QOLSYS IQ PANEL User manual

The Qolsys IQ Panel is a 7” touchscreen built with an
Android operating system, providing full security and
home control functionality in an easy to use interface.
INSTALLATION MANUAL
Qolsys IQ Panel 1.6.1 Software

INTRODUCTION
INCLUDED IN BOX
ABOUT THIS GUIDE
QOLSYS CONFIDENTIAL AND PROPRIETARY
PAGE OF2 112
?
QUESTIONS?
Contact us at
[email protected]
SUPPORT
This document outlines the basic hardware specifications and software directions to
install and customize the IQ Panel. Note that the information presented is not
comprehensive, but is specifically dedicated to those menus, features, and systems
accessible solely to those with the proper installation code. Features accessible to
users and installers alike are outlined in the IQ Panel User Guide. The information
contained is confidential and proprietary, and is solely owned by Qolsys Inc. Any
reproduction, modification or distribution without permission is strictly prohibited.
IQ Panel
Power
Supply

TABLE OF CONTENTS
CONTENTS
HARDWARE
5- Exterior Front
6- Exterior Back
7- Interior
8- Wiring Diagram
9- Installing the Back Plate
10- Powering the Panel
11- Mounting the Hardware
SOFTWARE
13- Home Screen Overview
14- Header or “Status” Bar
15- Footer
16- Settings
17- Settings Menu
INSTALLATION
20- Installation
21- Security Account
23- Security Sensors
24- AutoLearn Sensor
25- Add Sensor
26- Sensor Types
27- Sensor Name
29- Chime Type
30- Sensor Groups
44- Voice Prompt
45- Home Control Settings
47- Home Control Devices
48- Add Device
49- Clear Device
50- Delete Device
51- Remove All Devices
52- Rediscover Network
53- Neighbor Info
54- Counters
55- Timer
56- Sound
57- System Logs
59- Upgrade Software
60- Siren and Alarms
62- Security and Arming
64- Camera Settings
65- Device List
66- IQ2 Devices
67- Dual Path
SYSTEM TESTS
69- System Tests
70- Wi-Fi Test
71- Sensor Test
72- Cellular Test
73- Image Sensor Config
74- Home Control Test
75- Panel Test
76- IQ2 Devices Test
CUSTOMIZATION
78- System Settings
79- How to Connect Wi-Fi
80- Weather
81- Photo Frame
83- Load Images from SD
Card
84- Photo Frame Settings
85- Dealer Contact
86- Custom Names
87- Edit Chimes
88- User Management
89- Load Help Videos
TROUBLESHOOTING
91- About
94- Upgrade Software Using
Wi-Fi
95- Automatic Software
Updates
96- Software Update Via SD
Card
97- Power Down
98- Panel Reboot
99- Hard Reboot
100- Battery Replacement
102- Panel Test
Troubleshooting
105- System Monitor
106- Cannot Load Help
Videos
LEGAL
107- Important Information
SPECIFICATIONS
110- Specifications

HARDWARE

HARDWARE
EXTERIOR FRONT
Panel Camera
Emergency Button
Home Button
Microphone
7” LCD Resistive
Touch Screen
QOLSYS CONFIDENTIAL AND PROPRIETARY
PAGE OF5 112

HARDWARE
EXTERIOR BACK
Mounting plate
Mounting holes
SD Card Slot
Cooling Vents
Two-Way Voice
Speaker
Panel Sounds Speaker
Rear access opening
Siren
QOLSYS CONFIDENTIAL AND PROPRIETARY
PAGE OF6 112

HARDWARE
INTERIOR
Battery*
Image Sensor Radio
Z-Wave Radio
Battery Connector*
Cellular Module
Terminal Block
Tamper Switch
Microphone Connector
Two-Way Voice Speaker
Connector
Panel Speaker Connector
Cellular Antenna
The battery should NEVER be disconnected without following proper power-down procedures (page 97)
Failure to comply may result in data corruption, panel failure, and a void of the manufacturer's warranty
*CAUTION
Note:
HSPA Models will
contain a SIM card
QOLSYS CONFIDENTIAL AND PROPRIETARY
PAGE OF7 112

HARDWARE
WIRING DIAGRAM
QOLSYS CONFIDENTIAL AND PROPRIETARY
PAGE OF8 112

HARDWARE
INSTALLING THE BACK PLATE
Remove the retainer screw
and place in a safe location
Remove the back plate
from the panel by pulling
downward from the top
Secure one corner of the
plate in the desired
location, be sure to
position rear access
opening over the location
of your wire
Ensure the plate is level
and secure to wall with
appropriate mounting
hardware (not provided)
QOLSYS CONFIDENTIAL AND PROPRIETARY
PAGE OF9 112

HARDWARE
POWERING THE PANEL
Hang the panel’s
suspension strap on the
hook mounted to the back
plate.
Connect power supply
wire to terminal block.
Red- DCIN +
Black- DCIN-
IMPORTANT: To ensure
proper power at the panel,
18AWG wire, no longer
than 25 feet, should be
used between the Panel
and the Power Supply.
Plug in battery connector
CAUTION: Once connected, DO NOT unplug
the battery without following proper power
down procedures (page 97). Disconnecting the
battery may result in data corruption or panel
failure and a void of the manufacturer
Connect the wire to
Power Supply terminals.
Red- Positive
Black- Negative
IMPORTANT: Reversing
polarity on these wires
may cause damage to
the IQ Panel.
QOLSYS CONFIDENTIAL AND PROPRIETARY
PAGE OF10 112

HARDWARE
MOUNTING THE HARDWARE
Slide bottom of panel up
to the back plate and tilt
upward until it snaps in
place.
Replace retainer screw and
tighten
Fasten provided power
supply bracket to receptacle,
(upside down for Decora
style plugs). Then snap-in
power supply.
WARNING: DO NOT
CONNECT TO A SWITCHED
OUTLET, GFI OR A HIGH
VOLTAGE RECEPTACLE
Once connected to
primary power, panel
should power up within
30-45 seconds
QOLSYS CONFIDENTIAL AND PROPRIETARY
PAGE OF11 112

SOFTWARE

SOFTWARE
HOME SCREEN OVERVIEW
Header or
“Status” Bar
Primary
User
Interface
Footer or
“Help” Bar
FIND IT
The home screen is divided into three sections. The header shows the date, time and is
color coded to show current status. The primary user interface contains the panel apps,
and the footer holds settings, help, and the dealer contact portal.
Home
QOLSYS CONFIDENTIAL AND PROPRIETARY
PAGE OF13 112

SOFTWARE
HEADER OR “STATUS” BAR
The green header is labeled “System Ready – Disarmed” which indicates that all of the
sensors are closed and the system is ready to be armed.
The yellow header is labeled “System Not Ready – Disarmed” which indicates that one or
more of the sensors are tampered or open. Touch the bar to see a list of these sensors.
The red header is labeled “System Armed-Away Mode” which indicates that ALL non-
bypassed sensors are armed.
The header or “Status” bar shows the date, time and is color coded to show the current system status.
The panel’s “Panic” and
“Home” buttons also
illuminate to show panel
status. These LED lights will
NOT illuminate if the panel
is running on battery only
Green LED when disarmed
Red LED when armed
QOLSYS CONFIDENTIAL AND PROPRIETARY
PAGE OF14 112
The orange header is labeled “System Armed-Stay Mode” which indicates that non-
bypassed doors and windows are armed.

SOFTWARE
FOOTER
The footer bar contains Settings, Help and Contact Us (dealer contact portal).
Settings
Access panel installation and customization options. This area requires a valid Dealer, Installer or
Master code and provides varied access by user permission level.
Help
Access video tutorials, FAQs, and URLs for other documentation.
Contact Us
Access dealer/security provider contact information including phone numbers, website and e-mail
address for support and service. (content pushed automatically from dealer’s Alarm.com account)
?
QOLSYS CONFIDENTIAL AND PROPRIETARY
PAGE OF15 112

SOFTWARE
SETTINGS
To access Settings you must enter a code, however only the
Dealer and Installer code has access to installation options. The
Master Code does NOT have access to the installation menu.
FIND IT
Settings
QOLSYS CONFIDENTIAL AND PROPRIETARY
PAGE OF16 112
Default Installer Code
1111
Default Master Code
1234
Access to all
functions to install
and customize the
panel and
peripherals
Access to limited
functions,
including editing
sensor names,
camera app, user
management,
and connecting
to Wi-Fi
Default Dealer Code
2222
Access to all
functions to install
and customize the
panel and
peripherals as well
as Master Reset
and Dealer
Contact.

SOFTWARE
SETTINGS MENU
FIND IT
Settings
Installer Code Access
Master Code Access
QOLSYS CONFIDENTIAL AND PROPRIETARY
PAGE OF17 112
Settings Menu accessed through the
Installer Code:
1111
Settings Menu accessed through the
Dealer Code:
2222

INSTALLATION

INSTALLATION
INSTALLATION
FIND IT
Settings
Installation
Installer Code Access
Master Code Access
QOLSYS CONFIDENTIAL AND PROPRIETARY
PAGE OF19 112

INSTALLATION
SECURITY ACCOUNT
FIND IT
Settings
Installation
Security
Account
Setting
Default
Description
Account Number
blank
Security provider account number (up to 10 characters)
Power Management
Enabled
An energy-saving function when running on battery power only
Power Management Sleep
Timeout
5
Panel initiates power management mode a specified number of
minutes after last touch
SIA Power Restoration
Disabled
Turn on or off sensor hold for 60 seconds during power restore
Loss of Supervisory Signals
for Emergency Sensors
4
Select the length in hours (4,12,24) before reporting a loss of
supervision on life safety devices.
Loss of Supervisory Signals
for Non Emergency Sensors
24
Select the length in hours (4,12,24) before reporting a loss of
supervision on security devices.
Loss of AC Power Timeout
3
Select the length in minutes (1-10) before reporting an AC power
loss.
Loss of Cell Signal Timeout
30
Select the length in minutes (10-120) before reporting a loss in
cellular signal.
Communication Test
Monthly
Determines the interval (Weekly, Monthly or Never) that the panel
sends a periodic “communication test”
Installer Code Access
Master Code Access
QOLSYS CONFIDENTIAL AND PROPRIETARY
PAGE OF20 112