Polycom VVX Series User manual

Your Polycom phone, Quick Reference Guide
This guide is a quick reference to the most commonly used features on your Polycomphone. It is intended to be printed
and kept in a handy position next to your phone. For more detailed information, please refer to Cloud Direct knowledge
article, KB0010824, Using your Polycom digital phone.
Making a call
You may make a call by using the handset, or by using the hands-free speakerphone.
Using the Handset
To make a call using the handset, either:
•Pick up the handset and dial a number; or
•Dial a number first, and then pick up the handset.
Using the hands-free Speakerphone
To make a call using the hands-free speakerphone, either:
•With the handset on-hook, press the [NewCall] soft key, then dial the number; or
•Dial the number, and then press the Dial key.
Answering a call
You may answer a call by using the handset, or by using the hands-free speakerphone.
Using the Handset
To answer a call using the handset, simply
•Pick up the handset.
Using the hands-free Speakerphone
To answer a call using the hands-free speakerphone, either:
•Press the speakerphone button or the [Answer] soft key
•Incoming calls may be ignored by pressing the [Ignore] soft key during ringing.
Ending a call
Using the Handset
To end a call using the handset, simply
•Hang up, or from Lines or Calls view, press [EndCall]. If you’re in Calls view, be sure to highlight
the call first.
Using the hands-free Speakerphone
To end a call using the hands-free speakerphone, simply
•Press the speakerphone button or the [EndCall] soft key.
Muting the microphone
During a call there may be times when you would like to mute the microphone so the caller cannot hear you.
To mute the microphone during a call,
•Press the microphone Mute button.
Note:
Mute applies to all modes: handset, headset and handsfree speakerphone.
You can hear all other parties while Mute is enabled.
The Mute key glows red. To un-mute the microphone,
•Press the microphone Mute button again.

Placing a caller on temporary hold
During a call there may be times when you would like to put the caller temporarily on hold sothat you can attend
to another task.
To put the caller on hold during a call,
•From Lines or Calls view, press [Hold]. If you’re in Calls view, be sure to highlight the call first.
To un-hold the call and resume the conversation, do one of the following:
•From Lines view, press [Resume]. If there’s more than one held call on the line, the last call that you
held will be resumed. If you have multiple lines and you press [Resume], the last call that you held—
on either line—will be resumed, or,
•From Calls view, use the up and down arrow keys to highlight the call, and press [Resume].
Creating a three-way conference call
To create a three-way conference call, proceed as follows,
1. Call the first party.
The first party answers the call.
2. Inform the first party that you are going to conference in a second party.
3. From Lines or Calls view, press [More], and then [Confrnc].
The active call is held. The first party is placed on temporary hold while you call the second party.
4. Place a call to the second party.
The second party answers the call.
5. When the second person answers, press [More] and then [Confrnc] to join everyone in a conference.
Note:
When a conference call has been established, pressing the [Split] soft key will split the conference into two
calls placed on hold.
Placing the call on hold on the conference originator’s phone will place the entire conference on hold.
A conference may be created at any time between an active call and a call on hold (on the same or another
line) by pressing the [Join] soft key.
Ending the conference call
From Lines or Calls view, press [End Call].
Note:
Ending the call on the conference originator’s phone will allow the other parties to continue the conference.
Transferring a call
To transfer a call, proceed as follows.
1. From Lines or Calls view, press [Transfer].
The active call is held.
2. From the Dialer, place a call to the person you want to transfer the call to.
3. When you hear the ring-back sound, press [Transfer] to complete the transfer. Or, if you
want to talk with the person before the transfer completes, then connect and talk with the
person, before pressing [Transfer].
Note:
To cancel the transfer before the call connects, press [Cancel].
Performing a blind transfer
To perform a blind transfer, proceed as follows.
1. From Lines or Calls view, press [Transfer].
The active call is held.
2. From the Dialer, press [Blind], then place a call to the person you want to transfer the call to.
Note:
If you don’t see [Blind], press [More], and then [Blind].
The call automatically transfers to the person you specified.
Note:
The transfer may be cancelled during establishment (for example, if the second party does not answer) by
pressing the [Cancel] soft key. The original call is then resumed.