Poly Voyager 42 Series User manual

Voyager 4200 UC Series
User Guide
PLANTRONICS + POLYCOM. NOW TOGETHER AS

Contents
Overview 3
Headset overview 3
Charge stand (charge stand model only) 3
USB Bluetooth adapter 4
Connect and pair 5
Connect to PC 5
Configure USB adapter 5
Pair to mobile device 5
Pair USB adapter again 5
Fit and charge 7
Wear on the right or left 7
Charge 7
Check headset battery status 7
Load software 9
The Basics 10
Power on/off 10
Adjust the volume 10
Make/Take/End Calls 10
Interact with Microsoft softphone 11
Play or pause audio 11
Track selection 11
Fast forward/rewind 11
Voice assistant 11
Enable and use Amazon Alexa (smartphone feature) 11
More Features 12
Select language 12
Enable Tile 12
DeepSleep Mode 12
Online indicator 12
Corded mode (audio over USB) 12
Update firmware 13
Headset recovery 13
Troubleshooting 14
Support 16
2

:02
2x1x
1x 1x
3x
Siri
Google Assistant™
Amazon
Alexa*
/
/
/
LEDs/Online indicator
Mute/unmute
Alexa Smartphone feature: Amazon Alexa (requires Plantronics Hub and Alexa app)
Power
Bluetooth®pairing
Charge port
Volume
/ Call button/Press to interact with Microsoft Teams (app required)
Siri®, Google Assistant™Smartphone feature: Default voice assistant
Play/pause**
Next track**
Previous track**
NOTE **Functionality varies by application. May not function with web-based apps.
Be safe
Please read the safety guide for important safety, charging, battery and regulatory information
before using your new headset.
NOTE The charge stand plugs into a computer or wall charger's USB port.
Overview
Headset overview
Charge stand (charge
stand model only)
3

To pair your headset and USB adapter again if it loses connection, put your headset and USB
adapter into pair mode (for the USB adapter, press the Bluetooth pairing button for 4 seconds
until the lights flash red and blue).
NOTE Adapter design may vary
Standard LEDs
USB LEDs What they mean
Flashing red and blue Pairing
Solid blue Headset connected
Flashing blue On a call
Solid red Mute active
Flashing purple Streaming media from computer
LEDs when Microsoft Teams* is detected
USB LEDs What they mean
Flashing red and blue Pairing
Solid purple Headset connected
Flashing blue On a call
Solid red Mute active
Pulsing purple Microsoft Teams notification
NOTE *Requires Microsoft Teams application
USB Bluetooth adapter
4

Your Bluetooth USB adapter comes pre-paired to your headset.
1Turn on your headset and insert the Bluetooth USB adapter into your laptop or PC.
2The USB adapter LED flashes blue and then turns solid blue to indicate the headset is connected to
the USB adapter. If you are wearing your headset you will hear “PC connected” to indicate the
connection has been established. When on a call, the LED on the USB adapter will flash blue.
When not on a call the LED will be solid blue.
3OPTIONAL Load Plantronics Hub for Windows and Mac by visiting poly.com/software. This will
allow you to customize your headset behavior through advanced settings and options.
Your high-fidelity Bluetooth USB adapter comes ready to take calls. If you want to listen to music,
you will need to configure your Bluetooth USB adapter.
Windows
1To configure your Bluetooth USB adapter to play music, go to Start menu > Control Panel > Sound
> Playback tab. Select Plantronics BT600, set it as the Default Device and click OK.
2To pause music when you place or receive calls, go to Start menu > Control Panel > Sound >
Communications tab and select the desired parameter.
Mac
1To configure the Bluetooth USB adapter, go to Apple menu > System Preferences > Sound. On
both the Input and Output tabs, select Plantronics BT600.
1To put your headset in pair mode, slide and hold the Power switch away from the off position
until you hear "pairing" and the headset LEDs flash red and blue.
2Activate Bluetooth on your phone and set it to search for new devices.
•iPhone Settings > Bluetooth > On*
•Android Settings > Bluetooth: On > Scan for devices*
NOTE *Menus may vary by device.
3Select “Poly V42XX Series.”
If necessary, enter four zeros (0000) for the passcode or accept the connection.
Once successfully paired, you hear “pairing successful” and the headset LEDs stop flashing.
NOTE Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously;
this includes the Bluetooth USB adapter.
Typically, your USB adapter is pre-paired to your headset. In the event that your adapter is
disconnected or bought separately, you will need to pair the adapter to your headset.
Connect and pair
Connect to PC
Configure USB adapter
Pair to mobile device
Pair USB adapter again
5

1Insert the high-fidelity Bluetooth USB adapter into your laptop or computer and wait for your
computer to recognize it.
2Put your headset in pair mode.
3Put your Bluetooth USB adapter into pair mode by pressing and holding the recessed pair button
with a pen or paperclip until the Bluetooth USB adapter flashes red and blue.
NOTE Adapter design may vary
Pairing is successful when you hear "pairing successful" and "PC connected" and the Bluetooth
USB adapter LED is solid blue.
6

To position the microphone on the right or left side, rotate the microphone boom up and over.
Gently bend the boom so it is approximately 2 finger widths from the corner of your mouth.
IMPORTANT For true stereo sound, wear the boom on your right side.
Charge your headset using the micro USB cable or the charge stand (sold separately). The headset
LEDs flash when charging. It takes approximately 90 minutes to fully charge your headset. The
LEDs turn off once charging is complete.
NOTE The micro USB cable and charge stand (sold separately) plug into a computer or wall charger's
USB port.
R
Micro USB cable Charge stand (sold separately)
There are 3 ways to check the headset battery status. Choose:
•Plantronics Hub for iOS/Android: check the home screen
• Plantronics Hub for Windows/Mac: click on the Plantronics Hub headset icon in the system tray or
menu bar to view battery status
• Slide and release the Power switch away from the off position. Listen to the voice alert or
observe the headset LEDs.
R
Fit and charge
Wear on the right or left
Charge
Check headset battery
status
7

Headset LED behavior while charging
Off Charging complete
Battery high
Battery medium
Battery low
Battery critical
TIP To reset the accuracy of the talk time alert, deplete the headset battery then charge fully.
8

Plantronics Hub is an invaluable headset tool.
NOTE Some softphones require the installation of Plantronics Hub for Windows and Mac to enable
headset control (answer/end and mute) functionality.
• Download Plantronics Hub for Windows/Mac by visiting poly.com/software.
• Download Plantronics Hub for iOS/Android by visiting poly.com/software, the App Store or
Google Play.
Plantronics Hub iOS and Android Windows and Mac
Call control for softphones available for some
softphones
X
Change headset language X X
Update firmware X X
Turn features on/off X X
View user guide X X
Battery meter X X
Find MyHeadset X
Use Amazon Alexa (requires app) X
Enable Tile (requires app) X
Load software
9

:02
2x1x
1x 1x
3x
Siri
Google Assistant™
Amazon
Alexa*
/
/
/
Slide the switch to power on or off.
Tap the Volume up (+) or down (–) button.
Adjust headset microphone volume (softphone)
Place a test softphone call and adjust softphone volume and PC sound volume accordingly.
Answer or end a call
Tap the Call button.
Answer a second call
First, tap the Call button to end current call, then tap the Call button again to answer new call.
Mute
While on an active call, tap the red Mute button.
Hold a call
Double-tap the Call button to put a call on hold. Tap the Call button again to answer an
incoming call.
NOTE Up to 2 calls can be put on hold.
Switch between calls (flash)
Double-tap the Call button to switch between calls.
NOTE Flash functionality works only between calls of the same type. Flash does not work between
mobile and softphone calls.
Call back last call (smartphone)
To dial your last number you dialed, double-tap the Call button.
Answer calls from a second device
It's easy to answer calls from two devices (including softphone).
When on a call, you hear a ringtone notification of the incoming call from the second paired
device.
The Basics
Power on/off
Adjust the volume
Make/Take/End Calls
10

To answer a second call from the other device, first tap the Call button to end the current call
and tap the Call button again to answer the new call. If you choose to not answer the second call,
it will go to voicemail.
• For Microsoft Teams, tap the headset's Call button to interact (application required).
•For Skype for Business, press and hold the headset's Call button for 2 seconds to interact
(application required).
• Set your target phone by going to Plantronics Hub for Windows/Mac > Softphones > Software
Settings > Target Softphone
Tap the Call button.
Double-tap the Call button to skip to the next track or triple-tap the Call button to play the
previous track.
NOTE Functionality varies by application. May not function with web-based apps.
Double-tap and hold the Call button to fast-forward. Triple-tap and hold the Call button to
rewind.
NOTE Functionality varies by application. May not function with web-based apps.
Siri, Google Assistant™, Cortana Press and hold the Call button for 2 seconds to activate your
phone's default voice assistant. Wait for the phone prompt to activate voice dialing, search, and
other smartphone voice controls.
With Alexa enabled on your headset, you can ask for directions, call friends, access Alexa Skills and
more.
NOTE Amazon Alexa isn't available in all languages and countries.
1Enable Alexa
APair the headset to your mobile device
BUpdate your Plantronics Hub mobile app (software) if necessary
CLaunch Plantronics Hub app and ensure that your headset (firmware) is up-to-date
DFrom Plantronics Hub main menu, choose Apps > Amazon Alexa > Enable
ELaunch the Amazon Alexa app and follow the instructions to set up your headset
2Use Alexa
ATo use Alexa, tap the Mute button (when not on a call) and ask a question. You hear a tone
when Alexa is activated.
Interact with Microsoft
softphone
Play or pause audio
Track selection
Fast forward/rewind
Voice assistant
Enable and use Amazon
Alexa (smartphone
feature)
11

You can wirelessly change your headset language using Plantronics Hub software. Download:
poly.com/software. Choose:
• With your headset paired to your smartphone, select headset language in Plantronics Hub for iOS/
Android
• With your headset connected to your computer via USB adapter or cable, select headset language
in Plantronics Hub for Windows/Mac*
*USB adapter not included in all models.
With the Tile app enabled on your mobile device, you can ring your lost headset or locate it on a
map and ask the Tile community for help.
1Pair the headset to your mobile device
2Update your Plantronics Hub mobile app (software) if necessary
3Launch Plantronics Hub app and ensure that your headset (firmware) is up-to-date
4From Plantronics Hub main menu, choose Apps > Tile > Enable
5Launch the Tile app and follow the instructions to connect your headset
If you leave your headphones powered on but out of range of your paired phone or USB adapter
for more than 7 days, your headset conserves its battery power by entering into DeepSleep mode.
Once back in range with your phone or USB adapter, press the Call control button to exit
DeepSleep mode.
Your headset LEDs flash red to inform others that you are on a call. Manage settings in red and
blue.
If your audio is cutting out during softphone calls, you may be experiencing Bluetooth density
problems. Improve audio performance by using density-friendly corded mode.
1Disconnect your Bluetooth USB adapter from your computer
2Connect your headset directly to your computer with the provided 1.5 m USB cable
3Power off your headset to use density-friendly corded mode
NOTE Your headset battery charges while in corded mode.
More Features
Select language
Enable Tile
DeepSleep Mode
Online indicator
Corded mode (audio over
USB)
12

Keep your firmware up-to-date to improve performance and add new features to your headset.
Update your firmware using your computer or mobile device with Plantronics Hub for
Windows/Mac or Plantronics Hub for iOS/Android, respectively. Download Plantronics Hub at
poly.com/software. Choose:
• Plantronics Hub for Windows/Mac: With your headset connected your computer, check Updates
for available firmware update
• Plantronics Hub for iOS/Android: With your headset paired to your smartphone, check Settings
for available firmware update
While updating firmware:
• Remove your headset from your ear. Do not use your headset or device until the update is
complete.
• Disconnect your headset from other devices such as phones, tablets and computers
• Do not start a second update from a second device
• Do not stream media on your smartphone
• Do not answer or place a call
NOTE Smartphone: If you receive a lot of calls, emails or texts, try turning on the Do Not Disturb
feature in your smartphone's settings while you update.
If you have several failed attempts at an over-the-air firmware update, or if your headset becomes
unresponsive, take the following steps:
1Download and install Plantronics Hub for Windows/Mac at poly.com/software
2Connect your headset to your computer using a USB cable
3Open Plantronics Hub, go to Help > Support > Firmware Updates & Recovery and enter your
Product ID (PID) to complete the recovery
Find your Product ID (PID). Choose:
• Plantronics Hub app's headset recovery instructions
• Plantronics Hub app's home screen
Update firmware
Headset recovery
13

The headset audio is not working as
expected when connected to my computer.
• During a call, nobody can hear me
• During a call, I can't hear anybody
• Music is not coming through my headset
• When I play music and a call comes in, the
music is too loud or doesn't pause
• To configure the headset sound on your computer, see
Configure for media.
• Ensure that only one softphone application is opened at a
time.
• For best performance, ensure your headset firmware is
up-to-date. See Update firmware.
My headset call control is not working as
expected when on a softphone call.
Check the following:
• For best performance, ensure your headset firmware is
up-to-date. See Update firmware.
• Ensure that only one softphone application is opened at a
time.
• If required to enable headset control (answer/end and
mute) functionality, ensure you have Plantronics Hub for
Windows/Mac installed. See Load software.
• Select your softphone application in Plantronics Hub for
Windows/Mac > Softphones > Software Settings > Target
Softphone.
• Ensure the softphone you are using is supported by
viewing poly.com/compatibility-guide.
How do I interact with Microsoft Teams or
Skype for Business? • For Microsoft Teams, tap the Call button to interact.
• For Skype for Business, press and hold the Call button
for 2 seconds to interact.
•Set your target phone by going to Plantronics Hub for
Windows/Mac > Softphones > Software Settings > Target
Softphone
Does my Microsoft Teams-enabled headset
work with other softphones?
Yes, while your headset is optimized for Microsoft Teams,
it can be configured to use with other supported
softphones. Set your target phone by going to Plantronics
Hub for Windows/Mac > Softphones > Software Settings
> Target Softphone
When you configure another softphone, the Call button:
• doesn't interact with Teams
• doesn't go to Teams notifications
• will not launch Cortana
The headset audio is cutting out during
softphone calls. • You may be experiencing Bluetooth density issues. Use
density-friendly corded mode. See Corded mode (audio
over USB).
I can't activate Amazon Alexa on my headset. • Alexa requires one-time setup in Plantronics Hub for iOS/
Android for iOS/Android. See Enable and use Amazon
Alexa.
Troubleshooting
14

The headset talk time is not accurate. • Deplete your headset battery and then fully charge to
reset the accuracy of the talk time prompts.
15

Support
NEED MORE HELP?
poly.com/support
Plantronics, Inc. Plantronics B.V.
345 Encinal Street
Santa Cruz, CA 95060
United States
Scorpius 171
2132 LR Hoofddorp
Netherlands
©2020 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. Bluetooth is a registered
trademark of Bluetooth SIG, Inc. and any use by Plantronics, Inc. is under license. All other trademarks are the property of their respective owners.
Manufactured by Plantronics, Inc.
212340-06 07.20