Polycom VVX 4 Series User manual

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Services not available everywhere. © 2019 CenturyLink. All Rights Reserved.
Welcome to CenturyLink Hosted VoIP Training
Polycom VVX 4xx series phones

© 2019 CenturyLink. All Rights Reserved.
What you will learn today …..
2
Getting Started
Dial Plan
Phone and Calling Features
Unified Communications

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Getting Started

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Phone Navigation
4
Volume
Message Waiting
Indicator
Graphical Display
Transfer
Voicemail
Hold
Speaker
Headset
Speakerphone
Mute
Soft Keys
Navigation Keys
Line and Feature Keys
Home Button

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Dial Plan
5
When Calling… Dial…
Phones In Your Office* 4-Digit Extension (2-7 digits)
Phones In Other Offices 10-Digit Phone Number
Local 10-Digit Phone Number
Long Distance 10-Digit Phone Number
Toll-Free 10-Digit Phone Number
International 011 + Country Code + City Code + Number
Operator* 0
Information** 411
TTY 711
Emergency Services*** 911
*When dialing extensions or numbers
less than 10-digits, press # after the
number to make the call process faster
**Informationmay be restricted on
some phones, charges may apply
***Emergency Servicesare tied to the
service address of your phone

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Phone and Calling Features

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Soft Key Default Layout
7
•Forward
•DND
•Callers
•More
On-Hook
•Forward
•Lines
•End Call
•More
Off-Hook
•Hold
•End Call
•Transfer
•More
During a Call
Note: This is an example of available features. Softkey options
vary based on features selectedby your administratorand may
not be positioned exactly as shownhere.

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Home View
8
•Press the Home button to access various
features
Home Button
•Missed Call Log
•Received Call Log
•Placed Call Log
Recents
•Change ring tones
•Date and Time settings
•Enable/Disablecall forwarding
•Enable/DisableDND
User Preferences

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Caller ID
•Extension and Name
Internal Users
•Your 10-digit number and company name
External Calls
•Enter *67 followedby the phone number
you wish to dial
Blocking Caller ID
•Press the Redial soft key or dial *66 on
the key pad
Redial
9

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Placing a Call on Hold
•To place a call on hold, press the Hold soft
key or Hold button
•To retrieve a held call, press the Resume
soft key
Hold
•While on a call, if a second line is ringing,
press the Answer soft key
•This automaticallyplaces your existing call
on hold
•Toggle between calls by pressing the
Up/Down navigation key to make your
selection,then press the Resume soft key
Auto-Hold
10