Polycom VVX 300 User manual

Polycom VVX 300 Series Handset Overview
Message Waing Indicator
Line/Buddy/Speed Dial Keys
Navigaon Arrows / Select Key
Home/Menu Key
Headset
Hands-free Speakerphone
Mute
So Keys
Volume
Transfer
Messages
Hold

Quick Start Guide - Polycom VVX 300 Series
Main Screen
The main screen displays the extension number, the current
me and date, and favorites that have been saved to the
Speed Dial Keys.
Call View
If your phone has one or more acve calls, they will be
displayed on the screen.
To move between acve calls, use the direconal arrows to
select the desired call, and press the Resume so key.
Menu
The Menu system provides access to various congurable
funcons and preferences. To access the Home view press
the Home/Menu Key.
Incoming Call Display
Placing Calls
To place a call, either:
1. Pick up the handset receiver, enter the phone number
or extension, and press the Send so key
2. Press the Speakerphone buon, enter the number
or extension, and press the Send so key
3. Press the Headset buon, enter the phone number
or extension, and press the Send so key
4. Enter the phone number or extension, press the Dial
so key, and pick up the handset receiver.
5. Press the New Call so key, enter the phone number or
extension, and press the Send so key.
Answering Calls
To answer a call, either pick up the handset receiver, press
the Speakerphone buon, press the Headset buon,
or press the Answer so key.
Ending Calls
To end a call, either hang up the handset receiver, press the
Speakerphone buon, press the Headset buon, or
press the End Call so key.
To end a call that was placed on hold, use the direconal
arrows to navigate to the call that is on hold, press the
Resume so key, and press the End Call so key.
Contact Directory
To view your Directory, press the Home/Menu buon,
scroll to and then select Directories, and select Contact
Directory.
To add a contact, while in the Contact Directory, press the
Add so key. Enter the contact informaon. To make a
contact a favorite, enter a value in the Favorite Index
eld. To add a contact to a buddy list, enable the Watch
Buddy eld. When complete, press the Save so key.
To delete a contact, while in the Contact Directory, scroll to
the contact that you would like to delete. Press the Info so
key followed by the Delete so key. Press the Yes so key
to conrm the deleon
Mung the Microphone
During a call, press the Mute buon so that the other
party cannot hear you. To disable Mute, press the Mute
buon again.
Adjusng Volume
To change the call volume, press the Volume
buon while on a call.
To change the ringer volume, press the Volume
buon while the phone is either in an idle state or ringing.

Quick Start Guide - Polycom VVX 300 Series
Blind Transfer
During an acve call, press the More so key followed by
the BldXfr so key, enter the extension of the person you
want to transfer the call to, and press the Enter so key.
When the display returns to the Main screen, hang up.
Aended Transfer
During an acve call, press the More so key followed by
the AXfr so key, enter the extension that you want to
transfer the call to, and press the Enter so key. If call is
accepted, press the End Call so key, or hang up. If the call
is not accepted, the intended recipient of the call can hang
up. This acon will reconnect you with the original caller.
Place a Call on Hold
Press the Hold buon or the Hold so key. To resume the
call, press the Hold buon again, or press the Resume so
key.
Call Park
During an acve call, press the Park so key and listen for
the call park posion. To unpark the call, enter the call park
posion number followed by the Dial so key.
Do Not Disturb
Press the More so key twice, followed by the DND so
key.
Page all Phones Only
Dial 77007, press Send or Dial.
Page Overhead Only
Dial 77009, press Send or Dial.
Page all Phones and Overhead
Pick up the handset, press the More so key, and press the
Page so key.
Page an Extension
Dial 6xxxx (xxxx=4-digit extension) or 60xxx (xxx=3-digit
extension), press Send or Dial
Zone Paging
Dial 7800x (x being the page zone).
Call Queue Agent Login/Logout
Dial 88008, press Send or Dial.
Remote Call Queue Agent Login/Logout
Dial 89xxx (xxx=3-digit extension) or 89xxxx (xxxx=4-digit
extension)
Send Call Directly to Voicemail
Press the More so key followed by the VMXfr so key,
enter the extension number, and press the Enter so key.
Manage Voicemail from Another Handset
Dial 21xxx (xxx=3-digit extension) or 21xxxx (xxxx=4-digit
extension), press Send or Dial.
Leave Voicemail Directly at Another Handset
Dial 31xxx (xxx=3-digit extension) or 31xxxx (xxxx=4-digit
extension), press Send or Dial.
Retrieve Voicemail
Press the Messages buon, enter password, and follow the
prompts.
Record Unavailable Message
Press the Messages buon, enter password, select opon 0,
then opon 1, and follow the prompts.
Record Name
Press the Messages buon, enter password, select opon 0,
then opon 3, and follow the prompts.
Three-way Conference Call
During an acve call, press the More so key twice followed
by the Confrnc so key. Place a call to the third party, and
when connected, press the More so key twice followed by
the Confrnc so key. All three pares will be engaged in the
conference.
Hot Desking/Hoteling
Dial 87xxx (xxx=extension), press Send or Dial.
Conference Bridge
Press the More so key followed by the ConfBr so key, or
enter 88001 and press the Send or Dial so key. Enter
Conference PIN Number.
Answer Ringing Extension from Dierent Handset
Enter 4xxx (xxx=3-digit ringing extension) or 4xxxx (xxxx=4-
digit ringing extension), press Send or Dial.
Add Watch Buddy Using Buddy/Speed Dial Keys
Press and hold the Buddy Key next to the display and enter
contact’s informaon. Scroll to and select the Watch Buddy
eld. Check the Enabled box, and press the Save so key.
On a Polycom VVX 300 series phone, up to 5 buddies can be
displayed on the screen.
Viewing Call Lists
Favorites : Up navigaon arrow
Placed Calls: Right navigaon arrow
Missed Calls: Down navigaon arrow
Received Calls: Le navigaon arrow

Dial Codes
Enter the code (and extension where applicable) followed
by the Dial or Send so key. Except where noted, the xxx in
all codes below represents a 3-digit extension number.
611 – NEWT Support
911 - Emergency
38000 – Manage alternate dial sequence (Alt DS)
77007 – Page all phones only
77008 – Page all phones and overhead
77009 – Page overhead only
60xxx – Page an extension
xxx – Dial an extension
5xxx – Intercom to an extension
4xxx – Answer a ringing extension from a dierent phone
88008 – Call queue agent login/logout
21xxx – Manage voicemail from another phone
31xxx – Leave voicemail at another extension
88001 – Access to conference bridge
7800x – Zone paging, if enabled (x=page zone)
89xxx – Remote call queue agent login/logout
86000 – Cell phone to Polycom handset transfer. The
extension must have the “Find me Follow me” feature
enabled.
Star Codes
The following star codes are used during an acve call. Enter
the applicable code (and extension where applicable)
followed by the Dial or Send so key. Except where noted,
the xxx in all codes below represents a 3-digit extension
number.
*6xxx – Aended transfer
*7xxx – Blind transfer
*731xxx – Voicemail transfer
*5 – Park a call. To unpark the call, press the number of the
posion where the call is parked followed by the Dial so
key.
*67 xxx-xxx-xxxx – Call blocking (xxx-xxx-xxxx=phone
number being blocked)
NEWT Support Resources
To reach NEWT Technical Support:
• Dial 611 from a NEWT PBX phone
• Call Toll Free 877-777-7118
• Email newtsupport@bernecs.ca
For access to NEWT PBX documentaon and FAQs,
remember to sign up for Customer Portal access at
s.bernecs.ca.
Quick Start Guide - Polycom VVX 300 Series