Promise Apollo Cloud 2 Duo User manual

!
Apollo Cloud 2 Duo!
Storage and Sharing. Reinvented.

Welcome to Apollo"1!
Introduction"1!
Unpacking your Apollo"1!
Requirements for Apollo use"1!
Detailed Specifications"2!
Back of Apollo Cloud 2 Duo"3!
Front of Apollo Cloud 2 Duo"4!
LED Definitions"5!
Hardware Setup"5!
Connecting Apollo"5!
Connecting the Power"5!
Connecting the Network Cable"6!
Example Hardware Setup"6!
Using the Apollo Cloud App"7!
First Time Setup"7!
How to Download and Launch Apollo Cloud App"8!
Claiming Apollo with QR Code"9!
Claiming Apollo with Auto Search"14!
Claiming Apollo with Manual Find"18!
Apollo Cloud App 2.0"23!
Add Content, Create Folders and Manage Files"24!
Adding Photos From iPhone"24!
Files by Category"26!
Using Camera Rolls"27!
Using Smart Albums"28!
Managing Members"29!
Adding New Members"29!
Removing a Member from Apollo Cloud"32!
Setting a Storage Quota for Members"33!
Sharing Files"34!

Sharing Folders with Members"34!
Sharing Public Folders"37!
How to View Shared Files"39!
Delete a Member from Apollo Cloud"40!
Using the Trash Can"41!
Delete Files"41!
How to Open the Trash Folder"42!
How to Restore Files from the Trash Folder"43!
How to Permanently Delete Files"44!
USB Operations with Apollo"45!
USB Drive Requirements for Apollo Backup/Restore"45!
Backing up Apollo Content to USB Storage "46!
Restoring Content from a USB Storage Device "49!
Transferring Content from a USB Storage Device"51!
USB Transfer with Apollo App"51!
USB Transfer with Apollo Utility"53!
Using Apollo Mirror"55!
Using Apollo Mirror with the App"55!
Using Apollo Mirror with Apollo Utility"59!
Apollo Maintenance"62!
How to view device status information "62!
How to Change Device Name"63!
Updating Apollo Firmware"65!
How to Get Notifications"66!
Sign Out of Apollo Cloud App"67!
Using the Apollo Utility"68!
Navigating the Apollo Utility User Interface"69!
Using the Apollo Utility Desktop Icons"70!
Content in the Apollo Folder "71!
Searching Content to View in Apollo Utility"72!
Sorting Content to View in the Apollo Utility "72!
Keyboard Shortcuts for Handling Files "73!

Drag and Drop File Transfers"73!
USB Transfer, Backup and Restore with Apollo Utility"73!
Using Quickview for Picture Files"73!
Using Apollo Music Player"74!
Changing the Device Name in Apollo Utility"75!
Changing the Sync folder in Apollo Utility"76!
Viewing Events in Apollo Utility"77!
Viewing Software Version and Settings "78!
Reset Apollo"79!
Hardware Repair"80!
Hard Drive Replacement"80!
Drive Failure Indicators"83!
Contacting Technical Support"84!
Limited Warranty"86!
Disclaimer of Other Warranties"86!
Your Responsibilities"87!
Returning the Product For Repair"87

Welcome to Apollo
Introduction!
Thank you for purchasing the Promise Apollo Cloud 2 Duo. This user document is intended as
a basic guide to setting up and using your new Apollo. In addition to this material, Promise
provides several How-To videos available online. You can access these videos and other user
support through the Apollo Cloud interface on your iPhone, Mac, PC, or Android device. !
Unpacking your Apollo!
Carefully unpack the box and make sure the Apollo package contains the following items:!
•Apollo Cloud 2 Duo!
•Ethernet Cable!
•AC Power Adapter!
!
Requirements for Apollo use!
In addition to the items shipped with the device, you need these items before you can setup
and use the Apollo: !
1. An Internet connection. This can be a broadband router or office network with an Internet
connection. The recommended minimum Internet connection speed (upload AND
download) for Apollo is 4Mbits/sec. !
2. Any one or more of the following devices:!
•Smart phone: iPhone (iOS 9.0 or later), Android (Android 5.0 or later) !
•Tablet: iPad (iOS 9.0 or later), Android (Android 5.0 or later) !
•Computer: Mac OS X (10.10 or later), Windows (Vista, 7, 8,10) !
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Important !
For the best user experience, the minimum Internet connection
speed (upload AND download speeds) recommended is 4
Mbits/sec.

Detailed Specifications!
Specification
Description
Storage Disks
Two 3.5” Hard Disk Drives, 4 TB each
Storage Capacity
RAID1: 4 TB / RAID0: 8 TB
AC power adapter
Input: 100~240V 50-60Hz , 0.9A (AC) Maximum !
Output: 12V, 3A (DC) Maximum
System Fan
4000 RPM; 12V, 60 x 60 x 10 mm;
RAID function
RAID 0, 1
OS Support
iOS 9.0, Mac OS 10.10 or later !
Android 5.0 or later !
Windows 7, 8, Vista, 10
USB Port
One USB 3.0
LAN
One Gigabit (1G) Ethernet port
Temperature
Operating: 5° ~ 35° C (41° ~ 95° F)
Humidity
Operating: 10% ~ 95% non-condensing
Storage: 5% - 95% non-condensing
Dimensions
123 x 213 x 137 mm (4.8 x 8.4 x 5.4 in)
Weight
2.3 kg (5 lbs)
Certification
FCC, Canada ICES-003, CE, BSMI, VCCI, RCM,
KC, IECEE CB, cTUVus
Warranty
2 year limited warranty
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Back of Apollo Cloud 2 Duo&
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Link LED
Yellow light indicates a
connection. If there is no
connection, this is dark.
Check both ends of the
cable to make sure they
are securely attached to
the ports.
Link Speed LED
Green light is 100 Mbps
Amber light is 1000 Mbps
Power input
Use the AC power adapter
shipped with your Apollo
USB 3.0 port
You can use this to back
up data on your Apollo.
Connect to a USB
memory device to transfer
back up data.
Ethernet port
Connect this to your router
or local network (LAN).
Make sure it will be able to
connect to the Internet.

Front of Apollo Cloud 2 Duo&
4
Capacitive touch
LED button.
Did you know
When the Apollo is in sleep mode, the LED changes from
dim to bright slowly in a repeating pattern.

LED Definitions!
Hardware Setup
Connecting Apollo!
Follow the instructions below to connect the network cable and AC power adapter to the
Apollo.!
Connecting the Power!
Attach the AC adapter power cord to the power insert on the back of the device. Plug the other
end of the adapter into a suitable power source.&
Color
Description
Green
Green light indicates the unit is powered on. A flashing green light indicates it is booting
up or trying to connect to the public server. When the Apollo is in sleep mode, the LED
changes from dim to bright slowly in a repeating pattern. To wake up the Apollo when it
is in sleep mode, you can access it remotely using the Apollo Cloud App. If you are near
the device, you can also touch the power button on the front to wake it up. !
Note that if you use the power button to manually shut down Apollo, you will need to
touch the power button to power on.
White
White light indicates the unit has been claimed. The white light will flash when there is
activity from a user, or when it is finishing the registration process with the public server.
Orange
Orange light indicates that the Apollo might not be available for use. This can be
because it is updating system firmware, transferring content to a USB drive, or
rebuilding the RAID. !
DO NOT power offor unplug the power when the LED is orange. A sudden power loss
during the process can damage the device or result in data loss.
Red
Red light indicates a hardware failure. This can be the system fan or a failed hard drive.
White &
Green
Alternating white and green light indicates the unit is ready to be claimed. It is booted up
but has not been claimed or configured.
White &
Orange
Alternating white and orange light indicates the connection
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Caution !
You must use the AC power adapter shipped with the device. Using
a different power adapter can damage the device or might present
an electrical safety hazard. !
!

Connecting the Network Cable!
Use the included Ethernet cable to connect to the network port on the back of the device.
Connect the other end to a networking device that allows the Apollo to connect to the Internet,
such as a broadband router, or office Ethernet LAN that is connected to the Internet. !
The Apollo does not require configuration of network settings or any other settings for
initial system setup. Just make sure it has an available path to the Internet.
Example Hardware Setup!
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Using the Apollo Cloud App
First Time Setup!
Once you have the Apollo connected to your network and powered on for the first time, press
the touch sensitive power button on the front of the Apollo 2. It will contact a server online that
is used for managing the initial setup procedure. This process takes about 90 seconds. During
the discovery, the LED indicator on the front of the Apollo blinks a green color light. You will
know the Apollo is ready when you see the LED indicator on the front display a white AND
green color light, simultaneously.!
When you see the LED on the front display white and green simultaneously, you can then
proceed to “claim” or take ownership of the Apollo device. In order to do this however, you
must install and run the Apollo Cloud App on your iOS or Android device, or Mac or Windows
computer. Instruction for downloading the App are included below. !
Once you have the App installed, use the App to locate and claim your Apollo. !
There are three different methods available for claiming the Apollo: !
•You can use the QR scanner embedded in the Apollo Cloud App and scan the QR
code included in the Apollo package, please see instructions in “Claiming Apollo:
QR Code” on page 9. !
•The automatic search method. Please read “Claiming Apollo Cloud 2 Duo: Auto
Search” on page 14 for instructions. !
•If you are unable to scan the QR code or if the Auto Search does not discover the
Apollo, you can manually enter the Serial Number and Key Code (written on the
bottom of the Apollo), and apply for !
&
7
Apollo power button and LED
Press power button before
starting the claim procedure
Important
Be sure to press the power button on
the front of the Apollo before starting
the claim procedure.

How to Download and Launch Apollo Cloud App!
To claim the Apollo using your iOS or Android device, first download the APP from the Apple
Store, Google Play or go to:!
http://www.promise.com/Apollo/Downloads!
Run the App, you will see the login screen. Touch on link labeled “+ Apollo” (add Apollo) to
begin the claiming procedure.!
Touch to select + Apollo. A new menu appears with a dialog box asking if you want to allow the
App to have access to the camera. The QR Code claim method requires camera access. For
Auto Search or Manual Search claim methods, it makes no difference. Choose OK to allow
access, or Don’t Allow to deny access. &
8
Select Apollo Cloud App icon
Apollo Cloud App Login
The QR code claim
method requires
camera access

Claiming Apollo with QR Code!
It is possible that your Apollo will not be recognized during the automatic discovery process. It
is necessary to provide the unique Serial Number and Key code for the Apollo unit you are
going to claim. An easy way to do this with a mobile device is to use the scanner utility that is
embedded in Apollo Cloud App exclusively for this purpose. If your mobile device has a
working camera, it should be able to use this method employing the QR code reader
embedded in the Apollo Cloud App.!
Please locate the QR code on a card included with your Apollo, then follow these steps to
complete the QR code scanner method for claiming the Apollo:!
1. Touch to select + Apollo. A new menu appears with a dialog box asking if you want to allow
the App to have access to the camera. The QR Code claim method requires camera
access. Choose OK to allow access.!
&
9
Select add Apollo (+ Apollo)
Select OK for permission to
access camera

2. Hold the phone so it can scan the QR code included with your Apollo. A successful scan
will change the menu to list the Serial Number and Key Code for the Apollo. When you see
the Serial Number and Key Code appear, touch the Claim button.!
&
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Scan the QR Code sent with your Apollo
The Serial Number and Key
Code appear, the Apollo is
ready to be claimed

3. In the new menu, choose the RAID level used for the hard disk drives. RAID 1 (mirrored
RAID) is recommended. You also have an option to select RAID 0. Keep in mind that RAID 0
does not offer any redundancy, so if a drive fails, all data will be lost. If you choose the
RAID 0 option, make sure to backup Apollo frequently. See “Backing up Apollo content to
USB storage” on page 47 for information. You can also backup to another Apollo. Touch
the Next button to continue. A new menu appears.!
4. You must indicate that you agree with the User Agreement to proceed. You can select the
View Agreement option to read the user agreement. When you are ready to proceed, select
the I agree to the User License Agreement, and touch the Next button to continue. A new
menu appears. !
&
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Choose RAID level for Apollo
User License Agreement

5. In the new menu, enter the Email address you will use for this account, the owner account.
This Email address is the will be the login name you use to login and manage the device.
Type the same Email address again to confirm it is typed correctly. Then touch the Send
Code button. A new menu appears.!
6. Check your Email inbox for the validation code. Use this to verify your account and bind
your Email address as the Apollo owner. If you do not see the Email, check your spam
folder. It might be mistaken by your Email service to be an advertisement.!
7. Type the validation code in the space provided, and touch Verify. A new menu appears.!
&
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Enter the Apollo owner Email
address and retype it to
confirm it is correct
Enter Validation Code
received via email

8. Now create a password for the owner account login. The password must be at least 6
characters in length, and contain at least one numeral. Make sure to create a password that
is difficult to guess. Type the same password again to confirm it is typed correctly.!
9. That’s it. If you have typed the validation code correctly, you should be logged in and ready
to start using Apollo. The Files menu for Apollo will appear.!
&
13
Enter a password to use for
the Apollo owner account login
Success! Apollo Files menu

Claiming Apollo with Auto Search!
1. Touch to select + Apollo. A new menu appears with a dialog box asking if you want to allow
the App to have access to the camera. For Auto Search, it does not matter which option
you choose.!
2. In the Search For Apollo menu, select the Auto Search option near the bottom.!
3. If there are more than one unclaimed Apollo on your network, you will see a list of Serial
Numbers for the unclaimed Apollo devices that have been discovered. If you do not know
which one is yours, check the Serial Number on the bottom of the Apollo unit. This is used
to identify each device. Choose the Apollo in the list with the same Serial Number, and
touch the Claim button.!
&
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Choose “Auto Search”
Choose your Apollo (listed
by Serial Number)

4. In the new menu, choose the RAID level used for the hard disk drives. RAID 1 (mirrored
RAID) is recommended. You also have an option to select RAID 0. Keep in mind that RAID 0
does not offer any redundancy, so if a drive fails, all data will be lost. If you choose the
RAID 0 option, make sure to backup Apollo frequently. See “Backing up Apollo content to
USB storage” on page 47 for information. You can also backup to another Apollo. Touch
the Next button to continue. A new menu appears.!
5. You must indicate that you agree with the User Agreement to proceed. You can select the
View Agreement option to read the user agreement. When you are ready to proceed, select
the I agree to the User License Agreement, and touch the Next button to continue. A new
menu appears.!
&
15
Choose RAID level for Apollo
User License Agreement

6. In the new menu, enter the Email address you will use for this account, the owner account.
This Email address is the will be the login name you use to login and manage the device.
Type the same Email address again to confirm it is typed correctly. Then touch the Send
Code button. A new menu appears.
7. Check your Email inbox for the validation code. Use this to verify your account and bind your
Email address as the Apollo owner. If you do not see the Email, check your spam folder. It
might be mistaken by your Email service to be an advertisement.
8. Type the validation code in the space provided, and touch Verify. A new menu appears.
!
16
Enter the Apollo owner Email
address and retype it to
confirm it is correct
Enter Validation Code
received via email