Poly VVX 500 Setup guide

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Voicemail Indicator
Home / Line Keys
LCD Touch chscreen
Headset (optional)
Speakerphone
Mute Mic
Volume
POLY VVX 500
QUICK START
USER’S GUIDE
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About the Touchscreen
Tap to select and highlight screen items. To scroll, touch the screen, and swipe your nger up, down, right, or left.
To go back to a previous screen, tap Back.
Phone Views
Your phone has four main Views: Home, Calls, Active Call, and Lines view (the default).
To change Views:
• For Home view, press .
• From Home view, press to display either Linews, Calls, or Active Call View
• To switch between View and either Calls or Active Call view, swipe the screen.
Home View
Home view displays icons you can tap to access phone functions.
Touch and hold to display more or fewer icons.
Touch and hold or swipe the screen to disply more icons.
From Home View, tap the phone Line to display your
phone Lines and Favorites—contacts you can dial by
tapping their name. To go back, tap Close.

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POLY VVX 500
QUICK START
USER’S GUIDE
Lines View
Lines View displays phone Lines, Favorites, and soft keys.
If your phone is idle, you can:
• Tap the phone Line to access the Dialer.
• Swipe to switch between Lines View and the Browser (if applicable).
Calls View
Calls View displays a list of all your calls.
Call color indicates status:
• Dark green Active call.
• Dark blue Incoming and held calls.
• Bright green Active call is highlighted.
• Bright blue Incoming or held call is highlighted.
Tap a call to highlight it. The soft keys apply to the
highlighted call.
Active Call View
If a phone Line has only one call—and it’s active—you can access
Active Call View.
Entering Data
Use the onscreen keyboard or the dialpad keys to enterinformation. To backspace, tap .
To use the onscreen keyboard, tap .
To type with the dialpad keys, press a key repeatedly to view the character options and stop to select.
To type other characters, tap Encoding or Mode. When using the dialpad keys, use the 1, *, 0, and # keys.
About Calls
Only one call can be active at one time. You can use the handset, speakerphone, or headset for calls. During a call, you can
change modes by picking up the handset, or by pressing or .
Placing Calls
Pick up the handset, or press or . Enter the phone number, and tap .
From Lines View: Tap the phone Line, enter the phone number, and tap .
From Home View: Tap New Call, enter the phone number, and tap .

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POLY VVX 500
QUICK START
USER’S GUIDE
Answering Calls
Press or tap Answer, pick up the handset, or press .
To answer a new call while on an active call, tap Answer.
The current call will be held.
Ending Calls
To end an active call, replace the handset, press , or press . Or, tap End Call.
To end a held call, navigate to Calls View and highlight the held call. Tap Resume, and tap End Call.
Holding Calls
From Lines, Calls, or Active Call View, tap Hold. If you’re in Calls View, remember to highlight the call rst.
To resume a held call, tap Resume from either Lines or Calls View.
Transferring Calls
From Lines, Calls, or Active Call View, tap Transfer, and call the other party. When you hear the ringback sound,
or after you talk with the other party, tap Transfer.
Forwarding Calls
From Lines, Calls, or Active Call View, tap Hold. If you’re in Calls View, remember to highlight the call rst.
To resume a held call, tap Resume from either Lines or Calls View.
Placing Conference Calls
Call the rst party. From Lines, Calls, or Active Call View, tap Confrnc. Dial and connect with the other party, and tap Confrnc.
From Lines or Calls View, you can:
• Tap Hold to hold the conference.
• Tap End Call to end the conference.
• Tap Manage to manage each participant (if available).
• Tap Split to end the conference and hold all participants.
Viewing Recent Calls
To view your Recent Calls list, tap New Call from Home View, and tap Recent.
From the Recent Calls list, tap to sort and order calls, tap to display only certain calls, or tap a call record
to call the person.
Listening to Voice Mail
Tap Messages from Home View, and tap Message Center. Tap Connect and follow the prompts.
Using Do Not Disturb
To disable ringing, tap Settings from Home View, and tap Features > Do Not Disturb. Tap Enable or Disable.