Polycom ATX 200 Assembly Instructions

ATX SDK Version 3.0.3 |ATX 300 Version 3.0.3
3725-29615-005/A |October 2011
Polycom®ATX™
Integrator’s Guide

© 2011, Polycom, Inc. All rights reserved.
Polycom, Inc.
4750 Willow Road
Pleasanton, CA 94588-2708
USA
No part of this document may be reproduced or transmitted in any form or by any means, electronic or
mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing
includes translating into another language or format.
As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the
software contained within its products. The software is protected by United States copyright laws and international
treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g., a book or sound
recording).
Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not
responsible for printing or clerical errors. Information in this document is subject to change without notice.
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Trademark Information
POLYCOM®, the Polycom "Triangles" logo and the names and marks associated with Polycom's products are
trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United
States and various other countries.
All other trademarks are property of their respective owners.
Patent Information
The accompanying product may be protected by one or more U.S. and foreign patents and/or pending patent
applications held by Polycom, Inc.

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About this Guide
The Polycom ATX Integrator’s Guide provides high-level guidelines on how to
integrate the Polycom®Architected Telepresence Experience™ (ATX™)
solution with the customer’s plasma displays, table, and other components to
create a room suitable for immersive telepresence conferencing.
The information in this guide covers both the standard ATX 300 version 3.0.3
system as well as the ATX Software Development Kit (SDK) version 3.0.3,
which runs on the ATX 200, ATX 300, and ATX 400 hardware platforms. With
the ATX SDK, the AV integrator customizes the user interface, controls, and
content using a vendor-provided control module.
This guide is intended for AV integrators and is not intended as an end user
guide.
Prerequisites
To perform the tasks in this guide:
•You must have current certification through Polycom to install and
support ATX installations.
•You should have prior knowledge and experience with Polycom
Immersive Telepresence systems.
•You should have prior knowledge and experience with Polycom HDX™
systems.
In addition, if you are installing the ATX SDK, you should be familiar with
developing GUIs for control panels and you should have experience with
control systems from control panel vendors.

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Related Documentation
For additional information about the Polycom ATX solutions, refer to these
related Polycom documents:
•Polycom Immersive Telepresence (ITP) Administrator’s Guide (part number
3725-26945-005), which provides information about how to configure the
Immersive Telepresence features and maintain the suites.
•Polycom Immersive Telepresence Deployment Guide (part number
3725-26703-002), which provides the best practices for configuring
multipoint conferences on Polycom RMX™ 4000 and RMX 2000®
conference platforms.
•Polycom ATX 200/300/400 System Wiring Specification (part number
3823-30099-002), which provides a sample wiring diagram for the
Polycom ATX SDK (on the ATX 200, 300, and 400 hardware platforms)
and the Polycom ATX 300 system, including A/V and control, network,
and power. This document also includes a component reference list.
•Polycom Architected Telepresence Experience ATX/ATX SDK Technical
Specifications, which describes the differences between the ATX SDK
version 3.0.3 and the ATX 300 version 3.0.3 as well as lists the
specifications for the ATX systems, such as the video and audio standards,
bandwidth requirements, and layout guidelines.
•Polycom ATX Release Notes (part number 3725-29895-007), which lists
features, corrected issues, and limitations for the Polycom ATX SDK and
ATX 300 systems.
•Integrator’s Reference Manual for Polycom HDX Systems (part number
3725-23979-007), which provides information about the room
requirements, acoustics, and lighting, and about rack mounting the
codecs.
The Wiring Specification, Technical Specifications, and Release Notes are available
at the Polycom web site,
http://www.polycom.com/support/video/index.html.
If you are using the ATX SDK and need additional information, refer to these
related documents:
•Integrating Polycom SoundStructure with the ATX and ATX SDK Immersive
Telepresence Systems Application Note, which provides information about
how to integrate a SoundStructure C-series device with ATX 200, 300, and
400 SDK telepresence systems.
•Control module documentation, which provides information about the
control panel/module hardware and software. Additional documents
may also be available at the control panel vendor website.

About this Guide
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ATX Support Process
Under the terms of the ATX certification program, authorized Partners must
offer the end user the support described in this section. End users who contact
Polycom Support will be directed to the Partner.
Technical Support
The certified Partner must be able to accept technical support problem calls via
e-mail, phone, fax, and pager. The Partner must make contact with the end
user within 24 hours of the call.
Warranty and Post-Warranty Support
The certified Partner must provide support during the warranty and after the
warranty expires, including software and hardware updates and upgrades.
They must maintain a certified configuration of Polycom products as defined
in the Polycom Immersive Telepresence (ITP) Deployment Guide.
Support Escalation Policy and Process
The certified Partner must, upon request, submit for Polycom approval, a
documented support escalation policy and process. The escalation policy must
meet Polycom’s escalation policy and must describe how problems are
escalated through the Partner’s management structure, and when necessary,
to Polycom.
Support Process
Design Questions
Design questions should be referred to the ATX Design Support Desk at
[email protected]. The Support Desk will respond by the end of the
next business day. Note that this is a North American-based email alias and
thus follows the US business day calendar.

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Polycom Parts and Software Issues
Issues with Polycom parts and software should be referred to the local
Polycom support number.
•North America: 888-248-4143
•EMEA: [phone]
•APAC: [phone]
The ATX serial number must be provided when contacting Polycom Support.
Support Issue Examples
Pre-Installation or Design
The following pre-installation and design questions should be referred to the
Design Support Desk:
•Questions about table distance
•Questions about lighting, camera placement, etc.
•Questions about the recommendations in this document
The following pre-installation and design issues should be referred to the local
Polycom support number by the certified Partner:
•RMA of a broken Polycom part
•Questions about the Polycom software not working properly
•Polycom software updates and upgrades
Any questions on parts or software that are not components of the ATX system
(such as displays, control panel hardware, control panel firmware, SDK
controller software, room environmental components, and furniture) will be
referred back to the Partner.
Installation
Issues suspected to be technical problems should go through best practices
troubleshooting to validate that the hardware is operational and that basic
configuration and software versions are correct.
The following installation issues should be referred to the Design Support
Desk:
•Camera alignment issues
•Display alignment issues
•Conference table position or shape issues

About this Guide
Polycom, Inc. vii
The following installation questions should be referred to the local Polycom
support number by the certified Partner:
•Questions about Polycom parts that are missing or not working
•Questions about the HDX or Polycom control panel software not working
properly
•Calls not going through after standard codec and network
troubleshooting procedures have failed
Any questions on parts or software that are not components of the ATX system
(such as displays, control panel hardware, control panel firmware, SDK
controller software, room environmental components, and furniture) will be
referred back to the Partner.
Post-Customer Installation
The following post-customer installation questions should be referred to the
local Polycom support number by the certified Partner:
•RMA of a broken Polycom part
•Questions about the Polycom software not working properly
•Polycom software updates and upgrades
Any questions on parts or software that are not components of the ATX system
(such as displays, control panel hardware, control panel firmware, SDK
controller software, room environmental components, and furniture) will be
referred back to the Partner.

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Contents
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Contents
1 Integration Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Integrator’s Toolkit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
Integration Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
Pre-Integration Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3
2 Installing the Displays, Table, Cameras, and Chairs . . . . . . 2-1
Selecting the Room, Displays, and Table . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
Selecting the Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2
Selecting the Displays and Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3
Determining the Placement of the Displays and Table . . . . . . . . . . . . . . . 2–4
Installing the Displays and Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9
Installing the Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9
Creating the Camera Alignment Marks . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–11
Placing the Chairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–12
3 Installing the Remaining Electronic Components . . . . . . . . . 3-1
Installing the Codecs and the System Controller . . . . . . . . . . . . . . . . . . . . 3–1
Installing the Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
Installing the Microphones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3
Installing the Ceiling Microphone Arrays . . . . . . . . . . . . . . . . . . . . . . 3–4
Installing the Tabletop Microphones . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12
Installing the Polycom Touch Control or the Crestron Touch Panel . . . 3–14
Installing the Polycom Touch Control . . . . . . . . . . . . . . . . . . . . . . . . . 3–14
Installing the Crestron Touch Panel . . . . . . . . . . . . . . . . . . . . . . . . . . 3–15
Attaching the Serial Number Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–15
Connecting the Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–15
4 Configuring the Polycom ATX System . . . . . . . . . . . . . . . . . 4-1
Performing the HDX Out-of-Box Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
Upgrading and Activating the HDX Software . . . . . . . . . . . . . . . . . . . . . . 4–4
Performing the Remaining Software Configuration . . . . . . . . . . . . . . . . . 4–6
Configuring the System Controller, Telepresence Tool, and
ITP Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6
Configuring HDX Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7

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5 Configuring the Displays, Cameras, and Audio . . . . . . . . . 5-1
Configuring the Display Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1
Preparing for the Camera Alignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5
Preparing for the Camera Alignment in an ATX 200 Room . . . . . . . 5–5
Preparing for the Camera Alignment in an ATX 300 Room . . . . . . . 5–8
Preparing for the Camera Alignment in an ATX 400 Room . . . . . . 5–12
Aligning the Cameras for the Presets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–15
Setting Preset 99 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–16
Setting Preset 97 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–18
Setting Preset 96 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22
Setting Preset 95 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–23
Verifying the Camera Alignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–24
Matching the Cameras for Color and Brightness . . . . . . . . . . . . . . . . . . . 5–25
Configuring the Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–28
Configuring the Audio Mixer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–28
Verifying the Microphone and Speaker Audio . . . . . . . . . . . . . . . . . 5–28
Calibrating the Ceiling Microphone Arrays . . . . . . . . . . . . . . . . . . . . 5–31
Measuring the Room Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–34
Checking the Display Behavior when Calling and Hanging Up . . . . . . 5–35
A Preliminary Site Information . . . . . . . . . . . . . . . . . . . . . . A-1
About the Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–1
About the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–7