Polycom VVX 250 User manual

Quick Reference Guide - Poly – VVX 250 IP Phone
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Poly VVX 250 IP Phone
About Poly VVX 250
The Poly VVX 250 is a 4-line IP desk phone with a
colour display screen.
1. LED Indicator 7. Mute Button
2. Soft Keys 8. Volume Control
3. Navigation Button 9. Hold Button
4. Home Button 10. Transfer Button
5. Headset Button 11. Line Buttons
6. Speaker Button
Press the Home button to switch between
screens:
Line Screen
Displays phone lines, speed dials and available soft
keys.
Menu Screen
Displays menu options for settings and device
information.
Soft Keys
Soft keys sit at the base of the main screen.
They perform various functions and the soft key
labels will change to reflect the available functions
based on the current screen displayed.
Place Calls
Do any of the following:
 Pick up the handset and enter the number
 Press headset button and enter the number
 Press speaker button and enter the number
 Enter the number, then press the Dial soft key
 Select the New Call soft key, enter the number,
and press the Send soft key
Answer Calls
Do any of the following:
 Lift the handset
 Press the Answer soft key
 Press to answer with headset
 Press to answer with speaker phone
End Calls
Do any of the following:
 Replace the handset
 Press the End Call soft key
 Press or
Hold / Resume Calls
To place a call on hold:
 Press the Hold soft key or the Hold button
 To resume the call, press the Resume soft key or
the Hold button
Call Waiting
It is possible to make multiple calls, however, only
one active call can be in progress at any time, other
calls are placed on hold.
To make a new call during an active call:
 Press the Hold button or the Hold soft key to
place the original call on hold
 Tap the New Call soft key
 Enter the new number to dial
To Merge the two calls:
 Press More > Join soft keys
Line Screen View
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Quick Reference Guide - Poly – VVX 250 IP Phone
2
Poly VVX 250 IP Phone
Transfer Calls
Consultative and Blind transfer actions can be used
when transferring a call to another party:
Consult Transfer
 Press the Transfer soft key or press the
Transfer button
The caller will be place on hold.
 Dial the party you are transferring the call to
 Announce the call, then press the Transfer soft
key or Transfer button
If the second party refuses the call:
 Press Cancel to go back to the first party
Blind Transfer
 Press the Transfer soft key or press the
Transfer button
 Press the Blind soft key
 Enter the number to dial or select a number from
the Call History list
The call will transfer directly.
Conference
You can initiate a 3-way conference call from your
handset:
Consult Transfer
 While on an active call press the Confrnc soft
key
The caller will be placed on hold.
 Enter the number to dial or select a number from
the Call History list
 When the party answers press the More >
Confrnc soft keys to connect all parties
Forward Calls
Forward incoming calls to a different destination:
 Press the Forward soft key
 Choose either Always, No Answer, or Busy
 Enter the forwarding number, and select Enable
If you select No Answer, enter the number of rings
before the call is to be forwarded.
To disable call forwarding:
 Press the Forward soft key
 Navigate to the Enabled forwarding option
 Press Disable
Do Not Disturb (DND)
Enable DND when you do not want to receive calls:
 Press DND from the home menu or press the DND
soft key
The incoming caller will receive a busy tone.
 Press DND again to disable
Contacts
Press the Home button, then Select Directories.
Access Enterprise Directory, Call History and add
new contacts here.
To view the Contact Directory:
 Select Directories > Contact Directory
To add a contact to the Contact Directory:
 In the Contact Directory, select Add
 Enter the contact’s information and select Save
You can enter a number between 1 and 99 digits in
the Favourite index field to make a contact a
favourite.
Note: Adding a Favourites index will add the contact
to any available line key button on the home screen.
Voicemail
Set up a Voicemail greeting:
 From Home , select Messages
 Press the Message Centre > Connect soft keys
 When prompted enter your default Voicemail
passcode (This will be provided to you by Vocus)
 Follow the prompts to change your passcode and
record your name
Access Voicemail Messages:
If you have a new Voice message, the LED indicator
light will be flashing red and the message icon will
display on your screen
 From Home , select Messages
 Press the Message Centre > Connect soft keys
 Follow the prompts to retrieve messages