Polycom QDX 6000 System How to use

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Release Notes
Polycom® QDX 6000™, Version 4.0.1.1
•For best voice performance, speak at a normal conversation level, and direct your
voice towards the front of themicrophone.
•PLEASE NOTE V4.0.1 OR LATER UPGRADE REQUIREMENT:Customers who
used data pass through in 4.0will need to use a new cable afterthe upgrade. The part
number for the new pass-throughcable is 2457-32892-001. Please contact your
reseller or Polycom Sales team to acquire the new cable before the upgrade, if you
currently use this feature.
Polycom is pleased to announce the release of Polycom QDX 6000. This
document provides information about the Polycom QDX 6000 system and
version 4.0.1.1 software.
For more information about using the features described in this document, refer
to the product documentation available at Polycom QDX 6000 support.
Polycom EagleEye View Camera
Polycom introduces the new Polycom EagleEye View Camera. The Polycom
EagleEye View camera is an electronic pan, tilt, and zoom (EPTZ) camera
that includes built-in stereo microphones. The Polycom EagleEye View
camera can be mounted in either the upright or inverted position. Other
features include manual focus and privacy shutter.
The Polycom EagleEye View is available with the Polycom QDX 6000
system as system camera and the main microphone. In addition, the
Polycom EagleEye View can be used as a second pan, tilt, and zoom (PTZ)
camera.
To use the Polycom EagleEye View camera, Polycom QDX 6000 systems
must be running version 4.0.1 or later.
April 2011
3725-82578-401/C

Release Notes
Polycom® QDX 6000™, Version 4.0.1.1
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Polycom EagleEye View Camera as the main PTZ control camera
Polycom EagleEye View Camera as the second PTZ control camera
Note: The part number of the serial cable for second PTZ camera control is
2457-32891-001.
New Cables
The Polycom QDX 6000 has the following additional cables.
Cables Description
PN: 2457-32890-001
An EagleEye View camera cable. One end of this cable is an HDCI connector to the
EagleEye View camera, the other end breaks out to the following connectors,
A DB-9male connector to QDX serial port for camera control.
An S-Video connectorto QDX camera input.
Two RJ-9 connectors to QDX MIC inputs.
PN: 2457-32892-001
A DB-9, male-female, serial cable for transparent data pass-through;

Release Notes
Polycom® QDX 6000™, Version 4.0.1.1
3
Cables Description
PN: 2457-32891-001
A DB-9, female-female, serial cable for second camera PTZ control.
What’s New in Version 4.0.1.1
The version 4.0.1.1 software includes the features and functionality of version
4.0.1. Systems running version 4.0.1.1 software can use the Polycom EagleEye
camera as the main camera or as a second camera.
Using the Polycom EagleEye Camera
The camera will be detected automatically once the system starts up.
The Polycom EagleEye camera does not support hot- plugged in with QDX 6000, which
means if the Polycom EagleEye camera is unplugged during usage, you need to detect
the camera manually before using it again.
To detect the Polycom EagleEye camera manually:
1. Connect the Polycom EagleEye camera to the Main/ Document camera
input.
2. Press and set Main/Document camera as video source.
3. Go to System > Admin Settings > General Settings > Serial Ports.
4. Set RS-232 Mode to Camera PTZ.
5. Click Detect Camera.
What’s New in Version 4.0.1
The version 4.0.1 software includes the features and functionality of version
4.0.0, with the following additions.

Release Notes
Polycom® QDX 6000™, Version 4.0.1.1
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Multicast
You can configure the QDX 6000 system to allow users to stream audio and
video from one to many viewers. Viewers watch the conference from the
system's web interface. You can start streaming only when QDX 6000 is in a call.
Points to note about streaming:
•To send a stream across a subnet, multicasting must be enabled on the
network or you can unicast to a particular IP address, which will forward
the stream to that IP address.
•The number of viewers is limited only by your network topology.
To configure the QDX system for a streaming call:
1 Go to System > Admin Settings > Network > IP > Multicast.
2 Configure these settings:
Setting Description
Enable Multicast Specifies whether users can start streaming from the
system by making the Multicast option available on the
Utilities screen of the system’s web interface.
Multicast Address Specifies the multicast address used for the system. The
default address is 239.0.0.1.
Or this can be a unicast location which could be the
streaming server.
Audio Port Specifies the fixed port used for audio. This can be changed
if you need to go through a firewall.
Video Port This value is automatically assigned by QDX. This cannot
be changed.
Multicast Content Video Specifies whether to stream the content video in a call.
Multicast Far Video Specifies whether to stream the far site people video in a
call.
Multicast Local Video Specifies whether to stream the local people video in a call.

Release Notes
Polycom® QDX 6000™, Version 4.0.1.1
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3 Go to System > Admin Settings > General Settings > Security > Security
Settings > > .
4 Enable Allow Video Display on Web.
Setting Description
Allow Video Display onWeb Specifies whether to allow viewing of the room where the
system is located, or video of calls in which the system
participates, using the Polycom QDX 6000 web interface.
Note: This feaure activates both near site and far site video
display inWeb Director.
To stream a conference:
1 Go to System > Admin Settings > Network > IP > Multicast, select the
Enable Multicast option.
2 In the browser address line, enter the system’s IP address, for example, http:
// 10.11.12.13, to go to the system’s web interface. Go to Admin Settings >
General Settings > Security, set the Remote Access password and the
Meeting password.
3 Place the video call to other participants.
•You can start streaming only when Polycom QDX 6000 is in a call.
•Make sure the Allow Video Display on Web option is enabled (System > Admin
Settings > General Settings > Security > Security Settings > > ).
To stop streaming a conference:
1 Go to System > Admin Settings > Network > IP > Multicast.
2 Clear the Enable Multicast selection.
To view a streamed conference:
1 On a computer running Windows XP or Windows Vista operating system,
open an Internet Explorer 6.x, 7.x, or 8.x.

Release Notes
Polycom® QDX 6000™, Version 4.0.1.1
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2 In the browser address line, enter http://xxx.xxx.xxx.xxx/m_multicast.htm,
where “ xxx.xxx.xxx.xxx” is the QDX 6000 system's IP address.
3 In the prompted window, enter the user name "meeting" and the meeting
password set on your QDX 6000 system.
The stream starts automatically.
To stop viewing the streamed conference:
>> Close the web browser.
This stops the stream but does not end the call.
Camera Control for the Second PTZ Camera
QDX 6000 V4.0.1 supports camera control for the second PTZ camera.
To connect a second PTZ camera to the QDX 6000 system:
1 Connect a second camera supporting PTZ, such as Polycom EagleEye View
camera, to DOC camera input and serial control. The Polycom female-male
convert cable (labeled as “2ND CAMERA”) MUST be used to connect the
second camera serial port to the QDX serial control port.
Note: The part number of the serial cable for second PTZ camera control is
2457-32891-001. This cable can be easily recognized by the “2ND CAMERA”
label on one end of the cable.
2 Set Doc camera as video source.
3 Go to System > Admin Settings > General Settings > Serial Ports, and set
RS-232 Mode to Camera PTZ. Then click Detect Camera to detect the
camera manually.
Notes:
•IR signal cannot be received through the second PTZ camera.

Release Notes
Polycom® QDX 6000™, Version 4.0.1.1
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•PTZ speed setting is not available for this camera.
Others
Corrected Issues in 4.0.1.1
The following table lists corrected issues in version 4.0.1.1.
Category Issue ID Descriptions
Preset QDX-288
QDX 6000 was unable to set presets for
video sources other than main camera
or document camera.
This issue has been corrected.
Feature Description
G.719 support G.719 audio protocol is supported in both H.323 and
SIP calls on a Polycom QDX 6000 system.
Siren 14 stereo support Siren 14 stereo is supported on a Polycom QDX 6000
system.
Support for H.264
4CIF/4SIF at all data rates
H.264 4CIF/4SIF calls are supported at data rates
above 2Mbps on a Polycom QDX 6000 system.
Live music mode support In live music mode, the system transmits audio using a
configuration that best reproduces live music picked up
by microphones.
To enable live music mode, go to System > Admin
Settings >Audio > Audio Settings.
Notes: Noise suppression and automatic gain control
are disabled when this setting is enabled.

Release Notes
Polycom® QDX 6000™, Version 4.0.1.1
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Corrected Issues in 4.0.1
The following table lists corrected issues in version 4.0.1.
Category Issue ID Descriptions
Content BROAD-892
H.264 content couldn't be negotiated in
H323 calls above 1920kbps. This issue
has been corrected.
Interoperability
Polycom® VSX BROAD-871 QDX is not negotiating stereo audio with VSX. This issue has been corrected.
Data Pass Through BROAD-1184
Data pass through may output garbage
data at system start up time.
This issue is corrected with the help of a
special cable. Please use the Polycom
data pass through cable to eliminate
garbage data at system start up.
You may use a normal serial cable for
extension, but the Polycom cable must
be connected to the QDX serial control
port.
Note: The part number of the Polycom
serial cable is 2457-32892-001. It is
easily recognizable by the “DATA” label
on one end of the cable.
Interoperability
Radvision IP/ISDN
Gateway
QDX-271
QDX 6000 cannot dial into a Radvision
IP/ISDN gateway traversing NAT. This
issue has been corrected.
Known limitations
The following table lists the known limitations for the version 4.0.1.1 release. If a
workaround is available, it is noted in the table.
Category Issue ID Found in
Release Descriptions Workaround
Audio BROAD-984 4.0.1 Hot-plug the EagleEye View Camera’s Use remote control to correct the

Release Notes
Polycom® QDX 6000™, Version 4.0.1.1
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Category Issue ID Found in
Release Descriptions Workaround
microphone might change the system’s
mute status. mute status.
Interoperability
Polycom RMX 2000
Version 7.x
BROAD-2523 4.0.1 When QDX 6000 is in a call with RMX
2000 running 7.1.0.121 or later version,
the received video resolution and frame
rate on QDX 6000 may be lower than that
RMX transmits.
Disable H.264 on QDX 6000.
Interoperability
Polycom VSX BROAD-978 4.0.1 In SIP calls to the PolycomVSX system, QDX 6000 does not negotiate transmitting
stereo audio.
Use call rates lower than 384 kbps
(including 384 kbps), or higher than
768 kbps.
Interoperability
Sony PCS-XG80 BROAD-1147 4.0.1 Sony PCS-XG80 is unable to send H.239 content to QDX 6000 when connecting to
high resolution content source.
Reduce the resolution of Sony
content to 1280x720 or lower.
Interoperability
Sony PCS-XG80 BROAD-1146 4.0.1 Occasionally, QDX 6000 crashes when the Sony PCS-XG80 sends content when
connecting to high resolution content
source.
Reduce the resolution of Sony
content to 1280x720 or lower.
Interoperability
Tandberg MXP BROAD-1139 4.0.1 Call rates higher than 1920 kbps will down-speed to 1920 kbps when QDX
6000 makes a SIPcall with Tandberg
MXP.
None
Interoperability
FX BROAD-829 4.0.0 People+Content does not work in calls between PolycomQDX 6000 and FX. None
Interoperability
Tandberg MXP BROAD-361 4.0.0 Encryption check codes on Tandberg MXP and QDX 6000 do notmatch. None
Hardware BROAD-914 4.0.1 The RS-
232 Flow Control is not supported
when the RS-232 mode is set to Pass
Thru.
None
Multicast BROAD-1097 4.0.1 System pop up an error dialog "cannot
create overlay" while reopening the
multicast page.
Close the web browser and reopen.
TV UI BROAD-793 4.0.0 When 802.1x is enabled on the system,
the EAP authentication status does not
update if the LAN cable is disconnected.
None
Camera BROAD-1087 4.0.1 Occasionally, the EagleEye camera as the
2nd camera shows blue screen. Manually detect the EagleEye
camera.
Camera BROAD-965 4.0.1 Sometimes the 2nd PTZ camera cannot
be detected automatically. Manually detect the EagleEye camera.
Interoperability
PolycomRMX 2000 BROAD-1185 4.0.1 In SIP calls with Polycom RMX2000, PolycomQDX 6000 receives H.263 4CIF
video instead of H.264 1024x576 video at
call rate of768 kbps.
1. Let QDX dial into RMX2000;
2. Use call rate other than 768 kbps.
Interoperability
Tandberg MXP BROAD-1183 4.0.1 In HD calls with Tandberg MXP, the lip sync of PolycomQDX 6000 is slightly off. None

Release Notes
Polycom® QDX 6000™, Version 4.0.1.1
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Interoperability
Polycom QDX 6000 systems are tested extensively with a wide range of
products. The following list is not a complete inventory of compatible
equipment; it simply indicates the products that have been tested for
compatibility with the 4.0.1.1 release.
Video conferencing systems use a variety of algorithms to compress audio and
video. In a call between two systems, each end transmits audio and video using
algorithms supported by the other end. In some cases, a system may transmit a
different algorithm than it receives. This process occurs because each system
independently selects the optimum algorithms for a particular call, and different
products may make different selections. This process should not affect the
quality of the call.