Promise SMARTSTOR NS4300N User manual

SMARTSTOR
NS4300N
Product Manual
Version 1.8 SR3

SmartStor NS4300N Product Manual
ii
Copyright
© 2008 Promise Technology, Inc. All Rights Reserved.
Copyright by Promise Technology, Inc. (Promise Technology). No part of this
manual may be reproduced or transmitted in any form without the expressed,
written permission of Promise Technology.
Trademarks
Promise, and the Promise logo are registered in U.S. Patent and Trademark
Office. All other product names mentioned herein may be trademarks or
registered trademarks of their respective companies.
Important data protection information
You should back up all data before installing any drive controller or storage
peripheral. Promise Technology is not responsible for any loss of data resulting
from the use, disuse or misuse of this or any other Promise Technology product.
Notice
Although Promise Technology has attempted to ensure the accuracy of the
content of this manual, it is possible that this document may contain technical
inaccuracies, typographical, or other errors. Promise Technology assumes no
liability for any error in this publication, and for damages, whether direct, indirect,
incidental, consequential or otherwise, that may result from such error, including,
but not limited to loss of data or profits.
Promise Technology provides this publication “as is” without warranty of any
kind, either express or implied, including, but not limited to implied warranties of
merchantability or fitness for a particular purpose.
The published information in the manual is subject to change without notice.
Promise Technology reserves the right to make changes in the product design,
layout, and driver revisions without notification to its users.
This version of the Product Manual supersedes all previous versions.
Recommendations
In this Product Manual, the appearance of products made by other companies,
including, but not limited to software, servers, and disk drives, is for the purpose
of illustration and explanation only. Promise Technology does not recommend,
endorse, prefer, or support any product made by another manufacturer.

iii
Contents
Chapter 1: Introduction to SmartStor . . . . . . . . . . . . . . . . . . . . . . . . .1
About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Protocol Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Key Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Compatible Backup Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Client OS Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Browser Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Chapter 2: Installation and Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Unpacking the SmartStor NS4300N . . . . . . . . . . . . . . . . . . . . . . . . .5
Installing Disk Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Connecting to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Connecting the Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Installing the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Optional. Selecting Your Network . . . . . . . . . . . . . . . . . . . . . . . . . .12
Setting up the SmartStor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Connecting to PASM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Browser Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Finding the SmartStor’s IP Address . . . . . . . . . . . . . . . . . . . . .17
PASM in your Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
PASM in SmartSYNC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Shutting Down the SmartStor . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Chapter 3: Connecting to the SmartStor . . . . . . . . . . . . . . . . . . . . . .21
Setting up a Network Drive on a Windows PC . . . . . . . . . . . . . . . .21
Setting up a Network Drive on a UNIX or Linux PC . . . . . . . . . . . .24
Setting up a Network Drive on a Macintosh PC . . . . . . . . . . . . . . .28
Connecting a USB Printer to SmartStor . . . . . . . . . . . . . . . . . . . . .32
Setting up the Print Server on SmartStor . . . . . . . . . . . . . . . . . . . .32
Setting up Windows Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Setting up Linux Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Setting up Macintosh Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Connecting a USB Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Disconnecting a USB Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

SmartStor NS4300N Product Manual
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Chapter 4: One Touch Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Enabling One Touch Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Creating a Backup Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Performing a One Touch Backup . . . . . . . . . . . . . . . . . . . . . . . . . .48
Viewing Your Backup Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Restoring Your Backup Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Chapter 5: SmartSYNC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Opening the SmartSYNC Window . . . . . . . . . . . . . . . . . . . . . . . . . .53
Choosing a Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Closing the SmartSYNC Window . . . . . . . . . . . . . . . . . . . . . . . . . .54
Quitting SmartSYNC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Displaying the SmartStors on your Network . . . . . . . . . . . . . . . . . .54
Starting PASM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Connecting a Network Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Deleting Device (Network Drive) Records . . . . . . . . . . . . . . . . . . . .57
Performing a Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Viewing Your Backup Folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Performing a Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Scheduling a Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Modifying a Backup Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Deleting a Backup Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Setting the Default Browser for PASM . . . . . . . . . . . . . . . . . . . . . .62
Viewing the Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Clearing the Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Saving the Event Log to a Text File . . . . . . . . . . . . . . . . . . . . .62
Chapter 6: PASM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Connecting to PASM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
PASM in your Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
PASM in SmartSYNC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Choosing a Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Navigating in PASM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Setting up SmartStor with the Setup Wizard . . . . . . . . . . . . . . . . . .67
Managing Users and Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Viewing a List of Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Creating a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Changing the Administrator’s Password . . . . . . . . . . . . . . . . . .70
Changing a User's Password . . . . . . . . . . . . . . . . . . . . . . . . . .70
Deleting a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Viewing a List of Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Contents
v
Chapter 6: PASM, cont.
Managing Users and Groups, cont.
Creating a Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Adding Members to a Group . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Removing Members from a Group . . . . . . . . . . . . . . . . . . . . . .71
Deleting a Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Viewing Quotas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Setting Quotas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Managing File & Print Services . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Setting up Windows Access . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Setting up UNIX/Linux Access . . . . . . . . . . . . . . . . . . . . . . . . .75
Setting up for Macintosh Access . . . . . . . . . . . . . . . . . . . . . . . .76
Setting up for FTP Access . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Setting up your Print Server . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Setting up your DLNA Server . . . . . . . . . . . . . . . . . . . . . . . . . .78
Viewing a List of Folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Modifying Folder Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Adding a Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Deleting a Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Setting up Windows Sharing for a Folder . . . . . . . . . . . . . . . . .81
Setting up UNIX and Linux Sharing for a Folder . . . . . . . . . . . .81
Setting up FTP Sharing for a Folder . . . . . . . . . . . . . . . . . . . . .82
Managing RAID Volumes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Viewing RAID Volume Status . . . . . . . . . . . . . . . . . . . . . . . . . .83
Viewing Disk Drive Information . . . . . . . . . . . . . . . . . . . . . . . . .84
Creating a RAID Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
Designating a Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
Migrating a RAID Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
Deleting a RAID Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Viewing an External USB Drive or Memory Stick . . . . . . . . . . .87
Formatting an External USB Drive or Memory Stick . . . . . . . . .87
Managing Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
Viewing a List of Snapshot Backups . . . . . . . . . . . . . . . . . . . . .88
Setting up a Snapshot Backup . . . . . . . . . . . . . . . . . . . . . . . . .88
Scheduling a Snapshot Backup . . . . . . . . . . . . . . . . . . . . . . . .89
Recovering Snapshot Backups . . . . . . . . . . . . . . . . . . . . . . . . .89
Viewing the NAS Replication Schedule . . . . . . . . . . . . . . . . . .90
Setting up NAS Replication . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
Enabling One Touch Backup . . . . . . . . . . . . . . . . . . . . . . . . . .91

SmartStor NS4300N Product Manual
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Chapter 6: PASM, cont.
Managing the Network Connection . . . . . . . . . . . . . . . . . . . . . . . . .92
Viewing Network Setup Information . . . . . . . . . . . . . . . . . . . . .92
Making Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
Working with Jumbo Frames . . . . . . . . . . . . . . . . . . . . . . . . . .93
Setting up your DDNS Service . . . . . . . . . . . . . . . . . . . . . . . . .94
Making Management Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
Viewing Service Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
Viewing the Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
Setting up SMTP Authentication . . . . . . . . . . . . . . . . . . . . . . . .96
Viewing the Email Alert List . . . . . . . . . . . . . . . . . . . . . . . . . . .97
Adding an Email Alert Recipient . . . . . . . . . . . . . . . . . . . . . . . .97
Deleting an Email Alert Recipient . . . . . . . . . . . . . . . . . . . . . . .97
Upgrading the System Firmware . . . . . . . . . . . . . . . . . . . . . . .97
Installing an Application Plug-in . . . . . . . . . . . . . . . . . . . . . . . .97
Deleting an Application Plug-in . . . . . . . . . . . . . . . . . . . . . . . . .98
Enabling and Disabling the Buzzer . . . . . . . . . . . . . . . . . . . . . .98
Viewing UPS Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
Setting up a UPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
Managing the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
Setting System Date and Time . . . . . . . . . . . . . . . . . . . . . . . .100
Adjusting for Daylight Saving Time . . . . . . . . . . . . . . . . . . . . .100
Running the Network Time Protocol . . . . . . . . . . . . . . . . . . . .101
Viewing the Results of NTP Synchronization . . . . . . . . . . . . .101
Rebooting the SmartStor . . . . . . . . . . . . . . . . . . . . . . . . . . . .102
Shutting Down the SmartStor . . . . . . . . . . . . . . . . . . . . . . . . .103
Restarting the SmartStor . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
Locating the SmartStor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
Viewing System Information . . . . . . . . . . . . . . . . . . . . . . . . . .104
Viewing Enclosure Information . . . . . . . . . . . . . . . . . . . . . . . .104
Chapter 7: Technology Background . . . . . . . . . . . . . . . . . . . . . . . .105
Introduction to RAID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
RAID 0 – Stripe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106
RAID 1 – Mirror . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107
RAID 5 – Block Striping with Distributed Parity . . . . . . . . . . . .108
RAID 10 – Mirror / Stripe . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

Contents
vii
Chapter 7: Technology Background, cont.
Choosing a RAID Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
RAID 0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
RAID 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
RAID 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111
RAID 10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111
Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111
Automatic Rebuilding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112
Partition and Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112
RAID Volume Migration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
RAID 0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
RAID 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
RAID 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
RAID 10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
Chapter 8: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
Responding to an Audible Alarm . . . . . . . . . . . . . . . . . . . . . . . . . .115
Checking the System Status LED . . . . . . . . . . . . . . . . . . . . . . . . .116
Checking Disk Status LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116
Replacing a Failed Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . .117
Checking RAID Volume Status in PASM . . . . . . . . . . . . . . . . . . . .117
SmartStor Responds to a Critical RAID Volume . . . . . . . . . . .118
Responding to an Invalid RAID Volume . . . . . . . . . . . . . . . . .118
Checking File System Status in PASM . . . . . . . . . . . . . . . . . . . . .119
Rebuilding the File System . . . . . . . . . . . . . . . . . . . . . . . . . . .120
Checking the Event Log in PASM . . . . . . . . . . . . . . . . . . . . . . . . .120
Responding to Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121
Checking Enclosure Status in PASM . . . . . . . . . . . . . . . . . . . . . .124
Resolving Connections with SmartSYNC . . . . . . . . . . . . . . . . . . .125
Multiple Network Connections . . . . . . . . . . . . . . . . . . . . . . . .126
Solving Network Connection Problems . . . . . . . . . . . . . . . . . . . . .127
Checking Your Email Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128
Restoring the Default Password . . . . . . . . . . . . . . . . . . . . . . . . . .128
Resolving a Windows Firewall Issue . . . . . . . . . . . . . . . . . . . . . . .129
Chapter 9: Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131
Contacting Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . .134
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137
Returning Product For Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . .139

SmartStor NS4300N Product Manual
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Appendix A: Setup Wizard Advanced Mode . . . . . . . . . . . . . . . . . .141
Appendix B: Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149
Upgrading the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149
Upgrading the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150
Installing Application Plug-ins . . . . . . . . . . . . . . . . . . . . . . . . . . . .151
Connection Problems After Restart . . . . . . . . . . . . . . . . . . . . . . . .152
Appendix C: GNU General Public License . . . . . . . . . . . . . . . . . . .153
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155

1
Chapter 1: Introduction to SmartStor
• About This Manual (page 1)
• Architecture (page 2)
• Protocol Support (page 2)
• Key Benefits (page 2)
• Specifications (page 3)
• Compatible Backup Software (page 4)
• Client OS Support (page 4)
• Browser Support (page 4)
Promise Technology’s SmartStor NS4300N is a network attached storage (NAS)
solution for external storage targeted for small and medium business (SMB)
users and small office/home office (SOHO) users.
With a NAS product, users can save their work and have access to files over the
network without having to carry around a disk drive or memory stick. The
Administrator can manage access privileges for greater security. Multiple backup
and synchronization functions protect your data.
About This Manual
This Product Manual describes how to setup, use, and maintain the SmartStor
NS4300N. It also describes how to use the NAS Setup Wizard, SmartSYNC
utility, and Promise Advanced Storage Manager (PASM) software.
This manual includes a full table of contents, chapter task lists, and numerous
cross-references to help you find the specific information you are looking for.
Also included are four levels of notices:
Note
A Note provides helpful information such as hints or alternative
ways of doing a task.
Important
An Important calls attention to an essential step or point required
to complete a task. Important items include things often missed.

SmartStor NS4300N Product Manual
2
Architecture
The SmartStor NS4300N’s architecture is based on the Freescale MPC8343
microprocessor and the Promise PDC40719 Serial ATA RAID Controller. The
Gigabit Ethernet port is used for the data transfer and management. The USB
ports are used for a printer, expansion drives, and Uninterruptable Power Supply
(UPS).
Protocol Support
SmartStor NS4300N supports:
• Windows 2000, XP Professional, 2003 Server; and Vista Business,
Enterprise, and Ultimate clients through SMB and CIFS protocols
• UNIX and Linux clients through the NFS protocol
• Macintosh clients through the AFP protocol
• FTP clients through the FTP protocol
• DLNA clients through UPnP protocol with an optional plug-in
• Up to 16 concurrent connections
Key Benefits
• Easy-to-use browser-based management interface
• Data sharing over the network
• One-touch backup of designated file folders on client PC
• Snapshot backup for real-time image of the file system
• Remote NAS-to-NAS synchronization and backup
• Network print server with USB printer
• User, Group, and Quota management
• UPS support with automated shutdown
• Heterogeneous environment: Windows, UNIX, Linux, and Macintosh
Caution
A Caution informs you of possible equipment damage or loss of
data and how to avoid them.
Warning
A Warning notifies you of probable equipment damage or loss of
data, or the possibility of physical injury, and how to avoid them.

Chapter 1: Introduction to SmartStor
3
• SmartSYNC Backup Utility
• Setup Wizard Utility
Specifications
• Disk drive support:
• Four 1.5 Gb/s or 3 Gb/s SATA 3.5-inch disk drives
• Conforms to Serial ATA 1.0 specification and Serial ATA II: Extensions
to Serial ATA 1.0 specification (SATA II, phase I specification)
• SATA specification of 3 Gb/s transfers with CRC error-checking
• Hot-swapping of disk drives
• Tagged command queuing
• Native command queuing
• Drive roaming among channels
• S.M.A.R.T. status polled every 15 minutes
• Online capacity expansion
• RAID Level Migration
• Hot spare drives
• RAID Volume rebuilding
• Gigabyte rounding
• Background rebuilding
• RAID level support: RAID 0, 1, 5, and 10
• Large file system support up to 4 TB
• Unicode file name support
• SATA RAID Controller: Promise PDC40719
• Server on a Chip: Freescale MPC8343, 400MHz
• Networking: 10/100/1000 Mb/s Ethernet Port on motherboard
• USB ports: USB 2.0, up to 480 Mb/s, two Type-A connectors
• File protocols: SMB, CIFS, FTP, AFP, NFS
• Flash Memory: 16 MB, 16-bit
• Memory: 128 MB DDR SDRAM
• Power Supply: 200-watt ATX with PFC
• Network Time Protocol (NTP) client
• Error logging
• Phone home capability (email notification) to contact IT staff

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4
• Hardware monitoring of:
Compatible Backup Software
SmartStor NS4300N is compatible with the following backup software products:
• VERITAS® NetBackup/Backup Exec™
• CA BrightStor™ARCserve/Enterprise
• LEGATO® NetWorker™
• Syncsort Backup Express
• Microsoft Backup Software for Windows 95/98/NT/2000/ME/XP
• Dantz Retrospect for Macintosh
Client OS Support
Microsoft Windows:
• Vista Business, Enterprise, and Ultimate; Server 2003, XP Professional,
2000
• Supports Intel IA32, AMD64 and Intel EM64T platforms
UNIX/Linux:
• Red Hat Enterprise Linux 3.0 (AS/WS/ES)
• Red Hat Enterprise Linux 4.0 (AS/WS/ES)
• SuSe Linux Enterprise 10 (Server/Desktop)
Apple Macintosh:
•MacOSX
Browser Support
Use the latest version of the following browsers to manage the SmartStor
NS4300N:
• Internet Explorer
• Netscape Navigator
• Mozilla
•Firefox
• Safari (MacOS X)
•Fan
• Temperature
•Power
• Disk status
• One-Touch button
• Enclosure status

5
Chapter 2: Installation and Setup
• Unpacking the SmartStor NS4300N (page 5)
• Installing Disk Drives (page 7)
• Connecting to the Network (page 7)
• Connecting the Power (page 8)
• Installing the Software (page 8)
• Optional. Selecting Your Network (page 12)
• Setting up the SmartStor (page 13)
• Connecting to PASM (page 17)
• Shutting Down the SmartStor (page 20)
Unpacking the SmartStor NS4300N
The SmartStor NS4300N box contains the following items:
• SmartStor NS4300N Unit
•QuickStartGuide
• Screws for disk drives
(1 package)
• Ethernet cable
• Power cord
• CD with NAS Setup Wizard,
SmartSYNC software, and
Configuration Tool, Product Manual
and Quick Start Guide
Warning
The electronic components within the SmartStor are sensitive to
damage from Electro-Static Discharge (ESD). Observe
appropriate precautions at all times when handling the SmartStor
or its subassemblies.
Important
To configure the SmartStor, you must install the software onto a
PC running Windows Vista Business, Enterprise or Ultimate; 2003
Server, XP Professional, or 2000.

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6
Figure 1. SmartStor NS4300N Front View
Figure 2. SmartStor NS4300N Rear View
Disk Drive
Drive Carrier
Disk Activity
LED
Power Button
Ethernet
Activity LED
One Touch
Backup Button
Disk Status
LED
Note: This SmartStor is shown without the front door.
System Status
LED
Power
Connection
USB
Connections
RJ45 Network
Connection
Disk Drive
Cooling Fan
Power
Supply Fan

Chapter 2: Installation and Setup
7
Installing Disk Drives
You can populate the SmartStor NS4300N with SATA 1.5 Gb/s or 3.0 Gb/s disk
drives. For optimal performance, install disk drives of the same model and
capacity. Your disk drives will become a RAID Volume on the SmartStor.
To install disk drives:
1. Open the door on the front of the SmartStor enclosure.
2. Pull a disk drive carrier from the enclosure. See Figure 1.
3. Carefully lay the disk drive into the drive carrier, so that the screw holes on
the sides of the carrier align with the screw holes in the drive.
4. Insert the screws through the holes in the drive carrier and into the sides of
the disk drive.
• Install only the counter-sink screws supplied with the SmartStor.
• Install four screws per drive.
• Snug each screw. Be careful not to over-tighten.
5. Reinstall the drive carrier into the SmartStor enclosure.
Repeat steps 2 through 5 until all of your disk drives are installed.
6. Close the door on the front of the SmartStor.
Connecting to the Network
To connect the SmartStor to your network:
1. Attach one end of the network cable to the RJ45 network connection.
See Figure 2.
2. Attach the other end of the network cable to your Ethernet hub or switch.
Important
If there are multiple networks at your facility, note the network to
which you connect the SmartStor. You will need this information
during the setup process.

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8
Connecting the Power
To power the SmartStor:
1. Attach the power cord on the back of the SmartStor enclosure and plug the
other end into the power source. See Figure 2.
2. On the front of the SmartStor, press the power button. See Figure 1.
It takes about a minute to boot the SmartStor. When fully booted:
• The System Status LED turns green. See Figure 1.
• The buzzer beeps one time.
Installing the Software
When you install the software onto your Windows PC, three new items are added
to the Windows Start menu:
• SmartWizard – Sets up the SmartStor
• SmartSYNC – Connects your PC to the SmartStor, sets up network drives on
your PC, and performs backups
• Configuration Tool – Ensures that the SmartStor, SmartWizard, and
SmartSYNC are all on the same network
To install the software:
1. Insert the CD into your CDROM.
2. Double-click the NAS Utility Installer icon.
The Choose Setup Language dialog box appears.
3. Choose your language from the dropdown menu, then click the OK button.

Chapter 2: Installation and Setup
9
The first installer screen appears.
4. Click the Next button to begin installation.
The License Agreement screen appears.
5. Click the “I accept the terms...” option, then click the Next button.

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The Customer Information screen appears.
6. Type a user name and organization name into the respective fields or leave
them unchanged to accept the default entries.
Click the Install option for:
• Anyone who uses this computer (all users)
• Only for me (the current user)
Click the Next button.

Chapter 2: Installation and Setup
11
The Ready to Install screen appears.
7. Click the Install button to proceed with installation.
When the installation is finished, the final installation screen appears.
8. Click to Finish button to close the installer.

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Optional. Selecting Your Network
If your PC has only one network connection, skip to “Setting up the SmartStor” on
page 13.
If your PC has multiple network connections, you must ensure that the SmartStor,
NAS Setup Wizard, and SmartSYNC utility are all connected to the same
network. The Configuration Tool performs that function.
To make your network selection:
1. From the Windows Start menu, choose Programs, then Promise NAS Utility,
and then Configuration Tool.
The Change system configuration screen appears.
2. From the Language dropdown menu, choose the language you prefer.
3. From the Scan Network Interface dropdown menu, choose the IP address
for the network where you installed the SmartStor.
The IP addresses in this menu belong to the network interface cards (NICs)
in your PC. You must select the NIC that is connected to the network where
you installed the SmartStor.
4. Optional. Click the ... button to navigate to the browser you want to use as
with the SmartStor.
The default browser appears in the Browser Path field. Change this setting
only if you want use a different browser.
5. Click the OK button.
6. In the System Message, click OK to finish your network selection.