Poly VVX 310 Quick guide

Poly Telephone Configuration in Administrator Portal
POPP Hosted Microsoft VoIP Phone System
© POPP.com, Inc. All rights reserved.
For service, call 763-797-7900 or visit www.popp.com
Page 1 of 45/27/22
1. Logging In
•Go to: http://portal.popp.com/bg
•Number: enter 10-digit phone number (phone number must be set up by POPP with
administrative access) or e-mail (if e-mail login is enabled)
•Password: enter the password and click [Login]
2. Individual Telephone Configuration
1. Click [Phones]
2. Check the box next to the phone to be
configured
3. Click on [Actions] and select [Configure phone]
4. Click [Edit]
5. Click [Programmable Keys –Line] (or click on the line keys
on the telephone) to configure a line key button:
oA list of keys (“Key 1”, “Key 2”, etc.) will appear
below. The key numbers listed correspond to the line
key buttons on the telephone as follows:
Poly VVX 150:
Key 1
telephone display
Key 2

Poly Telephone Configuration in Administrator Portal
POPP Hosted Microsoft VoIP Phone System
© POPP.com, Inc. All rights reserved.
For service, call 763-797-7900 or visit www.popp.com
Page 2 of 45/27/22
Poly VVX 250:
Key 1
telephone display
Key 2
Key 3
Key 4
Poly VVX 300 Series:
Key 1
telephone
display
Key 4
Key 2
Key 5
Key 3
Key 6
Poly VVX 400 Series:
Poly VVX 500 Series:
Poly VVX 600 Series:
6. Click [Programmable Keys –Bottom] (or click on the softkeys on the telephone) to configure a softkey button:
oA list of keys (“Key 1”, “Key 2”, etc.) will appear below. The key numbers listed correspond to the softkey
buttons on the telephone as follows:
*[More] softkey displays in the Key 4 position when five or more softkeys are programmed
Key 1
telephone
display
Key 7
Key 2
Key 8
Key 3
Key 9
Key 4
Key 10
Key 5
Key 11
Key 6
Key 12
1-4 keys programmed:
5-8 keys programmed:
9-12 keys programmed:
Key 1
telephone
display
Key 1
Key 5
Key 1
Key 5
Key 9
Key 2
Key 2
Key 6
Key 2
Key 6
Key 10
Key 3
Key 3
Key 7
Key 3
Key 7
Key 11
Key 4
Key 4
Key 8
Key 4
Key 8
Key 12
1-4 keys programmed:
5-8 keys programmed:
9-12 keys programmed:
Key 1
telephone
display
Key 1
Key 5
Key 1
Key 5
Key 9
Key 2
Key 2
Key 6
Key 2
Key 6
Key 10
Key 3
Key 3
Key 7
Key 3
Key 7
Key 11
Key 4
Key 4
Key 8
Key 4
Key 8
Key 12
13-16 keys programmed:
Key 1
Key 5
Key 9
Key 13
Key 2
Key 6
Key 10
Key 14
Key 3
Key 7
Key 11
Key 15
Key 4
Key 8
Key 12
Key 16
telephone display
Key1
Key 2
Key 3
Key 4
More*

Poly Telephone Configuration in Administrator Portal
POPP Hosted Microsoft VoIP Phone System
© POPP.com, Inc. All rights reserved.
For service, call 763-797-7900 or visit www.popp.com
Page 3 of 45/27/22
7. Click on the [Key #] to be configured and complete the following fields:
oSoft key action: select the desired function
oEnter/select the following (if applicable):
oNumber: enter 10-digit phone number
oPark orbit: select park orbit
oExtension: enter 4-digit extension
oLine: select line
oLabel: enter a label to appear on the phone display
8. Click [Save changes] to save or [Discard changes] + [Discard] to cancel
9. Reboot your telephone: On your telephone, press [Home] button + [Settings] + [Basic] + [Update Configuration] +
[Yes] and wait up to five minutes for the telephone to learn its new configuration
10. Click [close] when finished
3. Multiple Telephones (Phone Profiles) Configuration
The administrator can view/modify the default settings for each telephone model purchased. Changing the settings in the
profile for each telephone model determines the settings/buttons each end user with that telephone model will be able
view/modify in the User Portal.
1. To manage the Phone Profiles for the department you are an administrator for:
•Click [Phones]
•Click [manage your phone profiles] to
launch the Phone Profile Editor screen
2. To modify a Phone Profile:
oClick [Edit] for the phone model profile to be configured (e.g., clicking [Edit] for Poly VVX 410 allows you to
change the telephone button programming for all telephones at once)

Poly Telephone Configuration in Administrator Portal
POPP Hosted Microsoft VoIP Phone System
© POPP.com, Inc. All rights reserved.
For service, call 763-797-7900 or visit www.popp.com
Page 4 of 45/27/22
oMake the desired changes following the same process you would for updating the configuration of an
individual phone
oWhen changes are saved, the telephone button programming and/or ring tone will be saved for all
telephones matching the model selected (e.g., all Poly VVX 410 telephones)
oClose your browser window to log out of the Phone Profile Editor
oReboot each telephone: on each telephone (e.g. on each VVX 410), press Home button + Settings + Basic +
Update Configuration + Yes and wait up to five minutes for the telephone to learn its new configuration
Modify Telephone Display Background Image (only for models listed below)
To modify the background image on the telephone display:
oCreate an image file of the following file type and size using an image editor of your choice:
oJPEG and PNG file formats are supported
oOptimal background image sizes (in pixels):
▪VVX 31X - 208 x 104 pixels
▪VVX 41X - 320 x 240 pixels
▪VVX 50X - 320 x 240 pixels
▪VVX 60X - 480 x 272 pixels
▪VVX 250 - 320 x 240 pixels
▪VVX 350 - 320 x 240 pixels
▪VVX 450 - 480 x 272 pixels
oAvoid using white in the background image to maintain contrast with programmable button text which
displays in white
oUpload the image file to a web server that you maintain, which must be accessible by the phones over the
internet
oEnter the URL for the image file into the Background Image Phone field of the phone profile
oReboot the phone(s) to pick up the new image file