Polycom RealPresence OTX Studio User manual

USER GUIDE 6.1.0 | February 2017 | 3725-04289-005A
Polycom® RealPresence
Immersive Telepresence (ITP)

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Contents
Before You Begin............................................................................................... 3
Audience, Purpose, and Required Skills.............................................................................3
Get Help.............................................................................................................................. 3
Polycom Partner and Solution Resources................................................................3
The Polycom Community......................................................................................... 3
RealPresence ITP Room Systems.................................................................... 5
Polycom RealPresence OTX Studio................................................................................... 5
Polycom RealPresence Immersive Studio.......................................................................... 6
Polycom RealPresence Immersive Studio Flex.................................................................. 7
Holding Effective Meetings..................................................................................................7
Using the Polycom RealPresence Touch Device............................................ 8
Wake the System................................................................................................................ 8
Pair a Previously Paired RealPresence Touch Device....................................................... 9
View RealPresence Touch Device Details..........................................................................9
View System Details and Connection Status for a Room System...................................... 9
Generate Touch Tones....................................................................................................... 9
Adjust the Local RealPresence OTX Studio Camera........................................................10
Call RealPresence OTX Studio Technical Support...........................................................10
Calling............................................................................................................... 11
Answer a Call.................................................................................................................... 11
Decline a Call.................................................................................................................... 11
Hold a Call.........................................................................................................................11
Resume a Call...................................................................................................................12
Call Using Speed Dial....................................................................................................... 12
Place an Audio-Only Call on the RealPresence Touch.....................................................12
Conference Calls...............................................................................................................12
Place a Conference Call from Contacts................................................................. 13
Place a Conference Call by Adding Participants....................................................13
Add an Audio Participant to a Conference Call...................................................... 13
Microsoft Skype for Business Meetings............................................................................ 13
View Scheduled Meetings on the Calendar........................................................... 14
Join a Scheduled Meeting on the Calendar........................................................... 14
Join a Meeting in an Overbooked Time Slot on the Calendar................................14
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Content..............................................................................................................15
Connect Your Computer to the Room System..................................................................15
Supported Resolutions and Refresh Rates for Content.................................................... 15
Share Content with a RealPresence Immersive Studio or RealPresence Immersive
Studio Flex System...................................................................................................... 16
Stop Sharing Content........................................................................................................16
Share Content Using VisualBoard.................................................................................... 16
Stop Sharing Content from VisualBoard........................................................................... 17
Recommended Cleaning Procedures.............................................................18
Clean Front Wall Panels and Table Top Surfaces............................................................ 18
Clean Camera Cluster Enclosure and Shield....................................................................18
Clean Carpet..................................................................................................................... 19
Clean Ceiling Microphone Arrays......................................................................................19
Clean Chairs..................................................................................................................... 19
Clean Power Pockets........................................................................................................20
Clean Displays.................................................................................................................. 20
Clean Light Fixtures.......................................................................................................... 20
Clean Tablet......................................................................................................................20
Clean Back Wall Acoustic Panels..................................................................................... 21
Regulatory Information....................................................................................22
Important Safeguards for RealPresence OTX Studio....................................................... 22
System Rating for RealPresence OTX Studio........................................................22
Important Safeguards for RealPresence Immersive Studio.............................................. 23
System Rating for RealPresence Immersive Studio.............................................. 23
Important Safeguards for RealPresence Immersive Studio Flex...................................... 24
System Rating for RealPresence Immersive Studio Flex.......................................24
Contents
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Before You Begin
Topics:
▪Audience, Purpose, and Required Skills
▪Get Help
This guide is for users who need to operate Polycom® RealPresence Immersive Studio®, Polycom®
RealPresence Immersive Studio® Flex, or Polycom® RealPresence® OTX® Studio systems.
Note: Read carefully the Regulatory Information in this guide before using the RealPresence
Immersive Studio, RealPresence Immersive Studio Flex, or RealPresence OTX Studio
system.
Audience, Purpose, and Required Skills
The primary audience for this guide are users who want to perform basic to intermediate tasks using the
RealPresence Immersive Studio or RealPresence OTX Studio systems with a RealPresence Touch.
These tasks include using the RealPresence Touch, making video conference calls to one or several
endpoints, adjusting cameras and audio, showing content, recording calls, and more.
Get Help
For more information about installing, configuring, and administering Polycom products, refer to
Documents and Downloads at Polycom Support.
Polycom Partner and Solution Resources
To find all Polycom partner solutions, see Strategic Global Partner Solutions.
Polycom Implementation and Maintenance services provide support for Polycom solution components
only. Additional services for supported third-party Unified Communications (UC) environments integrated
with Polycom solutions are available from Polycom Global Services and its certified Partners. These
additional services help customers successfully design, deploy, optimize and manage Polycom visual
communications within their UC environments.
Professional Services for Microsoft Integration is mandatory for Microsoft Office Communications Server,
Microsoft Lync Server 2013, Skype for Business Server 2015, or Office 365 integrations. For additional
information and details, refer to http://www.polycom.com/services/professional_services/index.html or
contact your local Polycom representative.
The Polycom Community
The Polycom Community gives you access to the latest developer and support information, and the
community enables you to participate in discussion forums to share ideas and solve problems with your
colleagues. To register with the Polycom Community, simply create a Polycom online account. When
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logged in, you can access Polycom support personnel and participate in developer and support forums to
find the latest information on hardware, software, and partner solutions topics.
Before You Begin
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RealPresence ITP Room Systems
Topics:
•Polycom RealPresence OTX Studio
•Polycom RealPresence Immersive Studio
▪Polycom RealPresence Immersive Studio Flex
▪Holding Effective Meetings
This guide covers the Polycom® RealPresence® OTX® Studio, Polycom® RealPresence Immersive Studio®,
and Polycom® RealPresence Immersive Studio® Flex systems.
Polycom RealPresence OTX Studio
The RealPresence OTX Studio system is a state-of-the-art visual collaboration tool. With crisp, clean
video and crystal-clear sound, Polycom RealPresence OTX Studio systems provide natural video
conferencing using the most robust video communications technology.
The RealPresence OTX Studio system contains three 65” (165 cm) displays and 22” (56 cm) content
displays built into the table on automated lifts.
This guide explains how to use the Polycom RealPresence Touch device to operate your RealPresence
OTX Studio immersive telepresence (ITP) room system.
This guide also describes what you can expect to see on the displays during meetings in the
RealPresence OTX Studio room, and provides general guidelines for conducting successful meetings.
RealPresence OTX Studio system
Additional documentation is available at the Polycom Video Documentation web site.
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Polycom RealPresence Immersive Studio
The Polycom RealPresence Immersive Studio system is a state-of-the-art visual collaboration tool. With
crisp, clean video and crystal-clear sound, RealPresence Immersive Studio systems provide natural video
conferencing using the most robust video communications technology.
The RealPresence Immersive Studio system contains a media wall with a free-standing credenza, three
large people displays, and one large content display. The RealPresence Immersive Studio 9-seat system
contains a specialized table to fit nine chairs and optional components: back wall, ceiling acoustic
treatment, and nine chairs.
This guide explains how to use the RealPresence Touch to operate your RealPresence Immersive Studio
9-seat or 21-seat immersive telepresence (ITP) room system.
This guide also describes what you can expect to see on the displays during meetings in the
RealPresence Immersive Studio room, and provides general guidelines for conducting successful
meetings.
RealPresence Immersive Studio 9-seat system
The RealPresence Immersive Studio 21-seat system contains all of the components in the RealPresence
Immersive Studio 9-seat system with an additional back table to accommodate an additional 12
participants.
RealPresence Immersive Studio 21-seat system
Additional documentation is available at the Polycom Video Documentation web site.
RealPresence ITP Room Systems
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If you have chosen the optional ceiling cloud and lighting system, the sensor in the ceiling turns the lights
and displays on when you enter the room.
Polycom RealPresence Immersive Studio Flex
The RealPresence Immersive Studio Flex system is a state-of-the-art visual collaboration tool. With crisp,
clean video and crystal-clear sound, RealPresence Immersive Studio systems provide natural video
conferencing using the most robust video communications technology.
The Immersive Studio Flex system contains a free-standing media wall, three large people displays, and
one large content display. The Immersive Studio Flex system contains a specialized table to fit six chairs
and optional components: front wall, lights, and six chairs.
This guide explains how to use the RealPresence Touch to operate your RealPresence Immersive Studio
Flex system.
This guide also describes what you can expect to see on the displays during meetings in the ITP room,
and provides general guidelines for conducting successful meetings.
RealPresence Immersive Studio Flex system
Holding Effective Meetings
Conducting a successful meeting in a RealPresence Immersive Studio, RealPresence OTX Studio, or
RealPresence Immersive Studio Flex room is easy. Because you don't have to manage cameras,
microphones, speakers, remote controls, and other equipment, you can concentrate on sharing important
information.
In a telepresence conference, all movements, expressions, and gestures are visible to everyone. As in
any meeting, avoid repetitive motions that may distract other participants, such as tapping your pen or
fingers on the tabletop.
The microphones are extremely sensitive. They can pick up all sound in the room—even gentle noises
and whispers—and even if you are not in camera range. Refrain from sidebar conversations that can be
distracting to participants in multipoint meetings.
When speaking, you do not have to direct your speech to a certain location or speak louder than normal.
Speak in your normal tone and conversational volume.
If you plan to share content, connect and test your source before the meeting to ensure that the sound,
graphics, video, and presentations are working properly.
RealPresence ITP Room Systems
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Using the Polycom RealPresence Touch
Device
Topics:
▪Wake the System
▪Pair a Previously Paired RealPresence Touch Device
▪View RealPresence Touch Device Details
▪View System Details and Connection Status for a Room System
▪Generate Touch Tones
▪Adjust the Local RealPresence OTX Studio Camera
▪Call RealPresence OTX Studio Technical Support
The Polycom RealPresence Touch graphical interface solution is a highly-intuitive touch device that
enables you to quickly and easily initiate video conferences.
For more information about using RealPresence Touch for basic tasks, refer to the Polycom
RealPresence Group Series Quick Tips and the Polycom RealPresence Group Series User Guide.
The RealPresence Touch device is connected and powered by the Polycom installer so it will be up and
running when you come into the room.
Wake the System
After the RealPresence Touch device has been idle for some time, the device goes into power-saving
mode. You can wake both the device and the RealPresence Immersive Telepresence system.
Procedure
»Tap the RealPresence Touch device screen.
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