Polycom VIEWSTATION EX Service manual

Administrator’s Guide
for ViewStation EX,
ViewStation FX, and VS4000
Release 6.0
July 2004 Edition
3725-21650-002/A

ii www.polycom.com/videodocumentation
Trademark Information
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© Polycom, Inc. iii
Contents
Chapter 1 - Introducing the
ViewStation EX, ViewStation FX, and VS4000 Systems
Key Features ............................................................................................................................................1-2
Breakthrough Video Quality ..........................................................................................................1-2
Industry-Leading Audio Quality .................................................................................................. 1-2
AES Encryption Support ................................................................................................................1-2
Additional Security Features .........................................................................................................1-3
Easy Calling ......................................................................................................................................1-3
Rich Conference Experience ...........................................................................................................1-3
Enhanced User Experience .............................................................................................................1-4
Network Flexibility .........................................................................................................................1-4
Remote Management ......................................................................................................................1-5
Easy Installation ...............................................................................................................................1-5
Standard System Components ..............................................................................................................1-6
Main System .....................................................................................................................................1-6
Remote Control ................................................................................................................................1-6
Main Camera ....................................................................................................................................1-7
Microphone ...................................................................................................................................... 1-7
Power Supply ...................................................................................................................................1-7
Hardware Kit .................................................................................................................................... 1-8
Cables ................................................................................................................................................1-8
Documentation ...............................................................................................................................1-10
Optional System Components ............................................................................................................1-11
Network Interface Modules .........................................................................................................1-11
Additional Microphone Pod ........................................................................................................1-11
Visual Concert FX ..........................................................................................................................1-12
Document Camera or Other Additional Camera .....................................................................1-12
Additional Monitor .......................................................................................................................1-13
VCR ..................................................................................................................................................1-13
Projector ..........................................................................................................................................1-13
Other Optional Components .......................................................................................................1-14
Chapter 2 - Setting Up Your System Hardware
Standard System Set-up ......................................................................................................................... 2-2
Positioning the Main System .........................................................................................................2-2
Main Camera ....................................................................................................................................2-3
Main Monitor ...................................................................................................................................2-5
Microphone ...................................................................................................................................... 2-7
Power Supply ...................................................................................................................................2-8
Remote Control ................................................................................................................................2-9
Optional Equipment Set-up ................................................................................................................2-10
Network Interface Modules .........................................................................................................2-10
ISDN Network Hardware Checklist ....................................................................................2-11
Quad BRI Network Interface Module .................................................................................2-11
PRI Network Interface Module ............................................................................................2-13

iv www.polycom.com/videodocumentation
V.35/RS-449/RS-530 Network Interface Module ............................................................. 2-15
Additional Microphone Pod ........................................................................................................ 2-16
Visual Concert FX .......................................................................................................................... 2-16
Document Camera or Other Additional Camera ..................................................................... 2-18
Additional Monitor ....................................................................................................................... 2-21
Projector .......................................................................................................................................... 2-23
VCR ................................................................................................................................................. 2-23
Other Optional Components ....................................................................................................... 2-25
Chapter 3 - Configuring Network Use
Getting the Network Ready .................................................................................................................. 3-2
Network Connectivity Checklist .......................................................................................................... 3-2
Using the Setup Wizard ......................................................................................................................... 3-3
Configuring Video Call Preferences .................................................................................................... 3-4
Configuring IP Calling ........................................................................................................................... 3-5
Configuring LAN Support ............................................................................................................. 3-5
Configuring the System for Use with a Firewall or NAT .......................................................... 3-7
Specifying H.323 Settings ............................................................................................................... 3-9
Configuring Dialing Speeds ........................................................................................................ 3-10
Configuring the System to Use a Gatekeeper ........................................................................... 3-10
Configuring the System to Use a Gateway ................................................................................ 3-11
Specifying Quality of Service ....................................................................................................... 3-12
Configuring ISDN Support ................................................................................................................. 3-13
Configuring Inverse Multiplexer (IMUX) Settings .................................................................. 3-13
Configuring the Quad BRI Network Interface .......................................................................... 3-15
Configuring the PRI Network Interface ..................................................................................... 3-15
Configuring the Serial V.35/RS-449/RS-530 Network Interface ........................................... 3-18
Configuring the Global Address Book .............................................................................................. 3-22
Configuring the Global Address Book Server Settings ........................................................... 3-22
Setting Global Address Book Preferences ................................................................................. 3-23
Configuring the System for Use on a Private Network ........................................................... 3-24
Setting the Dialing Rules .............................................................................................................. 3-25
Placing a Test Call ................................................................................................................................ 3-27
Keeping your Software Current ......................................................................................................... 3-28
Chapter 4 - Designing the User Experience
Managing User Access to Settings and Features ............................................................................... 4-2
Setting the Admin Password ......................................................................................................... 4-2
Screens that Require the Admin Password for Access .............................................................. 4-3
Letting Users Customize the Workspace ..................................................................................... 4-4
Limiting What Users Can Do With the System .......................................................................... 4-5
Designing Video and Audio Behaviors ............................................................................................... 4-5
Configuring Camera Settings ........................................................................................................ 4-6
Configuring TV Monitors .............................................................................................................. 4-7
Configuring the Content Display .................................................................................................. 4-8
Configuring a VCR to Record Calls ............................................................................................ 4-10
Configuring Telephone and Audio Settings ............................................................................. 4-11
Configuring for Use with a Touch Panel Control .................................................................... 4-11
Displaying Closed Captions ........................................................................................................ 4-12

© Polycom, Inc. v
Configuring Data Conferences and Streaming Calls .......................................................................4-13
Configuring Data Conferences ....................................................................................................4-13
Configuring and Starting Streaming Calls .................................................................................4-13
Designing General System Behaviors ................................................................................................4-16
Configuring General Setup ..........................................................................................................4-16
Configuring Multipoint Calling ..................................................................................................4-18
Entering a Multipoint Software Registration Key (ViewStation EX only) .....................4-18
Including More than Three Other Sites in a Cascaded Call .............................................4-19
Configuring Multipoint Settings ..........................................................................................4-20
Configuring with PathNavigator’s Conference on Demand feature ..............................4-21
Setting the Call Answering Mode ...............................................................................................4-21
Configuring AES Encryption .......................................................................................................4-22
Setting Passwords and Security Options ...................................................................................4-23
Setting System Time ......................................................................................................................4-24
Helping Users Get Started ...................................................................................................................4-25
Chapter 5 - Managing the System Remotely
Using the Web Interface .........................................................................................................................5-2
Using the PMAC Wizard .......................................................................................................................5-3
Using the Address Book Utility ............................................................................................................5-4
Adding or Editing Address Book Entries ....................................................................................5-4
Maintaining Address Book Entries on Systems ..........................................................................5-4
Maintaining Address Book Files on Your PC ..............................................................................5-5
Using the System with GMS .................................................................................................................5-6
Setting Up SNMP ....................................................................................................................................5-9
Chapter 6 - System Usage and Statistics
System Information ................................................................................................................................6-2
Network Statistics and Advanced Statistics .......................................................................................6-3
Call Status ................................................................................................................................................6-3
Call Log ....................................................................................................................................................6-5
Information in the CDR ..................................................................................................................6-5
Call Detail Report (CDR) Archives ...............................................................................................6-7
Chapter 7 - Diagnostics and General Troubleshooting
Sending a Message ..................................................................................................................................7-2
System Management Screens Quick Reference ..................................................................................7-2
Diagnostics Screens ................................................................................................................................7-3
Indicators .................................................................................................................................................7-8
System Lights ...................................................................................................................................7-8
Network Line Check Icons .............................................................................................................7-8
Network Interface Lights ................................................................................................................7-9
General Troubleshooting .....................................................................................................................7-11
Critical Problems ...........................................................................................................................7-11
Severe Problems .............................................................................................................................7-14
Moderate Issues .............................................................................................................................7-18
Minor Issues ...................................................................................................................................7-19
Normal System Behaviors ............................................................................................................7-24

vi www.polycom.com/videodocumentation
How to Contact Technical Support .................................................................................................... 7-25
By Telephone .......................................................................................................................... 7-25
By Internet ............................................................................................................................... 7-25
Chapter A - Installation Notes
Predeployment Planning ...................................................................................................................... A-2
ISDN Provisioning ................................................................................................................................ A-3
ISDN PRI ......................................................................................................................................... A-3
ISDN BRI ......................................................................................................................................... A-4
Chapter B - Network Configuration Notes
Predeployment Worksheet ....................................................................................................................B-2
Chapter C - Troubleshooting Notes
Q.850 Cause Codes ................................................................................................................................ C-1

© Polycom, Inc. vii
About this Guide
The Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 is for
administrators who need to:
• Learn about and set up the system hardware
• Configure the system for use in your network environment
• Customize the behavior and appearance of the system for easy and
efficient use
• Obtain information about calls made by the system, and gather network
usage and performance data
• Troubleshoot any issues that occur with the system
Other available documents include:
•Setting Up the System, which describes how to install the hardware
•Quick Tips for ViewStation EX, FX, and VS4000, which is a quick reference
for use during calls
• The Getting Started Guide, which describes how to place calls and perform
other conferencing tasks
• Release Notes, Quick Tips Sheets, Setup Sheets for your optional hardware
For support or service, please contact your Polycom distributor or go to Polycom
Support at www.polycom.com/support.
Polycom recommends that you record the serial number of your system here for
future reference. The serial number for the system is printed on the unit.
System Serial Number: ____________________________________________
Option key:______________________________________________________

Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000
viii www.polycom.com/videodocumentation

© Polycom, Inc. 1-1
1
Introducing the
ViewStation EX, ViewStation FX,
and VS4000 Systems
Your Polycom video conferencing system is a state-of-the-art visual collaboration
tool. With crisp, clean video and crystal-clear sound, your system provides natural
videoconferencing interaction through the most advanced video communications
technology.
This chapter describes the standard and optional hardware components available
for your system and how to install them.
If you need additional information, refer to the document that was provided with
your system. Optional components also have setup guides.
To obtain additional copies of any of these documents, refer to the documentation
CD that came with the system or go to the Polycom web site,
www.polycom.com/videodocumentation.
What’s in this chapter? Page
Key Features 1-2
Standard System Components 1-6
Optional System Components 1-11

Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000
1-2 www.polycom.com/videodocumentation
Key Features
Breakthrough Video Quality
!Best for low bandwidth calls — The newly-supported H.264 standard
provides twice the video quality of H.263 in calls that use lower line rates.
!Best for high bandwidth calls — Polycom’s own standards-based
Pro-Motion™ 50/60 fields per second video provides television-like quality in
high bandwidth calls.
Industry-Leading Audio Quality
!Customizable audio sources — You can connect an external audio system or
a mixer for additional control over what people hear at the far site.
!Better sound in large rooms — Improve the audio pick-up in larger rooms by
connecting a second omnidirectional microphone pod.
AES Encryption Support
!Standards-based encryption at all speeds up to 2Mbps
•The ViewStation EX, ViewStation FX, and VS4000 systems now offer an
Advanced Encryption Standard (AES) encryption option for secure
point-to-point and multipoint calling (IP and ISDN).
•The encryption option supports National Institute of Standards and
Technology (NIST) approved, FIPS 197 compliant 128-bit AES encryption
with extended Diffie-Hellman key distribution recommended by the
H.325 (version 3) standard.
!Encryption features include:
•Optional automatic encryption of point-to-point and multipoint calls.
•On-screen indicators that show whether encryption is in use during calls.
•Interoperability with other systems using the H.235 (version 3) standard
encryption implementation.