answer or end calls.
B Desk phone (standard)
• Connect one end of the telephone interface cable to the back of the base
• Disconnect the handset coil cord from the base of the desk phone and re-connect
it to the telephone interface cable junction box
• Finally connect the remaining end of the telephone interface cable into the open
handset port on the desk phone
Important: Cisco phones use configuration D on the back of the base. Most other
phones use default configuration A.
Note: Use this setup if you are not using the HL10 lifter or EHS cable and your desk
phone does not have a dedicated headset port. In this configuration, manually remove
the handset on your desk phone and press the call control button on the headset to
answer or end calls.
C Desk phone + EHS cable (sold separately)
Important: Use configuration A on the back of the base, which works for most
phones including Cisco phones.
D Desk phone + HL10 lifter (sold separately)
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Important: Cisco phones use configuration D on the back of the base. Most other
phones use default configuration A.
Position Your Base
The minimum recommended separation between your desk phone and the base is 6
inches.
The minimum recommended separation between the base and computer is 12 inches.
Incorrect position can cause noise and interference problems.
Note: Headset cradle may vary, but function is the same.
9

Fit and charge
Wear on the right or left
• To position the microphone on the right or left side, rotate the microphone boom up
and over. Bend the boom so it is approximately 2 finger widths from the corner of
your mouth.
• Gently flex the headband wider if the fit is uncomfortable on your ears.
Charge your headset
Place the headset in the charge cradle. The charging LED flashes when charging the
headset and remains steady when the headset is fully charged. Charge for at least 20
minutes prior to the first use.
Headset battery status
Determine your headset battery status:
• Listen to the voice prompts after powering on the headset
• With your headset idle, view the headset battery level on your base display's
homescreen
• View in Poly Lens Desktop App
• View headset LEDs while charging in your base charge cradle
Headset battery status Base display
homescreen or Poly
Lens Desktop App
Headset LED
while charging
Battery full
Battery high
Battery medium
Battery low
Battery critical
Tip: To reset the accuracy of the talk time alert, deplete the headset battery then charge
fully.
Talk Time
With a full charge, the headset provides up to 13 hours of talk time.
10

Replace rechargeable battery
Replace your rechargeable battery after 3 years or 500 charge cycles, whichever occurs
first.
To ensure replacement batteries meet high quality standards and for optimal
performance, use only Poly batteries.
11

Load software
Download Poly Lens App to get the most out of your device. Some softphones require the
installation of Poly software to enable device call control (answer/end and mute)
functionality. Download: poly.com/lens.
• Enable features
• Change settings
• Configure call control for softphones
• Update device firmware
• Manage notifications and alerts
• Schedule health and wellness reminders
Update your Poly device
Keep your firmware and software up-to-date to improve performance and add new
features to your Poly device.
Update your device using Poly Lens App. Download at poly.com/lens.
12

Pair to your mobile phone
To take mobile calls or stream mobile audio through your headset, pair your mobile
phone and base.
1Press the base navigation wheel on the left side of your base to go to your settings
menu and add a mobile phone. Scroll and press to select: Devices > Add Device >
Mobile.
Note: To exit a menu, press the Back button on the left side of your base.
2Go to Bluetooth settings on your mobile phone and select Poly Savi x400.
Once successfully paired, you see "Connected" on the base's mobile menu and your
base home screen displays the mobile phone icon.
Auto connect feature
Once you have paired and connected your mobile phone to the base, the headset system
automatically connects to it when your paired mobile phone in range of your base.
Manage this feature in Poly Lens Desktop App by going to Settings > Wireless > Auto-
connect to Mobile Phone.
Transfer mobile audio
When you answer a call, the audio stays with that device (if you answer with the headset,
the audio stays on the headset; answer with your mobile phone, the audio stays on your
mobile).
1To transfer a mobile call from your headset to your mobile phone, press the base
mobile phone button for 3 seconds. The green LED turns off.
2To transfer a mobile call from your mobile phone to your headset, press the base
mobile phone once. The green LED turns on.
Disconnect your mobile phone
To disconnect your mobile phone from the headset system, do one of the following:
• From your mobile phone, disconnect from your headset system by selecting
Bluetooth settings > Poly Savi x400 > Disconnect.
Note: Menus vary by mobile phone.
• Disable Bluetooth using your base. Scroll and press the navigation wheel to select:
Advanced > Base > Bluetooth > Off.
Note: To exit a menu, press the Back button on the left side of your base.
• Disable Bluetooth using Poly Lens Desktop App on your computer. From Poly Lens
Desktop App, disable Bluetooth by selecting Settings > Wireless > Bluetooth > Off .
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The basics
Headset overview
/
Note: Headset design may vary but function is the same.
Volume up
/ Call / Press to interact with Microsoft Teams (Teams model only, app
required)
Volume down
Power
Mute/unmute
Power on your headset
To turn on the headset, slide the Power button to reveal green.
Note: Headset design may vary.
Adjust volume
•Headset volume Fine-tune your headset volume by adjusting the headset's volume
up (+) and down (-) controls.
•Desk phone volume Adjust your base's volume settings when your voice or your
caller's voice is too quiet/loud during a desk phone call. Press and scroll the base
navigation wheel: Advanced > Desk phone > Speaker or Mic > Adjust level. If your
voice is too quiet/loud, adjust the Mic volume. If your caller's voice is too loud/quiet,
adjust the Speaking volume.
Note: To exit a menu, press the Back button on the left side of your base.
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Adjust headset microphone volume (desk phone/softphone)
Place a test softphone call and adjust desk phone, softphone volume and PC sound
volume accordingly.
Launch Microsoft Teams (Teams model only)
You can easily open and use your Teams desktop application with your Microsoft Teams-
certified headset system.
Your base and headset each have a Teams button to quickly open and use the
Microsoft Teams desktop app. The base Teams button illuminates when you have a
meeting or notification.
Tip: Your headset's Call button is also a Teams button.
• When not on a call, tap the Teams button to view Microsoft Teams app on your
computer.
• When the base's Teams button LED pulses purple, tap to join your meeting.
• When the base's Teams button LED is solid purple, tap to view your Teams
notifications.
Note: Teams model and Teams desktop application required. Teams mobile
application is not supported.
Change your default line
Change the default outbound phone line/audio channel.
With the system idle, do one of the following:
• On your base, press the desired audio button for 4 seconds until it flashes 4 times.
• Download and open Poly Lens Desktop App on your computer, go to Device Name >
Settings > General > Default Phone Line and choose the desired audio line.
Get a dial tone
To open an audio channel or get a dial tone, press the headset Call button for 1 second
while the system is idle; the default base Audio button turns green.
Stream audio
Listen to streaming media on your headset.
To stream audio from your computer or mobile phone, first press the computer or
mobile base Audio button and then play the audio.
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Make, answer, end calls
On the base there are 3 Audio source buttons: desk phone , computer , and mobile .
These buttons allow you to switch to a different audio source.
Make a call
Make a call using your headset system.
1Tap an Audio button on the base.
: Desk phone only: Press the desk phone's Headset button or manually remove the
handset if you don't have an HL10 lifter or EHS cable.
2Dial from your softphone/mobile phone/desk phone.
End/take a call
To answer/end a call, tap the corresponding Audio button or tap the headset call button.
: Desk phone only: If you don't have an HL10 lifter or EHS cable, press the desk phone's
Headset button or remove the handset when answering a call and hang up when ending
a call.
Tip: Headset call control for the computer requires Poly software and softphone
compatibility. See “Download software.”
Mute
1To mute your headset during on a call, do one of the following:
• Press the headset Mute button. You hear "Mute on."
• Standard model only: press the base Mute button. When muted, you hear "Mute
on" and your base Audio button and Mute button LEDs turn red.
Note: Teams model base does not include a Mute button.
2To unmute your headset, do one of the following:
• Press your headset Mute button. You hear "Mute off" and your base Audio button
LED turns green.
• Press your base's active Audio button. You hear "Mute off" and your base Audio
button turns green.
• Standard model only: to unmute, press the base Mute button. You hear "Mute off"
and your base Mute button LED turns off.
Answer a second call
1While on a call, press the headset Call button for 2 seconds to answer the second call.
This will place the first call on hold.
2To switch between the calls, press the headset Call button for 2 seconds.
Reject a Mobile Call
To reject an incoming call, hold the base mobile button down for 3 seconds.
Merge a call from 2 sources
Merge call audio from 2 sources to create a mini conference call.
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Simultaneously hold the base buttons of any two of the three audio sources (desk phone
, computer , or mobile phone ) until the LEDs become solid green to combine the
audio into a merged call.
Set up a conference call
You can set up a conference call with 3 additional headsets.
Join Savi headsets automatically
1While on a call, place the guest headset into the primary user's charge cradle.
2The primary user will hear a request "Conference requested." To accept the request,
press the primary user's headset Call button. View conference call status on your
base's screen or in Poly Lens Desktop App.
Join Savi headsets manually
3While on a call, press and scroll the base navigation wheel to select Conference > Add
Headset.
4On guest headset, press and hold the Volume up button or turn the Volume wheel up
until the headset LED lights up. Method varies by model.
5The primary user will hear "Conference requested." To accept the request, press the
primary user's headset Call button. View conference call status on your base's screen
or in Poly Lens Desktop App.
Exit a conference call
6Guest headsets can remain as guests through multiple calls. To remove a guest
headset, either press the guest headset's Call button or dock the primary user's
headset in the charge cradle.
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More Features
Change voice prompt language
Change the voice prompt language on your headset in Poly Lens Desktop App.
Optimize audio quality
There are 3 audio modes: wideband stereo (hybrid), wideband (conversation) and
multimedia (music).
To optimize your audio quality for your activity, with the system idle, do one of the
following:
• Press the headset Mute button for 4 seconds. The headset cycles through the modes
with each 4 second press.
• Configure in Poly Lens Desktop App: Select Product name > Settings > Wireless >
Audio quality and select from 3 audio modes.
Limit office noise
You can limit the amount of nearby conversation that is transmitted during your calls.
There are 3 modes: No Limiting, Best Audio, and Open Office.
Customize feature in Poly Lens Desktop App by going to Product name > Settings >
General > Close conversation limiting. Select from 3 modes.
Note: For best performance, bend the microphone boom so it is approximately two
finger widths from the corner of your mouth.
Remove or connect a headset charge cradle
Remove a headset charge cradle from the base or connect a new charge cradle.
1Locate the cradle release slider below the cradle on the back of your base and slide
and hold it to the left to unlock the cradle.
2Pull the cradle up to remove it from the base.
3To connect the headset charge cradle to the base, align the cradle pins with the base
and press firmly. You hear it click into place.
Set the range
Changing the range can help with PC audio quality, improve user density or restrict range
of users.
You can adjust the range setting in Poly Lens Desktop App.
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Setting Range
High (Default) up to 300 ft.
Medium up to 150 ft.
Low up to 50 ft.
Automatic secure subscription
With your system idle, placing a new headset in the headset charge cradle automatically
subscribes it to the base, making it the primary headset.
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Troubleshooting
Headset
I can’t hear a dial tone in the
headset. • Make sure your headset is charged.
• Make sure your headset is subscribed to base by placing
it in the charge cradle.
• Adjust the configuration switch (F-A) on the back of the
base until a dial tone is heard. The default A works for
most phones.
Attention: Use configuration D for Cisco phones. Cisco
phones connected with EHS cable use configuration A.
• Make sure your desk phone is connected correctly to
your base. See Desk phone setup details on page 7.
• If your base is connected to your desk phone's dedicated
headset port, press the desk phone's headset button to
hear a dial tone.
• If your base is connected to your desk phone's dedicated
headset port, press the desk phone's headset button
and base's desk phone button to hear a dial tone.
• If your base is connected to your handset port, manually
remove the handset to hear a dial tone (if you do not have
an EHS cable or HL10 lifter).
• Make sure your HL10 lifter is lifting the handset high
enough to operate the hookswitch; set to a higher setting
if necessary.
• Adjust the headset's listening volume. See Adjust volume
on page 14.
• If the volume is still too low, adjust the desk phone
listening volume on the base. See Adjust volume on page
14.
I hear static. • Make sure there is at least 12 inches between your base
and your computer, and 6 inches between your base and
your telephone. If adjusting the distance doesn’t help,
your headset is going out of range, move closer to the
base. See Position Your Base
.
The sound is distorted. • Lower the desk phone speaking volume and/or desk
phone listening volume on the base. For most telephones
the correct setting is position 2. See Adjust volume.
• If your desk phone has a volume control, lower until the
distortion disappears.
• If the distortion is still present, adjust the headset volume
control to lower the headset speaker volume. See Adjust
volume on page 14.
• Make sure there is 12 inches between your base and
your computer, and 6 inches between your base and your
telephone. See Position Your Base.
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