Qsan XCubeNAS XN5004R User manual

XN5004R Hardware
Owner’s Manual
QSAN Technology Inc. www.qsan.com
© Copyright 2017 QSAN Technology, Inc. All rights reserved.
No part of this document may be reproduced or transmitted without written permission from QSAN Technology, Inc

Edition 1.0 (April 2017)
This edition applies to QSAN XCubeNAS XN5004R NAS storage systems. QSAN believes the
information in this publication is accurate as of its publication date. The information is subject to
change without notice.
Trademarks
QSAN, the QSAN logo, XCubeNAS, and QSAN.com are trademarks or registered trademarks of QSAN
Technology, Inc.
Intel, Xeon, Pentium, Core, Celeron and Intel Inside logo are trademarks of Intel Corporation in the United
States and other countries.
Other trademarks and trade names used in this document to refer to either the entities claiming the
marks and names or their products are the property of their respective owners.

Notices i
Notices
The Information contained in this manual has been reviewed for accuracy. It may include
typographical errors or technical inaccuracies. Changes are made to the document
periodically. These changes will be incorporated in new editions of the publication. QSAN may
make improvements or changes in the products. All features, functionality, and product
specifications are subject to change without prior notice or obligation. All statements,
information, and recommendations in this document do not constitute a warranty of any kind,
express or implied.
Any performance data contained herein was determined in a controlled environment.
Therefore, the results obtained in other operating environments may vary significantly. Some
measurements may have been made on development-level systems and there is no
guarantee that these measurements will be the same on generally available systems.
Furthermore, some measurements may have been estimated through extrapolation. Actual
results may vary. Users of this document should verify the applicable data for their specific
environment.
This information contains examples of data and reports used in daily business operations.
To illustrate them as completely as possible, the examples include the names of individuals,
companies, brands, and products.
All of these names are fictitious and any similarity to the names and addresses used by an
actual business enterprise is entirely coincidental.
Regulatory Statements
CE Statement
This device has been shown to be in compliance with and was tested in accordance with the
measurement procedures specified in the Standards and Specifications listed below.
Technical Standard: EMC DIRECTIVE 2014/30/EU Class A
(EN55032 / EN55024)

ii © Copyright 2016 QSAN Technology, Inc. All Right Reserved.
FCC Statement
This device complies with Part 15 of the FCC Rules. The Operation is subject to the following
two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause
undesired operation.
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and uses in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is
likely to cause harmful interference in which case the user will be required to correct the
interference at his own expense.
Notice: The changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equivalent.
BSMI Statement
VCCI Statement
A
VCCI-A
KCC Statement
A ( )
(A ) ,
.
(This equipment has approved for EMC on purpose of business use and there is possible for
radio interference for home use.)

Notices iii
Safety Warnings
1. The XCubeNAS can operate normally in the temperature of 0ºC~40ºC (31.99 ~
103.99°F). Please make sure the environment is well-ventilated.
2. The power cord and devices connected to the XCubeNAS must provide a correct supply
voltage (100-240V~/ 5A-2.5A, 50-60Hz).
3. Do not place the XCubeNAS in direct sunlight or near chemicals. Make sure the
temperature and humidity of the environment are in the optimized level.
4. Place the product right side up at all times.
5. Unplug the power cord and all connected cables before cleaning. Wipe the XCubeNAS
with a dry towel. Do not use chemical or aerosol to clean the NAS.
6. Do not place any objects on the XCubeNAS for the server’s normal operation and to avoid
overheat.
7. Use the screws provided in the product package to lock the hard disks in the XCubeNAS
when installing hard disks for proper operation.
8. Do not place the XCubeNAS near any liquid.
9. Do not place the XCubeNAS on any uneven surface to avoid falling off and damage.
10. Do no place the XCubeNAS on the ground and do not step on the system to prevent any
potential damages.
11. Make sure the voltage is correct in the location where the XCubeNAS is installed. Contact
the distributor or the local power supply company for the information.
12. Do not place any object on the power cord.
13. Do not attempt to repair the XCubeNAS in any occasions. Improper disassembly of the
product may expose the users to electric shock or other risks. For any inquiries, please
contact the distributor.
14. To remove all electrical current from the device, ensure that all power cords are
disconnected from the power source.
15. The XCubeNAS should only be installed in restricted access location such as in the
server room and maintained by the qualified service person. The server room is locked
by key or keycard, or other means of security access and only a qualified service person
is allowed to enter the server room.

iv © Copyright 2016 QSAN Technology, Inc. All Right Reserved.
CAUTION: (English)
Replacing incorrect type of battery will have the risk of explosion. Please
replace the same or equivalent type battery use and dispose of used
batteries according to the instructions.
INFORMATION:
QSAN provides a limited warranty for QSAN-branded hardware products:
System hardware and peripheral product (s): 3years limited warranty
from date of original purchase.
For more detail warranty policy, please refer to QSAN official website:
https://www.qsan.com/en/warranty.php

Contents v
Table of Contents
Notices ........................................................................................................................................... i
Regulatory Statements .................................................................................................................... i
Safety Warnings ..............................................................................................................................iii
Preface ..........................................................................................................................................1
About This Manual .......................................................................................................................... 1
Related Documents......................................................................................................................... 1
Technical Support ........................................................................................................................... 2
Information, Tip and Caution.......................................................................................................... 2
Conventions..................................................................................................................................... 3
1. Overview...............................................................................................................................4
1.1. Package Contents............................................................................................................... 4
1.2. XN5004R Product Overview............................................................................................... 5
2. Hardware Overview .............................................................................................................7
2.1. Front and Rear Panel .......................................................................................................... 7
2.2. System Disk Drive Numbering ........................................................................................... 8
2.3. Disk Drive Form Factors ..................................................................................................... 9
3. Install the System Hardware ............................................................................................10
3.1. Install the Disk Drive in the Tray....................................................................................... 10
3.2. Upgrade Memory .............................................................................................................. 16
3.3. Install the Optional Adapter Card..................................................................................... 20
3.4. Replace System Fan ......................................................................................................... 23
3.5. Replace Malfunctioning PSU............................................................................................ 25
3.6. Install the Rail Kits ............................................................................................................ 26
3.7. Connect the System to the Host...................................................................................... 29
3.8. Start Up Your System........................................................................................................ 30
4. Discover and Install QSM..................................................................................................32
5. Restart/Shutdown/Logout QSM ......................................................................................36
6. Reset to Default .................................................................................................................38
7. LED Indicator Table...........................................................................................................41
8. Buzzer Indicator Table ......................................................................................................44
9. Deployment Topology.......................................................................................................45
9.1. Expansion Configuration Rules........................................................................................ 45

vi © Copyright 2017 QSAN Technology, Inc. All Right Reserved.
9.2. Cabling the System........................................................................................................... 45
10. Quick Maintenance............................................................................................................48
10.1. Replace Fan Module ......................................................................................................... 49
10.2. Replace Power Supply Unit .............................................................................................. 50
11. Support and Other Resources ..........................................................................................52
11.1. Getting Technical Support................................................................................................ 52
11.2. Documentation Feedback ................................................................................................ 53
Appendix .....................................................................................................................................54
End-User License Agreement (EULA) .......................................................................................... 54
Recommended Optional Module List .......................................................................................... 57
Expansion Enclosure List.............................................................................................................. 58

1
Preface
About This Manual
This manual provides technical guidance for designing and implementing QSAN XN5004R
system, and it is intended for use by system administrators, NAS designers, storage
consultants, or anyone who has purchased this product and is familiar with servers and
computer networks, network administration, storage system installation and configuration,
network attached storage management and relevant protocols.
CAUTION:
Do NOT attempt to service, change, disassemble or upgrade the
equipment’s components by yourself. Doing so may violate your warranty
and expose you to electric shock. Refer all servicing to authorized service
personnel. Please always follow the instructions in this owner’s manual.
Related Documents
There are related documents which can be downloaded from the website.
XCubeNAS QIG (Quick Installation Guide): https://www.qsan.com/en/download.php
Compatibility Matrix: https://www.qsan.com/en/download.php
XCubeNAS QSM 3.0 user manual: https://www.qsan.com/en/download.php
Online FAQ: https://www.qsan.com/en/faq.php
White Papers: https://www.qsan.com/en/download.php
Application Notes: https://www.qsan.com/en/download.php

2© Copyright 2017 QSAN Technology, Inc. All Right Reserved.
Technical Support
Do you have any questions or need help troubleshooting a problem? Please contact QSAN
Support, we will reply to you as soon as possible.
Via the Web: http://www.qsan.com/en/contact_support.php
Via Telephone: [phone] extension 136
(Service hours: 09:30 - 18:00, Monday - Friday, UTC+8)
Via Skype Chat, Skype ID: qsan.support
(Service hours: 09:30 - 02:00, Monday - Friday, UTC+8, Summertime: 09:30 - 01:00)
Via Email: [e-mail]
Information, Tip and Caution
This manual uses the following symbols to draw attention to important safety and
operational information.
INFORMATION:
INFORMATION provides useful knowledge, definition, or terminology for
reference.
TIP:
TIP provides helpful suggestions for performing tasks more effectively.
CAUTION:
CAUTION indicates that failure to take a specified action could result in
damage to the system.

3
Conventions
The following table describes the typographic conventions used in this manual.
Conventions
Description
Bold
Indicates text on a window, other than the window title, including
menus, menu options, buttons, fields, and labels.
Example: Click the OK button.
<Italic>
Indicates a variable, which is a placeholder for actual text provided by
the user or system.
Example: copy <source-file> <target-file>.
[ ] square
brackets
Indicates optional values.
Example: [ a | b ] indicates that you can choose a, b, or nothing.
{ } braces
Indicates required or expected values.
Example: { a | b } indicates that you must choose either a or b.
| vertical bar
Indicates that you have a choice between two or more options or
arguments.
/ Slash
Indicates all options or arguments.
underline
Indicates the default value.
Example: [ a | b ]

4© Copyright 2017 QSAN Technology, Inc. All Right Reserved.
1. Overview
Thank you for purchasing QSAN XN5004R. The XN5004R is a high-efficiency NAS system
which is designed for composite SMB and enterprise applications for enterprise and SMB
users. Before setting up your new XN5004R, please check the package contents to verify
those items below. Besides, make sure to read the safety instructions carefully.
1.1. Package Contents
Main Unit *1
AC Power cord *2
RJ45 Cable *2
Screws for 3.5’’ drives (#6-32) *16
Screws for 2.5’’ drives (M3) *24

5
1.2. XN5004R Product Overview
QSAN XN5004R is a powerful NAS system which is designed for both enterprise and SMB
users. The system hardware features the Intel Celeron CPU and up to 64GB of DDR4 RAM.
The additional PCIe slots also delivered to enhance the performance and scale up with
expansion enclosures. Combined with the latest hardware technology, the XN5004R is able to
fulfill various demands efficiently. Following is the feature list of XN5004R:
With Intel® Celeron® 2.9GHz Dual-Core Processor.
SATA 6Gb/s (backward compatible with SATA 3Gb/s) supported.
8GB DDR4 U-DIMM RAM (Max 16GB x 4 = 64GB).
Built-in 1GbE Network Interface *4.
4+2 (3.5’’ LFF
1
*4 + 2.5’’ SFF2 *2) exclusive design with two SSD slots.
Additional PCIe slot for 10 GbE / 40 GbE / Thunderbolt 3.0 / SAS adapter card that can
demand high bandwidth and capacity expansion.
Tool-less design for chassis-opening, fan-module replacing and installing rail kit.
Following tables are hardware specifications of XN5004R.
Model Name
XN5004R
Form Factor
Rackmount, 1U 4bay
CPU
Intel® Celeron® 2.9GHz Dual-Core Processor
RAM
8GB DDR4 U-DIMM (Max 64GB)
Note: The pre-install memory modules may need to be replaced when expanding
the memory.
USB
USB 3.0 x4 (Rear)
USB 2.0 x1 (Front)
Flash
8GB USB DOM
HDMI
1
Tray type
3.5’’ HDD tray with lock x4
2.5’’ SSD tray x2
No. of Internal Hard Disks
4 (LFF disk) + 2 (SFF disk)
Max. Raw Capacity
10TB x4 + 2TB x2 (LFF=10TB, SFF= 2TB)
Hard Drive Interface
SATA 6Gb/s (backward compatible with SATA 3Gb/s)
Expansion Slot
PCIe Gen3x8 for 40 GbE / 10 GbE / SAS / Thunderbolt 3.0 adapter cards.

6© Copyright 2017 QSAN Technology, Inc. All Right Reserved.
Ethernet Ports
1 GbE LAN (RJ45) x4
PSU
250W 1-1 redundant
100-240V~/ 5A-2.5A, 50-60Hz
Dimension
(H x W x D) (mm)
19” Rack mount
44 x 438 x 510
Agency Certifications
FCC Class A • CE Class A • BSMI Class A • VCCI Class A • RCM Class A •
KCC Class A
Note: Model specifications are subject to change without notice. Please refer to http://www.qsan.com for the latest information.
1
LFF : Large Form Factor / 3.5” disk drive
2 SFF : Small Form Factor / 2.5” disk drive

7
2. Hardware Overview
This chapter outlines the key hardware components of the XN5004R system. After reading
this chapter, you will have a basic understanding of each XN5004R hardware component and
give you the ability to be able to successfully configure and operate your XN5004R system.
Following is the key components of XN5004R:
Front and Rear Panel
System Disk Drive Numbering
Disk Drive Form Factors
2.1. Front and Rear Panel
The figure below contains the information about buttons and indicators modules.
Front Panel
Rear Panel

8© Copyright 2017 QSAN Technology, Inc. All Right Reserved.
Table 2-1 Descriptions of System Controls and Indicators.
For a better understanding of the related colors and behaviors of each indicator on the front
panel, please refer to the chapter 7., LED Indicator Table section.
2.2. System Disk Drive Numbering
Figures below illustrate XN5004R system disk drive numbering.
Number
Location
Description
1
Front
Power Button/LED Indicator for Power Status
2
Unique Identifier (UID) Button/LED Indicator
3
System Access LED Indicator
4
System Status LED Indicator
5
USB 2.0 Port
6
SATA SSD Slot
7
Disk Drive Power LED Indicator
8
Disk Drive Status LED Indicator
9
Back
Power Supply Unit –Power Port
10
Power Supply Unit –PSU Indicator and Beep Off Button
11
Unique Identifier (UID) LED Indicator
12
Mute Button
13
Reset Button
14
Console Port
15
Gigabit LAN Port
16
USB 3.0 Port
17
Additional PCIe Slot for Expansion (Gen3 x 8)
18
HDMI Port

9
2.3. Disk Drive Form Factors
QSAN has tested and approved the popular SATA HDDs and SSDs models available on the
market, you have the highest flexibility to choose the most advanced HDDs or SSDs
available from the manufacturers or purchase the best cost/performance SATA HDDs or
SSDs from the market, it will significantly reduce your IT infrastructure investment cost.
Please refer to the following website for the compatibility of HDD and SSD:
https://www.qsan.com/en/download.php
Table 2-2 Supported Disk Drive Types
Form Factor
Number of Tray
Supported Drive Type
Type1: 3.5” LFF Tray
4
3.5’’/2.5’’ SATA HDD
2.5’’ SATA SSD
Type2: 2.5” SFF Tray
2
2.5’’ SATA SSD
TIP:
1. 2.5” SATA drives can also be installed on 3.5” LFF trays.
2. If you would like to maximize volume space with RAID being set, we
recommend that all your installed drives be the same size.

10 © Copyright 2017 QSAN Technology, Inc. All Right Reserved.
3. Install the System Hardware
This chapter will show you the procedure of XN5004R hardware installation and initial
configuration.
3.1. Install the Disk Drive in the Tray
3.1.1. Tools and Parts for Drive Installation
A screwdriver (Phillips #1)
At least one 3.5” or 2.5” SATA drive (please visit http://www.qsan.com for compatible
drive models).
CAUTION:
Please ensure that there is no data on the disk to prevent important data
being formatted.
3.1.2. LFF Disk Drive Description
Table 3-1 Front Side Components of LFF & SFF Disk Drive Trays.
Item Number
Description
1
Release Button
2
Disk Drive Lock
3
Carrier Handle

11
3.1.3. Install the Disk Drive (LFF)
1. Open the drive tray.
①Push the release button from right to left to open the carrier handle.
②Hold the carrier handle and pull out the disk drive tray, repeat the steps above to
remove other disk drive trays.

12 © Copyright 2017 QSAN Technology, Inc. All Right Reserved.
2. Install a 3.5’’ HDD into an LFF tray
①Place the drive on the tray
②Secure the drive from the four spots indicate below with four #6-32 screws provided
in the accessory box.
3. Install a 2.5’’ SSD into an LFF tray
①Place the drive in the blue area (shown below) of the tray.
②Turn the tray upside down and secure the drive from the bottom of the tray with four
M3 screws provided in the accessory box.