RAIS PILAR 13 H Parts list manual

Manual for Rais Pilar 13 L & Pilar 13 H
1
March 2014
INSTRUCTIONS FOR INSTALLATION,
USE AND MAINTENANCE
RAIS PILAR 13 L & PILAR 13 H
IMPORTANT INFORMATION
On first lighting the st ve y u must be careful n t t t uch the painted
surfaces and it is MOST IMPORTANT that the d r is kept slightly ‘ajar’ in
rder f r the d r seal and sealant t cure.
This will prevent the d r seal sticking t the painted b dy and bec ming
damaged.

Manual for Rais Pilar 13 L & Pilar 13 H
2
March 2014
1. Effective lighting. Use brush ood, kindling and
possibly a piece of ne spaper.
2. Light the fire ith only little ood at a time - this gives
the best combustion.
3. Use only dry ood - i.e. ood ith a moisture content
of 15 to 22 percent.

Manual for Rais Pilar 13 L & Pilar 13 H
3
March 2014
Date : 2014 March
Rev : 3
HETAS SUPPLEMENT ……………………………………………………. 4
INTRODUCTION ………………………………………………………….. 10
WARRANTY …………………………………………………….………….. 11
SPECIFICATIONS ………………………………………………………….. 12
INSTALLATION INSTRUCTIONS ………………………………….……… 13
CONVETION ………………………………………………………………… 14
CHIMNEY ……………………………………….……………….…………... 14
INSTALLATION …………………………….……………………..………. 15
INSTALLATION OF STOVE WITH SWIVEL BASE …………………….. 16
SWIVEL BASE FOR 66° TURNING ………………………………………. 17
SWIVEL BASE FOR 360° TURNING …………………………………….. 18
INSTALLATION DISTANCE ………………………………….………....... 19
INSTALLATION DISTANCE FOR COMBUSTIBLE WALL ……………. 20
INSTALLATION DISTANCE FOR CORNER SETTING 45° ……………. 21
INSTALLATION DISTANCE FOR NON COMBUSTIBLE WALL ……… 22
360° SWIVEL BASE …………………………………………………………. 23
FOR THE INSTALLER ………………………………………………………. 24
FUEL …………………………………………………………………………… 24
DRYING AND STORAGE …………………………………………………… 25
ROOM VENTILATION AND STOVES …………………………………….. 25
AUTOMATIC REGULATION OF COMBUSTION AIR ………………….. 25
FIRST USAGE ………………………………………………………………… 26
CLEANING AND CARE …………………………………………………….. 31
CLEANING THE COMBUSTION CHAMBER ……………………………. 32
CLEANING OF THE FLUE WAYS ………………………………………… 32
PROBLEM SOLVING (INTERRUPTION OF OPERATION) ..………….. 33
SPARE PARTS ……………………………...………………………………. 34
ACCESSORIES ………………………………………………………………. 36
PROBLEM SOLVING ………………………………………………………… 37
DIMENSIONS …………………………………………………………………. 38
DECLARATION OF PERFORMANCE ……………………………………… 39

Manual for Rais Pilar 13 L & Pilar 13 H
4
March 2014
SUPPLEMENTARY INSTALLATION INSTRUCTIONS FOR THE UK MARKET
TO BE READ IN CONJUNCTION WITH THOSE IN THE INSTRUCTION BOOKLET
Please n te that it is a legal requirement under England and Wales Building Regulati ns
that the installati n f the st ve is either carried ut under L cal Auth rity Building
C ntr l appr val r is installed by a C mpetent Pers n registered with a G vernment
appr ved C mpetent Pers ns Scheme. HETAS Ltd perate such a Scheme and a listing f
their Registered C mpetent Pers ns can be f und n their website at www.hetas.c .uk.
CO Alarms:-
Building regulati ns require that when ever a new r replacement fixed s lid fuel r w d/bi mass
appliance is installed in a dwelling a carb n m n xide alarm must be fitted in the same r m as the
appliance. Further guidance n the installati n f the carb n m n xide alarm is available in BS EN
50292:2002 and fr m the alarm manufacturer’s instructi ns. Pr visi n f an alarm must n t be
c nsidered a substitute f r either installing the appliance c rrectly r ensuring regular servicing
and maintenance f the appliance and chimney system.
HEALTH AND SAFETY PRECAUTIONS
Special care must be taken hen installing the stove such that the requirements of the Health and Safety at
Work Act are met.
Handling
Adequate facilities must be available for loading, unloading and site handling.
Fire Cement
Some types of fire cement are caustic and should not be allo ed to come into contact ith the skin. In
case of contact ash immediately ith plenty of ater.
Asbest s
This stove contains no asbestos. If there is a possibility of disturbing any asbestos in the course of
installation then please seek specialist guidance and use appropriate protective equipment.
Metal Parts
When installing or servicing this stove care should be taken to avoid the possibility of personal injury.
STOVE PERFORMANCE
In the UK the stove has been approved by HETAS Ltd as an intermittent operating appliance for burning ood
logs only.
PREPARATORY WORK AND SAFETY CHECKS
IMPORTANT WARNING
This stove must not be installed into a chimney that serves any other heating appliance.
There must not be an extractor fan fitted in the same room as the stove as this can cause the stove to emit
fumes into the room.
READ THE INSTRUCTION BOOKLET AND THESE SUPPLEMENTARY
READ THE INSTRUCTION BOOKLET AND THESE SUPPLEMENTARY
READ THE INSTRUCTION BOOKLET AND THESE SUPPLEMENTARY
INSTRUCTIONS CAREFULLY BEFORE INSTALLATION
INSTRUCTIONS CAREFULLY BEFORE INSTALLATION
INSTRUCTIONS CAREFULLY BEFORE INSTALLATION
These instructions together with those in the instruction booklet cover the basic principles
to ensure the satisfactory installation of the stove, although detail may need slight
modification to suit particular local site conditions.
In all cases the installati n must c mply with current Building Regulati ns, L cal Auth rity
Byelaws and ther specificati ns r regulati ns as they affect the installati n f the st ve.
It sh uld be n ted that the Building Regulati ns requirements may be met by ad pting the
relevant rec mmendati ns given in British Standards BS 8303, BS EN 15287-1:2007 as an
alternative means t achieve an equivalent level f perf rmance t that btained f ll wing the
guidance given in Appr ved D cument J.

Manual for Rais Pilar 13 L & Pilar 13 H
5
March 2014
Chimney
For the stove to perform satisfactorily the chimney height must be sufficient to ensure an adequate draught
of approximately 15 Pa so as to clear the products of combustion and prevent smoke problems into the
room.
NOTE: A chimney height of not less than 4.5 metres measured vertically from the outlet of the stove to the
top of the chimney should be satisfactory. Alternatively the calculation procedure given in EN 13384-1 may
be used as the basis for deciding hether a particular chimney design ill provide sufficient draught.
The outlet from the chimney should be above the roof of the building in accordance ith the provisions of
Building Regulations Approved Document J.
If installation is into an existing chimney then it must be sound and have no cracks or other faults hich
might allo fumes into the house. Older properties, especially, may have chimney faults or the cross
section may be too large i.e. more than 230 mm x 230 mm. Remedial action should be taken, if required,
seeking expert advice, if necessary. If it is found necessary to line the chimney then a flue liner suitable for
solid fuel must be used in accordance ith Building Regulations Approved Document J.
Any existing chimney must be clear of obstruction and have been s ept clean immediately before
installation of the stove. If the stove is fitted in place of an open fire then the chimney should be s ept one
month after installation to clear any soot falls hich may have occurred due to the difference in combustion
bet een the stove and the open fire.
If there is no existing chimney then either a prefabricated block chimney in accordance ith Building
Regulations Approved Document J or a t in alled insulated stainless steel flue to BS 4543 can be used.
These chimneys must be fitted in accordance ith the manufacturer’s instructions and Building
Regulations.
A single all metal fluepipe is suitable for connecting the stove to the chimney but is not suitable for using
for the complete chimney. The chimney and connecting fluepipe must have a minimum diameter of 150 mm
and its dimension should be not less than the size of the outlet socket of the stove.
Any bend in the chimney or connecting fluepipe should not exceed 45°. 90° bends should not be used.
Combustible material should not be located here the heat dissipating through the alls of fireplaces or
flues could ignite it. Therefore hen installing the stove in the presence of combustible materials due
account must be taken of the guidance on the separation of combustible material given in Building
Regulations Approved Document J and also in these stove instructions.
If it is found that there is excessive draught in the chimney then a draught stabiliser should be fitted. Fitting
of a draught stabiliser ill affect the requirement for the permanent air supply into the room in hich the
stove is fitted in accordance ith Approved Document J (see also combustion air supply).
Adequate provision e.g. easily accessible soot door or doors must be provided for s eeping the chimney
and connecting fluepipe here it is not intended for the chimney to be s ept through the appliance, also to
permit visual checks on the integrity of the flue hen the appliance is serviced.
Hearth
The hearth should be able to accommodate the eight of the stove and its chimney if the chimney is not
independently supported. The eight of the stove is indicated in the brochure.
The stove should al ays be installed on a non-combustible hearth of a size and construction that is in
accordance ith the provisions of the current Building Regulations Approved Document J.
The clearance distances to combustible material beneath, surrounding or upon the hearth and alls
adjacent to the hearth should comply ith the guidance on the separation of combustible material given in
Building Regulations Approved Document J and also in these stove instructions.
If the st ve is t be installed n a c mbustible fl r surface, it must be c vered with a n n-
c mbustible material at least 12mm thick, in acc rdance with Building Regulati ns

Manual for Rais Pilar 13 L & Pilar 13 H
6
March 2014
Appr ved D cument J, t a distance f 30 cm in fr nt f the st ve and 15 cm t each side
measuring fr m the d r f the c mbusti n chamber
C mbusti n air supply
In order for the stove to perform efficiently and safely there should be an adequate air supply into the room
in hich the stove is installed to provide combustion air. This is particularly necessary if the room is double-
glazed or a flue draught stabiliser is operating in the same room as the appliance. It may be necessary to
increase the air vent size in property ith lo air permeability ( < 5.0 m
3
/(h.m
2
).
The provision of air supply to the stove must be in accordance ith current Building Regulations Approved
Document J. An opening indo is not appropriate for this purpose.
IMPORTANT NOTE: If applicable and the appliance is being fitted ithin an existing fireplace recess,
specialist advice should be sought before fitting any permanent ventilation ithin this area.
C nnecti n t chimney
Stoves may have a choice of either a rear or top flue gas connector that allo s connection to either a
masonry chimney or a prefabricated factory made insulated metal chimney in accordance ith their
instructions. In some cases it may be necessary to fit an adaptor to increase the diameter of the flue to the
minimum required 150 mm section of the chimney or liner.
Electrical Services
The installation of any electrical services during the installation of this appliance must be carried out by a
registered competent electrician and in accordance ith the requirements of the latest issue of BS 7671
Carb n M n xide Alarm
A carbon monoxide alarm complying ith BS EN 50292 must be fitted in the same room as the appliance. It
should be positioned on the ceiling at least 300mm from any all or, if it is located on a all, as high up as
possible (above any doors and indo s) but not ithin 150mm of the ceiling. The alarm should also be
bet een 1m and 3m horizontally from the appliance.
C mmissi ning and hand ver
Ensure loose parts are fitted in accordance ith the instructions given in the instruction booklet.
On completion of the installation allo a suitable period of time for any fire cement and mortar to dry out,
hen a small fire may be lit and checked to ensure the smoke and fumes are taken from the stove up the
chimney and emitted safely to atmosphere. Do not run at full output for at least 24 hours.
On completion of the installation and commissioning ensure that the operating instructions for the stove are
left ith the customer. Ensure to advise the customer on the correct use of the appliance ith the fuels
likely to be used on the stove and arn them to use only the recommended fuels for the stove.
Advise the user hat to do should smoke or fumes be emitted from the stove. The customer should be
arned to use a fireguard to BS 8423:2002 in the presence of children, aged and/or infirm persons.

Manual for Rais Pilar 13 L & Pilar 13 H
7
March 2014
SUPPLEMENTARY OPERATING INSTRUCTIONS FOR THE UK MARKET
TO BE READ IN CONJUNCTION WITH THOSE IN THE INSTRUCTION BOOKLET
READ THE INSTRUCTION BOOKLET AND THESE INSTRUCTIONS
READ THE INSTRUCTION BOOKLET AND THESE INSTRUCTIONS
READ THE INSTRUCTION BOOKLET AND THESE INSTRUCTIONS
CAREFULLY BEFORE USING THE STOVE
CAREFULLY BEFORE USING THE STOVE
CAREFULLY BEFORE USING THE STOVE
WARNING NOTE
Properly installed, operated and maintained this stove ill not emit fumes into the d elling. Occasional
fumes from de‑ashing and re‑fuelling may occur. Ho ever, persistent fume emission is potentially
dangerous and must not be tolerated. In the event of fume emission from the appliance, then the follo ing
immediate action should be taken: ‑
(a) Open doors and indo s to ventilate room and then leave the premises
(b) Let the fire go out
(c) When safe to do so, check for flue or chimney blockage and clean if required
(d) Do not attempt to relight the fire until the cause of the fume emission has been identified and corrected.
If necessary seek expert advice.
The most common cause of fume emission is flue ay or chimney blockage. For your o n safety these
must be kept clean at all times.
IMPORTANT NOTES
General
Before lighting the stove check ith the installer that the installation ork and commissioning checks
described in the installation instructions have been carried out correctly and that the chimney has been
s ept clean, is sound and free from any obstructions. As part of the stoves’ commissioning and handover
the installer should have sho n you ho to operate the stove correctly.
CO Alarm
Your installer should have fitted a CO alarm in the same room as the appliance. If the alarm sounds
unexpectedly, follo the instructions given under “Warning Note” above.
Use f fireguard
When using the stove in situations here children, aged and/or infirm persons are present a fireguard must
be used to prevent accidental contact ith the stove. The fireguard should be manufactured in accordance
ith BS 8423:2002 (Replaces BS 6539).
If the fire is left unattended a spark guard to BS 3248, specification for spark guards for use ith solid fuel
appliances should be used.
Chimney cleaning
The chimney should be s ept at least t ice a year. It is important that the flue connection and chimney are
s ept prior to lighting up after a prolonged shutdo n period.
If the stove is fitted in place of an open fire then the chimney ill require s eeping after a month of
continuous operation. This is a precaution to ensure that any “softer” deposits left from the open fire usage
have not been loosened by the higher flue temperatures generated by the closed stove.
In situations here it is not possible to s eep through the stove the installer ill have provided alternative
means, such as a soot door. After s eeping the chimney the stove flue outlet and the flue pipe connecting
the stove to the chimney must be cleaned ith a flue brush.
The Clean Air Act 1993 and Sm ke C ntr l Areas
Under the Clean Air Act local authorities may declare the hole or part of the district of the authority to be a
smoke control area. It is an offence to emit smoke from a chimney of a building, from a furnace or from any
fixed boiler if located in a designated smoke control area. It is also an offence to acquire an "unauthorised
fuel" for use ithin a smoke control area unless it is used in an "exempt" appliance ("exempted" from the
controls hich generally apply in the smoke control area).
The Secretary of State for Environment, Food and Rural Affairs has po ers under the Act to authorise

Manual for Rais Pilar 13 L & Pilar 13 H
8
March 2014
smokeless fuels or exempt appliances for use in smoke control areas in England. In Scotland and Wales
this po er rests ith Ministers in the devolved administrations for those countries. Separate legislation, the
Clean Air (Northern Ireland) Order 1981, applies in Northern Ireland. Therefore it is a requirement that fuels
burnt or obtained for use in smoke control areas have been "authorised" in Regulations and that appliances
used to burn solid fuel in those areas (other than "authorised" fuels) have been exempted by an Order
made and signed by the Secretary of State or Minister in the devolved administrations.
Rais Pilar 13 L & H
These have been recommended as suitable for use in smoke control areas hen burning ood. The air
controls are factory set to allo a certain amount of combustion air hen the controls are fully closed, the
controls must not be modified in any ay.
Further information on requirements of the Clean Air Act can be found at: http://smokecontrol.defra.gov.uk/
Your local authority is responsible for implementing the Clean Air Act 1993 including designation and
supervision of smoke control areas and you can contact them for details of Clean Air Act requirements
Special N tes f r use in a Sm ke C ntr l Area:
Refuelling n t a l w fire bed:
If there is insufficient burning material in the firebed to light a ne fuel charge, excessive smoke emission
can occur. Refuelling must be carried out onto a sufficient quantity of glo ing embers and ash that the ne
fuel charge ill ignite in a reasonable period. If there are too fe embers in the fire bed, add suitable
kindling to prevent excessive smoke
Fuel verl ading:
The maximum amount of fuel specified in this manual should not be exceeded, overloading can cause
excess smoke. (See Page 9 for Refuelling details).
Operati n with d r left pen:
Operation ith the door open can cause excess smoke. The appliance must not be operated ith the
appliance door left open except as directed in the instructions.
Dampers left pen:
Operation ith the air controls or dampers open can cause excess smoke. The appliance must not be
operated ith air controls or dampers left open except as directed in the instructions.
Peri ds f Pr l nged N n-Use
If the stove is to be left unused for a prolonged period of time then it should be given a thorough clean to
remove ash and unburned fuel residues. To enable a good flo of air through the appliance to reduce
condensation and subsequent damage, leave the air controls fully open.
Extract r fan
There must not be an extractor fan fitted in the same room as the stove as this can cause the stove to emit
smoke and fumes into the room.
Aer s l sprays
Do not use an aerosol spray on or near the stove hen it is alight.
Use f perating t ls
Al ays use the operating tools provided hen handling parts likely to be hot hen the stove is in use.
Chimney Fires
If the chimney is thoroughly and regularly s ept, chimney fires should not occur. Ho ever, if a chimney fire
does occur turn off the stove immediately and isolate the mains electricity supply (if applicable), and tightly
close the doors of the stove. This should cause the chimney fire to go out. If the chimney fire does not go
out hen the above action is taken then the fire brigade should be called immediately. Do not relight the
stove until the chimney and flue ays have been cleaned and examined by a professional.
Permanent air vent
The stove requires a permanent and adequate air supply in order for it to operate safely and efficiently.
In accordance ith current Building Regulations the installer may have fitted a permanent air supply vent
into the room in hich the stove is installed to provide combustion air. This air vent should not under any
circumstances be shut off or sealed.

Manual for Rais Pilar 13 L & Pilar 13 H
9
March 2014
USER OPERATING INSTRUCTIONS - WOOD
Please read the important notices given above before referring to the main instruction book for detailed
operating instructions.
HETAS Ltd Appr val
These appliances have been approved by HETAS Ltd as intermittent operating appliances for burning ood
logs only. Approval does not cover the use of other fuels either alone or mixed ith the recommended fuel,
nor does it cover the instructions for the use of other fuels. (Note the Q-Tee II model only is also approved
for use ith approved mineral fuels.)
Rec mmended fuels
These stoves are designed to burn dry seasoned ood logs only, as indicated in the main stove manuals.
The maximum length of the fire ood should be the idth of the combustion chamber minus 50-60mm
( 250mm approx).
D r perati n
The door handle may become hot during operation, use the tool to open and close the doors, if appropriate.
Lighting f fire
Place some firelighters or paper and dry kindling ood on the grate and cover ith a small amount of fuel.
Set air controls to maximum and set light to firelighters or paper. Close the doors and allo fire to burn until
fuel is ell alight then load ith more fuel and adjust air controls to the required level of heat output.
Before relighting the fire clean the firebed of ash and clinker and empty the ashpan.
Refuelling
Keep the firebox ell filled (the fuel may be sloped up from the front firebars), but do not allo fuel to spill
over the top of the front fire bars. Take care that fuel does not project over the front fire bars or damage to
the glass may be caused hen the doors are closed.
Flueway cleaning
It is important that the baffle plate and all the stove flue ays are kept clean. When burning smokeless fuels
they should be cleaned at least monthly. When burning other fuels they should be cleaned at least once a
eek, and more frequently if necessary.
Remove any sooty deposits from the baffle plate until they fall off into the fire.
More soot ill be deposited on the baffle plate and in the flue ays if the stove is run at lo levels for long
periods. If this is the case then more frequent cleaning ill be necessary.
Cleaning and maintenance
The instructions detailed in the section “Maintenance” in the instruction booklet should be follo ed.
Spare Parts
Spare parts can be obtained from Robeys Limited 01773 820 940
Tr uble sh ting
The instructions detailed in the relevant section in the instruction booklet should be follo ed together ith
the follo ing additional items:
1. Fire Will N t Burn
Check that:
a) the air inlet is not obstructed in any ay,
b) that chimneys and flue ays are clear,
c) that a suitable fuel is being used,
d) that there is an adequate air supply into the room,
e) that an extractor fan is not fitted in the same room as the fire.
2. Fire Blazing Out Of C ntr l
Check that:
a) the doors are tightly closed,
b) the air control is turned do n to the minimum setting,
c) the air inlet damper is closed and that it is not prevented from closing completely by a piece of ash,
d) a suitable fuel is being used,
e) the door seals are in good condition.

Manual for Rais Pilar 13 L & Pilar 13 H
10
March 2014

Manual for Rais Pilar 13 L & Pilar 13 H
11
March 2014

Manual for Rais Pilar 13 L & Pilar 13 H
12
March 2014

Manual for Rais Pilar 13 L & Pilar 13 H
13
March 2014

Manual for Rais Pilar 13 L & Pilar 13 H
14
March 2014

Manual for Rais Pilar 13 L & Pilar 13 H
15
March 2014

Manual for Rais Pilar 13 L & Pilar 13 H
16
March 2014

Manual for Rais Pilar 13 L & Pilar 13 H
17
March 2014

Manual for Rais Pilar 13 L & Pilar 13 H
18
March 2014

Manual for Rais Pilar 13 L & Pilar 13 H
19
March 2014

Manual for Rais Pilar 13 L & Pilar 13 H
20
March 2014