Regency Fireplace Products Alterra F175B-2 Quick start guide

Owners &
Installation
PLEASE KEEP THESE INSTRUCTIONS FOR
FUTURE REFERENCE
Manual
May-05-2021
919-096f
WARNING:
Improper installation, adjustment, alteration, service or maintenance can
cause injury or property damage. Refer to this manual. For assistance or
additional information consult an authorised installer, service agency or
the distributor.
FOR YOUR SAFETY
Do not store or use petrol or other flammable vapours and liquids in the
vicinity of this or any other appliance.
Installation and service must be performed by an authorised installer or
service agency.
Model: F175B-2
Alterra F175B-2 Freestanding Wood Fire
FPI - FIREPLACE PRODUCTS AUSTRALIA PTY LTD.
1 CONQUEST WAY HALLAM VICTORIA 3803

2Regency Alterra Freestanding Wood Fire
Thank-you for purchasing a
REGENCY FIREPLACE PRODUCT.
The pride of workmanship that goes into each of our products will give you years of trouble-free
enjoyment. Should you have any questions about your product that are not covered in this manual,
please contact the REGENCY DEALER in your area.
Keep those REGENCY FIRES burning.
SAFETY NOTE: If this wood fire is not properly installed, a house fire may result. For your safety,
follow the installation instructions, contact local building, fire officials, or authority having jurisdiction
about restrictions and installation inspection requirements in your area.
The authority having jurisdiction should be consulted before installation to determine the need to
obtain a permit.
WARNING
HOT GLASS
DO NOT TOUCH
NEVER
WILL
CAUSE BURNS
GLASS
UNTIL COOLED
ALLOW CHILDREN
TO TOUCH GLASS
ONLY CLEAN APPLIANCE WITH A DAMP CLOTH
(NEVER WHEN UNIT IS HOT)
DO NOT USE ANY ABRASIVE CLEANERS
DO NOT BURN (WILL VOID WARRANTY):
• Treated wood • Tea Tree • Oil Based woods • Coal • Garbage
• Cardboard • Solvents • Colored Paper • Trash

Regency Alterra Freestanding Wood Fire 3
table of
contents
Data Badge ............................................................................4
Unit Dimensions ....................................................................5
INSTALLATION
Residential Installation ...........................................................6
Safety Guidelines and Warnings ...........................................6
Brick Installation ....................................................................6
Side Panel Installation ...........................................................7
Fan Installation ......................................................................7
Fan Wiring Diagram ...............................................................7
Clearance to Combustibles ....................................................8
Floor Protection .....................................................................8
OPERATING INSTRUCTIONS
Operating Instructions ...........................................................9
Air Slide Control .....................................................................9
First Fire ................................................................................9
2 speed fan operation ............................................................9
MAINTENANCE
Maintenance ........................................................................10
Creosote ..............................................................................10
- Ways to Prevent & Keep Units Free of Creosote ........10
Glass Maintenance ..............................................................10
Door Latch Adjustment ........................................................10
Wood Storage ......................................................................10
PARTS LIST
Heater Assembly .................................................................11
WARRANTY
Warranty ..............................................................................12

4Regency Alterra Freestanding Wood Fire
SAFETY LABEL
data badge
This is a copy of the label that accompanies each F175B-2 Freestanding
Wood Fire. We have printed a copy of the contents here for your review.
Model: ALTERRA F175B-2
JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC 2021 2022 2023 2024 2025
TESTED BY:
HRL TECHNOLOGY PTY LTD.
TRAMWAY ROAD MORWELL VICTORIA 3840 (May 2015)
MAXIMUM AVERAGE HEAT OUTPUT BURNING HARDWOOD: 11kW
OVERALL AVERAGE EFFICIENCY BURNING HARDWOOD: 70%
Date of Manufacture:
Serial
Number
919-095c
396
WHEN TESTED IN ACCORDANCE WITH AS/NZS 4012:2014 & AS/NZS 4013:2014
PARTICULATE EMISSION FACTOR: 0.5g/kg
CATALYTIC COMBUSTOR: NO
TEST REPORT NUMBER: HCMG/15/030
MAKE: REGENCY
TYPE: FREESTANDING WOODFIRE
MANUFACTURER/DISTRIBUTOR: FIREPLACE PRODUCTS AUSTRALIA PTY. LTD.
1 CONQUEST WAY, HALLAM VIC 3803
Part #: 919-095c
Colour: Black on Grey
Size: 100%
Dec. 05/11: created draft for approval
Dec. 08/13: Updated date of manufacture
Jan. 6/14: Rev. A Updated address
May21/15: Updated as per Matt M
Sept. 25/17: Rev. C--Updated manufacturing date
NOTE: Regency units are constantly being improved. Check the label on
the unit and if there is a difference, the label on the unit is the correct one.

Regency Alterra Freestanding Wood Fire 5
DIMENSIONS
dimensions
721mm
897mm
461mm
260mm 527mm
34mm
460mm
364mm
726mm
41mm
152mm
48mm
189mm
557mm
773mm
592mm
430mm
872mm

6Regency Alterra Freestanding Wood Fire
installation
1) Please read this entire manual before you
install and use your new wood fire. Failure
to follow instructions may result in property
damage, bodily injury or even death. Be
aware that local Codes and Regulations may
override some items in this manual. Check
with your local inspector.
2) THE APPLIANCE AND FLUE-SYSTEM
SHALL BE INSTALLED IN ACCORDANCE
WITH AS/NZS 2918:2001 AND THE AP-
PROPRIATE REQUIREMENTS OF THE
RELEVANT BUILDING CODE OR CODES.
APPLIANCES INSTALLED IN ACCORD-
ANCE WITH THIS STANDARD SHALL
COMPLY WITHTHE REQUIREMENTS OF
AS/NZS 4013WHERE REQUIRED BYTHE
REGULATORY AUTHORITY.
ANY MODIFICATION OFTHE APPLIANCE
THAT HAS NOT BEEN APPROVED IN
WRITING BY THE TESTING AUTHORITY
IS CONSIDERED TO BE IN BREACH OF
THE APPROVAL GRANTED FOR COMPLI-
ANCE WITH AS/NZS 4013.
CAUTION: MIXING OF APPLIANCE OR
FLUE-SYSTEM COMPONENTS FROM
DIFFERENT SOURCES OR MODIFYING
THE DIMENSIONAL SPECIFICATION OF
COMPONENTS MAY RESULT IN HAZ-
ARDOUS CONDITIONS. WHERE SUCH
ACTION IS CONSIDERED, THE MANU-
FACTURER SHOULD BE CONSULTED
IN THE FIRST INSTANCE.
3) Select a position for your Regency Heater.
Consult the minimum clearance chart for
your model and set the heater in place. For
close clearance installation use listed double
wall connector systems.
4) To ensure vertical alignment, suspend a
plumb bob from the ceiling over the exact
center of your heater flue and mark a spot
on the ceiling to indicate the center of the
flue.
5) Check that the area above the ceiling is
clear for cutting. Re-confirm the clearance
from the heater to combustibles to ensure
that they are within the prescribed limits.
6) Mark the location of the pedestal base on
the floor, then move the heater aside and
mark the position of the floor protector.
7) Install flue according to flue manufacturers
instructions. The performance of your wood
fire is governed to a very large part by the
flue system. Too short a flue can cause
difficult start-up, dirty glass, backsmoking
when door is open, and
RESIDENTIAL
INSTALLATION
even reduced heat output. Too tall a flue may
prompt excessive draft which can result in
very short burn times and excessive heat
output.
8) The floor protector must be of non-com-
bustible material. Refer to page 8 for floor
protector clearances.
9) When the floor protection is complete, posi-
tion the heater with the flue collar centered
under the installed flue.
10) In areas with seismic activity, Regency
recommends that your unit is secured to the
floor by using the bolt down holes inside the
pedestal.
11) Do not connect this unit to a flue serving
another appliance.
SAFETY GUIDELINES AND
WARNINGS
1) Never use petrol, petrol type lantern fuels,
kerosene, charcoal lighter fuel, or similar
liquids to start or ‘freshen up’ a fire in your
heater. Keep all such liquids well away from
the heater while it is in use.
2) Keep the door closed during operation and
maintain all seals in good condition.
3) Do not burn any quantities of paper, garbage,
and never burn flammable fluids such as
petrol, naptha or engine oil in your heater.
4) If you have smoke detectors, prevent smoke
spillage as this may set off a false alarm.
5) Do not overfire heater. If the flue connector,
flue baffle or the heater top begin to glow, you
are overfiring. Stop adding fuel and close the
draft control. Overfiring can cause extensive
damage to your heater including warpage
and premature steel corrosion. Overfiring
will void your warranty.
6) Do not permit creosote or soot build-up in
the flue system. Check and clean flue at
regular intervals. Failure to do so can result
in a serious flue fire.
7) Your Regency heater can be very hot. You
may be seriously burned if you touch the
heater while it is operating, keep children,
clothing and furniture away. Warn children
of the burn hazard. For safety reasons a
guard around the fire is recommended.
8) The heater consumes air while operating,
provide adequate ventilation with an air duct
or open a window while the heater is in use.
9) Do not connect this unit to a flue serving
another appliance.
10) Do not use grates or andirons or other
methods for supporting fuel. Burn directly
on the base or bricks where supplied.
11) Open the draft control fully for 10 to 15
seconds prior to slowly opening the door
when refuelling the fire.
12) Do not connect your unit to any air distribu-
tion duct.
13) Your wood fire should burn dry, standard
firewood only. The use of cut timber, ply-
wood, “mill ends”, etc. is not allowed as this
fuel can easily overheat your wood fire.
Evidence of excessive overheating will void
your warranty. As well, a large portion of
sawmill waste is chemically treated timber,
which is illegal to burn in many areas. Salt
drift wood and chemically treated fire logs
also must not be burned in your wood fire.
14) No combustible material should be closer
than the clearances, see page 8.
15) DO NOT OPERATE WITH BROKEN
GLASS.
WARNING
Ensure that curtains, blinds and drapes can-
not extend to or anywhere near the fire as this
could cause an extremely dangerous operating
condition.
These must be secured by any means possible.
Examples not limited to :
If a window or door is opened, the wind/breeze
could cause them to move.
Physical movement by an adolescent child.
BRICK INSTALLATION
Firebrick comes installed in each heater and
is made to extend the life of your heater and to
radiate heat more evenly.
Important: Remove the packing material from
above and below the top bricks. Check to see
that all firebricks are in their correct positions and
have not become misaligned during shipping.

Regency Alterra Freestanding Wood Fire 7
installation
SIDE PANEL INSTALLATION
FAN INSTALLATION
F
H
A 2 speed fan is supplied and needs to be fitted to the rear of the unit
with screws supplied.
Install side panels with screws as shown in diagram.
Diagram 1 - Side Panel Install
Diagram 1 - Fan Install
Diagram 2 - Fan Wiring Diagram

8Regency Alterra Freestanding Wood Fire
installation
MINIMUM CLEARANCE TO
COMBUSTIBLE MATERIALS
Universal
Default (1)
AHD
Special (2)
A 475mm 475mm
*B 160mm 160mm
C 175mm 175mm
D 160mm 160mm
E 78mm 78mm
F 300mm 300mm
G 875mm 875mm
H 969mm 969mm
Floor Protection
A combustible floor must be protected by non-combustible material (like
tile, concrete board, or as defined by local codes) extending beneath
the heater as follows;
From Sides: Dimension (E)
From Front: Dimension (F)
From Back Shield: Dimension (D)
The floor protector should consist of 12mm thick cement fibre sheet
which has a thermal resistance of 0.8m2 k/w for 4mm sheets of cement
fibre sheet.
The flue pipe shall extend not less than 4.6m above the top of the floor protector.
NOTE: Installation must be carried out by a licensed installer in accordance
with AS/NZS 2918:2001.
IMPORTANT
* (1) The Universal Default flue kit requires one 130o x 900mm
stainless reflective shield; fitted to the rear of the active flue.
* (2) The AHD Special Insulated flue kit must be installed with a
40mm air gap around the flue to any combustible surfaces and the
ceiling ring must be spaced as such to provide an air gap of 20mm
to the ceiling.
A 130º x 900mm stainless reflective must be fitted behind the active
flue.
* Wall clearance taken from rear shield (not fan).
NOTE: A minimum clearance of 160mm (flat wall) or 175mm (corner wall) must be retained for all wall surfaces to allow for fan access and maintenance.

Regency Alterra Freestanding Wood Fire 9
operating
instructions
4) After about 45 minutes, when your wood has
begun to burn strongly, adjust your draft control
down to keep the fire at a moderate level.
WARNING: Never build a roaring fire in a
cold heater. Always warm your heater up
slowly!
5) Once a bed of coals has been established on
the base of the firebox, you may adjust the
draft control to a low setting to operate the
unit at its most efficient mode.
6) During the first few fires, keep the combustion
rate at a moderate level and avoid a large fire.
Only after 5 or 6 such fires can you operate
the heater at its maximum setting, and only
after the metal has been warmed.
7) For the first few days, the heater will give off
an odour from the paint. This is to be expected
as the high temperature paint becomes sea-
soned. Windows and/or doors should be left
open to provide adequate ventilation while
this temporary condition exists. Burning the
heater at a very high temperature the first few
times may damage the paint. Burn fires at a
moderate level the first few days.
8) Do not place anything on the heater top during
the curing process. This may result in damage
to your paint finish.
9) During the first few days it may be more difficult
to start the fire. As you dry out your firebrick
and your masonry flue, your draft will increase.
10) For those units installed at higher elevations or
into sub-standard masonry fireplaces, drafting
problems may occur. Consult an experienced
dealer or mason on methods of increasing
your draft.
Pull - Open
WARNING: To build a fire in ignorance
or to disregard the information con-
tained in this section can cause serious
permanent damage to the unit and void
your warranty.
AIR SLIDE CONTROL
Both the primary and air wash drafts are con-
trolled by the control rod located on the right side
of the unit (when facing the unit). To increase
your draft - pull open, and to decrease - push
closed. All units have a secondary draft system
that continually allows combustion air to the
induction ports at the top of the firebox, just
below the flue baffle.
OPERATING
INSTRUCTIONS
With your unit now correctly installed and safety
inspected by your local authority, you are now
ready to start a fire. Before establishing your
first fire, it is important that you fully understand
the operation of your draft control.
CAUTION:THIS APPLIANCE MUST BE MAIN-
TAINED AND OPERATED AT ALL TIMES IN
ACCORDANCEWITHTHESE INSTRUCTIONS.
CAUTION: THE USE OF SOME TYPES OF
PRESERVATIVE-TREATEDWOOD AS A FUEL
CAN BE HAZARDOUS.
WARNING: ANY MODIFICATION OF THE AP-
PLIANCE THAT HAS NOT BEEN APPROVED
INWRITING BYTHETESTING AUTHORITY IS
CONSIDERED AS BREACHING AS/NZS 4013.
WARNING: DO NOT USE FLAMMABLE LIQ-
UIDS OR AEROSOLS TO START OR REKIN-
DLE THE FIRE.
WARNING: DO NOT USE FLAMMABLE LIQ-
UIDS OR AEROSOLS IN THE VICINITY OF
THIS APPLIANCE WHEN IT IS OPERATING.
WARNING: DO NOT STORE FUEL WITHIN
HEATER INSTALLATION CLEARANCES.
WARNING: OPEN AIR CONTROL (AND
DAMPERWHEN FITTED) BEFORE OPENING
FIRING DOOR.
For safety reasons and in order to avoid
over firing of your unit do not burn your
fire with the door open or ajar.
FIRST FIRE
When your installation is completed and inspected
you are ready for your first fire.
1) Open control fully.
2) Open firebox door and build a small fire
using paper and dry kindling on the firebox
base. Secure door on the firebox and wait a
few minutes for a good updraft in the flue to
establish the fire. (Leaving the door slightly
open will help your fire start more rapidly.)
CAUTION: Never leave unit unattended if
door is left open. This procedure is for fire
start-up only, as unit may overheat if door
is left open for too long.
3) With the draft still in the fully open position add
two or three seasoned logs to your fire. Form
a trench in the ash bed to allow air to reach
the rear of the firebox prior to closing the door.
Push - Closed
2 SPEED
FAN OPERATION
A high performance two speed fan is included
with this heater. Operaton of the fan is controlled
by a temperature sensing thermodisc, an Auto/
Manual switch and a HI /OFF /LOW speed se-
lection switch. The switches are located at the
back, right hand side of the heater.
Selecting OFF on the fan speed switch will always
turn the fan off regardless of the selection on
the Auto / Manual switch
When Manual is selected, fan operation will be
immediate and the fan speed will be directly
controlled by the fan speed switch - HI/OFF/LOW.
When Auto is selected, fan operation will be
automatically controlled by the selection on
the fan speed switch and the temperature of
the heater. The thermodisc in the fan speed
circuit ensures that the heater achieves a high
temperature before the fan can operate–this
may take 25-30 minutes. When the heater cools
down the fan will automatically turn off–this may
take 25-30 minutes.

10 Regency Alterra Freestanding Wood Fire
maintenance
11)Some cracking and popping noises may be
experienced during the heating up process.
These noises will be minimal when your unit
reaches temperature.
12) Before opening your door to reload, open
draft fully for approximately 10 to 15 seconds
until fire has been re-established. This will
minimize any smoking.
13) All fuel burning appliances consume oxygen
during operation. It is important that you
supply a source of fresh air to your unit
while burning. A slightly opened window is
sufficient for the purpose. If you also have
a fireplace in your home, a downdraft may
be created by your Regency Heater causing
a draft down your flue. If this occurs, slightly
open a window near your unit.
CAUTION: If the body of your unit, flue baffle
or any part of the flue connector starts to
glow, you are overfiring. Stop loading fuel
immediately and close the draft control until
the glow has completely subsided.
14) Green or wet wood is not recommended for
your unit. If you must add wet or green fuel,
open the draft control fully until all moisture
has been dispersed by the intense fire.
Once all moisture has been removed, the
draft control may be adjusted to maintain
the fire.
15) If you have been burning your heater on
a low draft, use caution when opening the
door. After opening the damper, open the
door a crack, and allow the fire to adjust
before fully opening the door.
16) The controls of your unit or the air supply
passages should not be altered to increase
firing for any reason.
17) If you burn the unit too slowly or at too low
a setting your unit will not be operating as
efficiently as it can. An easy rule of thumb
says that if your glass is clean, then your
flue is clean and your exhaust is clean.
Burn the heater hot enough to keep your
glass clean and you won't need to clean
your flue as often.
CREOSOTE
When wood is burned slowly, it produces tar and
other organic vapours, which when combined with
moisture, form creosote. The creosote vapours
condense in the relatively cool flue of a slow burn-
ing fire. As a result, creosote residue accumulates
on the flue lining. When ignited, this creosote can
result in an extremely hot fire.
WARNING: Things to remember in case
of a flue fire:
1. Close all draft and damper controls.
2. CALL THE FIRE DEPARTMENT.
Ways to Prevent and Keep Unit Free
of Creosote
1) Burn heater with the draft control wide open
for about 10-15 minutes every morning during
burning season.
2) Burn heater with draft control wide open for
about 10 - 15 minutes every time you apply
fresh wood. This allows the wood to achieve
the charcoal stage faster and burns up any
unburned gas vapours which might otherwise
be deposited within the system.
3) Only burn seasoned wood! Avoid burning
wet or green wood. Seasoned wood has been
dried at least one year.
4) A small hot fire is preferable to a large smoul-
dering one that can deposit creosote within the
system.
5) The flue and flue connector should be inspected
at least once every two months during the heat-
ing season to determine is a creosote buildup
has occurred
6) Have flue system and unit cleaned by com-
petent flue sweeps twice a year during the
first year of use and at least once a year
thereafter or when a significant layer of
creosote has accumulated (3 mm) it should
be removed to reduce the risk of a flue fire.
WOOD STORAGE
Store wood under cover, such as in a shed, or cov-
ered with a tarp, plastic, tar paper, sheets of scrap
plywood, etc., as uncovered wood can absorb water
from rain or snow, delaying the seasoning process.
MAINTENANCE
It is very important to carefully maintain your fire-
place heater, including burning seasoned wood
and maintaining a clean heater and flue system.
Have the flue cleaned before the burning season
and as necessary during the season, as creosote
deposits may build up rapidly. Moving parts of your
heater require no lubrication. The integrity of all
heater parts including baffle plates, cast iron liners,
fire bricks, air tubes, air bars, door rope seals, and
door glass is imperative for the correct operation
and longevity of your Regency Wood heater. They
should be inspected on a regular basis and replaced
if they show any signs of undue wear or damage.
Failure of any of these components can damage
the heater and void warranty.
GLASS MAINTENANCE
Your Regency heater is supplied with 5 mm Ne-
oceram ceramic glass that will withstand the highest
heat that your unit will produce. In the event that
you break your glass by impact, purchase your
replacement from an authorized Regency dealer
only, and follow our step-by-step instructions for
replacement.
Allow the heater to cool down before cleaning the
glass, do not clean the glass when it is hot. Do not
use abrasive cleaners.
DOOR LATCH
ADJUSTMENT
The door latch may require adjustment as the door
gasket material compresses over time.
Follow the steps below to allow the latch to be moved
closer to the door frame, causing a tighter seal.
1. Carefully remove the split pin, Latching Sleeve
and pin from the handle
2. Spin the door handle anti-clockwise (when look-
ing at the front of the door) to the required depth
3. Re-install the split pin, Latching Sleeve & pin
into the handle
4. Adjust the Set Screw to the proper depth to
ensure the handle cannot rotate 360 degrees.
Rear V
iew of Door shown
Latching
Sleeve
Pin
Set Screw

Regency Alterra Freestanding Wood Fire 11
PARTS LIST
parts list
HEATER ASSEMBLY
1) 1391000 Firebox Assembly
2) 1391600
2a) 1141800
Air Slide
Secondary Air Tube
Pins (2)
Brick Set
Legs Assembly
Door Handle Set
Door Frame
Gasket
Ceramic Glass with Glass Seal
Glass Seal Gasket
Door Seal Gasket
Pedestal Assembly
Bottom Rear Plate
Fan Kit Assembly
Black Right Panel
SS Right Panel
3) 1390001
4) 8010108
5) 1394000
6) 8010114
7) 1392100
8) 3720202
9) 8010702
10) 1392002
11) 3720103
12) 1393000
13) 1390003T
14) 1396000T
15) 1390004
1390007
16) 1395100
Top Panel
1
2
3
4
5
6
7
8
9
10
11 12
27
13
14
15
16
25
171820212224 1923
26
28
29
30
31
2a
32
17) 1390005 Black Left Panel
1390008 SS Left Panel
18) 1390009 Rear Shield
19) 4030214 M6x30 Hex Bolt
20) 1390011 Fan Air Deflector
21) 1390006 Inner Heat Shield
22) 4030207 M6x50 Hex Bolt
23) 1390010 Clearance Sleeve 12x6.5x20L
24) 1390002 Clearance Sleeve 12x6.5x40L
25) 1395200 Front Panel
26) 1391300 Door Latch Bracket
27) 1393200T Bottom Panel Assembly
28) 1391001 Metal Lip 3mm
29) 1391002 Door Hinge Bracket
30) 1141004 Rear Baffle/Brick Support Bar
31) 1391401 Air Slide Shaft
32) 1151700B Air Slide Fasteners (3 pcs)
Part# Description Part# Description
PARTS LIST
Regency Alterra Freestanding Wood Fire
STOVE ASSEMBLY

12 Regency Alterra Freestanding Wood Fire
WARRANTY
warranty
Limited Warranty
FPI Fireplace Products International Ltd. (“the manufacturer”) through its wholly owned subsidiary, Fireplace
Products Australia Pty Ltd (for Australia and New Zealand customers) and sold under the Regency® brand of
fireplace products (collectively referred to herein as “FPI”), extends this Limited Warranty to the original purchaser
of this appliance provided the product remains in the original place of installation. The items covered by this
limited warranty and the period of such coverage is set forth in the table below.
Some conditions apply (see below).
The policy is not transferable, amendable or negotiable under any circumstances.
Wood Products Component Coverage Labor
Coverage
Components Covered
15
years
2
years
1
year
Warranty (Years)
Welded Firebox Steel

5
All Stainless Steel Components, Smoke Deflectors,
Heat Shields etc.

1
Air Tubes

1
Airmate

1
Door handle and latch assembly, all hardware
 1
Glass Thermal Breakage Only
 1
Steel Faceplates, Accessory Housings
 1
All Plating
 1
Ash Drawer, Heatshields, Pedestal

1
All Baffles-Steel, Ceramic, Vermiculite

1
All castings, firebox, surrounds, doors, panels etc.
 1
All Electrical, Fans, wiring, switches etc.

(Fan only)

1
Glass - Crazing
 1
Catalyst Assembly (see below for specific details)
6 Years
Prorated
3
Flue components
 1
Firebricks
Nil
Nil
After the original warranty coverage for any of the parts above have expired, any repair and/or replacement parts
purchased by the consumer from FPI or through an accredited distributor or dealer will carry a ninety (90) day
warranty (valid only with an original copy of the tax invoice). No labor coverage is included with any repair and/or
replacement part.
Replacement parts are limited to one per warranty term. Airtube and baffle replacements are limited to one
replacement per term.
Catalyst Assembly
IMPORTANT WARRANTY INFORMATION FOR UNITS WITH A CATALYTIC CONVERTER
FPI will replace, at no charge to the consumer, 'one' catalytic converter that ceases to function within three (3)
years from the date of purchase by the original consumer, provided that the following conditions are met:
(1) The catalytic converter must not have been mechanically abused
(2) Only recommended fuels have been used in the appliance
Revision Date: December 2016 Regency Wood Products Warranty

Regency Alterra Freestanding Wood Fire 13
WARRANTY
warranty
If after three (3) years the catalytic converter fails to function, a prorated warranty will provide for replacement at
the following fee schedule to be paid by the consumer*:
Year 4.....................$90*
Year 5.....................$100*
Year 6.....................$110*
* Prices subject to change without notice. Conditions (1) and (2) above also apply for prorated warranty periods.
AFTER YEAR SIX (6), THE CONSUMER MUST PURCHASE ANY CATALYTIC CONVERTERS THAT NEED REPLACEMENT AT
THE CURRENT RETAIL PRICE, AND WILL BE RESPONSIBLE FOR ANY LABOUR COSTS TO REMOVE AND/OR SERVICE.
LABOR WILL ONLY BE COVERED ON THE CATALYTIC CONVERTER FOR THE FIRST THREE (3) YEARS.
Conditions:
Warranty protects against defect in manufacture or FPI factory assembled components only, unless herein
specified otherwise. This warranty will only apply to those products which are acquired at the time of this
warranty being effective. FPI will not be liable for any damage or loss that falls outside the scope of the warranty.
Any part(s) found to be defective during the warranty period as outlined above will be repaired or replaced at FPI’s
option through an accredited distributor, dealer or pre-approved and assigned agent provided that the defective
part is returned to the distributor, dealer or agent for inspection if requested by FPI. Alternatively, FPI may at its
own discretion fully discharge all of its obligations under the warranty by refunding the verified purchase price of
the product to the original purchaser. The purchase price must be confirmed by an original copy of the tax invoice.
The authorised selling dealer, or an alternative authorised FPI dealer if pre-approved by FPI, is responsible for all
in-field diagnosis and service work related to all warranty claims. This warranty does not cover dealer travel
costs for diagnostic or service work. Dealers may charge homeowner for travel and additional time. Check with
your selling dealer in advance for any costs to you when arranging a warranty call. FPI is not responsible for
results or costs of workmanship of unauthorised FPI dealers or agents in the negligence of their service work.
Additional service fees may apply if you are seeking warranty service from a dealer other than the dealer from
whom you originally purchased the product.
At all times FPI reserves the right to inspect reported complaints on location in the field claimed to be defective
and determine whether the warranty will apply prior to processing or authorising of any claim. Failure to allow
this upon request will void the warranty.
All warranty claims must be submitted by the dealer servicing the claim, including an original copy of the tax
invoice (proof of purchase by you). All claims must be complete and provide full details as requested by FPI to
receive consideration for evaluation, including proof of maintenance records. Incomplete claims may be rejected.
FPI has absolute discretion to assess and determine any warranty claim and may accept or reject a claim as it
considers appropriate.Any part or parts of the unit found to be defective will be repaired or replaced at FPI's
option, through an accredited distributor or service agent provided that the defective part be returned to the
distributor or agent, Transportation Prepaid, if requested.It is the general practice of FPI to charge for larger,
higher priced replacement parts and issue credit once the replaced component has been returned to FPI and
evaluated for manufacturer defect.
If a consumer has a unit installed outside an accredited distributor, dealer or pre-approved service agent’s
service area, or the closest approved service agent is situated more than thirty (30) kilometres from the
installation, FPI is not obliged to arrange warranty repairs or shipping/transportation costs. In these cases, the
consumer must arrange warranty service with its selling dealer, and shipping, travel and/or additional labor
charges will apply.
Unit must be installed according to all manufacturers’ instructions as per the manual.
All Local and National required codes must be met.
The installer is responsible to ensure the unit is operating as designed at the time of installation.
Revision Date: December 2016 Regency Wood Products Warranty

14 Regency Alterra Freestanding Wood Fire
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Revision Date: November 2016
Regency Wood Products Warranty
The original purchaser is responsible for annual maintenance of the unit, as outlined in the owner’s manual. As
outlined below, the warranty may be voided due to problems caused by lack of maintenance. Annual maintenance
records should be retained.
Exclusions:
This Limited Warranty does not extend to paint, rust or corrosion of any kind due to a lack of maintenance or
improper venting, combustion air provision, corrosive chemicals (i.e. chlorine, salt, air, etc.), firebrick (rear, sides or
bottom), door or glass gasket, or any other additional factory fitted gasket.
Malfunction, damage or performance based issues as a result of environmental conditions, location, chemical
damages, downdrafts, installation error, installation by an unqualified installer, incorrect chimney components
(including but not limited to cap size or type), operator error, abuse, misuse, use of improper fuels (such as
unseasoned timber, mill-ends, construction timber or debris, off-cuts, treated or painted timber, tea tree, metal or
foil, plastics, garbage, solvents, cardboard, coal or coal products, oil based products, waxed cartons, compressed
pre-manufactured logs), accidents, lack of regular maintenance and upkeep, acts of God, weather related
problems from hurricanes, tornados, earthquakes, floods, lightning strikes/bolts or acts of terrorism or war, which
result in malfunction of the appliance are not covered under the terms of this Limited Warranty.
FPI has no obligation to enhance or modify any unit once manufactured (i.e. as products evolve, field modifications
or upgrades will not be performed on existing appliances).
Any unit showing signs of neglect or misuse will not be covered under the terms of this warranty policy and may
void this warranty. This includes units with rusted or corroded fireboxes which have not been reported as rusted or
corroded within three (3) months of installation/purchase. Any alteration to the unit which causes sooting or
carboning that results in damage to the exterior fascia or over firing that can cause component or firebox/heat
exchanger failure will not be covered by this warranty.
Units which show evidence of being operated while damaged, or with problems known to the purchaser and
causing further damages will void this warranty.
Units where the serial no. has been altered, deleted, removed or made illegible will void this warranty.
Minor movement, expansion and contraction of the steel is normal and is not covered under the terms of this
warranty.
Freight damages for products or parts are not covered under the terms of the warranty.
Porcelain/Enamel: Absolute perfection is neither guaranteed nor commercially possible. Any chips must be
reported and inspected by the authorised selling dealer within three (3) days of installation. Any damage of this
type not reported after this time period will be subject to rejection and any related warranty will not apply.
Special Finishes: Expect some changes in color as the product "ages" with constant heating and cooling. The
manufacturer warranty does not cover tarnishing, changing colors and/or marks (i.e. finger prints, etc.) after the
purchase of the product. Damage from the use of abrasive cleaners is not covered by warranty.
Products made or provided by other manufacturers and used in conjunction with the FPI appliance without prior
authorisation from FPI may void this warranty.
INCORRECT INSTALLATION IS NOT COVERED BY WARRANTY. A SERVICE OR CALLOUT FEE WILL BE CHARGED IN
THESE CIRCUMSTANCES.

Regency Alterra Freestanding Wood Fire 15
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Limitations of Liability:
1. Exclusion of implied terms
The customer may have the benefit of consumer guarantees under the Australian Consumer Law. To the maximum
extent permitted by law, all terms, conditions or warranties that would be implied into this Warranty or in
connection with the supply of any goods or services by the supplier under law or statute or custom or international
conventions are excluded.
2. Limitation of liability
(a) To the maximum extent permitted by law and subject to clauses 1 and 3, the supplier’s total liability arising out
of or in connection with its performance or its obligations pursuant to this Warranty, or arising out of or in
connection with the supply of specific goods or services (including pursuant to or for breach of this Warranty,
under statute, in equity or for tort, including negligent acts or omissions) is limited as follows: (i) the supplier shall
have no liability to the customer for any Consequential Loss; (ii) without limiting the effect of clause 2(a)(i), the
supplier’s total aggregate liability for Loss, however arising, shall not exceed the GST exclusive aggregate price paid
by the customer to the supplier for the specific goods or services that gave rise to the Loss in question.
(b) The limitations and exclusions in this sub-clause do not apply to the extent that any Loss is directly attributable
to: (i) the personal injury or death caused by the supplier’s default, breach of this Warranty or negligence; or (ii)
fraud by the supplier.
(c) Each party must take reasonable steps to mitigate any Loss it suffers or incurs.
3. Limitation of liability under Australian Consumer Law Guarantees
(a) To the extent that goods supplied by the supplier are not goods of a kind ordinarily acquired for personal,
domestic or household use and the customer is deemed to be a consumer for the purposes of section 64A of the
Australian Consumer Law, the customer agrees that the supplier’s liability for a failure to comply with a consumer
guarantee that the customer may have a benefit under the Australian Consumer Law (other than a guarantee
under sections 51 (title), 52 (undisturbed possession) and 53 (undisclosed securities)), is limited to, at the option of
the supplier, one or more of the following: (i) replacement of the goods or the supply of equivalent goods; (ii) the
repair of the goods; (iii) the payment of the cost of replacing the goods or of acquiring equivalent goods; or (iv)
equivalent goods; or (v) the payment of the cost of having the goods repaired.
(b) To the extent that services supplied by the supplier are services other than services of a kind ordinarily acquired
for personal, domestic or household use or consumption, the supplier’s liability for failure to comply with a
consumer guarantee that the customer may have the benefit of is limited to, at the option of the supplier: (i) the
supply of the services again; or (ii) the payment of the cost of having the services supplied again.
4. Subject to Change
This Limited Warranty is given at the time of sale and purchase of the relevant fireplace product. The terms of this
Limited Warranty may be amended from time to time by FPI in accordance with changes to business practices,
consumer laws or other legal requirements. The rights and protections granted under the Limited Warranty are
those in force in relation to a fireplace product at the time and in the place of sale of that product, and only those
terms will be applicable in respect of that product.
5. Severability
Any term of this Limited Warranty that is invalid or unenforceable in any jurisdiction is to be read down for the
purposes of that jurisdiction, if possible, so as to be valid and enforceable, and is otherwise capable of being
severed to the extent of the invalidity or unenforceability, without affecting the remaining provisions of this
Limited Warranty or affecting the validity or enforceability of that provision in any other jurisdiction.
6. Definitions
For purposes of clauses 1, 2 and 3:
(a) Consequential Loss means loss of expected savings, loss of use, loss of opportunity, loss of profit, loss of
revenue, increased financing costs, loss arising from delay, or any consequential, special or indirect loss or damage,
whether or not the possibility or potential extent of the loss or damage was known or foreseeable, and whether
arising from a claim under indemnity, contract, tort (including negligence), statute or otherwise.
(b) Loss means any expense, cost or damage of any kind and includes Consequential Loss and a fine or penalty
imposed by a statutory or other authority.
Revision Date: December 2016 Regency Wood Products Warranty

16 Regency Alterra Freestanding Wood Fire
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Revision Date: November 2016
Regency Outdoor Products Warranty
How to Obtain Warranty Service:
Customers should contact the authorised selling dealer to obtain warranty service. In the event the authorised
selling dealer is unable to provide warranty service, please contact FPI by mail at the address listed below. Please
include your name, address, purchase date, selling dealer, serial #, type of unit, a brief description of the problem,
email and telephone contact information, and a copy of your original tax invoice. A representative will contact you
to make arrangements for an inspection and/or warranty service. (See below for Western Australia and/or New
Zealand)
Please note Fireplace Products Australia Pty Ltd does not provide installation services.
Fireplace Products Australia Pty Ltd
1 –3 Conquest Way
Hallam, VIC
Australia, 3803
Phone: [phone]
Fax: [phone]
To obtain warranty service in Western Australia and/or New Zealand, please contact one of our
authorised distributors in those areas:
Western Australia:
Air Group Australia
28-30 Division St.
Welshpool, WA
Australia, 6106
Phone: [phone]
Fax: [phone]
New Zealand:
Aber Holdings Ltd
PO Box 10095
Te Rapa, Hamilton
New Zealand, 3241
Freephone: 0800 161 161
Product Registration and Customer Support:
Thank you for choosing a Regency Fireplace. Regency strives to be a world leader in the design, manufacture, and
marketing of hearth products. To provide the best support for your product, we request that you complete a
product registration form at http://www.regency-fire.com.au/Customer-Care/Warranty-Registration.aspx within
ninety (90) days of purchase.

Regency Alterra Freestanding Wood Fire 17
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Product Registration and Customer Support:
Thank you for choosing a Regency Fireplace. Regency strives to be a world leader in the design, manufacture, and
marketing of hearth products. To provide the best support for your product, we request that you complete a product
registration form found on our Web Site under Customer Care within ninety (90) days of purchase.
For purchases made in CANADA or the UNITED STATES:
http://www.regency-fire.com/Customer-Care/Warranty-Registration.aspx
For purchases made in AUSTRALIA:
http://www.regency-fire.com.au/Customer-Care/Warranty-Registration.aspx
You may also complete the warranty registration form below to register your Regency Fireplace Product and mail and/or
fax it back to us, and we will register the warranty for you. It is important you provide us with all the information below in
order for us to serve you better.
Warranty Registration Form (or Register online immediately at the above Web Site):
Warranty Details
Serial Number (required):
Purchase Date (required) (mm/dd/yyyy):
Product Details
Product Model (required):
Dealer Details
Dealer Name (required):
Dealer Address:
Dealer Phone #:
Installer:
Date Installed (mm/dd/yyyy):
Your Contact Details (required)
Name:
Address:
Phone:
Email:
For purchases made in CANADA:
FPI Fireplace Products
International Ltd.
6988 Venture St.
Delta, British Columbia
Canada, V4G 1H4
For purchases made in the UNITED STATES:
Fireplace Products U.S., Inc.
PO Box 2189 PMB 125
Blaine, WA
United States, 98231
Phone: [phone]
Fax: [phone]
Phone: [phone]
Fax: [phone]
For purchases made in AUSTRALIA:
Fireplace Products Australia Pty
Ltd
1- 3 Conquest Way
Hallam, VIC
Australia, 3803
Phone: [phone]
Fax: [phone]
For fireplace care and tips and answers to most common questions please visit our Customer Care section on our Web Site.
Please feel free to contact your selling dealer if you have any questions about your Regency product.

18 Regency Alterra Freestanding Wood Fire

Regency Alterra Freestanding Wood Fire 19

Installer: Please complete the following information
Dealer Name & Address:______________________________________________
___________________________________________________________________
Installer: ___________________________________________________________
Phone #: ___________________________________________________________
Date Installed: ______________________________________________________
Serial #:____________________________________________________________
© Copyright 2021, FPI Fireplace Products International Ltd. All rights reserved.