QNAP TR-002 User manual

External RAID
Enclosure
TR-002
TR-004
User Guide
Document Version: 1
25/02/2019

Contents
1. Preface
About This Guide.......................................................................................................................................... 3
Audience.......................................................................................................................................................3
Document Conventions................................................................................................................................ 3
2. Product Overview
About QNAP External RAID Enclosures.......................................................................................................4
Hardware Specifications............................................................................................................................... 4
Package Contents........................................................................................................................................ 5
Components................................................................................................................................................. 6
Front Panel...............................................................................................................................................6
Rear Panel................................................................................................................................................7
Drive Numbering.......................................................................................................................................8
Installation Requirements............................................................................................................................. 9
Setting Up the RAID Enclosure.................................................................................................................... 9
3. Hardware Installation
Drive Installation..........................................................................................................................................11
Installing 3.5-inch Drives on 3.5-inch Trays............................................................................................ 11
Installing 2.5-inch Drives on 3.5-inch Trays............................................................................................14
Connecting the RAID Enclosure to a NAS..................................................................................................18
Connecting the RAID Enclosure to a Computer......................................................................................... 19
Attaching the USB Cable Clip.....................................................................................................................20
Removing a USB Cable from the USB Cable Clip......................................................................................22
4. RAID Configuration
Supported RAID Types............................................................................................................................... 24
Storage Modes........................................................................................................................................... 26
Storage Modes and Platform Support.................................................................................................... 26
Mode Switch............................................................................................................................................... 26
Configuring RAID Settings Using the Mode Switch................................................................................27
5. Basic Operations
Eject Button................................................................................................................................................ 29
USB One Touch Copy Button..................................................................................................................... 29
Set Button................................................................................................................................................... 29
LEDs........................................................................................................................................................... 29
Audio Alert.................................................................................................................................................. 30
Standby Mode.............................................................................................................................................30
6. Troubleshooting
Forcing Storage & Snapshots or QNAP External RAID Manager to Recognize the RAID Enclosure........31
Hot-swapping Failed Drives........................................................................................................................31
Support and Other Resources.................................................................................................................... 32
7. Glossary
QTS.............................................................................................................................................................33
QNAP External RAID Manager...................................................................................................................33
Storage & Snapshots..................................................................................................................................33
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8. Notices
Limited Warranty.........................................................................................................................................34
Disclaimer................................................................................................................................................... 34
GNU Public License....................................................................................................................................34
FCC Notice................................................................................................................................................. 42
CE Notice....................................................................................................................................................42
SJ/T 11364-2006.........................................................................................................................................43
VCCI Notice................................................................................................................................................ 43
BSMI Notice................................................................................................................................................44
2

1. Preface
About This Guide
This guide provides information on the QNAP TR-002 and TR-004 external RAID enclosures and step-by-
step instructions on installing the hardware. It also provides instructions on basic operations and
troubleshooting information.
Audience
This document is intended for consumers and storage administrators. This guide assumes that the user has
a basic understanding of storage and backup concepts.
Document Conventions
Symbol Description
Notes provide default configuration settings and other supplementary
information.
Important notes provide information on required configuration settings and other
critical information.
Tips provide recommendations or alternative methods of performing tasks or
configuring settings.
Warnings provide information that, when ignored, may result in potential loss,
injury, or even death.
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Preface 3

2. Product Overview
This chapter provides basic information about the QNAP TR-002 and TR-004 external RAID enclosures.
About QNAP External RAID Enclosures
QNAP external RAID enclosures are designed to increase the capacity and utility of your NAS or computer.
They provide RAID, JBOD, and port multiplier support for added compatibility and security across multiple
platforms. The TR-002 and TR-004 feature a mode switch for easy and accessible RAID configuration, and
their USB Type-C ports ensure quick and efficient data transfer.
Hardware Specifications
Warning
If your QNAP product has hardware defects, return the product to QNAP or a QNAP-
authorized service center for maintenance or replacement. Any attempt to repair or
perform maintenance procedures on the product by you or an unauthorized third-party
invalidates the warranty.
QNAP is not responsible for any damage or data loss caused by unauthorized
modifications and installation of unsupported third-party applications.
For details, see the QNAP Warranty Terms and Conditions.
Component TR-002 TR-004
Ordering Information
Ordering P/N TR-002 TR-004
Storage
Drive bays 2 x 3.5-inch SATA 6 Gbps 4 x 3.5-inch SATA 3 Gbps
Note
The TR-004 is compatible with SATA 6 Gbps drives.
Drive compatibility • 3.5-inch SATA hard disk drives
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid-state drives
Drive tray type Key lock
Hot-swapping Yes
External I/O Ports & Expansion Slots
USB ports 1 x USB 3.1 Gen 2 (10 Gbps) Type-C 1 x USB 3.0 Type-C
Important
This port is only for connecting the RAID enclosure to a
NAS or computer.
Interface
Buttons • Eject
• Set
• USB One Touch Copy
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Component TR-002 TR-004
Switches • Power
Important
QNAP recommends waiting at least two seconds after
powering off the RAID enclosure before powering it on
again.
• Mode
Dimensions
Form factor Tower
Dimensions (H x W x D) 169 x 102 x 219 mm
(6.65 x 4.02 x 8.62 in)
169 x 160.2 x 219 mm
(6.65 x 6.31 x 8.62 in)
Net weight 1.37 kg (3.02 lbs) 1.85 kg (4.08 lbs)
Others
Power supply unit 36W, 100-240V AC, 50/60 Hz 65W, 100-240V AC, 50/60 Hz
Warning
To reduce the risk of fire or electric shock, ensure that you
only connect the power cord to a properly grounded
electrical outlet.
Sound level 17.8 db(A) 18.1 db(A)
Note
The sound level was tested at a bystander position, which is
within one meter of the RAID enclosure. The test device
operated at low speed with the maximum number of drives
installed.
Fans System: 1 x 7 cm, 12V DC smart fan System: 1 x 12 cm, 12V DC smart fan
Warning
To avoid potential injury or damage to the components, do
not touch the fans while the device is connected to a power
source.
Operating temperature 0˚C to 40˚C (32˚F to 104˚F)
Relative humidity • Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
Security slot Kensington security slot
Tip
Model specifications are subject to change without prior notice. To see the latest
specifications, go to https://www.qnap.com.
Package Contents
Item Quantity
External RAID enclosure 1
AC power adapter 1
Power cord 1
USB Type-C to Type-A connector cable 1
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Item Quantity
Drive tray keys 2
USB cable clip 1
Screws for 2.5-inch drives • TR-002: 6
• TR-004: 12
Screws for 3.5-inch drives • TR-002: 8
• TR-004: 16
Quick Installation Guide (QIG) 1
Components
Front Panel
TR-002
No. Component No. Component
1 Status LED 4 Drive 2 LED
2 USB LED 5 Eject button
3 Drive 1 LED 6 USB One Touch Copy button
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TR-004
No. Component No. Component
1 Status LED 5 Drive 3 LED
2 USB LED 6 Drive 4 LED
3 Drive 1 LED 7 Eject button
4 Drive 2 LED 8 USB One Touch Copy button
Rear Panel
TR-002
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TR-004
No. Component No. Component
1 Set button 5 Power input
2 Mode switch 6 USB cable clip slot
3 • TR-002: USB 3.1 Gen 2 Type-C port
• TR-004: USB 3.0 Type-C port
7 Kensington security slot
4 Power switch 8 System fan
Drive Numbering
TR-002
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TR-004
Installation Requirements
Category Item
Environment • Room temperature: 0˚C to 40˚C (32˚F to 104˚F)
• Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
• Flat, anti-static surface without exposure to direct sunlight, liquids,
or chemicals
Hardware and peripherals • NAS or computer
• Storage drives
For details on compatible drives, go to https://www.qnap.com/
compatibility/.
• USB connector cable
Tools • Phillips #1 or #2 screwdriver
• Anti-static wrist strap
Setting Up the RAID Enclosure
1. Place the RAID enclosure in an environment that meets the requirements.
For details, see Installation Requirements.
2. Install the drives.
For details, see the following topics:
•Installing 3.5-inch Drives on 3.5-inch Trays
•Installing 2.5-inch Drives on 3.5-inch Trays
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3. Connect the power cord.
4. Connect the RAID enclosure to your NAS or computer.
For details, see the following topics:
•Connecting the RAID Enclosure to a NAS
•Connecting the RAID Enclosure to a Computer
5. Power on the RAID enclosure.
6. Optional: Configure the RAID settings.
For details, see RAID Configuration.
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3. Hardware Installation
This section provides information on installing drives, connecting the RAID enclosure to a NAS or computer,
and attaching the USB cable clip.
Drive Installation
QNAP external RAID enclosures are compatible with 3.5-inch and 2.5-inch hard drives and 2.5-inch solid-
state drives.
Installing 3.5-inch Drives on 3.5-inch Trays
Warning
• Installing a drive deletes all data on the drive, unless the RAID enclosure is in
Individual or Software Control mode.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power off the RAID enclosure.
2. Remove a drive tray.
a. Optional: Unlock the tray.
Note
The preinstalled drive trays come unlocked.
Important
Ensure that the drive tray keys are stored in a safe place.
b. Pull the handle to release the tray.
c. Pull the tray out.
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3. Install a drive on the tray.
a. Remove the fastening panels from the sides of the tray.
b. Place the drive on the tray so that the holes on the sides of the drive are aligned with the holes on
the sides of the tray.
c. Attach the fastening panels.
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d. Optional: Attach the screws to further secure the drive.
Important
QNAP recommends attaching the screws to the drive trays during transport.
4. Load the tray into the drive bay.
a. Insert the tray into the bay.
b. Push the handle.
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c. Optional: Lock the tray.
5. Power on the RAID enclosure.
Important
The RAID enclosure may take up to 30 seconds to detect the installation of the new drive.
Installing 2.5-inch Drives on 3.5-inch Trays
Warning
• Installing a drive deletes all data on the drive, unless the RAID enclosure is in
Individual or Software Control mode.
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• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power off the RAID enclosure.
2. Remove a drive tray.
a. Optional: Unlock the tray.
Note
The preinstalled drive trays come unlocked.
Important
Ensure that the drive tray keys are stored in a safe place.
b. Pull the handle to release the tray.
c. Pull the tray out.
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3. Install a drive on the tray.
a. Remove the right fastening panel from the tray.
b. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes
on the bottom of the tray.
c. Attach the screws.
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4. Load the tray into the drive bay.
a. Insert the tray into the bay.
b. Push the handle.
c. Optional: Lock the tray.
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5. Power on the RAID enclosure.
Important
The RAID enclosure may take up to 30 seconds to detect the installation of the new drive.
Connecting the RAID Enclosure to a NAS
A QNAP NAS can support a maximum of two external RAID enclosures.
1. Connect the RAID enclosure to the NAS.
a. Connect a USB cable to the USB 3.0 Type-C port on the RAID enclosure.
b. Connect the USB cable to a USB port on the NAS.
c. Optional: Connect a second RAID enclosure to the NAS.
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2. Power on the RAID enclosures.
3. Verify that the RAID enclosures are recognized by the NAS.
a. Log on to QTS as administrator.
b. Go to Main Menu > Storage & Snapshots > Overview > Storage .
c. Verify that the RAID enclosures are listed.
Connecting the RAID Enclosure to a Computer
A Windows, macOS, or Linux computer does not limit the number of RAID enclosures it can support.
However, QNAP recommends keeping the maximum RAID enclosure connections to four at a time.
1. Connect the RAID enclosure to a computer.
a. Connect a USB cable to the USB 3.0 Type-C port on the RAID enclosure.
b. Connect the USB cable to a USB port on the computer.
c. Optional: Connect additional RAID enclosures to the computer.
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