Polycom VVX 500 User manual

HOME SCREEN
Displays messages,
settings & information.
{ Available any time }
SWITCH AMONG PHONE SCREENS
You can view any screen on your phone
from other screens.
To switch among screens, do one of the
following:
 Press to view the Home, Lines, Calls
or Active Calls screens
 When you have an active call in progress,
swipe the screen from left to right to view
the Lines screen
END CALLS
You can only end active calls. To end a held
call, you must resume the call first.
To end an active call
Place the handset in the cradle, press or
or tap END CALL
To end a held call
Tap RESUME, then tap END CALL
ANSWER CALLS
You can answer calls using the handset,
speaker phone or a headset.
To answer a call, do one of the following:
• Pick up the handset
• For speakerphone, press or tap
ANSWER
• Press to answer with a headset
PLACE CALLS
You can only have one active call in progress
on your phone.
To place a call, do one of the following:
• Pick up the handset, press or
enter the phone number and tap
• Enter the phone number, tap and
pick up the handset, or press or
• Press the LINE KEY, enter the phone
number and tap
• Tap NEW CALL, enter the phone number
and tap
• Select a FAVORITE from the home screen
• Select a contact from the RECENT CALLS
• Select a contact from the
CONTACT DIRECTORY
LINES SCREEN
Displays phone
lines, favorites &
conditional soft keys.
{ Available any time }
POLYCOM VVX 500 & 600
QUICK START
CALLS SCREEN
Displays all active &
held calls.
{ Available when you have an active or held call in progress }
LETSREV.BIZ
ACTIVE CALL
SCREEN
Displays the active
call in progress & any
call control options.
{ Available when you have an active call in progress }

HOLD & RESUME CALLS
You can have multiple calls on hold at one time.
To hold a call
Tap HOLD
To resume a call
Tap RESUME
TRANSFER CALLS
You can transfer calls to any contact.
To transfer a call
1. Press & hold TRANSFER
2. Choose BLIND or CONSULTATIVE
{If you chose Blind, the call is transferred immediately. }
3. If you selected CONSULTATIVE, dial a
number or choose a contact then tap
TRANSFER
VIEW RECENT CALLS
You can view placed, received & missed calls.
Select or
DIRECTORIES then RECENT CALLS
FORWARD CALLS
You can forward an incoming call to a contact
or forward all incoming calls to a contact.
To forward an incoming call
1. On the Incoming Call screen, tap FORWARD
2. Enter the phone number & tap FORWARD
To forward all incoming calls
1. From the home screen, tap FORWARD and
select a line, if you have more than one line
2. Choose either
• ALWAYS
• NO ANSWER
• BUSY
{ If you chose No Answer, enter the number of rings
before the call is forwarded. }
3. Enter the phone number to forward the
calls to & tap ENABLE
To disable call forwarding
1. Tap FORWARD or press the FWD soft key &
select a line, if you have more than one line
2. Choose the forwarding type & tap DISABLE
INITIATE A CONFERENCE CALL
You can initiate a conference call with a total
of 3 people including yourself.
To initiate a conference call
1. Call a contact
2. Tap CONFERENCE & call your next contact
3. When the contact answers, tap
CONFERENCEYou can also join an
active and held call into a conference
call.
To join two calls into a conference call
On the Calls screen, tap JOIN
VIEW THE CONTACT DIRECTORY
You can view contacts in the Directory.
To view the Contact Directory
Tap DIRECTORIES >CONTACT DIRECTORY
LISTEN TO VOICEMAIL
When you have new voicemail messages,
the amount of new messages displays on
the messages icon .
1. Tap or press MESSAGES
2. Follow the prompts
ENABLE DO NOT DISTURB
You can enable Do Not Disturb when you do
not want to receive calls.
On the Home screen, select DND. The DND
icon displays on the line key and in the
status bar.
as of 01.2022