QNAP TL-D800C User manual

JBOD Enclosure
TL-D800C
User Guide
Document Version: 2
03/02/2020

Contents
1. Preface
About This Guide.......................................................................................................................................... 2
Audience.......................................................................................................................................................2
Document Conventions................................................................................................................................ 2
2. Product Overview
About the TL-D800C.....................................................................................................................................3
Hardware Specifications............................................................................................................................... 3
Package Contents........................................................................................................................................ 4
Components................................................................................................................................................. 5
Front Panel...............................................................................................................................................5
Rear Panel................................................................................................................................................6
Drive Numbering.......................................................................................................................................6
Installation Requirements............................................................................................................................. 7
Setting Up the JBOD Enclosure................................................................................................................... 7
3. Hardware Installation
Drive Installation........................................................................................................................................... 8
Installing 3.5-inch Drives on 3.5-inch Trays..............................................................................................8
Installing 2.5-inch Drives on 3.5-inch Trays............................................................................................ 11
Connecting the JBOD Enclosure to a NAS.................................................................................................14
Connecting the JBOD Enclosure to a Computer........................................................................................ 16
Attaching the USB Cable Clip.....................................................................................................................17
Removing a USB Cable from the USB Cable Clip......................................................................................19
4. Basic Operations
LEDs........................................................................................................................................................... 21
Audio Alert.................................................................................................................................................. 21
Fan Speed Switch.......................................................................................................................................22
5. Troubleshooting
Forcing Storage & Snapshots or QNAP JBOD Manager to Recognize the JBOD Enclosure.................... 23
Hot-swapping Failed Drives........................................................................................................................23
Support and Other Resources.................................................................................................................... 24
6. Glossary
QTS.............................................................................................................................................................25
QNAP JBOD Manager................................................................................................................................25
Storage & Snapshots..................................................................................................................................25
7. Notices
Limited Warranty.........................................................................................................................................26
Disclaimer................................................................................................................................................... 26
GNU Public License....................................................................................................................................26
CE Notice....................................................................................................................................................34
FCC Notice................................................................................................................................................. 34
VCCI Notice................................................................................................................................................ 35
BSMI Notice................................................................................................................................................35
SJ/T 11364-2006.........................................................................................................................................35
TL-D800C User Guide
1

1. Preface
About This Guide
This guide provides information on the QNAP TL-D800C JBOD enclosure and step-by-step instructions on
installing the hardware. It also provides instructions on basic operations and troubleshooting information.
Audience
This document is intended for consumers and storage administrators. This guide assumes that the user has
a basic understanding of storage and backup concepts.
Document Conventions
Symbol Description
Notes provide default configuration settings and other supplementary
information.
Important notes provide information on required configuration settings and other
critical information.
Tips provide recommendations or alternative methods of performing tasks or
configuring settings.
Warnings provide information that, when ignored, may result in potential loss,
injury, or even death.
TL-D800C User Guide
Preface 2

2. Product Overview
This chapter provides basic information about the QNAP TL-D800C JBOD enclosure.
About the TL-D800C
QNAP JBOD enclosures are designed to increase the capacity and utility of your NAS or computer and
provide a wide range of storage applications. Drives installed in the JBOD enclosure can be managed
independently or be configured as software RAID by the host device. The TL-D800C features a USB 3.1
Gen 2 Type-C port to ensure quick and efficient data transfer between the JBOD enclosure and the host
device. The TL-D800C is compatible with devices running on Windows®, Mac®, or Linux® operating
systems.
Hardware Specifications
Warning
• If your QNAP product has hardware defects, return the product to QNAP or a QNAP-
authorized service center for maintenance or replacement. Any attempt to repair or
perform maintenance procedures on the product by you or an unauthorized third-party
invalidates the warranty.
• QNAP is not responsible for any damage or data loss caused by unauthorized
modifications and installation of unsupported third-party applications.
For details, see the QNAP Warranty Terms and Conditions.
Component TL-D800C
Ordering Information
Ordering P/N TL-D800C
Storage
Drive bays 8 x 3.5-inch SATA 6 Gbps
Drive compatibility 3.5-inch bays:
• 3.5-inch SATA hard disk drives
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid-state drives
Drive tray type Key lock
Hot-swapping Supported
External I/O Ports & Expansion Slots
USB ports 1 x USB 3.1 Gen 2 Type-C
Interface
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Product Overview 3

Component TL-D800C
Switches • Power
Important
QNAP recommends waiting at least two seconds after
powering off the JBOD enclosure before powering it on
again.
• Fan speed
• Audio alert
Dimensions
Form factor Tower
Dimensions (H x W x D) 188.20 x 329.30 x 281.40 cm
(7.41 x 12.96 x 11.08 inches)
Net weight 6.18 kg (13.62 lbs)
Others
Power supply unit 250W, 100 - 240V AC, 50/60 Hz
Warning
To reduce the risk of fire or electric shock, ensure that
you only connect the power cord to a properly grounded
electrical outlet.
Sound level 26.2 db(A)
Note
The sound level was tested at a bystander position,
which is within one meter of the NAS. The test NAS
operated at low speed with the maximum number of
drives installed.
Fans System: 2 x 12 cm, 12V DC smart fans
Warning
To avoid potential injury or damage to components, do
not touch the fans while the NAS is connected to a
power source.
Operating temperature 0˚C to 40˚C (32˚F to 104˚F)
Relative humidity • Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
Security slot Kensington security slot
Package Contents
Item Quantity
TL-D800C 1
Power cord 1
USB Type-C to USB Type-A connector cable 1
USB cable clip 1
Drive tray keys 2
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Product Overview 4

Item Quantity
Screws for 3.5-inch drives 32
Screws for 2.5-inch drives 24
Quick Installation Guide (QIG) 1
Components
Front Panel
No. Component No. Component
1 Drive LEDs 3 Link LED
2 Fan error LED 4 Status LED
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Product Overview 5

Rear Panel
No. Component No. Component
1 Power input 6 Fan speed switch
2 System fan 1 7 USB 3.1 Gen 2 Type-C port
3 System fan 2 8 USB cable clip slot
4 Kensington security slot 9 Audio alert switch
5 Power switch - -
Drive Numbering
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Product Overview 6

Installation Requirements
Category Item
Environment • Room temperature: 0˚C to 40˚C (32˚F to 104˚F)
• Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
• Flat, anti-static surface without exposure to direct sunlight, liquids,
or chemicals
Hardware and peripherals • NAS or computer
• Storage drives
Tip
For the list of compatible drive models, go to https://
www.qnap.com/compatibility.
• USB connector cable
Tools • Phillips #1 or #2 screwdriver
• Anti-static wrist strap
Setting Up the JBOD Enclosure
1. Place the JBOD enclosure in an environment that meets the requirements.
For details, see Installation Requirements.
2. Install the drives.
For details, see the following topics:
•Installing 3.5-inch Drives on 3.5-inch Trays
•Installing 2.5-inch Drives on 3.5-inch Trays
3. Connect the power cord.
4. Connect the JBOD enclosure to your NAS or computer.
For details, see the following topics:
•Connecting the JBOD Enclosure to a NAS
•Connecting the JBOD Enclosure to a Computer
5. Power on the JBOD enclosure.
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Product Overview 7

3. Hardware Installation
This section provides information on installing drives and connecting the JBOD enclosure to a NAS or
computer.
Drive Installation
QNAP JBOD enclosures are compatible with 3.5-inch hard drives, 2.5-inch hard drives, and 2.5-inch solid-
state drives.
Installing 3.5-inch Drives on 3.5-inch Trays
Warning
Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power off the JBOD enclosure.
2. Remove a drive tray.
a. Optional: Unlock the tray.
Note
The preinstalled drive trays come unlocked.
Important
Ensure that the drive tray keys are stored in a safe place.
b. Pull the handle to release the tray.
c. Pull the tray out.
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3. Install a drive on the tray.
a. Remove the fastening panels from the sides of the tray.
b. Place the drive on the tray so that the holes on the sides of the drive are aligned with the holes on
the sides of the tray.
c. Attach the fastening panels.
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d. Optional: Attach the screws to further secure the drive.
Important
QNAP recommends attaching the screws to the drive trays when transporting the device.
4. Load the tray into the drive bay.
a. Insert the tray into the bay.
b. Push the handle.
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c. Optional: Lock the tray.
5. Power on the JBOD enclosure.
Note
The JBOD enclosure may take up to 30 seconds to detect the new drive.
Installing 2.5-inch Drives on 3.5-inch Trays
Warning
Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power off the JBOD enclosure.
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2. Remove a drive tray.
a. Optional: Unlock the tray.
Note
The preinstalled drive trays come unlocked.
Important
Ensure that the drive tray keys are stored in a safe place.
b. Pull the handle to release the tray.
c. Pull the tray out.
3. Install a drive on the tray.
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a. Remove the right fastening panel from the tray.
b. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes
on the bottom of the tray.
c. Attach the screws.
4. Load the tray into the drive bay.
a. Insert the tray into the bay.
b. Push the handle.
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c. Optional: Lock the tray.
5. Power on the JBOD enclosure.
Note
The JBOD enclosure may take up to 30 seconds to detect the new drive.
Connecting the JBOD Enclosure to a NAS
Important
• QTS supports a maximum of two JBOD enclosures.
• QNAP JBOD enclosures do not support USB 2.0 connections.
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• Depending on the number of installed drives, the JBOD enclosure may consume more
USB endpoints than the host device can support on a single USB connection.
Therefore, the host device may not recognize all drives installed in the JBOD
enclosure.
You can resolve this issue by installing a USB expansion card in the host device.
Compatible USB expansion cards can be purchased from QNAP or an authorized
reseller.
• The NAS must run QTS hero or QTS 4.4.2 (or later version).
Warning
Do not connect the JBOD enclosure to a host device using a USB hub.
1. Power off the NAS.
2. Power off the JBOD enclosure.
3. Connect the JBOD enclosure to the NAS.
a. Connect a USB cable to the USB 3.1 Gen 2 Type-C port on the JBOD enclosure.
Note
• Refer to the hardware installation section of the NAS user guide for instructions on installing
expansion cards.
• For hosts with USB Type-C ports, you can purchase an optional USB Type-C to USB Type-
C cable. For details, see https://store.qnap.com/.
b. Connect the USB cable to a USB Type-A port on a NAS.
c. Optional: Connect a second JBOD enclosure to the NAS.
4. Power on the JBOD enclosure.
5. Power on the NAS.
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6. Verify that the JBOD enclosure is recognized by the NAS.
a. Log on to QTS as administrator.
b. Go to Main Menu > Storage & Snapshots > Overview > Storage .
c. Verify that the JBOD enclosure is listed.
Note
The NAS may take up to 30 seconds to detect the JBOD enclosure and the installed drives.
Connecting the JBOD Enclosure to a Computer
Important
• QNAP JBOD enclosures cannot be connected to more than one host at a time.
• QNAP JBOD enclosures do not support USB 2.0 connections.
• Depending on the number of installed drives, the JBOD enclosure may consume more
USB endpoints than the host device can support on a single USB connection.
Therefore, the host device may not recognize all drives installed in the JBOD
enclosure.
You can resolve this issue by installing a USB expansion card in the host device.
Compatible USB expansion cards can be purchased from QNAP or an authorized
reseller.
Warning
Do not connect the JBOD enclosure to a host device using a USB hub.
1. Power off the computer.
2. Power off the JBOD enclosure.
3. Connect the JBOD enclosure to a computer.
a. Connect a USB cable to the USB 3.1 Gen 2 Type-C port on the JBOD enclosure.
b. Connect the USB cable to a USB port on the computer.
Note
For hosts with USB Type-C ports, you can purchase an optional USB Type-C to USB Type-C
cable. For details, see https://store.qnap.com/.
c. Optional: Connect additional JBOD enclosures to the computer.
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4. Power on the JBOD enclosure.
5. Power on the computer.
6. Verify that the JBOD enclosure is recognized by the computer.
a. Go to your computer's disk management utility or open QNAP JBOD Manager in Windows or
Ubuntu.
Note
To download QNAP JBOD Manager, go to https://download.qnap.com.
b. Verify that the JBOD enclosure is listed.
Attaching the USB Cable Clip
Important
• The USB cable clip keeps the cable near the enclosure to avoid potential damage to
the cable or any nearby components.
• The clip cannot be removed after attaching it to the JBOD enclosure.
1. Insert the cable clip into the cable clip slot.
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2. Insert the cable into the clip.
3. Close the clip to secure the cable.
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Removing a USB Cable from the USB Cable Clip
1. Open the cable clip.
2. Remove the cable from the clip.
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