Prince Castle DHB4SS-20 Series User manual

Product Holding Bin
DHB4SS-20 Series
542-516revB-EN Printed in USA 10/10 © 2010
Operation
Manual
Product Identification
Pan and Cover Button Bar
PRINCE CASTLE
LOGO Button
MENU/ENTER
Button
LED Timers (tri-color)
(qty. 8, each side)
BKFT (Breakfast)
LED
REG (Regular
Menu) LED
Temperature Control Panel
Power On/Off Switch
Pan Buttons (qty. 8)
UP and DOWN Arrow Buttons
Transfer Button
Upper Pan Displays
(qty. 4, each side)
Lower Pan Displays
(qty. 4, each side)
LIMITED WARRANTY
This product is warranted to be free from defects in material and/or
workmanship for a period of one (1) year from date of original installation
(with the exception of racks, pans, and covers). Any component which
proves to be faulty in material and/or workmanship will be replaced or
repaired (at the option of Prince Castle, Inc.) without cost to the customer
for parts or labor. This warranty covers on location service (i.e. trip
charges and/or mileage). Travel mileage is limited to 100 miles (200
kilometers -International) round trip (one trip warranty) from an authorized
service agency or its sub-service agency.
This warranty is subject to the following exceptions/conditions:
• Use of any non-genuine Prince Castle parts voids this warranty.
• All labor shall be performed during regular work hours. Overtime
premium will be charged to the buyer.
• Damage caused by carelessness, neglect, and/or abuse (e.g.,
dropping, tampering or altering parts, equipment damaged in
shipment, by fire, flood or an act of God) is not covered under this
warranty.
TABLE OF CONTENTS
Product Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 – 11
CastleNet®Communications Network . . . . . . . . . . . . . . . . . . . . . . . . 11
Factory Presets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Exploded View and Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Wiring Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
355 East Kehoe Blvd. • Carol Stream, IL 60188 USA
Telephone: [phone] • Toll Free: 1-800-PCASTLE
Fax: [phone] • www.princecastle.com

Printed in USA 10/10 © 2010 2 542-516revB-EN
Product Holding Bin
DHB4SS-20 Series
Specifications
Model Voltage Watts Hertz
DHB4SS-20 120 1700 60
DHB4SS-20CE 230 1950 50
Safety Information
Indicates information important to the proper operation of the unit.
Failure to observe may result in damage to the equipment and/or
severe bodily injury or death.
Indicates information important to the operation of the unit. Failure to
observe may result in damage to the equipment.
WARNING
CAUTION
Installation
A. Remove the unit from the carton and inspect for signs of damage. If
there is damage to the unit:
• notify the carrier within 24 hours of delivery
• save carton and packaging materials for inspection purposes
• contact your local dealer, or if purchased directly, the Prince Castle
Sales Department at 800-722-7853 or 1-630-462-8800 to arrange for a
replacement unit.
NOTE: When installing this unit, the ambient temperature at the mounting
site should not exceed 100°F.
B. Place the bin on a counter and seal the base to the counter with food-
approved sealant.
C. Plug the power cord into the bin and connect the plug into the proper
electrical outlet (15 amp, 120 Volt). All connections must be in
accordance with local electrical codes and any other applicable codes.
NOTE: The electrical receptacle should be a dedicated outlet. No other
equipment should be operating on the line (refrigerators, fryers, etc.).
D. If used, plug the Prince Castle Retro external timer (consult factory for
model) data cable into the blue plug jack (external) located on the rear
of the Prince Castle holding bin. If cable from timer is too short, use
Prince Castle Extender Cable Kit, P/N PC-COMEXT.
E. Install the racks, pans and pan covers into the cavities.
F. Turn the power switch to ON. Allow 30 minutes for warm-up.
NOTE: If the unit is to be networked with other Prince Castle units, an
external timer may be connected to any one bin in the chain. Refer to
CASTLENET COMMUNICATIONS NETWORK in this manual.
White Plug Jack
(in from another
unit)
Rear of PHU
Black Plug Jack
(out to another
unit)
Power Cord Inlet
Blue Plug Jack
(Plug external timer
data cable in here)
BIN 1 BIN 2 BIN 3
Prince Castle reserves the right to change specifications and product design without notice. Such revisions do not entitle the buyer to
corresponding changes, improvements, additions or replacements for previously purchased equipment.

542-516revB-EN 3 Printed in USA 10/10 © 2010
Product Holding Bin
DHB4SS-20 Series
Operation
Turn power On/Off switch to ON position.
1
Load pan covers (if used) onto pan racks and
insert racks into the unit.
Power On/Off Switch
Allow 30 minutes for heaters to
reach operating temperature.
The Temperature Display will
show temperature as unit warms
up to the operating temperature.
LED Timing Status
3
LED Timers
RED (steady) = Ready for product
RED (flashing) = Discard product
GREEN (steady) = Oldest product, use first
GREEN (flashing) = Cook more product
YELLOW (steady) = Newer product, use green first
YELLOW (flashing) = Cook more product
Press all PAN buttons (if applicable).
2
The PAN DISPLAYS will show the
assigned product name.
If no product is assigned, the
display will be dim and show “-
- - -”.
Pressing the PAN button will not
activate the timer if “-
- - -” is
displayed. Pressing PAN button
when product name is displayed
will start timing cycle.
BKFT (Breakfast) or REG
(Regular Menu) will be lit
depending on pre-
programmed menu.
When LED is steady RED,load product and press the PAN
button.
4
If no other pan is active for a
product, the LED for the first
pan loaded will turn from RED
to GREEN.
The LED for the 2nd pan (3rd
pan, etc.) loaded will turn from
RED to YELLOW.
An LED timer can be stopped
(cancelled) at any time by
pressing and releasing the
corresponding PAN button.
If only one pan is active for a
product, the LED will turn from
RED to GREEN.

Printed in USA 10/10 © 2010 4 542-516revB-EN
Product Holding Bin
DHB4SS-20 Series
Operation (continued)
When any of the timer LEDs flash, cook more product or remove
and discard product as indicated.
5
GREEN Flashing = Cook more
product
YELLOW Flashing = Cook
more product
RED Flashing = Discard
product
Hot surfaces.
WARNING
Product, along with any remaining time, can be transferred
from one cavity to another as follows:
6
A. Press and release the
TRANSFER button on the
timer bar of the product to be
moved. Displays for all pans
available for transfer will be
brightly lit. All others will be
dimly lit.
C. Press and release the
TRANSFER button on the bar
where the product will be
moved. All available pan
locations on the bar will be
brightly lit.
B. Press and release the
PAN button of the
product to be moved.
D. Press and release the PAN button for the
new location. The new location will finish
timing the product. When the transferred
pan time expires, the location will revert
back to the original menu settings.
NOTE: If product transfer is not completed within a pre-programmed
transfer time, the transfer will be cancelled. See your Manager.
To shut down the unit, turn the power On/Off switch to OFF.
NOTE: To load preset times/menus:
A. Turn power switch to OFF.
B. Press and hold both the UP and DOWN Arrow buttons.
C. Turn power switch ON.
D. When the four right-most displays show PRESET LOADED, release the buttons.
7
Cleaning
Before performing any maintenance, turn the power switch to the
OFF position and unplug the power cord from the electrical
receptacle.
This unit is not watertight. Do not clean with a water jet/jet spray. Do not
immerse the unit in water.
1. Turn the unit off and unplug the power cord from the electrical
receptacle.
2. Remove the pan covers and pan racks. Wipe all parts and unit with a
damp cloth. DO NOT use a green Scotch Bright pad cleaner, ice or
water.
WARNING
CAUTION

542-516revB-EN 5 Printed in USA 10/10 © 2010
Product Holding Bin
DHB4SS-20 Series
Setting the Temperature
The unit has four shelves, each with an upper and lower heater (eight heaters total).
The factory pre-set for the upper heaters is 225°F.
The factory pre-set for the lower heaters is 195°F.
Each upper heater has a programmable range of 150° – 275°F.
Each lower heater has a programmable range of 150° – 225°F.
Use the control below and the following steps to set the setpoint temperatures for each heater.
1
UPPER HEATER LED
This LED will be lit to indicate upper shelf is
selected.
PROG LED
This LED will be lit to indicate unit is in Program
Mode.
LOWER HEATER LED
This LED will be lit to indicate lower shelf is
selected.
ACTUAL TEMP BUTTON and LED
Press to display actual temperature for the
selected heater. LED will be lit when actual
temperature is displayed.
SETPOINT BUTTON and LED
Press to display setpoint temperature of a
selected heater. LED will be lit when setpoint
temperature is displayed.
TEMPERATURE DISPLAY
A, b, C or d Shelf
NOTE: The unit is preset to display temperature
in Fahrenheit. To display in Celsius, press and
hold the DOWN Arrow button immediately after
turning on the power switch. To switch back to
Fahrenheit, press and hold the UP Arrow button
after turning on the power switch.
UP/DOWN ARROW BUTTONS
Used with other buttons to scroll through heater
and temperature selections.
PRINCE CASTLE LOGO BUTTON
Press to enter temperature selections.
NOTE: To reset all times and temperatures to the factory settings, turn the unit off, then press and hold the UP and DOWN Arrow buttons simultaneously
while turning the unit back on. A “P” will appear in the display and all times and temperatures will be reset to original factory settings.
Press the UP or DOWN Arrow button until the desired shelf (A, b,
C or d) LED and upper or lower heater is selected.
2
Press the UP or DOWN Arrow button until the desired setpoint
temperature is displayed.
4
Press and hold the SETPOINT button and the PRINCE CASTLE
LOGO button for 5 seconds. The Program LED will light.
3
Press the PRINCE CASTLE LOGO button to save the new
setpoint value. Repeat Steps 2 – 5 to change the setpoint for any
other heater.
5

Printed in USA 10/10 © 2010 6 542-516revB-EN
Product Holding Bin
DHB4SS-20 Series
Calibrating Heaters
Use the following steps to calibrate the individual heaters.
1
NOTE: Allow sufficient amount of
time for temperatures to stabilize
before starting calibration.
Press the UP or DOWN Arrow
button until the desired heater LED
and shelf is selected.
A. Press and hold the PRINCE CASTLE LOGO and ACTUAL
TEMP buttons for 5 seconds. The colon (:) LED indicator will
light. The temp displayed is the actual heater temperature
sensed by the controller.
B. To clear any offset readings, press the SETPOINT button.
3
AB
Take a temperature reading within the shelf near the center
of the heater surface.
2
Use a stand-alone temperature
meter (not supplied).
Hot surfaces. Use caution
when taking temperature
readings within the shelf.
WARNING
A. Press the UP or DOWN Arrow button until the temperature
displayed matches the reading obtained in Step 2.
B. Press the PRINCE CASTLE LOGO button to save the
temperature value and exit the Calibration Mode.
4
AB
Selecting Breakfast and Regular Menus
There are six menus available:
BKFT LED ON = Menu1 or Menu6
REG LED ON = Regular2, Regular3, Regular4, or Regular5
Press and hold the MENU/ENTER button, then use the UP or
DOWN Arrow button to scroll through the 6 menus.
1
When scrolling, menu numbers
appear in this display.
When the desired menu is displayed, release the MENU/
ENTER button. The food products for the menu will be
displayed in the upper and lower PAN displays.
2
When timers for a different menu are still active,
those BKFT or REG LEDs will flash until they are
all cancelled.

542-516revB-EN 7 Printed in USA 10/10 © 2010
Product Holding Bin
DHB4SS-20 Series
Programming the Menus
Press and hold the PRINCE CASTLE LOGO button (on the
button bar) until all the displays show PROG and the PAN
buttons LEDs all glow RED.
1
A. Press the PAN button next to the display to be changed. The
LED will change from RED to YELLOW and the display will
change from PROG to the assigned product choice.
3
B. Press the UP or DOWN Arrow button to scroll to the desired product
choice.
C. Press the MENU/ENTER button to save the selection. All displays
will show PROG.
Press and hold the MENU/ENTER button. The display next to
the MENU/ENTER button will show the menu choices. Use the
UP or DOWN Arrow button to scroll through the 6 menus.
Release the MENU/ENTER button when the desired menu is
displayed.
2
When the MENU/ENTER button is released, all
displays will again show PROG.
A. Repeat Steps 2 and 3 as required.
B. Press the PRINCE CASTLE LOGO button to exit the
Program Mode and return to the Run Mode.
NOTE: Up to six items (one for each menu) may be programmed
for each PAN button. A pan may be set as “not used” by
assigning “ -
- - -” as its product.
4
Changing the Hold and Cook-More Times
A. The SET PRODUCT TIME menu is used to change the Hold and Cook-More times.
B. Press and hold the PRINCE CASTLE LOGO button, then immediately press and hold the MENU/ENTER button until the
display shows one of the programming menus.
C. Use the UP or DOWN Arrow button to scroll to the PROD TIME ENTR menu. (NOTE: Units with 6 or 8 Pan displays will
show SET PRODUCT TIME ENTR.)
1
PRINCE CASTLE LOGO Button MENU/ENTER Button

Printed in USA 10/10 © 2010 8 542-516revB-EN
Product Holding Bin
DHB4SS-20 Series
Changing the Hold and Cook-More Times (continued)
A. Press and release the MENU/ENTER button to enter the
Set Product Time menu. The display will show, for example,
EGGS TIME ENTR.
B. Use the UP or DOWN Arrow button to scroll through the list
of products. When the desired product is displayed, press
the MENU/ENTER button to select it.
2
Refer to the Product Menu Details on page 13 for a list of products and
their corresponding display names.
NOTE: Holding the UP or DOWN Arrow button for longer than
2 seconds will cause the product list to automatically scroll up or down.
4A. The display will now show current Cook-More time. Use the UP
or DOWN Arrow button to scroll to the desired Cook-More time.
NOTE: Cook-More time cannot be increased to more than the Hold
time minus one minute.
B. When the desired Cook-More time is displayed, press the MENU/
ENTER button to save it.
A. The display now shows the current Hold time.
3
NOTE: Hold time cannot be reduced to less than the Cook-More
time plus one minute.
B. Use the UP or DOWN Arrow button to scroll to the desired Hold time.
When the desired Hold time is displayed, press the MENU/ENTER
button to save the desired Hold time.
A. The display will show PROD TIME ENTR. Repeat Steps 2 –
4
for any other product.
B. Press and release the PRINCE CASTLE LOGO button at any
time to exit the Program Mode and return to the Run Mode.
5
NOTE: If the MENU/ENTER button has not been pressed to save
any changes, the program will revert to the original values.
Setting the Alternating Display Interval
A. The Alternating Display Interval allows the timer bar displays to alternate between the product name and remaining Hold time. The default setting
is 5 seconds.
B. Press and hold the PRINCE CASTLE LOGO button, then immediately press and hold the MENU/ENTER button until the display shows one of the
programming menus.
C. Use the UP or DOWN Arrow button to scroll to the DISP ALT TIME menu. Press MENU/ENTER button.
D. Use the Up and Down Arrow buttons to adjust the interval setting from 0 to 15 seconds. Press MENU/ENTER to save the change.
E. Press and hold the PRINCE CASTLE LOGO button at any time to exit the Program Mode.
PRINCE CASTLE LOGO Button MENU/ENTER Button

542-516revB-EN 9 Printed in USA 10/10 © 2010
Product Holding Bin
DHB4SS-20 Series
Changing Product Names
A. The EDIT PRODUCT NAME menu is used to change a default product name to one of your own choosing.
B. Press and hold the PRINCE CASTLE LOGO button, then immediately press and hold the MENU/ENTER button until the display shows
one of four programming menus.
C. Use the UP or DOWN Arrow button to scroll to the PROD NAME ENTR menu.
NOTE: The default names available for editing are listed on page 13.
1
PRINCE CASTLE LOGO Button MENU/ENTER Button
A Press and release the MENU/ENTER button to enter the Edit
Product Name menu.
The display will read PROD XXXX ENTR.
B. Use the UP or DOWN Arrow button to scroll through the list of
products.
C. When the desired product is displayed, press the MENU/
ENTER button to select it. The first letter (in this case, the E)
will start blinking.
2
When all four digits have been changed, press the MENU/
ENTER button to save the new name.
4
A. To change the blinking E, use the UP or DOWN Arrow button
to scroll to the desired letter/number/symbol.
B. When the desired selection is displayed, press the PAN button
(to the left or right of the selected display) to move to the next
digit.
C. Repeat for all digits.
3
NOTE: Holding the UP or DOWN Arrow button for longer than 2
seconds will cause the selected digit to automatically scroll up or down.
A. The display will show PROD NAME ENTR. Repeat Steps 2
– 4 for any other product.
B. Press and release the PRINCE CASTLE LOGO button at any
time to exit the Program Mode and return to the Run Mode.
NOTE: If the MENU/ENTER button has not been pressed to save
any changes, the program will revert to the original names.
5

Printed in USA 10/10 © 2010 10 542-516revB-EN
Product Holding Bin
DHB4SS-20 Series
Set Maximum Transfer Time
A. The Set Maximum Transfer Time menu is used to set the amount of time allowed to make a product transfer from one pan to another.
B. Press and hold the PRINCE CASTLE LOGO button, then immediately press and hold the MENU/ENTER button until the display shows one of
the programming menus.
C. Use the UP or DOWN Arrow button to scroll to the XFR TIME ENTR menu. (NOTE: Units with 6 or 8 pan displays will show MAX XFR
TIME ENTR.)
1
PRINCE CASTLE LOGO Button MENU/ENTER Button
A. Press and release the MENU/ENTER button to enter the Set
Maximum Transfer Time menu.
B. The display shows XFR :20 ENTR. This shows a value of
20 seconds.
2
A. To change the time, use the UP or DOWN Arrow button to
scroll to the desired time. When the desired selection is
displayed, press the MENU/ENTER button to enter the
selection.
B. Press and release the PRINCE CASTLE LOGO button at any
time to exit the Program Mode and return to the Run Mode.
NOTE: If the MENU/ENTER button has not been pressed to save
any changes, the program will revert to the original time.
3
Set Volume Level
A. The default setting for the volume level is OFF.
B. Press and hold the PRINCE CASTLE LOGO button, then immediately press and hold the MENU/ENTER button until the display shows
one of the programming menus.
C. Use the UP or DOWN Arrow button to scroll to the Set Vol 0 ENTR menu.
1
PRINCE CASTLE LOGO Button MENU/ENTER Button
A. Press and release the MENU/ENTER button to enter the Set
Volume menu.
B. The display shows SET VOL 0 ENTR. This shows that
the volume is currently turned off.
The volume may be set for Vol 0 (off) or for volume levels Vol 1
through Vol 3.
2
A. To change the volume level, use the UP or DOWN Arrow
button to scroll to the desired level. When the desired
selection is displayed, press the MENU/ENTER button.
B. Press and release the PRINCE CASTLE LOGO button at any
time to exit the Program Mode and return to the Run Mode.
NOTE: If the MENU/ENTER button has not been pressed to save
any changes, the program will revert to the original time.
3