QNAP SilentNAS HS-264 User manual

HS-264
User Guide
Document Version: 2
29/09/2022

Contents
1. Preface
About This Guide........................................................................................................................................................3
Audience..................................................................................................................................................................... 3
Document Conventions.............................................................................................................................................3
2. Product Overview
About the HS-264....................................................................................................................................................... 4
Hardware Specications............................................................................................................................................4
Package Contents...................................................................................................................................................... 6
Components............................................................................................................................................................... 6
Front Panel.............................................................................................................................................................7
Rear Panel.............................................................................................................................................................. 7
Drive Numbering...................................................................................................................................................8
Safety Information.....................................................................................................................................................8
Installation Requirements........................................................................................................................................ 9
Setting Up the NAS.................................................................................................................................................... 9
3. Installation and Conguration
Hardware Installation..............................................................................................................................................11
Drive Installation.................................................................................................................................................11
Connecting USB Expansion Units......................................................................................................................16
QTS Installation........................................................................................................................................................17
Installing QTS Using Qnder Pro...................................................................................................................... 18
Installing QTS Using the Cloud Key...................................................................................................................20
4. Basic Operations
Power Button........................................................................................................................................................... 24
Reset Button.............................................................................................................................................................24
LEDs...........................................................................................................................................................................25
Audio Alert................................................................................................................................................................26
5. NAS Migration
NAS Migration Requirements.................................................................................................................................27
Status and Setting Changes after NAS Migration................................................................................................27
Migrating a NAS....................................................................................................................................................... 28
Migrating NAS Data Using HBS 3...........................................................................................................................29
Preparing the Destination NAS......................................................................................................................... 29
Creating a One-Way Sync Job.............................................................................................................................30
Importing Local Users or Group Settings to the Destination NAS................................................................31
6. Troubleshooting
Forcing Qnder Pro or myQNAPcloud to Locate the NAS.................................................................................. 33
Hot-swapping Failed Drives....................................................................................................................................33
Recovering Unintentionally Removed Hard Drives............................................................................................. 33
Support and Other Resources................................................................................................................................34
7. Glossary
Cloud Key.................................................................................................................................................................. 35
myQNAPcloud.......................................................................................................................................................... 35
myQNAPcloud Link..................................................................................................................................................35
HS-264 User Guide
1

Qnder Pro............................................................................................................................................................... 35
QNAP ID.................................................................................................................................................................... 35
QTS.............................................................................................................................................................................35
8. Notices
Limited Warranty..................................................................................................................................................... 36
Disclaimer................................................................................................................................................................. 36
Copyright and Trademarks..................................................................................................................................... 36
GNU Public License..................................................................................................................................................37
CE Notice...................................................................................................................................................................44
UKCA Notice..............................................................................................................................................................44
FCC Notice.................................................................................................................................................................44
VCCI Notice............................................................................................................................................................... 45
BSMI Notice.............................................................................................................................................................. 45
SJ/T 11364-2006........................................................................................................................................................46
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1. Preface
About This Guide
This guide provides information about the device and step-by-step instructions on installing the hardware. It
also provides instructions on basic operations and troubleshooting information.
Audience
This document is intended for consumers and storage administrators. This guide assumes that the user has
a basic understanding of storage and backup concepts.
Document Conventions
Symbol Description
Notes provide default conguration settings and other supplementary
information.
Important notes provide information on required conguration settings and
other critical information.
Tips provide recommendations or alternative methods of performing tasks or
conguring settings.
Warnings provide information that, when ignored, may result in potential loss,
injury, or even death.
HS-264 User Guide
Preface 3

2. Product Overview
This chapter provides basic information about the QNAP device.
About the HS-264
Designed as a multimedia center for digital homes, the HS-264 provides various apps and utilities (such
as QuMagie, Video Station, Music Station, and Plex Media Server) for storing and enjoying all your photos,
videos, and music. High performance and streaming quality are ensured by an Intel® Celeron® N5105
quad-core processor and two 2.5GbE ports, while the dual HDMI (4K @60Hz) output enables you to use the
HS-264 as a Home Theater PC for an amazing entertainment experience.
Hardware Specications
Warning
• If your QNAP product has hardware defects, return the product to QNAP or a QNAP-
authorized service center for maintenance or replacement. Any attempt to repair or
perform maintenance procedures on the product by you or an unauthorized third
party invalidates the warranty.
• QNAP is not responsible for any damage or data loss caused by unauthorized
modications and installation of unsupported third-party applications.
• For details, see the QNAP Warranty Terms and Conditions.
Tip
Model specications are subject to change without prior notice. To see the latest
specications, go to https://www.qnap.com.
Component HS-264
Processor
CPU Intel® Celeron® N5105
Frequency 4-core/4-thread 2.9 GHz burst
Architecture x86 64-bit
Encryption engine AES-NI
Memory
Pre-installed memory 8 GB RAM DDR4 (not expandable)
Flash memory 4 GB (dual-boot OS protection)
Storage
Drive bays 2 x 3.5-inch SATA 6 Gbps
Tip
The drive bays are backward compatible with SATA 3
Gbps drives.
HS-264 User Guide
Product Overview 4

Component HS-264
Drive compatibility • 3.5-inch SATA hard disk drives
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid-state drives
Tip
• For the list of compatible drive models, go to
https://www.qnap.com/compatibility.
• To avoid excess vibration and heat generation,
use: 5400 RPM hard drives; low-temperature,
low-noise hard drives; or low-temperature SSDs.
SSD cache acceleration support This device supports SSD cache acceleration for all drives.
Hot-swapping This device supports hot-swapping for all drives.
Network
2.5 Gigabit network interface 2 x 2.5 GbE RJ45
Note
The 2.5 Gigabit Ethernet port supports the following
network connectivity speeds: 2.5 GbE, 1 GbE, 100
Mb, and 10 Mb.
External I/O Ports & Expansion Slots
USB ports 2 x USB 3.2 Gen 2 Type-A
HDMI ports 2 x HDMI
Interface
Buttons • Power
• Reset
IR sensor 1
Note
• The HS-264 supports the QNAP RM-IR004
remote control, which is sold separately. For
purchasing options, see the QNAP Store.
• The RM-IR004 remote control can be used
with certain QTS multimedia or streaming apps
including HybridDesk Station.
• The RM-IR004 provides four colored buttons
with user-dened functions allowing you to
customize the functionality of the remote
control. To congure these buttons, install and
use QButton from the App Center.
Dimensions
Form factor Compact
Dimensions (H x W x D) 41.3 × 302 × 220 mm
(1.62 x 11.89 x 8.66 in)
HS-264 User Guide
Product Overview 5

Component HS-264
Net weight 1.56 kg (3.44 lbs)
Others
Power supply unit External 60W adapter, 100-240V DC
System battery CR2032 lithium battery (3V, 225 mAh)
Warning
To avoid potential battery explosion, causing injury
or damage to components, ensure that you replace
the existing battery with a battery of the same type.
Operating temperature 0˚C to 40˚C (32˚F to 104˚F)
Relative humidity • Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
Tip
Model specications are subject to change without prior notice. To see the latest
specications, go to https://www.qnap.com.
Package Contents
Item Quantity
HS-264 1
AC power adapter 1
Power cord 1
Ethernet cables 1
Screws for 3.5-inch drives 8
Screws for 2.5-inch drives 6
Quick Installation Guide (QIG) 1
Components
HS-264 User Guide
Product Overview 6

Front Panel
Note
This image shows the HS-264 without the front cover attached.
No. Component No. Component
1 Drive bay 1 4 Drive bay latch
2 Drive bay latch 5 Drive bay 2
3 Status LED 6 IR sensor
Rear Panel
HS-264 User Guide
Product Overview 7

No. Component No. Component
1 Power input 6 2.5 Gigabit Ethernet ports (RJ45)
2 Reset button 7 Power button
3 HDMI ports 8 2.5 Gigabit Ethernet activity LED
4 Kensington security slot 9 2.5 Gigabit Ethernet speed LED
5 USB 3.2 Gen 2 Type-A ports - -
Drive Numbering
Note
This image shows the HS-264 without the front cover attached.
Safety Information
The following instructions help ensure personal safety and environmental safety. Read these instructions
carefully before performing any operation.
General Instructions
• The device should be stored in a secure location with restricted access, controlled through the use of a
tool, lock and key, or any means of security.
• Only qualied, skilled, and authorized persons with knowledge of all restrictions, safety precautions,
and installation and maintenance procedures should have physical access to the device.
• To avoid potential injury or damage to components, ensure that the drives and other internal system
components have cooled before touching them.
• Observe electrostatic discharge (ESD) procedures to avoid potential injury or damage to components.
Power
• To reduce the risk of re or electric shock, ensure that you only connect the power cord to a properly
grounded electrical outlet.
HS-264 User Guide
Product Overview 8

• To avoid serious injuries, a trained service technician must disconnect all PSU cords from the device
before installing or replacing system components.
System Battery
• To avoid potential battery explosion, causing injury or damage to components, ensure that you replace
the existing battery with a battery of the same type.
• Dispose of used batteries properly according to local regulations or the instructions of the battery
manufacturer.
Installation Requirements
Category Item
Environment • Room temperature: 0˚C to 40˚C (32˚F to 104˚F)
• Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
• Flat, anti-static surface without exposure to direct sunlight, liquids,
or chemicals
• Free from objects that may obstruct NAS ventilation or apply
pressure to the NAS or power cord
Hardware and peripherals • Storage drives
For the list of compatible drive models, go to https://
www.qnap.com/compatibility.
• Network cable
Tools • Phillips #1 or #2 screwdriver
• Anti-static wrist strap
Setting Up the NAS
Important
Read all safety requirements and information carefully before setting up the NAS or
installing NAS components.
1. Place your NAS device in an environment that meets the requirements.
For details, see Installation Requirements.
2. Install the drives.
For details, see Drive Installation.
Tip
For the list of compatible drive models, go to https://www.qnap.com/compatibility.
3. Connect the Expansion Units.
Connecting USB Expansion Units
4. Connect the power cord and all applicable cables.
5. Power on the NAS.
For details, see Power Button.
HS-264 User Guide
Product Overview 9