Polycom CX5000 Quick reference guide

Polycom
®
CX5000
Deployment Guide
January 2010 Edition
Polycom P/N: 1725-31217-001 Rev. C

2| Polycom CX5000 User’s Guide
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license to these patents, trademarks, copyrights, or other intellectual property.
© 2010, Polycom, Inc. and Microsoft Corporation. All rights reserved.

Polycom CX5000 Deployment Guide | Page 3
Contents
Contents.......................................................................................................................................... 3
Regulatory Information................................................................................................................. 3
Introduction.................................................................................................................................... 4
Polycom CX5000 Documentation ............................................................................................ 4
Polycom CX5000 Graphical User Interface.............................................................................. 4
Device Configuration ..................................................................................................................... 7
System Requirements for the Polycom CX5000 Device Computer.......................................... 7
Installing the Polycom CX5000 Device Management Tool...................................................... 7
Connecting the Polycom CX5000 Device to the Computer...................................................... 7
Using CX5000Manage.exe....................................................................................................... 8
Configuring the Polycom CX5000 Device ............................................................................. 10
Common Configuration Tasks................................................................................................ 15
Device Management Best Practices ............................................................................................ 19
Security Best Practices................................................................................................................. 20
Deployment Best Practices.......................................................................................................... 20
Deployment Scenarios ............................................................................................................ 20
Troubleshooting Techniques....................................................................................................... 23
User Troubleshooting Guide................................................................................................... 23
Interpreting the Diagnostics Logs........................................................................................... 27
Known Tools Issues................................................................................................................ 33
Support.................................................................................................................................... 34
Safety Notices................................................................................................................................ 34
Regulatory Information
Regulatory information for the countries in which thePolycom ® CX5000 is approved for use can be
found in the Polycom ® CX5000 Regulatory Manual, which is shipped with the Polycom CX5000
product and is also available online at
http://www.polycom.com/global/documents/support/user/products/voice/Polycom_CX5000_Regulator
y_Manual_All_Languages.pdf .

4| Polycom CX5000 User’s Guide
.
Introduction
When you want to meet with people who are geographically separated, video conferencing gives you a
greater sense of immediacy than a conventional telephone conference call. The Polycom®CX5000 is a
next generation video conferencing system that provides a comprehensive conferencing experience
through the use of 360 degree video and active speaker detection.
Figure 1.A Polycom CX5000 conference in session
Polycom CX5000 Documentation
The following documentation is available for the Polycom CX5000. You can find the documents
provided inside the Polycom CX5000 package or visit the Polycom Web site.
•Polycom CX5000 Release Notes Covers product limitations and workarounds.
•Polycom CX5000 Quick Reference Card Provides quick visual reference to the tasks most
commonly performed with Polycom CX5000 (provided inside the Polycom CX5000 package).
•Polycom CX5000 Setup Guide Designed for getting the device out of the box and running:
explains how to install, configure, and begin using Polycom CX5000 (provided inside the
Polycom CX5000 package).
•Polycom CX5000 Users Guide Covers using Polycom CX5000 as a conference phone and in
conjunction with Microsoft Office Live Meeting 2007 and Microsoft Office Communicator 2007.
•Polycom CX5000 Deployment Guide Covers Polycom CX5000 settings, as well as information
about how to implement automatic updates to the device.
Polycom CX5000 Graphical User Interface
This section describes the top-level screens of the Polycom CX5000 graphical user interface (GUI).

Polycom CX5000 Deployment Guide | Page 5
Touch Screen
The Touch screen (see Figure 2) is the screen that is displayed when the Polycom CX5000 device
starts up. This screen contains status indicators (in the upper-right corner), a backspace key to erase
previously-entered digits in on-hook dialing (just below the status indicators), and the keypad.
From left to right, the status indicators show whether an external dial pad is connected, whether the
Polycom CX5000 device is connected to a computer via USB, whether a phone line is connected to the
Polycom CX5000 device, and whether there is an Ethernet connection to the Polycom CX5000 device.
Figure 2. Touch Screen
Informational Screen
The Informational screen (see Figure 3) is displayed when you press the Information button that is
to the right of the display panel. Besides the status indicators described in the previous section, the
Informational screen contains icons for four additional screens: Tutorial, Diagnostics, Info, and Speed
Dial (viewing the icons left to right, and top to bottom). Press an icon to see the screen it represents.
The Tutorial icon opens the Tutorial screen, which contains a list of four tutorials on various aspects of
using the Polycom CX5000 device. The tutorial subjects are: Quick Start, Call Handling, External Dial
Pad, and Satellite Microphones.
The Diagnostics icon opens the Diagnostics screen (discussed in the next section), which provides
information about the health of the Polycom CX5000 device.
The Info icon opens the Info screen, which displays the device serial number, and firmware and
software versions.
The Speed Dial icon opens the Speed Dial screen, which lists the phone numbers that can be speed-
dialed. This list is empty until speed dialing numbers are configured for the device. For more
information, see Pre-Programmed Speed Dials.

6| Polycom CX5000 User’s Guide
Figure 3. Informational Screen
Diagnostics Screen
The Diagnostics screen (see Figure 4) displays four icons that represent the main subsystems of a
Polycom CX5000 device. (This screen also displays the previously discussed status indicators.) From
left to right and top to bottom, the icons represent audio subsystem diagnostics, video subsystem
diagnostics, systems diagnostics, and network subsystem diagnostics.
Figure 4. Diagnostics Screen

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Audio subsystem diagnostics include audio health (Pass or Fail), whether satellite microphones are
connected, the currently most active microphone, and active media.
Video subsystem diagnostics include the camera ID, camera health (Pass or Fail), white balancing
settings, lighting frequency, and active media.
System diagnostics include the URL of the update server, the current time, the time of the last update,
the time zone, and system health (Pass or Fail).
Network subsystem diagnostics include the IP address for the Polycom CX5000 device, subnet mask,
the IP address of the default gateway, and the IP address of the DNS server.
If you encounter problems with a Polycom CX5000 device, the hardware diagnostics screens (audio,
video, and system) should be the first place you check.
Device Configuration
This section summarizes the device configuration functionality of Polycom CX5000.
System Requirements for the Polycom CX5000 Device Computer
Operating system: Windows XP™ SP2, 32 bit edition or Windows Vista™, 32 or 64 bit edition
CPU Speed: 2.0 GHz or faster
RAM: 2 GB or more
Video card RAM: 128 MB or more
Microsoft®Office InfoPath®2003 or Microsoft®Office InfoPath®2007 (to edit the device
configuration)
USB 2.0 port
Installing the Polycom CX5000 Device Management Tool
Before you can configure the Polycom CX5000 device you must install the Polycom CX5000 Device
Management Tool,CX5000.msi. You can obtain CX5000.msi from Polycom CX5000 support page .
By default,CX5000.msi installs the End-User License Agreement (EULA) to the
%ProgramFiles%\Polycom CX5000\ directory, and creates one directory—Device Management —
under this directory.
CX5000.msi copies the following files to the Polycom CX5000\Device Management\ directory.
•CX5000Manage.exe—The Polycom CX5000 device configuration tool. The current version of
this tool is in English only. Usage of this tool is described below in Using CX5000Manage.exe.
•DeviceConfig.xsn—The Office InfoPath template for Polycom CX5000 configuration.
•DefaultConfig.xml—An example XML file for configuring the device.
Connecting the Polycom CX5000 Device to the Computer
To configure and manage the Polycom CX5000 device using CX5000Manage.exe, plug the Polycom
CX5000 device's USB cable into an available USB port on the computer (shown in Figure 5, below).
USB 2.0 is required.

8| Polycom CX5000 User’s Guide
Figure 5. Plug the Polycom CX5000 USB cable into a port on the computer
Note
CX5000Manage.exe supports only one Polycom CX5000 device plugged into
the computer at a time.
Using CX5000Manage.exe
CX5000Manage.exe is typically used with a switch that specifies one of three possible modes: image
mode, diagnostic mode, and configuration mode. Tables 1, 2, and 3 below describe the mode
commands and show the syntax for each. Image mode commands are used to update the firmware
images of the Polycom CX5000 device's operating system or boot loader, or to download a new
configuration. Diagnostic mode commands are used to send diagnostic logs to the image update server.
Configuration mode commands are used for a variety of purposes, including resetting the password,
setting the device time, and uploading a device configuration to the image update server.
All but two operations prompt the user for the Polycom CX5000 password. The operations that do not
require a password are listed here.
CX5000Manage.exe -help
CX5000Manage.exe -m:diag -l:flush

Polycom CX5000 Deployment Guide | Page 9
For clarity, Tables 1, 2, and 3 show only the switches used with CX5000Manage.exe. A complete
command must include CX5000Manage or CX5000Manage.exe with the applicable switch, as in the
following example.
CX5000Manage <switch>
CX5000Manage.exe <switch>
Table 1. Image mode commands
Switch Description
-m:img -help Shows usage and flags of the image mode
-m:img -i:nk -f:<file path to nk.bin> -s:<file path to
nk.cat>
Performs a USB image update of Nk.bin, the operating system of the
Polycom CX5000 device.
-m:img -i:EBOOT -f:<file path to CPUEBOOT.bin> -
s:<file path to CPUEBOOT.cat>
Performs a USB image update of Cpueboot.bin, the boot loader of
the Polycom CX5000 device.
-m:img -i:config -f:<file path to rtconfig.xml> Downloads a new configuration file to the Polycom CX5000 device.
The device must be rebooted before the new configuration takes
effect.
After performing any of the image mode commands you must reboot the Polycom CX5000 device.
You can do this by using the CX5000Manage boot command as shown in the following command.
CX5000Manage.exe m:cfg -r
Table 2. Diagnostic mode commands
Switch Description
-m:diag -help Shows usage and flags of the diagnostic mode.
-m:diag -l:flush Flushes diagnostics to the image update server. The exact location
will be referenced in future documentation for the Microsoft®Office
Communications Server 2007 Update Service.
You will not be prompted for a password for this operation.
Table 3. Configuration mode commands
Switch Description
-m:cfg -help Shows usage and flags of the configuration mode
-m:cfg -t:now Sets the time of the Polycom CX5000 device with the time on the
computer.
-m:cfg -r Reboots the device.
-m:cfg -p Sets the password for the device. The factory default password is
78491.
-m:cfg -q:cfgparseresult Queries the parser result after a new configuration is downloaded to
the device.
-m:cfg -f:rtconfig.xml Uploads the Polycom CX5000 device configuration file to a server
share on the Office Communications Server 2007 Update Service.
Note
The factory-set default password is 78491.

10| Polycom CX5000 User’s Guide
Configuring the Polycom CX5000 Device
This section describes how to apply new settings to a Polycom CX5000 device.
Before starting, make sure that you have a supported version of Microsoft Office InfoPath installed—
Office InfoPath 2003 or Office InfoPath 2007.
To apply new settings to a Polycom CX5000 device
•In the %ProgramFiles%\Polycom CX5000\DeviceManagement\ directory, double-click
DeviceConfig.xsn to launch the InfoPath form. The figure below shows a portion of this form.
•After you change the settings to suit your particular installation, save the configuration (as
RTConfig.xml, for example) to the same directory as CX5000Manage.exe. The section following
this procedure provides details of the InfoPath configuration form.
•Open a command prompt, change the directory to the %ProgramFiles%\Polycom
CX5000\DeviceManagement\ directory, and type the following command line.
CX5000Manage.exe -m:img -i:config -f:RTConfig.xml
•Check for any XML parsing errors by running this command.
CX5000Manage.exe -m:cfg -q:cfgparseresult
•If there are no errors, proceed to the next step. Otherwise fix the errors and repeat from step 3.
•Reboot the device by running this command line.
CX5000Manage.exe -m:cfg -r
The following tables provide details about the configuration changes that you can make in the InfoPath
configuration user interface.