Prince Castle DHB2PT-CK Series User manual

Product Holding Bin
DHB2PT-CKSeries
Operation
Manual
Product Configuration
DHB2PT-27 DHB2PT-33
LIMITED WARRANTY
This product is warranted to be free from defects in material and/or
workmanship for a period of 1 year from date of original installation, not to
exceed 18 months from the date of manufacture.
Any component which proves to be faulty in material and/or workmanship
will be replaced or repaired (at the option of Prince Castle, Inc.) without
cost to the customer for parts and labor. This warranty covers on-location
service (i.e. trip charges and/or mileage). Travel mileage is limited to
100 miles (200 Kilometers) round trip (one trip warranty) from an
authorized service agency or its sub-service agency.
This warranty is subject to the following exceptions/conditions:
• Use of any non-genuine Prince Castle parts voids this warranty.
• All labor to be performed during regular work hours. Overtime premium
(the incremental amount) will be charged to the customer.
• Damage caused by carelessness, neglect and/or abuse (e.g.,
dropping, tampering or altering parts, equipment damaged in shipment,
by fire, flood or an act of God) is not covered under this warranty.
• All problems due to operation at voltages other than that specified on
equipment nameplates are not covered by this warranty. Conversion to
correct voltage is the customer’s responsibility.
• This equipment must be serviced by Prince Castle Authorized Service
Agency or a Prince Castle Service Technician during the warranty
period.
TABLE OF CONTENTS
Product Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 – 10
Factory Presets .. . ... . .. . . . . . . . . .... . ... . ... . ... . ... . ... . 11
Troubleshooting .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Service Parts List ............................ . ... . . . . . . . . . . . . . . . .. . . .. 14
Service Kit List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Wiring Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
355 East Kehoe Blvd. • Carol Stream, IL 60188 USA
Telephone: [phone] • Toll Free: 1-800-PCASTLE
Fax: [phone] • www.princecastle.com
Defaul Menu.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . 12

Printed in USA © 20172
Product Holding Bin
DHB2PT- CKSeries
Product Identification
Volts
120V
208-240V
208-240V
Watts Hertz
1700W 50/60
2500W 50/60
2500W 50/60
Safety Information
Indicates information important to the proper operation of the unit.
Failure to observe may result in damage to the equipment and/or
severe bodily injury or death.
Indicates information important to the operation of the unit. Failure
to observe may result in damage to the equipment.
WARNING CAUTION
Installation
A. Remove the unit from the carton and inspect for signs of damage. If there is damage to the unit: - notify the
carrier within 24 hours of delivery
- save carton and packaging materials for inspection purposes
- contact ytour local dealer, or if purchased directly, the Prince Castle Sales Department at
800-722-7583 or 1-630-462-8800 to arrange for a replacement unit.
Note: When installing this unit the ambient temperature at the mounting site should not exceed 100F.
B. Place the bin on a counter and seal the bse to the counter with food-grade approved sealant.
C. Plug the power cord into the bin and connect the plug to the proper electrical outlet. All
connections must be in accordancewith local electrical codes and any other applicable codes.
Note: The electrical receptacle should be a dedicated outlet. No other equipment should be operating on the
line(refrigerators, fryers, etc).
D. Install the racks, pans and pan covers into the cavities.
E. Turn the power switch to ON. Allow 30 minutes for warm-up.
Model
DHB2SS-27CK
DHB2PT-33CK
DHB2PT-33CKNP
Installation
MENU
ENTER
BKFT
REG
TRANSFER
MENU/ENTER Button
BKFT (Breakfast) LED
Upper Pan Displays
(1,for each dlot wide)
REG (Regular Menu) LED
UP and DOWN
Arrow Buttons
Pan Buttons
(2 for each slot wide)
Temperature Control Panel
PRINCE CASTLE
LOGO Button
LED Timers (tri-color)
1 for each pan
button)
Button Bar
Lower Pan Displays
(qty. 4, each side)
Transfer Button
(not used)
Power ON/OFF Switch
PAN Lids ONLY used with grilled/broiled products
(Fried products DO NOT require lids)
542-515 Rev. B-EN

3Printed in USA © 2017
Product Holding Bin
DHB2PT- CK Series
Operation
Turn power On/Off switch to ON position.
1
Load pan covers (if used) onto pan
racks and insert racks into the unit.
Power On/Off Switch
Allow 30 minutes for
heaters to reach operating
temperature. The
Temperature Display will
show temperature as unit
warms up to the operating
temperature.
LED Timing Status
3
LED Timers
RED (steady) = Ready for product
RED (flashing) = Discard product
GREEN (steady) = Oldest product, use first
GREEN (flashing) = Cook more product
YELLOW (steady) = Newer product, use green first
YELLOW (flashing) = Cook more product
When any of the timer LEDs flash, cook more product or remove
and discard product as indicated.
5
GREEN (flashing) = Cook more product
YELLOW (flashing) = Cook more product
RED (flashing) = Discard product
Hot surfaces.
WARNING
Press all PAN buttons.
2
The PAN DISPLAYS will show the
assigned product name.
If no product is assigned, the
display will be dim and show “- - - -”.
Pressing the PAN button will not
activate the timer if “- - - -” is
displayed. Pressing PAN button
when product name is displayed will
start timing cycle.
BKFT (Breakfast) or REG
(Regular Menu) will be lit
depending on pre-
programmed menu.
When LED is steady RED, load product and press the PAN
button.
4
If no other pan is active for
a product, the LED for the
first pan loaded will turn
from RED to GREEN.
The LED for the 2nd pan
(3rd pan, etc.) loaded will
turn from RED to YELLOW.
An LED timer can be stopped
(cancelled) at any time by
pressing and releasing the
corresponding PAN button.
If only one pan is active for a
product, the LED will turn from
RED to GREEN.
MENU
ENTER
TRANSFER
Product, along with any remaining time, can be transferred from
one cavity to another as follows:
6
A. Press and release the
TRANSFER button. Displays
for available bins are brightly lit.
Displays for bins currently
timing, are dimly lit.
C. Press and release the
TRANSFER button again.
B. Press and release the PAN
button of the product to be
moved.
D. Move the product. Press and
release the PAN button for the
new location. The new location
will finish timing the product.
When the transferred pan
timing expires, location will
revert to original menu setting.
NOTE: If product transfer is not completed within a pre-programmed
transfer time, the transfer will be cancelled. See your Manager.
542-515 Rev. B-EN

Printed in USA © 20174
Product Holding Bin
DHB2PT- CK Series
Operation (continued)
MENU
ENTER
BK
REG
TRANSFER
To change a menu selection for a specific pan cavity, use the following steps:
7
A. Press and hold the PRINCE CASTLE LOGO button for 6 seconds. All
Pan displays will show PROG. All LED Timers will be RED.
B. Press and hold the MENU/ENTER button. The display next to the
MENU/ENTER button will display the product choices. While holding
the MENU/ENTER button, press the UP or DOWN Arrow button to
scroll through the product choices. While scrolling, the BKFT LED will
be lit for the breakfast menus and the REG LED will be lit for the
regular menus.
C. Press a PAN button to change the product. the LED timer will change
to yellow and the display will change from PROG to the assigned
product choice and two other displays will change to up and down
arrows and ENTR.
D. Press the UP or DOWN Arrow
button to scroll to the desired
product choice.
E. Press the MENU/ENTER button
to select the product choice.
F. Repeat Steps A – E as required for other Pan displays. Press the PRINCE
CASTLE LOGO button to exit the Program Mode.
NOTE: Up to six products may be programmed for each Pan button (1 for
each menu). In addition, a pan may be set as “not used” by assigning “----” as
its product.
To shut down the unit, turn the power On/Off switch to OFF.
8
Cleaning
Before performing any maintenance, turn the power switch to the
OFF position and unplug the power cord from the electrical
receptacle.
This unit is not watertight. Do not clean with a water jet/jet spray.
Do not immerse the unit in water.
1. Turn the unit off and unplug the power cord from the electrical
receptacle.
2. Remove the pan covers and pan racks. Wipe all parts and unit with
a damp cloth. DO NOT use a green Scotch Bright pad cleaner, ice
or water.
WARNING
CAUTION
542-515 Rev. B-EN

5Printed in USA © 2017
Product Holding Bin
DHB2PT- CK Series
Setting the Temperature
The unit has two shelves, each with an upper and lower heater (four heaters total).
The factory pre-set for the upper heaters is 225°F.
The factory pre-set for the lower heaters is 195°F.
Each upper heater has a programmable range of 150° – 275°F.
Each lower heater has a programmable range of 150° – 225°F.
Use the control below and the following steps to set the setpoint temperature for each heater.
1
UPPER SHELF LED
This LED will be lit to indicate upper shelf is
selected.
PROG LED
This LED will be lit to indicate unit is in Program
Mode.
LOWER SHELF LED
This LED will be lit to indicate lower shelf is
selected.
ACTUAL TEMP BUTTON and LED
Press to display actual temperature for the
selected heater. LED will be lit when actual
temperature is displayed.
SETPOINT BUTTON and LED
Press to display setpoint temperature of a
selected heater. LED will be lit when setpoint
temperature is displayed.
TEMPERATURE DISPLAY
NOTE: The unit is preset to display temperature
in Fahrenheit. To display in Celsius, press and
hold the DOWN Arrow button immediately after
turning on the power switch. To switch back to
Fahrenheit, press and hold the UP Arrow button
after turning on the power switch.
UP/DOWN ARROW BUTTONS
Used with other buttons to scroll through heater
and temperature selections.
PRINCE CASTLE LOGO BUTTON
Press to enter temperature selections.
NOTE: To reset all times and temperatures to the factory settings, turn the unit off, then press and hold the UP and DOWN Arrow buttons simultaneously
while turning the unit back on. A “P” will appear in the display and all times and temperatures will be reset to original factory settings.
U225
Press the UP or DOWN Arrow button until the desired shelf LED
and upper (U) or lower (L) shelf is selected.
2
Press the UP or DOWN Arrow button until the desired setpoint
temperature is displayed.
4
Press and hold the SETPOINT button and the PRINCE
CASTLE LOGO button for 5 seconds. The Program LED
will light.
3
Press the PRINCE CASTLE LOGO button to save the new
setpoint value. Repeat steps 2 – 5 to change the setpoint for any
other heater.
5
542-558 RevA-EN
542-558 RevA-EN
542-558 RevA-EN

Printed in USA © 20176
Product Holding Bin
DHB2PT- CK Series
Calibrating Heaters
U225
Use the following steps to calibrate the individual heaters.
1
NOTE: Allow sufficient amount of
time for temperatures to stabilize
before starting calibration.
Press the UP or DOWN Arrow
button until the desired shelf LED
and upper (U) or lower (L) heater is
selected.
U2:30 U2:30
A. Press and hold the PRINCE CASTLE LOGO and ACTUAL
TEMP buttons for 5 seconds. The colon (:) LED indicator will
light. The temperature displayed is the actual heater
temperature sensed by the controller.
B. To clear any offset readings, press the SETPOINT button.
3
AB
Take a temperature reading within the shelf near the center
of the heater surface.
2
Use a stand-alone temperature
meter (not supplied).
Hot surfaces. Use caution
when taking temperature
readings within the shelf.
WARNING
U2:20 U220
A. Press the UP or DOWN Arrow button until the temperature
displayed matches the reading obtained in Step 2.
B. Press the PRINCE CASTLE LOGO button to save the
temperature value and exit the Calibration Mode.
4
AB
Selecting Breakfast and Regular Menus
There are six menus available:
BKFT LED ON = Menu1 or Menu6
REG LED ON = Regular2, Regular3, Regular4, or Regular5
Press and hold the MENU/ENTER button, then use the UP or
DOWN Arrow button to scroll through the 6 menus.
1
When scrolling, menu numbers
appear in this display.
When the desired menu is displayed, release the MENU/
ENTER button. The food products for the menu will be
displayed in the upper and lower PAN displays.
2
When timers for a different menu are still active, those BKFT or
REG LEDs will flash until they are all cancelled.
542-515 Rev. B-EN

542-515 Rev. B-EN 7Printed in USA© 2017
Product Holding Bin
DHB2PT- CK Series
Programming the Menus
Press and hold the PRINCE CASTLE LOGO button (on the
button bar) until all the displays show PROG and the PAN
buttons LEDs all glow RED.
1
A. Press the PAN button next to the display to be changed. The
LED will change from RED to YELLOW and the display will
change from PROG to the assigned product choice.
3
B. Press the UP or DOWN Arrow button to scroll to the desired product
choice.
C. Press the MENU/ENTER button to save the selection. All displays
will show PROG.
Press and hold the MENU/ENTER button. The display next to
the MENU/ENTER button will show the menu choices. Use the
UP or DOWN Arrow button to scroll through the 6 menus.
Release the MENU/ENTER button when the desired menu is
displayed.
2
When the MENU/ENTER button is released, all
displays will again show PROG.
A. Repeat Steps 2 and 3 as required.
B. Press the PRINCE CASTLE LOGO button to exit the
Program Mode and return to the Run Mode.
NOTE: Up to six items (one for each menu) may be
programmed for each PAN button. A pan may be set as “not
used” by assigning “-- - -” as its product.
4
Changing the Hold and Cook-More Times
A. The SET PRODUCT TIME menu is used to change the Hold and Cook-More times.
B. Press and hold the PRINCE CASTLE LOGO button, then immediately press and hold the MENU/ENTER button until the display shows
one of the programming menus.
C. Use the UP or DOWN Arrow button to scroll to the PROD TIME ENTR menu. (NOTE: Units with 6 or 8 pan displays will show SET
PRODUCT TIME ENTR.)
1
PRINCE CASTLE LOGO Button MENU/ENTER Button

Printed in USA© 20178542-515 Rev. B-EN
Product Holding Bin
DHB2PT- CK Series
Changing the Hold and Cook-More Times (continued)
A. Press and release the MENU/ENTER button to enter the Set
Product Time menu. The display will show, for example, EGGS
TIME ENTR.
B. Use the UP or DOWN Arrow button to scroll through the list of
products. When the desired product is displayed, press the
MENU/ENTER button to select it.
2
Refer to the Product Menu Details on page 12 for a list of products and
their corresponding display names.
NOTE: Holding the UP or DOWN Arrow button for longer than 2
seconds will cause the product list to automatically scroll up or down.
4A. The display will now show current Cook-More time. Use the UP
or DOWN Arrow button to scroll to the desired Cook-More time.
NOTE: Cook-More time cannot be increased to more than the Hold
time minus one minute.
B. When the desired Cook-More time is displayed, press the MENU/
ENTER button to save it.
A. The display now shows the current Hold time.
3
NOTE: Hold time cannot be reduced to less than the Cook-More time
plus one minute.
B. Use the UP or DOWN Arrow button to scroll to the desired Hold time.
When the desired Hold time is displayed, press the MENU/ENTER
button to save the desired Hold time.
A. The display will show PROD TIME ENTR. Repeat Steps 2 – 4
for any other product.
B. Press and release the PRINCE CASTLE LOGO button at any
time to exit the Program Mode and return to the Run Mode.
5
NOTE: If the MENU/ENTER button has not been pressed to save
any changes, the program will revert to the original values.
Setting the Alternating Display Interval
A. The Alternating Display Interval allows the timer bar displays to alternate between the product name and remaining Hold time. The default setting
is 5 seconds.
B. Press and hold the PRINCE CASTLE LOGO button, then immediately press and hold the MENU/ENTER button until the display shows one of
the programming menus.
C. Use the UP or DOWN Arrow button to scroll to the DISP ALT TIME menu. Press MENU/ENTER button.
D. Use the UP and DOWN Arrow buttons to adjust the interval setting from 0 to 15 seconds. Press MENU/ENTER to save the change.
E. Press and hold the PRINCE CASTLE LOGO button at any time to exit the Program Mode.
PRINCE CASTLE LOGO Button MENU/ENTER Button

542-515 Rev. B-EN 9Printed in USA © 2017
Product Holding Bin
DHB2PT- CK Series
Changing Product Names
A. The EDIT PRODUCT NAME menu is used to change a default product name to one of your own choosing.
B. Press and hold the PRINCE CASTLE LOGO button, then immediately press and hold the MENU/ENTER button until the display shows
one of four programming menus.
C. Use the UP or DOWN Arrow button to scroll to the PROD NAME ENTR menu.
NOTE: The default names available for editing are listed on page 12.
1
PRINCE CASTLE LOGO Button MENU/ENTER Button
A Press and release the MENU/ENTER button to enter the
Edit Product Name menu. The display will read PROD
XXXX ENTR.
B. Use the UP or DOWN Arrow button to scroll through the list
of products.
C. When the desired product is displayed, press the MENU/
ENTER button to select it. The first letter (in this case, theE)
will start blinking.
2
When all four digits have been changed, press the MENU/
ENTER button to save the new name.
4
A. To change the blinking E, use the UP or DOWN Arrow button
to scroll to the desired letter/number/symbol.
B. When the desired selection is displayed, press the PAN button
(to the left or right of the selected display) to move to the next
digit.
C. Repeat for all digits.
3
NOTE: Holding the UP or DOWN Arrow button for longer than 2
seconds will cause the selected digit to automatically scroll up or down.
A. The display will show PROD NAME ENTR. Repeat Steps 2
– 4 for any other product.
B. Press and release the PRINCE CASTLE LOGO button at any
time to exit the Program Mode and return to the Run Mode.
NOTE: If the MENU/ENTER button has not been pressed to save
any changes, the program will revert to the original names.
5

Printed in USA © 201710 542-515 Rev. B-EN
Product Holding Bin
DHB2PT- CK Series
Set Maximum Transfer Time
A. The SET MAXIMUM TRANSFER TIME menu is used to set the amount of time allowed to make a product transfer from one pan to another.
B. Press and hold the PRINCE CASTLE LOGO button, then immediately press and hold the MENU/ENTER button until the display shows one of
the programming menus.
C. Use the UP or DOWN Arrow button to scroll to the XFR TIME ENTR menu. (NOTE: Units with 6 or 8 pan displays will show MAX XFR TIME
ENTR.)
1
PRINCE CASTLE LOGO Button MENU/ENTER Button
A. Press and release the MENU/ENTER button to enter the Set
Maximum Transfer Time menu.
B. The display shows XFR :20 ENTR. This shows a value of
20 seconds.
2
A. To change the time, use the UP or DOWN Arrow button to
scroll to the desired time. When the desired selection is
displayed, press the MENU/ENTER button to enter the
selection.
B. Press and release the PRINCE CASTLE LOGO button at any
time to exit the Program Mode and return to the Run Mode.
NOTE: If the MENU/ENTER button has not been pressed to save
any changes, the program will revert to the original time.
3
Set Volume Level
A. The default setting for the volume level is OFF.
B. Press and hold the PRINCE CASTLE LOGO button, then immediately press and hold the MENU/ENTER button until the display shows
one of the programming menus.
C. Use the UP or DOWN Arrow button to scroll to the Set Vol 0 ENTR menu.
1
PRINCE CASTLE LOGO Button MENU/ENTER Button
A. Press and release the MENU/ENTER button to enter the Set
Volume menu.
B. The display shows SET VOL 0 ENTR. This shows that the
volume is currently turned off.
The volume may be set for Vol 0 (off) or for volume levels Vol 1
through Vol 3.
2
A. To change the volume level, use the UP or DOWN Arrow
button to scroll to the desired level. When the desired
selection is displayed, press the MENU/ENTER button.
B. Press and release the PRINCE CASTLE LOGO button at any
time to exit the Program Mode and return to the Run Mode.
NOTE: If the MENU/ENTER button has not been pressed to save
any changes, the program will revert to the original volume level.
3

Printed in USA © 201711542-515 Rev. B-EN
Product Holding Bin
DHB2PT- CK Series
DHB2PT-27CK Factory Presets and Default Menu
Product Menu Details
1. Hold and Cook-More times may be re-programmed. See page 7.
2. Product abbreviations may be reprogrammed. See page 9.
Product Display Name Hold Minutes 1Cook-More Minutes 1
Burger BUR1 30 3
Burger BUR2 30 3
Chicken Patty CHX1 30 3
Chicken Patty CHX2 30 3
Chicken Patty CHX3 30 3
Chicken Wing WING 30 3
Fish Sticks FISH 45 3
Eggs EGGS 30 3
Sausage SAUS 30 3
Bacon BACN 30 3
Ham HAM 30 3
Popper POP 30 3
Mozzarella Stick MOZ 30 3
Onion Rings ORNG 10
3
Mushroom MUSH 30 3
Chicken Nuggets NUGG 30 3
Spicy Chicken SPCY 30
3
French Toast TOST 10
3
Chicken Strips STRS
30
3
Large LRG 20
3
Fish Patty's FPTY 45 3
BBQ Chicken BBQ 20
3
Crispy Chicken CRSP 30
3
Strips STRP 20 3
Special #1 SPC1 30 3
* See Page 6 on how to change from one menu to another.

Printed in USA© 201712542-515 Rev. B-EN
DHB2PT-33CK/CKNP Default Menu Items
Default Temperatures
BREAKFAST/LUNCH/DINNER
Product Holding Bin
DHB2PT- CK Series

542-515 Rev. B-EN 13Printed in USA © 2017
Troubleshoong
Problem Probable Cause Solution
No Power
Power switch is turned off,
Power cord is not plugged in.
Turn power switch to ON position,
Ensure power cord is connected
to proper receptacle
Unit will not heat up Wrong power cord, loose connection on
power switch and/or heater
CALL TECH SUPPORT
1-800-462-8800
Unit heats up but timer
bars do not work
Timer bar wiring disconnected,
timer bar is defective
CALL TECH SUPPORT
1-800-462-8800
Unit under/over heats Check temperature settings
Check temperature scale
CALL TECH SUPPORT
1-800-462-8800
Display flashes OPN and
REL Open relay, circuit or heater inoperable
CALL TECH SUPPORT
1-800-462-8800
Display flashes SHR and
REL
Shorted relay, circuit inoperable,
open heater, unplugged ribbon cable
CALL TECH SUPPORT
1-800-462-8800
Display shows HHH for
extended period and heat-
er surface temperature is
hot
Temperature is above 300 F (149 C),
Abnormal operation
CALL TECH SUPPORT
1-800-462-8800
For all technical support, please contact PRINCE CASTLE LLC 1-800-462-8800
For technical support worldwide, contact your local service representative / installer.
WARNING: To avoid personal injury and possible damage to the unit, troubleshooting and repair of electrical equipment
should be performed by qualified service personnel. This unit should be unplugged when servicing. Except when electrical
tests are required. Use extreme caution during electrical circuit tests as live circuits may be exposed.
Product Holding Bin
DHB2PT- CK Series

542-515 Rev. B-EN
13
Printed in USA © 2017
Product Holding Bin
DHB2PT- CK Series
14

542-515 Rev. B-EN 15 Printed in USA © 2017
Product Holding Bin
DHB2PT- CK Series
Service Kits List

355 East Kehoe Blvd. • Carol Stream, IL 60188 USA
Telephone: [phone] • Fax: [phone]
Toll Free: 1-800-PCASTLE
www.princecastle.com
Printed in USA ©
2017 Prince Castle
LLC.
Product Holding Bin
DHB2PT- CK Series
Wiring Diagram