Polycom VVX-250 Series User guide

Phone
Systems
www.katcommunications.co.uk
Start up guide
Polycom VVX250 handset

Your quick start guide
The box for your handset will contain a number of items:
• The main phone chassis
• A plastic ‘foot’ which should be attached to the base of the chassis
• A handset receiver
• A curly wire to attach the receiver to the main chassis
• An RJ45 Ethernet cable to connect the handset to your local network
If you have ordered a power supply unit (PSU) then this will be provided separately. Note that the phone does not need a PSU if your
network supports power over Ethernet (POE).
The phone has a second Ethernet port which can be used to attach another device (e.g. your PC) to the same network port in your office.
The phone also supports the use of a headset which should be attached using an RJ9 square type connecting cable to the appropriate
socket on the rear of the chassis.
Once the handset is powered and connected to your network it should boot up ready for use, with the correct extension number, date and
time displayed on the screen.
In the event that the handset does not boot up correctly then please contact our Support team.
Installing Your DECT Phone
1Line Keys
2Reversible Tab
3Speaker
4Back Key
5Transfer Key
6Hold Key
7Volume Keys
8Dial Pad
9Mute Key
10 Speakerphone Key
11 Headset Key
12 USB Port
13 Home Key
14 Navigation keys / Select Key
15 Soft Keys
16 Security slot (on back)
17 Screen
18 Message Waiting Indicator
12
3
4
5 6 87 9
10
11
12
16
18
17
13
14
15

Your quick start guide
Using Your Handset
To Make a Call
Lift the handset and enter the target telephone number or VoIP
Extension number.
Many numbers – including most Extension numbers – will auto dial
as soon as you have entered all the digits.
If the number does not dial immediately, you can press Send/Dial,
or wait 3 seconds and it should then dial automatically.
N.B. UK calls should be dialed using the full STD area code, and all
international calls should be dialed with 00 and then the country
code.
Directory
On your Polycom handset you can press Dir > Group Directory to
search for the names of your colleagues, so that you can dial them
without having to remember their number.
If you use the KAT phone manager portal to manage your
Extension, any Private or Shared Contacts you enter here will also
be visible under Dir > Personal Directory for Personal contacts or
Dir > Group Common for Shared contacts.
Speakerphone/Headset Modes
Dial a new call by pressing the speakerphone or headset buttons
instead of lifting the receiver.
While on an active call press the speakerphone or headset buttons
to change the mode of the call.
On/Off Hold
Whilst on an active call press the physical Hold button, or the Hold
soft key. To resume the call press the Hold button again, or Resume
on the screen.
Call Transfer
Whilst on an active call press the Transfer button or the Trans soft
key, and the caller is placed on hold. Enter the target telephone
number or VoIP Extension number of the new party. Wait for this
call to connect, announce the call and press Transfer or Trans a
second time to complete the call transfer.
N.B. You can press Cancel to cancel the transfer and return to the
original caller.
N.B. You can also make a blind transfer by holding down Trans the
first time you press it.
Three-Way Call (Simple Conference)
Whilst on an active call press the Conf soft key, and the caller
is placed on hold. Enter the target telephone number or VoIP
Extension number of the new party. Wait for this call to connect,
announce the conference and press Conf to join all three parties
together. You can press Split to separate the two calls again.
N.B. If you choose to hang up on the three-way call then the other
two parties will stay connected.
Call Lists & Redial
Press the Calrs soft key to see a list of the calls you have received
recently. You can toggle the type of calls listed here by clicking
the Type soft key. Use the Up and Down navigation keys to search
through the list. To redial, select the appropriate call in the list and
then press the Dial soft key.
Alternatively pressing the down Navigation key while on the idle
screen will display your recent missed calls, whilst pressing the
right key will display your placed calls.
Tel: [phone] email: [email protected] www.katcommunications.co.uk
1 Watervole Way, Doncaster, South Yorkshire, DN4 5JP

Do Not Disturb
To reject calls from your handset, press the DND soft key. To return
the handset to normal ringing status, press DND again.
N.B. if you have active Follow Me or Voicemail then the caller will
hear this instead.
Handset Volume
When the receiver in on-hook press the – and + volume keys to
change the ringing volume. When the receiver is off-hook press the
– and + volume keys to change the volume of the receiver.
Call Pickup
If you see another VoIP phone within your Group ringing, but your
phone is not ringing, you can dial *98 to intercept that call on your
handset.
Line Keys
The VVX250 has 3 available Line Keys that can be configured via the
SMT portal to perform specific actions.
This spare Line Key can be assigned to perform one of the below
actions:
Group Pickup: Performs the same action as dialling *98.
Directed Pickup: Intercept an inbound call to specific user.
Line Monitor: Used to make directed calls and to monitor another
Inclarity extension to see whether they are busy or available.
Speed Dial: Dials a number that has been set up within the Phone
Manager portal and assigned to a specific speed dial command.
Quick Dial: Dials a number manually entered within the SMT portal.
Tel: [phone] email: [email protected] www.katcommunications.co.uk
1 Watervole Way, Doncaster, South Yorkshire, DN4 5JP
Enable Wi-Fi
The Polycom VVX250 handset is Wi-Fi capable through the use of a
Polycom Wi-Fi dongle that plugs into the handset via the USB port.
The dongle allows you to connect to your network via Wi-Fi in
place of an Ethernet cable.
For more information on how to enable this please contact our
Customer Service team.
Personal Voicemail
The handset display will change to alert you when you have voice
messages waiting. You can retrieve these messages by dialling 1571.
N.B. If you are away from your handset you can also check your
messages by dialling 08456999003 from any other phone.