Polycom SoundPoint IP 430 SIP User manual

User Guide
SoundPoint® IP 430 SIP 1.6
SoundPoint® IP 430 SIP
Menu
Voice Mail
Do Not Disturb
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USER GUIDE
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Contents
Introduction ...................................................... 1
Parts List .......................................................... 1
Installing SoundPoint® IP 430 SIP ......................... 2
Connecting Network and Power Source ...................................... 2
Connecting the Handset and Optional Headset ............................ 3
Attaching the Base ................................................................... 3
Features ........................................................... 5
Key Descriptions ................................................ 6
Using SoundPoint® IP 430 SIP .............................. 7
Placing a Call .......................................................................... 7
Answering a Call ..................................................................... 8
Call Hold and Resume .............................................................. 8
Multiple Calls on Hold .............................................................. 8
Microphone Mute ..................................................................... 8
General Key Use ...................................................................... 9
Local Conferencing ................................................................... 9
Splitting a Conference .............................................................. 9
Transferring a Call .................................................................. 10
Call Timer .............................................................................. 10
Ending a Call ........................................................................ 10
Redial ................................................................................... 10
Call Forwarding ..................................................................... 11
Volume Adjustment ................................................................. 11
Do Not Disturb ....................................................................... 11
Time and Date ....................................................................... 12
Headset Memory Mode .......................................................... 12
Display Contrast ..................................................................... 12
Ring Type .............................................................................. 13
Call Lists ................................................................................ 13
Contact Directory ................................................................... 13
Speed Dial ............................................................................ 14
Multiple Lines ......................................................................... 15
Multiple Keys per Line ............................................................. 15
Multiple Call Appearances ...................................................... 16
Shared Lines .......................................................................... 17
Voice Mail ............................................................................ 17
Distinctive Ringing / Call Treatment .......................................... 18
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Multilingual Support (Localization) ............................................ 18
Phone Reboot ........................................................................ 19
Optional Features ............................................ 19
Text Messaging ...................................................................... 19
Presence / Status / Buddy Lists ................................................ 20
Troubleshooting ............................................... 22
Safety and Compliance ...................................... 23
Part 15 Rules ......................................................................... 23
Class B Digital Device or Peripheral .......................................... 23
Modifications ......................................................................... 24
Installation Instructions ............................................................ 24
Plug Acts as Disconnect Device ................................................ 24
Industry Canada (IC) .............................................................. 24
CE & VCCI Mark .................................................................... 24
Polycom Limited Warranty
and Limitation Liability ..................................... 24
Exclusions ..................................................... 25
Warranty Exclusive ........................................... 25
Service Agreements ........................................ 25
Limitations of Liability ...................................... 26
Disclaimer ....................................................... 26
Governing Law ................................................ 26
Copyright Notice .............................................. 26
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1
Thank you for choosing SoundPoint®
IP 430 SIP, a full-duplex, hands-free
phone running the industry standard Ses-
sion Initiation Protocol (SIP). This unit
provides business telephony features and
functions such as Multiple Call Appear-
ances, Call Hold, Transfer, and Confer-
ence over an IP network. In this User
Guide, you will find everything you need
to quickly use your new phone.
Be sure to verify with your system ad-
ministrator that your network is prepared
for configuring your SoundPoint® IP 430
SIP phone or consult the Administrator
Guide SoundPoint® /SoundStation® IP SIP
for more information. As well, be sure to
read the Parts List, and the Safety Notices
section in this guide before you set up the
SoundPoint® IP 430 SIP phone.
Introduction
Parts List
The following items are included in your
SoundPoint® IP 430 SIP package. Check
this list before installation to ensure that
you have received each item. If you are
missing any items, please contact your
system administrator.
Polycom SoundPoint® IP 430 SIP
Handset & Handset Cord
Network Cable
Power Adapter
(Not shown: Country-specific
AC cord provided)
Phone Base
Quick Start Guide
Windowed Keycaps and
Blank Label Sheet
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2
Installing SoundPoint® IP 430 SIP
This section provides basic installation
instructions and information for obtaining
the best performance with the Sound-
Point® IP 430 SIP phone. If you require
additional information or assistance with
your new phone, please contact your sys-
tem administrator.
The SoundPoint® IP 430 SIP User Guide
includes regulatory compliance informa-
tion that your system administrator should
review and can also be found at www.
polycom.com.
Connecting Network and Power Source
AC Power Option
Connect the supplied Network cable be-
tween the LAN jack on the phone and the
LAN port on the wall or hub/switch device
port. Connect the DC plug on the power
adapter to the DC 24V jack marked on the
phone. Connect the country-specifi c AC
cord to the power adapter.
In-Line Power Option
If the phone is connected to a compatible
Ethernet switch that can provide in-line
power, the phone will use that power op-
tion. Simply plug the supplied Network
cable between the LAN jack on the phone
and an available Power and Data port on
the In-Line Power switch.
IEEE 802.3af compliant Power
over Ethernet Hub/Switch
(Terminal or Midspan)
Network Port
Power Adapter
(24V DC)
Optional PC
Connection
Optional PC
Connection
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3
Connecting the Handset and Optional Headset
Attaching the Base
(Optional)
1. Connect the short, straight end
of the phone cord to the handset
and the corresponding longer
straight end of the cord to the
handset jack on the back of the
phone.
2. Connect the headset (optional
accessory) to the headset jack
on the back of the phone.
1. Place all cords in the recessed area
above the modular jacks as shown.
2. Align the two protrusions on the
bracket with their corresponding
holes in the phone and snap them to-
gether to lock the base to the phone.
For information on headsets,
please visit www.polycom.com
and choose the Support link.
The base unit can be attached to the SoundPoint® IP 430 in one of two ways:
Deskmount Method
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4
4. With mounting tab of the base
unit facing up, fasten the base unit
to wall using wall anchors (not
included). Snap the SoundPoint®
IP 430 into place.
Wallmount Method
2. On the back of the phone, remove
the key located behind the hook-
switch. (See below.)
3. Reposition it so that the end tab
(at 45º angle) is facing up. (See
below.) This will ensure that the
handset remains in place within the
cradle in this position.
1. Place all cords in the recessed area
above the modular jacks as shown in
previous example.
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5
Features
Line/Speed
Dial Keys
Speakerphone
Microphone Mute
Headset
Feature Keys
Access important features
using these keys.
Dial Pad
These 12 keys
provide the 10 digits,
alphabetic, and special
characters available in context
sensitive applications.
Display Control
Keys
Use the arrow keys
to scroll through the
displayed information.
Hold
Hookswitch
Speaker
For ringer and
hands-free audio
output.
Indicator
This will alert you to
new messages, and
other events.
Graphic Display
Shows information
about calls, messages,
soft keys, time, date,
and other relevant
data.
Hands-free Microphone
This works best when the phone is placed on a hard, fl at surface.
Soft Keys
The screen will display
labels for these keys,
to identify their context-
sensitive functions.
Line Indicators Individual multi-color
LEDs display a dynamic call state.
Volume Adjustment Keys
Use these to adjust the volume of the handset,
headset, speaker, and ringer.
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6
Feature Key Description
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
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MNO
8
TUV
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PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Allows for hands-free communication during calls.
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
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PQRS
9
WXYZ
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OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Mutes audio transmission locally during calls.
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Allows users to place and receive calls through an optionally con-
nected headset.
Line or Speed Dial keys with LED indicators.
Dials last connected party from the phone.
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
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MNO
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TUV
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OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Places current active call in Hold state.
Access Message Center and Instant Messages.
Access local and server features.
Hold
Del
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Menu
Messages
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Conference
Transfer
Redial
Select control for options and text within local menus.
Scrolling of lists and control of text/number entry on display.
Soft keys to select from various context-sensitive options.
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Volume keys to adjusts audio and ringer volume.
Dial Pad General dialing and alphanumeric entry (incl. special characters).
Key Descriptions
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7
Placing a Call
Using the Handset:
1. To obtain dial tone, pick up the handset.
2. Dial the desired number.
OR
Dial by SIP URL/IP address†:
• After obtaining dial tone, press Name
• Enter URL or IP (press * for “.” and #
or “@”)
• Press Send to complete the call.
See also Headset Memory Mode.
During a call, users can alternate
between handset, headset, or
hands-free modes by pressing the
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
or
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
keys, or picking up
the handset.
†Examples: 10.3.0.42
[email protected]
sip: [email protected]
To obtain the IP address of your phone, press
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Menu
Messages
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Conference
Transfer
Redial
followed by Status, Platform and
Phone. The IP address is listed together with
other phone information.
Using SoundPoint® IP 430 SIP
Using Hands-Free Speakerphone Mode:
1. With the handset on-hook, press any as-
signed line key,
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
, or NewCall to obtain
dial tone.
2. Dial the desired number.
OR
Dial by SIP URL or IP address† as above.
Using the Headset:
1. With the optional headset connected, press
any assigned line key,
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
, or NewCall to
obtain dial tone.
2. Dial the desired number.
OR
Dial by SIP URL or IP address† as above.
Users also have the option to dial directly from
the dial pad without first getting dial tone. Sim-
ply enter the number then lift the handset, press
the Dial soft key, or press the
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
or
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
keys.
In all cases, the active call will appear on the
display showing call duration and destination.
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8
If multiple calls are on hold on a single
line key, use the arrow keys to switch be-
tween the calls then press the Resume soft
key to retrieve the desired call. If more
than two calls are on hold on a single key,
an indication will appear on the display,
for example “2/3” shows that this is the
second call out of three calls.
If calls are on hold on more than one line
key, the details of the calls on any line key
can be viewed by pressing that line key
and holding it down for a few seconds. If
a line key is pressed briefly, the first call
on hold on that line key will be retrieved.
Answering a Call
Using the Handset:
Pick up the handset.
Using Hands-Free Speakerphone Mode:
Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
, or with the handset on hook press the
line key with the active indicator, or the Answr
soft key.
Using the Headset:
Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
to answer the call through an
optionally connected headset.
In all cases, the active call will appear on the
display showing call duration and destination.
Call Hold and Resume
During a call, press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
or the Hold soft key.
The call will be placed on hold and this will be
indicated on the display. Press the Resume soft
key, or the line key to retrieve the call.
Incoming calls may be ignored
by pressing the Reject soft key or
invoking Do Not Disturb during
ringing. Note that Do Not Dis-
turb stays active when the call is
dropped and will remain so until
toggled off.
Multiple Calls on Hold
Microphone Mute
During a call, press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
. The LED on the
phone lights up and a flashing microphone
on the display indicates that the other party
(parties) cannot hear you.
To turn off Microphone Mute, press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
again.
Microphone Mute applies to all modes:
handset, headset, and hands-free. You can
still hear all other parties while Mute is
enabled.
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9
General Key Use
To navigate through menus and to enter
data, these are useful tips:
1. Use
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Menu
Messages
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Conference
Transfer
Redial
and
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Menu
Messages
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Conference
Transfer
Redial
to scroll through
lists. In some lists the
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Menu
Messages
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Conference
Transfer
Redial
and
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Menu
Messages
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Conference
Transfer
Redial
keys can be used as “Page Up” and
“Page Down”.
2. When menus have submenus, use
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Menu
Messages
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Conference
Transfer
Redial
and
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Menu
Messages
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Conference
Transfer
Redial
to move one level down or
one level back up.
3. The
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
key can be pressed to
quickly exit from any menu.
4. To enter text using the dial pad, press
the number keys one or more times
For example, for ‘A’ press ‘2’ and
for ‘C’ press ‘222’. When in text
entry mode the display title will show
whether keys will generate numbers
(1), upper-case (A) or lower-case (a)
characters and the 1/A/a soft key can
change this.
Local Conferencing
A conference may be created with two other
parties using the phone’s local conferencing
feature.
1. Place a call to the first party.
2. Press the Cnfrnc soft key to create a
new call (the active call is placed
on hold).
3. Dial the phone number of the sec-
ond party or use the arrow keys to
access speed dial numbers, missed,
placed and received call lists. From
one of these lists press the Dial soft
key.
4. When the second party answers,
press the Cnfrnc soft key again to
join all parties in the conference,
or press the Split soft key to put
the first call on hold and keep the
second call as the active call.
A conference may be created at any time
between an active call and a call which is
on hold (on the same line or another line)
by pressing the Join soft key.
Ending the call on the conference
originator’s phone will terminate
the conference.
Splitting a Conference
When a conference has been established, a
Split soft key is available. Pressing this key
will split the conference into two calls on
hold.
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10
1. During a call, press the Trnsfr soft key
(the active call is placed on hold).
2. Dial the number to which you want to
transfer the call.
OR
Use the arrow keys to access speed
dial numbers, missed, placed, and
received call lists. From one of these
lists, press the Dial soft key.
3. Press the Trnsfr soft key again to
complete the transfer. This can be
done as soon as the ringback sound is
heard or you can wait until the third
party answers and talk to them before
completing the transfer.
Transferring a Call
Call Timer
Call duration on an active call is monitored
through a local call timer. This is vis-
ible within the active call window on the
display.
Ending a Call
Press the EndCall soft key.
OR
Replace the handset, or press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
if in
Hands-free Mode, or
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
if in Headset
Mode.
Redial
Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
to dial the last call placed
from your phone.
To redial another previously dialed num-
ber, press
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Menu
Messages
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Conference
Transfer
Redial
from the phone’s idle display,
and press
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Menu
Messages
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Conference
Transfer
Redial
again to place the call.
OR
Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
and select Features, Call
Lists, Placed Calls to access the list.
A blind transfer (without consul-
tation) can also be supported by
pressing the Blind soft key.
Transfer may be cancelled during estab-
lishment by pressing the Cancel soft key.
The original call is resumed.
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11
Calls may be Forwarded (Diverted) to
another extension as follows:
1. Press the Fwd soft key from the
phone’s idle display or press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
and select Features and
Forward at any time.
2. (Optional) If multiple lines are in
use, select which line to forward.
3. Enter a number or URL to forward
all future calls to.
4. Press the Enable soft key to confirm
Call Forwarding.
A moving arrow replaces the usual indica-
tor for that line to confirm Call Forwarding
enabled.
To turn call forwarding off:
1. Press the Fwd soft key from the
phone’s idle display or press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
and select Features and
Forward.
2. (Optional) If multiple lines are in
use, select which line to disable.
3. Press the Disabl soft key.
The line indicator now displays the regular
icon.
Volume Adjustment
Press the volume keys to adjust handset,
headset, and hands-free speaker volume
during a call. Pressing these keys in idle
state adjusts the ringer volume.
Do Not Disturb
To prevent the phone from ringing on
incoming calls, press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
and select
Features, Do Not Disturb. A flashing icon
and text on the display indicates that Do
Not Disturb is on.
Calls received while Do Not Disturb is
enabled are logged in the Missed Calls list.
To turn off Do Not Disturb, press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
and select Features, and then
deselect Do Not Disturb.
(Optional) If multiple lines are in use, Do
Not Disturb can be set on a line-by-line
basis. Contact your system administrator
for further details. When Do Not Disturb
is enabled for a particular line, this is
indicated by a flashing “ X ” beside the line
indicator on the display.
To conform to regulatory requirements, hand-
set and headset volume will return to a preset
level after each call. Hands-free volume
settings will be maintained across calls.
Call Forwarding
Call forwarding is not available on shared
lines.
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12
Time and Date
Time and Date is clearly displayed on the
SoundPoint® IP 430 SIP phone. If the
phone cannot obtain a time and date from
the server, the display will flash. Contact
your system administrator if either time or
date is incorrect. Users have control over
the format of the display and can turn it
off. Select options which are right for you
as follows:
1. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Conference
Forward
Transfer
Call Lists
Speed Dial
Redial
Menu
Voice Mail
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
.
2. Select Settings followed by Basic,
Preferences, Time & Date.
3. Select from Clock Date, Clock Time,
Clock Order or Enable / Disable.
4. Scroll through the options via the up
and down arrow keys.
5. Press Select to confirm and
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Conference
Forward
Transfer
Call Lists
Speed Dial
Redial
Menu
Voice Mail
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
to return directly to the idle display.
Headset Memory Mode
As an option, the headset can be perma-
nently enabled. This is especially useful
for regular headset users. To do this:
1. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Conference
Forward
Transfer
Call Lists
Speed Dial
Redial
Menu
Voice Mail
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
.
2. Select Settings followed by Basic,
Preferences, Headset Memory.
3. Use the up or down arrows and Select
soft key to enable Headset Memory
Mode.
4. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Conference
Forward
Transfer
Call Lists
Speed Dial
Redial
Menu
Voice Mail
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
to return to the main
menu.
Subsequent calls to or from this phone
using the headset will cause the headset
key to flash. Pressing the line keys or the
Answr soft key to receive a call will now
connect to the user’s headset automati-
cally.
Repeat steps 1-3 and select Disabled to
turn Headset Memory Mode off.
Display Contrast
To adjust the contrast on the display to a
comfortable level:
1. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
. Select Settings fol-
lowed by Basic, Contrast.
2. Pressing the Up or Down soft keys
or volume keys will increase or
decrease the display contrast.
3. Press the Ok or Cancel soft keys to
accept or reject changes.
4. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
or the Exit soft key
to return to the idle display.
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13
Ring Type
Many ring types are available including a
“Silent Ring”. Users can select different
rings to distinguish between lines or to have
a different ring from their neighbor’s phone.
To change the incoming ring:
1. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
. Select Settings fol-
lowed by Basic, Ring Type.
2. (Optional) If multiple lines are used,
first select which line to change.
3. Using the arrow keys, highlight the
desired ring type. Press the Play soft
key to hear the selected ring type.
4. Press Select to change to the selected
ring type.
5. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
or the Exit soft key to
return to the idle display.
See also Distinctive Ringing / Call
Treatment.
Call Lists
A local list of calls missed, received, and
placed is maintained by the phone (up to
100 for each).
Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
followed by Features, Call
Lists and Missed, Received, or Placed
Calls as desired. Call information will be
displayed. From this screen:
1. Choose Edit to amend the dial string
before dialing.
2. Choose Dial to return the call.
3. Choose Exit to return to the previous
menu.
To quickly view respective call lists
from the idle display:
Press
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Menu
Messages
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Conference
Transfer
Redial
for Placed Calls.
Press
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Menu
Messages
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Conference
Transfer
Redial
for Received Calls.
Press
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Menu
Messages
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Conference
Transfer
Redial
for Missed Calls.
For additional choices, press More fol-
lowed by:
4. Info to view information about the
call.
5. Save to store the contact to the
Contact Directory.
6. Clear to delete the call from the list.
Press More and Exit soft keys to return to
the idle display.
If “Silent Ring” is selected, incoming
calls can only be answered by press-
ing the Answer soft key.
*Limit depends on server configuration.
Contact your system administrator for
full details.
Contact Directory
In addition to a directory of missed,
placed, or received calls, the phone can
store a local directory of 500 or more
contacts*.
Users can add, delete, edit, dial, or search
for any contact in this list through just a
few key strokes.
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14
To add or edit a contact:
1. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
and select Features,
Contact Directory.
2. Press More and then Add to enter
another contact into the phone’s da-
tabase or highlight an existing entry
then press Edit.
3. Enter first and/or last name from the
keypad. Press the 1/A/a soft key
to select between numeric and up-
per/lower case alphanumeric modes.
Press More and then Encode to access
special characters in other languages
if necessary.
4. Enter the Contact number. This is a
required field and it must be unique
(not already in the directory).
► The Speed Dial Index will automati-
cally be assigned the next available
index value.
5. Ring Type and Divert Contact may
be left blank.
6. Use
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Menu
Messages
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Conference
Transfer
Redial
and
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Menu
Messages
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Conference
Transfer
Redial
to switch between
Enabled and Disabled settings for
the last four fields.
7. Press Save to confirm or Cancel to
abandon the changes then press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
or the Exit soft keys to
return to the idle display.
To search for a particular contact:
1. Press More and then Search from the
Contact Directory menu.
2. Using the dial pad, enter the first few
characters for First or Last names.
3. Press Search to search for contacts.
4. Successful matches can be dialed
from the resulting screen.
Contacts can be easily added from
Call Lists. See Call Lists for more
information.
Speed Dial
Pre-assigned numbers can be associated
with speed dial entries for rapid automated
dialing. If a line key is unassigned to a
line, it can act as a speed dial key for the
first speed dial entry. When a new entry is
added to the Contact List, it is automati-
cally assigned the next available speed dial
index.
Example: To change a Speed Dial key assignment:
1. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
and select Features,
Contact Directory. Highlight an
existing directory entry and press
Edit,
► OR press and hold the line key
which already has a speed dial
number assigned to it. That contact
in the directory will automatically be
displayed.
2. If a speed dial index already exists,
delete it by pressing the
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Menu
Messages
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Conference
Transfer
Redial
key and
then the << softkey.
3. If desired, enter a new speed dial
index.
4. Press Save to confirm or Cancel to
abandon the change then press Exit
to return to the idle display.
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15
To quickly view a complete list of assigned
speed dial entries, press
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Menu
Messages
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Conference
Transfer
Redial
from the idle
display. Dial directly from a selected
number.
Multiple Lines
SoundPoint® IP 430 SIP can support up to two
lines. Lines can be configured for private or
shared lines.
Typically, the top-most line key is reserved for
the principle directory number of the phone.
Depending on how your phone is configured,
the display could resemble one of the displays
shown:
Multiple Keys Per Line
A line on the phone can be configured to have
both line keys associated with it. If this is the
case, the display could look like this:
Incoming calls to this line will be distributed
evenly among the two available keys. Simi-
larly, outgoing calls will be distributed.
: : :
.. .
.
To dial a number assigned to a Line Key,
simply press the line key directly opposite
the number on the display.
Idle display could now be as shown:
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16
Multiple Call Appearances
Each line on the phone can be configured to have
one or more call appearances. More than one
call appearance is useful if there is an active call
and an incoming call arrives on the same line.
In the example shown, extension 2020 is in an
outbound call with 2024. The second diagram
shows an incoming call from John Brown. To
answer this incoming call, put the original call on
Hold or press the
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Menu
Messages
Do Not Disturb
ABC
21 DEF 3
54 MNOJKLGHI 6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Conference
Transfer
Redial
key to access the new call.
Soft key labels will be updated on the display
with these options:
1. Answr the incoming call.
2. Reject the incoming call.
3. Forward the incoming call to another exten-
sion.
Answering the incoming call places the original
call on Hold and refreshes the soft key labels as
indicated (third illustration). If more than one
call appearance is in use, one will appear on the
display and the total number will be indicated by
a counter at the top right corner of the display.
For example “2/3” indicates that the highlighted
call is the second one out of a total of three.
In the example case illustrated, another out-
bound call can be placed on the same first line.
Press Hold during the first call and press NewCall
to obtain dial tone and a new call appearance for
a second call.
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17
Shared Lines
The phone supports shared lines**. A
shared line is indicated by a different
line icon. In the diagram, the first line is
private and the second line is shared. If
two phones share a line, an incoming call
to that number will cause both phones to
ring. The call can be answered on either
phone but not both.
If a shared line is in use on one of the
phones, it cannot be used on the other
one. The shared line icon changes to a
moving icon and the line LED turns red
when the line is in use remotely.
Calls on shared lines can be transferred,
put on hold, or added to a conference.
Voice Mail
**Shared lines are an optional feature con-
figured on the server and may not be sup-
ported on your particular system. Contact
your system administrator to find out.
Received messages will be indicated by a
flashing Message Waiting Indicator LED
on the front of the phone and optionally a
visual notification on the display.
Individual line indicators reflect voice or
text messages left on that line (useful if
multiple lines are in use).
A stutter dial tone in place of normal dial
tone is used to indicate that one or more
voice messages are waiting at the message
center.
To listen to voice messages:
1. Press and select Message
Center*†.
2. (Optional) If multiple lines are in
use, select from which line messages
are to be retrieved.
3. Display indicates number of mes-
sages and their importance. Press
Connct to initiate Voice Mail retrieval
from the Message Center,
OR
Press Clear to turn off the flashing
LED without listening to messages.
4. Follow voice prompts to listen to
messages.
*Voice Mail is an optional feature config-
ured on the server and may not be sup-
ported on your particular system. Contact
your system administrator to find out.
†Screen options may vary with served-
based application.
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