Polycom VVX 500 User manual

Polycom® VVX® 500/501 and Polycom® VVX® 600
Business Media Phones
Quick Reference Guide
VVX® 500/501
VVX® 600

Note: Depending on your confi guration, certain soft keys and features
may not appear on your phone.
Polycom® VVX® 500/501
and Polycom® VVX® 600
Quick Reference Guide
Entering data
Note: The following icons appear only when using certain options.
Bring up the onscreen keyboard
Backspace
To type with the dialpad, press a key repeatedly to cycle through
characters. To type other characters, press
Encoding
or
Mode
.
Lines View
Displays phone lines, favorites and soft keys.
Home View
Access, enable and disable phone functions.
PHONE VIEWS
Bring up the onscreen keyboard
Line keys
If phone is idle, tap a line key to dial out.
Soft keys
Select the function listed.
Available functions change if phone is idle, ringing or in-call.
Home button
Go to Home View. If on Home View, go Lines View or Calls
View (if you have one or more calls).
Menu navigation
Tap the touchscreen to highlight/select items. To scroll, touch and
swipe the screen. Tap
Back
to go to the previous screen.
Back to go to the previous screen.Back
Volume
Change ringer volume (when idle).
Change call volume (during a call).
NAVIGATION
Go to Home View. If on Home View, go Lines View or Calls
If phone is idle, tap a line key to dial out.
Backspace
Changing the ringtone
From Home View, select a line, tap
Settings
>
Basic
>
Ring Type,
and choose the desired ringtone.
To change a specifi c contact’s ringtone, select the contact in the
Contact Directory, tap , choose the ring type and press
Save
.
Contact Directory, tap , choose the ring type and press
Page Indicator
VVX 500
Page Indicator
VVX 600
1 | Quick Reference Guide | Polycom® VVX® 500/501 and Polycom® VVX® 600 Business Media Phones
Touch and hold the page indicator or swipe the screen to display
more or fewer icons.

Note: Depending on your confi guration, certain soft keys and features
may not appear on your phone.
Calls View
Indicates call status if you have more than one call.

Dark green:
Active call

Bright green:
Highlighted active call

Dark blue:
Incoming and held calls

Bright blue:
Highlighted incoming or held call
Tap a call to highlight it and use the soft keys to control the
highlighted call.
Active Call View
Replaces Calls View if your phone only has one call (and it is active.)
Incoming Call Window
Displays name and number of caller.
Active and
highlighted
Incoming
Held
Held
New call
New call using speakerphone
New call using headset
New call (from Home View)
Enter the phone number and tap .
Call forward
Enable/disable (from Home View)
Do not disturb
Enable/disable (from Home View)
Directories
Display contacts/recent calls (from Home View)
Messages
Call voicemail (from Home View)
Call voicemail (from Lines View or Calls View)
Tap
Message Center
and press
Message Center and press Message Center
Connect
.
Settings
Open the settings menu
Soft keys

Mobile:
Transfer call from mobile to phone set (*11)

New Call:
Gives dial tone for fi rst available line

Paging:
View and select Paging Groups

DND:
Toggle the do not disturb feature

GuestIn:
Enable hotelling guest
FUNCTIONS — IDLE
FUNCTIONS — RINGING
Answer
Answer with speakerphone
Answer with headset
Soft keys

Answer:
Answer a new call on speakerphone

Silence:
Ignore call (ringing continues on other devices)

New call:
Ignore call and place new call
New call using speakerphone
New call using speakerphone
New call using speakerphone
New call using speakerphone
Enable/disable (from Home View)
Open the settings menu
Display contacts/recent calls (from Home View)
Call voicemail (from Home View)
Enable/disable (from Home View)
New call (from Home View)
Enter the phone number and tap .
Call voicemail (from Lines View or Calls View)
Answer with speakerphone
Answer with speakerphone
Answer with speakerphone
Answer with speakerphone
2 | Quick Reference Guide | Polycom® VVX® 500/501 and Polycom® VVX® 600 Business Media Phones

Note: Depending on your confi guration, certain soft keys and features
may not appear on your phone.
FUNCTIONS — IN-CALL
Hold
Highlight the call and tap the
Hold
soft key. Tap the
Resume
soft
key to resume the call.
Mute
Mute/unmute your microphone
End call
End an active speakerphone call
End an active headset call
Transfer call
1.
Tap the
Transfer
soft key and call the other party.
Transfer soft key and call the other party.Transfer
2.
Tap
Transfer
again upon answer or ringback tone.
Transfer again upon answer or ringback tone.Transfer
3-way calling
Connect to the fi rst party, tap the
Confrnc
soft key. Dial and connect
to second party, tap
Confrnc
again.
To start a conference with an active call and a held call, tap the Join
soft key.
From Lines View or Calls View:
Hold
: Hold all participants

End Call:
Remove yourself from conference (but keep other
participants connected)

Manage:
Manage each participant

Split:
End conference and hold all participants
Soft keys

Hold
: Place call on hold

End call:
End the active call

Transfer
: Start a call transfer

Confrnc:
Start a three-way call
From Home View, tap
New Call
>
Favorites
to view your list of favorite
contacts. To dial, tap the favorite contact.
View and dial a contact
From Home View, tap
Directories
. To dial, tap the contact and then
the contact’s phone number.
Adding or modifying a contact

Add contact:
Tap
, enter the contact’s information,
press
Save
.

Update info:
Select contact, tap
, update the contact,
press
Save
.

Delete contact:
Select contact, tap
and then
Yes
.
Tap
Directories
>
Recent Calls
(from Home View) or (from Lines
View or Calls View).
Add caller to your Contact Directory
Sort and order calls
Filter certain calls
Select a call record to call that person.
1.
Press
Guest In
, then enter your phone number, phone
extension and voice portal passcode.
2.
Press
Guest Out
to end hotelling.
Guest Out to end hotelling.Guest Out
End an active speakerphone call
End an active speakerphone call
End an active speakerphone call
End an active speakerphone call
Add caller to your Contact Directory
(from Home View) or (from Lines
Sort and order calls
Filter certain calls
FAVORITES
CONTACT DIRECTORY
VIEWING RECENT CALLS
HOTELLING GUEST
3 | Quick Reference Guide | Polycom® VVX® 500/501 and Polycom® VVX® 600 Business Media Phones