Promise Apollo User manual

Product Manual
Version 2.0
© 2016 PROMISE Technology, Inc. All Rights Reserved.

Contents
Table of Contents
Introduction 1
Unpacking 1
Requirements for Apollo setup and use 1
Back of Apollo 2
Front of Apollo 3
Apollo LED behavior 3
Connecting Apollo 4
Connecng the Power 4
Connecng the network cable 4
Example hardware setup for Apollo 5
Tips For First Time Setup 6
How to download and launch Apollo Cloud App 7
Claiming Apollo: automac method 9
On screen introducon 11
Claiming Apollo: QR code scanner method 13
Claiming Apollo: manual setup 16
Apollo Cloud mobile interface 19
Apollo Cloud rst login 19
How to add content, create folders, manage les 21
Adding photos from iPhone 21
Files by category 23
File management shortcuts 23
How to Copy, Move, and Rename les 24
Using Favorites 25
Using Camera Rolls 26
How to enable Cellular Data transfer for using Camera Rolls on 3G/4G network 27

Contents
Managing Members 28
Adding new members 28
Removing a member from Apollo 32
Sharing les 33
Adding new members 33
Sharing folders and les with members 37
Sharing les with public 40
How to view sharing lists 42
Deleng a member from Apollo 43
Using the Trash can 44
Delete les (send to Trash) 44
How to open Trash folder 45
How to restore les from Trash folder 46
How to permanently delete les 47
USB drive operations with Apollo 48
USB drive requirements for Apollo Backup and Restore 48
Backing up Apollo content to USB storage 49
Restoring content from a USB storage device 53
Uploading content from a USB storage device 55
Apollo Maintenance 57
How to view device status informaon 57
How to change device name 58
Dim, brighten or turn o LED indicator 59
Updang Apollo rmware 60
How to get nocaons 61
How to send service report 62
Sign out of Apollo Cloud App 63

Contents
Using the App on an iPad or Android tablet 64
Apollo Cloud App tablet interface 65
File management on tablet device 67
Using the Apollo Utility 68
Navigang the Apollo Ulity user interface 70
Using the Apollo Ulity desktop icons 71
Content in the Apollo folder 72
Searching content to view in Apollo Ulity 73
Sorng content to view in the Apollo Ulity 73
Keyboard shortcuts for handling les 74
Drag and drop le transfers 74
Changing the device name in Apollo Ulity 75
Using Selecve Sync in Apollo Ulity 76
Viewing events in Apollo Ulity 77
Viewing soware version and Sengs 78
Uploading content from a USB storage device 79
Using the Apollo for Apple Time Machine backup 81
Navigang the Apollo Ulity user interface 83
Using the Apollo Ulity desktop icons 84
Content in the Apollo folder 85
LED Behavior 86
Contacting Technical Support 87
Limited Warranty 89
Disclaimer of other warranes 90
Your Responsibilies 91
Returning the Product For Repair 91

Introduction to Apollo
1
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Important
For helpful online resources including How-To videos, click the link at the
bottom of any of the remaining pages in this guide.
Requirements for Apollo setup and use
In addition to the items shipped with the device, you need these items before you can setup and use the Apollo:
1. An Internet connection. This can be a broadband router or ofce network with an Internet connection.
The recommended minimum Internet connection speed (upload AND download) for Apollo is 4Mbits/sec.
2. Any one or more of the following devices:
• Smart phone: iPhone (iOS 8 or later), Android (Android 4.4 or later)
• Tablet: iPad (iOS 8 or later), Android (Android 4.4 or later)
• Computer: Mac OS X (10.8 or later), Windows (Vista, 7, 8,10)
Carefully unpack the box and make sure the Apollo package contains the following items:
• One Apollo cloud server*
• One Ethernet cable
• One AC power adapter
* Small scale cloud server for home or small ofce use.
Manufacturer: Asian Power Device Inc.
Model: WA-36A12R
Input: 100-240V ~ 50-60 hZ, 0.9A Maximum
Output: 12V, 3A
Unpacking
Introduction
Important
For the best user experience, the minimum Internet connection speed
(upload AND download speeds) recommended is 4 Mbits/sec.

Introduction to Apollo
2
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Back of Apollo
The Reset button on the back of the Apollo restarts the device.
It is not related to the Reset function in the Apollo Cloud App.
Ethernet port
Connect this to your router or local
network (LAN). Make sure it will be
able to connect to the Internet.
USB 3.0 port
You can use this to back up
data on your Apollo. Connect
to a USB memory device to
transfer back up data .
Power insert
Use the AC power adapter
shipped with your Apollo Reset button
Press to restart the Apollo
Link Speed LED
Green light is 100 Mbps
Amber light is 1000 Mbps
Link LED
Yellow light indicates a
connection. If there is no
connection, this is dark.
Check both ends of the
cable to make sure they are
securely attached to the
ports.

Introduction to Apollo
3
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Front of Apollo
Apollo LED behavior
• TheLEDonthefrontwilldisplayasteadygreenlightwhentheApolloisrstpoweredonindicatesitisreceiving
power.Duringthebootupanddiscoveryphase,whentheApolloisconnectingtothepublicserver,theLEDwillash
on and off green light. Discovery and boot up takes about 90 seconds.
• A steady white and green light (simultaneously) indicates the Apollo is booted up and ready to be claimed (i.e. it has
not yet been claimed.
• Awhitelightindicatesthedeviceisconnectedandoperating.Awhitelightashingquicklyonandoff(ashing on for
about 0.3 seconds once per second) means it has just completed reporting to the public server, and the management
softwareisloadedandready.Awhitelightashingonandoffslowly(ashing on for about 1.5 seconds every second
interval), indicates there is activity on the Apollo.
• TheApolloLEDwillashslowlyonandoffwhitecolorduringaUSBbackupandrestoreprocedures.Asteadyred
lightindicatesthedeviceisofineandthereisaproblemwiththedeviceorwiththeonlinemanagementoperation.
Apollo LED
If the LED is too bright, or
you want to turn it off, you
can reduce the brightness
or turn it off.
See page 57

Hardware Setup
4
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Connecting Apollo
Follow the instructions below to connect the network cable and AC power adapter to the Apollo.
Caution
You must use the AC power adapter shipped with the device. Using a different power
adapter can damage the device or might present an electrical safety hazard.
Connecng the Power
Attach the AC adapter power cord to the power insert on the back of the device. Plug the other end of the adapter into a
suitable power source.
Connecng the network cable
Use the included Ethernet cable to connect to the network port on the back of the device. Connect the other end to a
networking device that allows the Apollo to connect to the Internet, such as a broadband router, or ofce Ethernet LAN
that is connected to the Internet.
The Apollo does not require conguration of network settings or any other settings for initial system setup. Just make sure it has an
available path to the Internet.

Hardware Setup
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Example hardware setup for Apollo

Using the Apollo Cloud App
6
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Tips For First Time Setup
Once you have the Apollo connected to your network and powered on for the rst time, it will contact a server online that
is used for managing the initial setup procedure. This process takes about 90 seconds. During the discovery, the LED
indicator on the front of the Apollo blinks a green color light. You will know the Apollo is ready when you see the LED
indicator on the front display a white AND green color light, simultaneously.
When you see the LED on the front display white and green simultaneously, you can then proceed to “claim” or take
ownership of the Apollo device. In order to do this however, you must install and run the Apollo Cloud App on your iOS or
Android device, or Mac or Windows computer. Instruction for downloading the App are included below.
Once you have the App installed, use the App to locate and claim your Apollo.
There are three different methods available for claiming the Apollo. The automatic method is the most convenient. Most
users will be able to use this method. Please read “Claiming Apollo: automatic method” on page 9 for instructions.
If your Apollo is not recognized, there are two alternative methods available to claim the Apollo:
• You can use the QR scanner embedded in the Apollo Cloud App and scan the QR code included in the Apollo
package, please see instructions in “Claiming Apollo: QR code scanner method” on page 13.
• If you are unable to scan the QR code, you can manually enter the Serial Number and Key Code (written on the
bottom of the Apollo), and apply for the verication code to be sent via email. Please see instructions in “Claiming
Apollo: manual setup” on page 16.

Using the Apollo Cloud App
7
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How to download and launch Apollo Cloud App
To claim the Apollo using your iOS or Android device, rst download the APP from the Apple Store, Google Play or go to
http://www.promise.com/Apollo/Downloads
Run the App, you will see the login screen. Touch on link labeled, Find it to begin the claiming procedure.
Apollo Cloud App LoginApollo Cloud App icon

Using the Apollo Cloud App
8
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Touch to select Find it. A reminder dialog appears asking that you check to make sure the Apollo device is powered on
and has a connection to the Internet. The LED on the front of the Apollo will simultaneously display a white colored light
and a green colored light when it is booted up and ready to be claimed.
Important
If your Apollo is not listed (see next page) or not recognized please skip ahead to use
one of the alternative methods for claiming the Apollo:
• You can use the QR scanner embedded in the Apollo Cloud App and scan the QR
code included in the Apollo package, please see instructions in “Claiming Apollo:
QR code scanner method” on page 13.
• If you are unable to scan the QR code, you can manually enter the Serial Number
and Key Code (written on the bottom of the Apollo), and apply for the verication
code to be sent via email. Please see instructions in “Claiming Apollo: manual
setup” on page 16.
Touch “Find it”
Check Apollo connecons and proceed with discovery

Using the Apollo Cloud App
9
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Claiming Apollo: automac method
1. If there are more than one unclaimed Apollo on your network, you will see a list of Apollo devices that have been
discovered. If you do not know which one is yours, check the Serial Number on the bottom of the Apollo unit. This
is used to identify each device. Choose the Apollo in the list with the same Serial Number, and touch the Next
button.
2. In the new menu, enter your email address and a password you want to use for access to Apollo. This will be the
account information you will use, as the Apollo owner, to login and manage the device. The password must be at
least 6 characters in length, and contain at least one numeral. Make sure to create a password that is difcult to
guess. Notice there is a blank box that states you agree to the Promise Apollo Privacy Policy. If you wish to see
the policy, touch Promise Apollo Privacy, and the text of the policy appears. You can also view this at the Promise
website. Make sure to check mark the blank box indicating you agree to the policy. Then touch the Next button.
Choose device
Enter new account info

Using the Apollo Cloud App
10
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3. Check your email account for the validation code. Use this to verify your account and bind your email address as
the Apollo owner. If you do not see the email, check your spam folder. It might be mistaken by your email service
to be an advertisement.
4. Type the validation code in the space provided, and touch Next.
5. That’s it. If you have typed the validation code correctly, you should be logged in and ready to start using Apollo.
Type validaon code you received via email
Success! Now a brief introducon to Apollo

Using the Apollo Cloud App
11
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On screen introducon
The rst time you claim the Apollo, you are welcomed with a brief on screen introduction intended to get you started.
The rst tip lets you know about the Camera Roll feature. You can turn this on in the tip menu. The Camera Roll will
automatically upload the contents of the Camera Roll photos on your phone. Then any photos you take will be uploaded
automatically when the phone has a connection to the Apollo.
Next you see the le type categories applied to les.
Files are categorized automatically in the case of
Photos, Videos and other types of Files (text, pdf, etc.);
or use Create Folder to add le folders used to organize
content on the Apollo.
Introducon p #1, Camera Rolls
Introducon p #2, le types, add les and folders

Using the Apollo Cloud App
12
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The nale introduction tip displays the Share icon used for sharing les
with other Apollo members or other contacts.
Introducon p #3, Share content

Using the Apollo Cloud App
13
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Claiming Apollo: QR code scanner method
It is possible that your Apollo will not be recognized during the automatic discovery process. It is necessary to provide
the unique Serial Number and Key code for the Apollo unit you are going to claim. An easy way to do this with a mobile
device is to use the scanner utility that is embedded in Apollo Cloud App exclusively for this purpose. If your mobile
device has a working camera, it will be able to use this method.
Please locate the QR code on a card included with your Apollo, then follow these steps to complete the QR code scanner
method for claiming the Apollo:
1. If you do not see your Apollo device listed in the Choose your Apollo menu, touch to select
I don’t see my Apollo serial number in the list - a message appears reminding you to check the device
connections.
2. Touch the QR Code button; the embedded QR scanner will open.
Touch “I don’t see my Apollo ...”
Touch the QR Code buon

Using the Apollo Cloud App
14
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3. Scan the QR code that was shipped with the Apollo. A successful scan of the QR code is conrmed when you see
the Serial Number and Key appear.
4. Touch the Next button.
5. In the new menu, enter your email address and a password you want to use for access to Apollo. This will be the
account information you will use, as the Apollo owner, to login and manage the device. The password must be at
least 6 characters in length, and contain at least one numeral. Make sure to create a password that is difcult to
guess. Notice there is a blank box that states you agree to the Promise Apollo Privacy Policy. If you wish to see
the policy, touch Promise Apollo Privacy, and the text of the policy appears. You can also view this at the Promise
website. Make sure to check mark the blank box indicating you agree to the policy. Then touch the Next button.
Touch Next

Using the Apollo Cloud App
15
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6. Check your email account for the validation code. Use this to verify your account and bind your email address as
the Apollo owner. If you do not see the email, check your spam folder. It might be mistaken by your email service
to be an advertisement.
7. Type the validation code in the space provided, and touch Next.
8. That’s it. If you have typed the validation code correctly, you should be logged in and ready to start using Apollo.
9. The rst time you successfully access the newly claimed Apollo, you are greeted with a series of on screen
introductory tips to help you become familiar with the Apollo interface (see next page). To skip the introduction,
touch Skip at the bottom of the menu. To continue through the introduction, just swipe left to go to the next tip.
Enter new account info
Type validaon code you received via email

Using the Apollo Cloud App
16
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Claiming Apollo: manual setup
It is possible that your Apollo will not be recognized during the automatic discovery process. In this case, you need to
provide the unique Serial Number and Key code for the Apollo unit you are going to claim. You can nd the Serial
Number and Key code on a card that should have been included in the Apollo packaging, or look on the bottom of the
Apollo. There is a sticker attached to the bottom of the device housing with the Serial Number and Key code printed on it
in small font. You might need a magnifying glass to read it.
Keep in mind that the Serial Number and key code are case-sensitive, so they must be entered exactly as they appear on
the key card or on the bottom of the Apollo device.
Follow these instructions if you do not see the Apollo listed when you are asked to choose a device.
1. If you do not see your Apollo device listed in the Choose your Apollo menu, touch to select
I don’t see my Apollo serial number in the list - a message appears reminding you to check the device
connections.
2. Touch Find Manually.
Touch “I don’t see my Apollo ...” Touch “Find Manually”