Promise Apollo User manual

Product Manual
Version 2.0
© 2016 PROMISE Technology, Inc. All Rights Reserved.

Contents
Table of Contents
Introduction 1
Unpacking 1
Requirements for Apollo setup and use 1
Back of Apollo 2
Front of Apollo 3
Apollo LED behavior 3
Connecting Apollo 4
Connecng the Power 4
Connecng the network cable 4
Example hardware setup for Apollo 5
Tips For First Time Setup 6
How to download and launch Apollo Cloud App 7
Claiming Apollo: automac method 9
On screen introducon 11
Claiming Apollo: QR code scanner method 13
Claiming Apollo: manual setup 16
Apollo Cloud mobile interface 19
Apollo Cloud rst login 19
How to add content, create folders, manage les 21
Adding photos from iPhone 21
Files by category 23
File management shortcuts 23
How to Copy, Move, and Rename les 24
Using Favorites 25
Using Camera Rolls 26
How to enable Cellular Data transfer for using Camera Rolls on 3G/4G network 27

Contents
Managing Members 28
Adding new members 28
Removing a member from Apollo 32
Sharing les 33
Adding new members 33
Sharing folders and les with members 37
Sharing les with public 40
How to view sharing lists 42
Deleng a member from Apollo 43
Using the Trash can 44
Delete les (send to Trash) 44
How to open Trash folder 45
How to restore les from Trash folder 46
How to permanently delete les 47
USB drive operations with Apollo 48
USB drive requirements for Apollo Backup and Restore 48
Backing up Apollo content to USB storage 49
Restoring content from a USB storage device 53
Uploading content from a USB storage device 55
Apollo Maintenance 57
How to view device status informaon 57
How to change device name 58
Dim, brighten or turn o LED indicator 59
Updang Apollo rmware 60
How to get nocaons 61
How to send service report 62
Sign out of Apollo Cloud App 63

Contents
Using the App on an iPad or Android tablet 64
Apollo Cloud App tablet interface 65
File management on tablet device 67
Using the Apollo Utility 68
Navigang the Apollo Ulity user interface 70
Using the Apollo Ulity desktop icons 71
Content in the Apollo folder 72
Searching content to view in Apollo Ulity 73
Sorng content to view in the Apollo Ulity 73
Keyboard shortcuts for handling les 74
Drag and drop le transfers 74
Changing the device name in Apollo Ulity 75
Using Selecve Sync in Apollo Ulity 76
Viewing events in Apollo Ulity 77
Viewing soware version and Sengs 78
Uploading content from a USB storage device 79
Using the Apollo for Apple Time Machine backup 81
Navigang the Apollo Ulity user interface 83
Using the Apollo Ulity desktop icons 84
Content in the Apollo folder 85
LED Behavior 86
Contacting Technical Support 87
Limited Warranty 89
Disclaimer of other warranes 90
Your Responsibilies 91
Returning the Product For Repair 91

Introduction to Apollo
1
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Important
For helpful online resources including How-To videos, click the link at the
bottom of any of the remaining pages in this guide.
Requirements for Apollo setup and use
In addition to the items shipped with the device, you need these items before you can setup and use the Apollo:
1. An Internet connection. This can be a broadband router or ofce network with an Internet connection.
The recommended minimum Internet connection speed (upload AND download) for Apollo is 4Mbits/sec.
2. Any one or more of the following devices:
• Smart phone: iPhone (iOS 8 or later), Android (Android 4.4 or later)
• Tablet: iPad (iOS 8 or later), Android (Android 4.4 or later)
• Computer: Mac OS X (10.8 or later), Windows (Vista, 7, 8,10)
Carefully unpack the box and make sure the Apollo package contains the following items:
• One Apollo cloud server*
• One Ethernet cable
• One AC power adapter
* Small scale cloud server for home or small ofce use.
Manufacturer: Asian Power Device Inc.
Model: WA-36A12R
Input: 100-240V ~ 50-60 hZ, 0.9A Maximum
Output: 12V, 3A
Unpacking
Introduction
Important
For the best user experience, the minimum Internet connection speed
(upload AND download speeds) recommended is 4 Mbits/sec.

Introduction to Apollo
2
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Back of Apollo
The Reset button on the back of the Apollo restarts the device.
It is not related to the Reset function in the Apollo Cloud App.
Ethernet port
Connect this to your router or local
network (LAN). Make sure it will be
able to connect to the Internet.
USB 3.0 port
You can use this to back up
data on your Apollo. Connect
to a USB memory device to
transfer back up data .
Power insert
Use the AC power adapter
shipped with your Apollo Reset button
Press to restart the Apollo
Link Speed LED
Green light is 100 Mbps
Amber light is 1000 Mbps
Link LED
Yellow light indicates a
connection. If there is no
connection, this is dark.
Check both ends of the
cable to make sure they are
securely attached to the
ports.

Introduction to Apollo
3
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Front of Apollo
Apollo LED behavior
• TheLEDonthefrontwilldisplayasteadygreenlightwhentheApolloisrstpoweredonindicatesitisreceiving
power.Duringthebootupanddiscoveryphase,whentheApolloisconnectingtothepublicserver,theLEDwillash
on and off green light. Discovery and boot up takes about 90 seconds.
• A steady white and green light (simultaneously) indicates the Apollo is booted up and ready to be claimed (i.e. it has
not yet been claimed.
• Awhitelightindicatesthedeviceisconnectedandoperating.Awhitelightashingquicklyonandoff(ashing on for
about 0.3 seconds once per second) means it has just completed reporting to the public server, and the management
softwareisloadedandready.Awhitelightashingonandoffslowly(ashing on for about 1.5 seconds every second
interval), indicates there is activity on the Apollo.
• TheApolloLEDwillashslowlyonandoffwhitecolorduringaUSBbackupandrestoreprocedures.Asteadyred
lightindicatesthedeviceisofineandthereisaproblemwiththedeviceorwiththeonlinemanagementoperation.
Apollo LED
If the LED is too bright, or
you want to turn it off, you
can reduce the brightness
or turn it off.
See page 57

Hardware Setup
4
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Connecting Apollo
Follow the instructions below to connect the network cable and AC power adapter to the Apollo.
Caution
You must use the AC power adapter shipped with the device. Using a different power
adapter can damage the device or might present an electrical safety hazard.
Connecng the Power
Attach the AC adapter power cord to the power insert on the back of the device. Plug the other end of the adapter into a
suitable power source.
Connecng the network cable
Use the included Ethernet cable to connect to the network port on the back of the device. Connect the other end to a
networking device that allows the Apollo to connect to the Internet, such as a broadband router, or ofce Ethernet LAN
that is connected to the Internet.
The Apollo does not require conguration of network settings or any other settings for initial system setup. Just make sure it has an
available path to the Internet.

Hardware Setup
5
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Example hardware setup for Apollo

Using the Apollo Cloud App
6
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Tips For First Time Setup
Once you have the Apollo connected to your network and powered on for the rst time, it will contact a server online that
is used for managing the initial setup procedure. This process takes about 90 seconds. During the discovery, the LED
indicator on the front of the Apollo blinks a green color light. You will know the Apollo is ready when you see the LED
indicator on the front display a white AND green color light, simultaneously.
When you see the LED on the front display white and green simultaneously, you can then proceed to “claim” or take
ownership of the Apollo device. In order to do this however, you must install and run the Apollo Cloud App on your iOS or
Android device, or Mac or Windows computer. Instruction for downloading the App are included below.
Once you have the App installed, use the App to locate and claim your Apollo.
There are three different methods available for claiming the Apollo. The automatic method is the most convenient. Most
users will be able to use this method. Please read “Claiming Apollo: automatic method” on page 9 for instructions.
If your Apollo is not recognized, there are two alternative methods available to claim the Apollo:
• You can use the QR scanner embedded in the Apollo Cloud App and scan the QR code included in the Apollo
package, please see instructions in “Claiming Apollo: QR code scanner method” on page 13.
• If you are unable to scan the QR code, you can manually enter the Serial Number and Key Code (written on the
bottom of the Apollo), and apply for the verication code to be sent via email. Please see instructions in “Claiming
Apollo: manual setup” on page 16.