Polycom VV Series User manual

Polycom VVX Phones with Microsoft Skype
for Business (Teams Interoperability) Quick
Start Guide
'41?1$A5/7'5<?-<<8E@;))&-:0
.A?5:1??9105-<4;:1?>A::5:3#;8E/;9(?;2@C->1;>8-@1>-:0?53:105:@;#;8E/;9
C5@4@41&7E<12;>A?5:1??&1>B1>&/>11:?C588B->E.1@C11:9;018?
 5?/8-591>'41#;8E/;9))+#4;:1?C5@4 5/>;?;2@&7E<12;>A?5:1??->15:@1:010@;
C;>75:5:@1>;<1>-.585@EC5@4 5/>;?;2@'1-9???A/4?;912A:/@5;:-85@EC588:;@C;>7
-?5:@1:010
1@@5:3&@->@10-885:3
Sign in Using Web Sign-In (Recommended)
*41:E;AH>?@8;35:@;E;A>#;8E/;9))+#4;:1?C5@4 5/>;?;2@&7E<12;>A?5:1??E;AC588.1
35B1:@4>11;<@5;:?@;?53:5:@;@41?E?@19(?5:3*1.&53:K:5?@41>1/;991:010;<@5;:2;>
?53:5:35:@;E;A><4;:1
Page 1#;8E/;9))+#4;:1?C5@4 5/>;?;2@&7E<12;>A?5:1??'1-9?K:@1>;<1>-.585@E$A5/7&@->@A501

 '-<;:Web Sign-In.
 (?5:3-/;9<A@1>C1..>;C?1>3;@;http://aka.ms/sphone
 '45?C588<>;9<@E;A@;1:@1>-/;01'41/;01C588.185?@10;:@41?/>11:;2E;A>#;8E/;9
))+C5@4 5/>;?;2@&7E<12;>A?5:1??#4;:1
 #>1??Next ;:/1E;AB11:@1>10@41/;01
 ,;AC588.1<>;9<@10@;?181/@-:-//;A:@@;8;35:C5@4&181/@@41-//;A:@E;AC;A808571@;
8;35:C5@4":/1E;A/85/7@45?.A@@;:E;A>01?7<4;:1C588.135:?53:5:3E;A5:
Sign into Skype for Business
,;A/-:?53:5:@;@41<4;:1A?5:3E;A>&7E<12;>A?5:1??8;35:/>101:@5-8?
To sign into Skype for Business:
 #>1??@41SignIn ?;2@71E
 ;9<81@1@41>1=A5>10?53:5:H180?C5@4E;A>8;35:/>101:@5-8?
 #>1??@41SignIn ?;2@71E,;A>85:1?4;C?-?>135?@1>10
To sign out of Skype for Business:
 #>1??@41SignOut ?;2@71E
 ,;A/-:1:@1>5:2;>9-@5;:-:0105@H180?A?5:3@4105-8<-071E?;:@41<4;:1/;:?;81
;>A?5:3@41;:?/>11:71E.;->0;:))+-:0<4;:1?
Sign Out of Skype for Business
K2E;A->1?53:105:@;&7E<12;>A?5:1??;:-<A.85/<4;:19-71?A>1E;A?53:;A@;2E;A>
-//;A:@-2@1>E;AH:5?4A?5:3@41<4;:12@1>E;A?53:;A@;2&7E<12;>A?5:1??E;A/-::;@
/-88;>B51CE;A>&7E<12;>A?5:1??/;:@-/@?;C1B1>E;A/-:?@588A?1;@41><4;:121-@A>1?
 #>1??@41Sign Out ?;2@71E;>?181/@Settings > Features > Skype > Sign Out.
Page 2#;8E/;9))+#4;:1?C5@4 5/>;?;2@&7E<12;>A?5:1??'1-9?K:@1>;<1>-.585@E$A5/7&@->@A501

Locking Your Phone
;:?501>8;/75:3E;A><4;:152E;AC-:@@;
G #>1B1:@A:-A@4;>5F10;A@3;5:3/-88?
G #>1B1:@<1;<812>;9B51C5:3;>9;052E5:3<4;:15:2;>9-@5;:?A/4-?E;A>05>1/@;>E/-88
85?@?;>2-B;>5@1?
*41:E;A><4;:15?8;/710E;A/-:
G #8-/1;A@3;5:3/-88?@;-/;:@-/@A:81??E;A>?E?@19-095:5?@>-@;>>1?@>5/@?E;A><4;:1@;
<8-/5:3/-88?@;191>31:/E-:0-A@4;>5F10:A9.1>?;:8E
G :?C1>5:/;95:3/-88?
To Set a Lock Code for your Phone:
*41:E;A?53:5:@;E;A>&7E<12;>A?5:1??-//;A:@;:E;A><4;:1E;A->1<>;9<@10@;?1@-
8;/7/;01@4-@5:/8A01?@;:A9.1>?-??4;C::1D@2@1>E;A?1@-8;/7/;01E;A/-:A?1
@41/;01@;A:8;/7E;A><4;:1
 :@1>-@81-?@-2;A>0535@:A9.1>2;>E;A>8;/7/;01
 ;:H>9E;A>8;/7/;01,;A>8;/7/;015??1@-:0E;A/-:A?1E;A>8;/7/;01@;A:8;/7E;A>
<4;:1
Page 3#;8E/;9))+#4;:1?C5@4 5/>;?;2@&7E<12;>A?5:1??'1-9?K:@1>;<1>-.585@E$A5/7&@->@A501

Lock Your Phone:
2@1>E;A/>1-@1-8;/7/;01E;A/-:8;/7E;A><4;:1-:E@591E;A81-B1E;A>01?7,;A><4;:1
-8?;-A@;9-@5/-88E8;/7?-2@1>E;A><4;:15?50812;>-?1@-9;A:@;2@591C45/45??1@.EE;A>
?E?@19-095:5?@>-@;>
4;;?1;:1;2@412;88;C5:3;<@5;:?@;8;/7E;A><4;:1
G &181/@@41Lock ?;2@71E
G >;9@41;91?/>11:?181/@Lock.
G !-B53-@1@;Settings > Basic > Device Lock, @41:?181/@Lock Now.
Change Your Lock Code:
,;A/-:/4-:31E;A>8;/7/;01-@-:E@5912>;9E;A><4;:1
 !-B53-@1@;Settings > Basic > Device Lock > Change Lock Code.
 :@1>E;A>/A>>1:@8;/7/;01-:1C8;/7/;01-:0/;:H>9E;A>:1C8;/7/;01
 &181/@Submit.
-885:3
Placing Audio Calls
))+<4;:1?/-:9-:-31-9-D59A9;2-/@5B15:/;95:3-:04180-A05;/-88?-@-@591
))+?1>51??1>51??1>51?-:0?1>51?<4;:1?/-:9-:-31-9-D59A9;2
-/@5B15:/;95:3-:04180-A05;/-88?-@-@591;C1B1>E;A/-:4-B1;:8E;:1-/@5B1/-885:
<>;3>1??C5@4:A91>;A?;@41>5:/;95:3/-88?;>/-88?;:4;80;:-88<4;:1?005@5;:-88EE;A>
?E?@19-095:5?@>-@;>/-:?1@A<E;A><4;:1@;4-B1A<@;?5D85:1?C5@4A:5=A11D@1:?5;:
:A9.1>?;>@41?-911D@1:?5;::A9.1>-?;@41>85:1?;:E;A>:1@C;>7
'415-81>1:-.81?E;A@;1:@1>-:A9.1>@;<8-/1-/-88-:005?<8-E?-85?@;2<>1B5;A?8E<8-/10
/-88??E;A1:@1>:A9.1>?@415-81>05?<8-E?-85?@;2?5958->:A9.1>?5:E;A>05>1/@;>E-:0
E;A/-:?181/@-9-@/4@;-A@;9-@5/-88E1:@1>@41:A9.1>
To Initiate a Call:
Page 4#;8E/;9))+#4;:1?C5@4 5/>;?;2@&7E<12;>A?5:1??'1-9?K:@1>;<1>-.585@E$A5/7&@->@A501

 ;;:1;2@412;88;C5:3
G &@->@@E<5:3-<4;:1:A9.1>
G &181/@New Call.
G :@1>@41<4;:1:A9.1>@4-@E;AC;A808571@;/-88
G #5/7A<@414-:0?1@<>1??@414-:0?1@5/;:;>@41?<1-71><4;:15/;:
 :@1>-:A9.1>;>?181/@->1/1:@/;:@-/@
 &181/@Dial ;>@-<@414-:0?1@5/;:
Place an International Call:
 K:@41Dialer, =A5/78E<>1??@41star key * @C5/1
 <8A??53:C588.105?<8-E10
 :@1>@41>19-5:01>;2@41:A9.1>-:0<>1??Dial ;>@-<@414-:0?1@5/;:
Redial a Number:
,;A><4;:1-A@;9-@5/-88E711<?->1/;>0;2-88@41/-88?<8-/10;:E;A><4;:1,;A/-:>1/-88
@418-?@/;:@-/@E;A/-88A?5:3@41%105-85/;:;>?;2@71E
;;:1;2@412;88;C5:3
G &181/@Redial ;:@41;91?/>11:
G #>1??@41Redial ?;2@71E
Answering Audio Calls
To Answer an Incoming Call:
;;:1;2@412;88;C5:3
G #5/7A<@414-:0?1@
G #>1??@41?<1-71><4;:15/;:;>?181/@Answer.
G #>1??@4141-0?1@5/;:
2@1>E;A-:?C1>@415:/;95:3/-88@41/-88.1/;91?-/@5B1
To Answer a Call When in a Call:
Page 5#;8E/;9))+#4;:1?C5@4 5/>;?;2@&7E<12;>A?5:1??'1-9?K:@1>;<1>-.585@E$A5/7&@->@A501

*41:E;A->15:-:-/@5B1/-88-:0-:5:/;95:3/-88->>5B1?;:@41?-91;>-05J1>1:@85:1-/-88
C-5@5:3@;:1.11<?-:0@41K:/;95:3-88?/>11:5?05?<8-E10
G &181/@Answer.
G '41-/@5B1/-88C588.1<8-/10;:4;80-:0@415:/;95:3/-88.1/;91?-/@5B1
End an Active Audio Call
,;A/-:1:0-:-/@5B1/-88;:E;A><4;:1-@-:E@591
;;:1;2@412;88;C5:3
G #8-/1@414-:0?1@;:@41/>-081
G #>1??End Call.
G K:@41-88??/>11:45348534@@41/-88-:0<>1??End Call.
 ,;A/-::;@1:0/-88?@4-@->1;:4;80,;A9A?@>1?A914180/-88?.12;>11:05:3@419
>;9@41-88??/>11:?181/@@414180/-88-:0<>1??Resume > End Call.
Join a Teams Meeting (Audio Only)
To View Your Daily Teams Meetings:
 !-B53-@1@;Home Button > Calendar.
 ,;A>0-58E/-81:0->;2911@5:3?C588.105?<8-E10
Page 6#;8E/;9))+#4;:1?C5@4 5/>;?;2@&7E<12;>A?5:1??'1-9?K:@1>;<1>-.585@E$A5/7&@->@A501

>;9E;A>#;8E/;9))+&<4;:1E;A->1-.81@;6;5:'1-9? 11@5:3?A05;":8E
To Join a Teams Meeting:
 '-<;:@41Home .A@@;:
 '-<Calendar. '45?C588?4;CE;A-85?@;2E;A>-B-58-.81911@5:3?&181/@@41911@5:3E;A
C;A808571@;6;5:
 ":/1E;A?181/@E;A>911@5:3@41911@5:35:2;>9-@5;:5:/8A05:3@41&@->@:0'591
;/-@5;:-:0">3-:5F1>->1-B-58-.8185/7Join@;6;5:@41911@5:3
Initiate a Conference Call
K:5@5-@1-&7E<12;>A?5:1??/;:21>1:/1/-88C5@4&7E<12;>A?5:1??/;:@-/@?;>-3>;A<;2
/;:@-/@?;:E;A><4;:1
To initiate a conference call:
 #>1??Meet Now > Invite.
 &181/@-/;:@-/@-:0<>1??Dial
 #>1??Invite @;-00-005@5;:-8/;:@-/@?
G 5-85:@41<4;:1:A9.1>-:0<>1??@414-:0?1@5/;:@;5:B5@1@4195:@;@41911@5:3
To initiate a conference call with a group:
 #>1??Contacts > Groups.
 &181/@-3>;A<-:0<>1??Dial All.
Conference Call Host Commands
Page 7#;8E/;9))+#4;:1?C5@4 5/>;?;2@&7E<12;>A?5:1??'1-9?K:@1>;<1>-.585@E$A5/7&@->@A501

*41:E;A5:5@5-@1-/;:21>1:/1/-88E;A-:0-88/;:21>1:/1<->@5/5<-:@?->185?@10-?4;?@?
;:21>1:/1<->@5/5<-:@?C5@4@41;?@5/;::1D@@;@415>:-91?->14;?@?-:0/-:9-:-31
/;:21>1:/1<->@5/5<-:@?
?-4;?@E;A/-:9-:-31/-88<->@5/5<-:@?5:@412;88;C5:3C-E?
G A@1-88<->@5/5<-:@?;>5:05B50A-8<->@5/5<-:@?
G %19;B1<->@5/5<-:@?2>;9@41/;:21>1:/1/-88
G ;/7;>A:8;/7-/;:21>1:/1
'41?1;<@5;:?0;:;@05?<8-E2;>-@@1:011?
To Remove a Conference Participant:
 >;9@41;:21>1:/1-88?/>11:@-<;:@41:-91;2@41<->@5/5<-:@E;AC;A808571@;
>19;B1
 ,;AC588.135B1:@4>11;<@5;:?-> A@1%19;B1-:08;?1
 '-<;:Remove @;>19;B1@41<->@5/5<-:@2>;9@41/-88
G '41>19;B10<->@5/5<-:@C588>1/15B1-:;@5H/-@5;:5:2;>95:3@419@4-@@414;?@4-?
>19;B10@4192>;9@41/;:21>1:/1
To Mute a Participant:
 A>5:3-:-/@5B1/;:21>1:/1@-<;:@41:-91;2@41<->@5/5<-:@E;AC;A808571@;9A@1
 ,;AC588.135B1:@4>11;<@5;:?-> A@1%19;B1-:08;?1
 '-<;:Far Mute @;9A@1@41<->@5/5<-:@
G '419A@10<->@5/5<-:@C588>1/15B1-:;@5H/-@5;:5:2;>95:3@419@4-@@414;?@4-?9A@10
@419
To Mute all Participants:
 A>5:3-:-/@5B1/;:21>1:/1@-<;:Mute all.
 88<->@5/5<-:@?C588>1/15B1-:;@5H/-@5;:5:2;>95:3@419@4-@@414;?@4-?9A@10@419
To Lock a Conference Call
 A>5:3-:-/@5B1/;:21>1:/1@-<Lock.
G K2E;A0;:;@?11;/7;:E;A>?/>11:@-<;:More. &181/@Lock.
 #>1??Unlock @;1:-.81<1;<81@;6;5:@41/;:21>1:/1
G '41/;:21>1:/15?A:8;/710-:0-:E;:1/-:6;5:@41/;:21>1:/1/-88
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Transferring Calls
To transfer a call:
 A>5:3-/-880;;:1;2@412;88;C5:3
G #>1??Transfer @;A?1@41012-A8@@>-:?21>@E<1
G #>1??-:04;80 Transfer @;A?1@41:;:012-A8@@>-:?21>@E<1
G ;>1D-9<815285:05?@41012-A8@<>1??-:04;80'>-:?21>@;<1>2;>9-;:?A8@-@5B1
@>-:?21>
G #>1??Transfer > More -:0?181/@Blind ;>Consultative.
G 1<1:05:3;:@41012-A8@@>-:?21>@E<115@41>@4185:0;>;:?A8@-@5B1;<@5;:
05?<8-E?;>1D-9<8152@41012-A8@@>-:?21>@E<15?85:0@41:E;A/-:?181/@
;:?A8@-@5B1
 5-8-:A9.1>;>/4;;?1-/;:@-/@2>;9@41/-8885?@;>05>1/@;>E
G K2@41@>-:?21>@E<15??1@@;85:0@41/-885?@>-:?21>>10599105-@18E
 K2@41@>-:?21>@E<15??1@@;;:?A8@-@5B1<>1??Transfer -2@1>?<1-75:3C5@4E;A>/;:@-/@
Cancel a transfer:
K2-/;:@-/@0;1?:;@-:?C1>@41@>-:?21>;>E;AC-:@@;>19-5:?<1-75:3C5@4@41/;:@-/@;:
E;A>85:1E;A/-:/-:/18@41@>-:?21>.12;>15@5?/;9<81@1
G &181/@Cancel.
G '41/-885?:;@@>-:?21>>10-:0.1/;91?-/@5B1
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Holding and Resuming Calls
*41:E;A->15:-/-88E;A/-:<8-/1-/-88;:4;80-:0>1?A91@41/-88,;A/-:<8-/1-:E
-/@5B1/-88;:4;80
To place a call on hold:
 A>5:3-:-/@5B1/-88?181/@Hold.
G K2E;A>15:@41-88??/>11:45348534@@41/-88H>?@
G 4;805/;:4-:0?1@C5@4-<-A?15/;:5?05?<8-E10;:@4185:1;2@414180/-88-:0->10
8534@I-?41?;:@4185:171E2;>-88<4;:1?1D/1<@))+<4;:1?
To Resume a call:
 ,;A/-:B51C-:0>1?A91-884180/-88?5:@41/@5B1-885:1?-:0-88??/>11:?
G &181/@Resume.
G >;9@41-88??/>11:?181/@@41/-88@;45348534@5@-:0?181/@Resume.
Call Forwarding
';?1@/-882;>C->05:3E;AC588:110@;?1@5@9-:A-88EA?5:3E;A> 5/>;?;2@'1-9?/851:@
To Set Call Forwarding:
 "<1:E;A> 5/>;?;2@'1-9?/851:@-:0/85/7;:E;A>Avatar.
 !-B53-@1@;Settings > Calls.
 &181/@Forward my calls.
 :@1>@412A88K;2@4101B5/1@4-@E;AC;A808571@;2;>C->0E;A>/-88?@;
 ,;A>/-88?C588:;C.12;>C->010
;:@-/@?5>1/@;>E);5/19-58
Add Contacts
00E;A>&7E<12;>A?5:1??/;:@-/@?@;-;:@-/@?85?@;:E;A><4;:1
To add contacts to your phone:
 #>1??Contacts > Add.
 :@1>E;A>/;:@-/@?19-58-00>1??-:0<>1??Submit.
View Contact Information
K:@41/;:@-/@/->0E;A/-:B51C-/;:@-/@?:-91<>1?1:/1?@-@A?;>3-:5F-@5;:C;>7:A9.1>
9;.581:A9.1>-:0-B;5/19-58
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To view the contact card:
 #>1??Contacts?181/@-/;:@-/@-:0<>1??Info.
G K2E;A0;:@?11@41@41K:2;.A@@;:/85/7More > Info.
Add Favorites
*41:E;A-00&7E<12;>A?5:1??/;:@-/@?-?2-B;>5@1?5:@41&7E<12;>A?5:1??/851:@@4;?1
2-B;>5@1?05?<8-E;:E;A>;91?/>11:-:05:@41;:@-/@?85?@;:E;A><4;:1
To add contacts as favorites:
 !-B53-@1@;Directories > Contact Directory.
 >;9E;A>Contact Directory, ?181/@-/;:@-/@
 &181/@Add ;>Add to Favorites.
G :;@5H/-@5;:5?05?<8-E10-?75:352E;AC-:@@;-A@;9-@5/-88E-//1<@@41:1D@-B-58-.81
5:01D:A9.1>;>9-:A-88E1:@1>E;A>;C:
 &181/@Yes @;-A@;9-@5/-88E-//1<@-:5:01D:A9.1>;>?181/@Edit Index @;1:@1>-A:5=A1
5:01D:A9.1>
G ,;A/-:1:@1>-:A9.1>A<@;2;>))+<4;:1?;>2;>-88;@41>))+<4;:1?
Viewing Favorites
,;A/-:B51C2-B;>5@1?5:E;A>-B;>5@1?85?@5:@415>1/@;>E;>@41!1C-88?/>11:-B;>5@1?
05?<8-E/;:?1/A@5B18E-//;>05:3@;@415>5:01D:A9.1>'41/;:@-/@C5@4@418;C1?@:A9.1>5?
05?<8-E10H>?@
Use the Directory
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To search the directory:
 &181/@Directories > Skype for Business Directory.
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To call contacts from the directory:
 &181/@Directories > Skype for Business Directory.
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To save a contact from the directory:
 2@1>E;AH:0E;A>/;:@-/@<>1??Add to Contacts.
Call Lists
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Recent Calls
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To View Recent Calls:
;;:1;2@412;88;C5:3
G !-B53-@1@;Directories > Recent Calls.
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Voicemail
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To Listen to Your Voicemails:
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 '-<Play. ,;A>B;5/19-58C588.135:<8-E5:3See Figure 1.
To Call Back from the Voicemail page:
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To Mark a Voicemail as Read or Unread:
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To Delete Your Voicemails:
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 '-<Delete. ,;A>B;5/19-58C588599105-@18E.10181@10See Figure 4.
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Due to Microsoft Skype for Business being Interoperable with Microsoft Teams, the
following features do not work as intended:
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G #>1?1:/1&@-@A?
G -88#->75:3
 Call Forwarding
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Conference Calling
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Download Printable PDF Version Here:
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