Regency Fireplace Products Contura RC500E Quick start guide

MODELS: RC500E-NG11 Natural Gas RC500E-LP11 Propane
Contura®RC500E Direct Vent Gas Fireplace
Owners &
Installation Manual
FPI FIREPLACE PRODUCTS INTERNATIONAL LTD. 6988 Venture St., Delta, BC Canada, V4G 1H4
919-960h 06.15.23
Tested by: Installer: Please complete the details on the back cover
and leave this manual with the homeowner.
Homeowner: Please keep these instructions for future
reference.
- Do not store or use gasoline or other ammable vapors and liquids in the vicinity of this or any
other appliance.
- WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch: do not use any phone in your building.
Leave the building immediately.
• Immediately call your gas supplier from a neighbour's phone. Follow the gas supplier's
instructions.
• If you cannot reach your gas supplier, call the re department.
Installation and service must be performed by a qualied installer, service agency or the gas supplier.
Warning
Fire or Explosion Hazard
Failure to follow safety warnings exactly could result in serious
injury, death, or property damage.
Certied to/Certié pour: CSA 2.17-2017
ANSI Z21.88-2019
CSA 2.33-2019

2| RC500E-11
To the New Owner:
Congratulations!
You are the owner of a state-of-the-art Contura® RC500E Gas Stove by REGENCY FIREPLACE PRODUCTS. The RC500E is a
hand crafted appliance and has been designed to provide you with all the warmth and charm of a wood replace at the ick
of a switch. The model RC500E has been approved by Intertek for both safety and eciency. As it also bears our own mark,
it promises to provide you with economy, comfort and security for many trouble free years to follow. Please take a moment
now to acquaint yourself with these instructions and the many features of your Regency® Stove.
920-408
4.34.7
Instruction Plate
For a glass-fronted gas appliance where the temperature of the glass
viewing area outside surface exceeds the limits specified in Clause 5.14.4, the following
graphic danger and statements shall be shown on a Class IIIA-2 Permanent Label.
4.34.6
Instruction Plate
Each appliance shall bear a Class IIIB marking with letters on a contrasting background, located
adjacent to the controlling device or in an equally conspicuous position where the instruction can be easily read.
April 22/14: Created draft
Double sided
Material: Synthetic Paper
Size 5.965" W x 5.71" H
Color: As shown in artwork
DANGER
HOT GLASS WILL
CAUSE BURNS
DO NOT TOUCH GLASS
UNTIL COOLED
NEVER ALLOW CHILDREN
TO TOUCH GLASS
A barrier designed to reduce the risk of burns from the hot viewing glass
is provided with this appliance and must be installed for the protection
of children and other at risk individuals.
!DANGER
!
920-408
CAUTION:
HOT WHILE IN OPERATION. DO NOT TOUCH.
SEVERE BURNS MAY RESULT. KEEP CHILDREN, CLOTHING, FURNITURE,
GASOLINE, AND ANY OTHER LIQUIDS WITH FLAMMABLE VAPOURS AWAY.
KEEP BURNER AND CONTROL COMPARTMENT CLEAN.
SEE INSTALLATION AND OPERATING INSTRUCTIONS ACCOMPANYING
APPLIANCE.
Front Back
LA SURFACE VITRÉE CHAUDE
PEUT CAUSER DES BRÛLURES.
NE TOUCHEZ PAS À LA
SURFACE VITRÉE NON REFROIDIE.
NE LAISSEZ JAMAIS UN
ENFANT TOUCHER LA SURFACE
VITRÉE.
DANGER
!
L’écran pare-étincelles fourni avec ce foyer réduit le risque de brûlure en cas de
contact accidentel avec la vitre chaude et doit être installé pour la protection des
enfants et des personnes à risque.
920-408-fr
ATTENTION
S'assurer que le brûleur et le compartiment des commandes sont propres.
Voir les instructions d’installation et d’utilisation qui accompagnent
l'appareil.
Risque de brûlures graves.
Ne pas toucher l’appareil lorsqu’il fonctionne.
Ne pas laisser les enfants s’approcher de l’appareil. Garder les
vêtements, les meubles et tout gaz ou liquide inflammable (carburant)
à distance de l'appareil.

RC500E-11 | 3
table of contents
Copy of Safety Label...........................................................4
Unit Dimensions with Vertical Venting ..................................5
Unit Dimensions with Horizontal Venting ..............................5
Gas Line Dimensions ..........................................................5
Manufactured Mobile Home Requirements............................6
Warning: Carbon Monoxide Poisoning Hazard.......................7
MA Code - CO Detector.......................................................8
Installation Precautions..................................................... 25
Safety Precautions for the Installer .................................... 25
Vent Restrictor Position..................................................... 25
Reversible Flue Collar ....................................................... 25
Exterior Vent Terminal Locations........................................ 26
Clearances to Combustibles............................................... 27
Locating your Gas Stove ................................................... 27
Manufactured Mobile Home Additional Requirements .......... 27
Combustion and Ventilation Air.......................................... 27
Flue Pipe Clearances to Combustibles ................................ 27
Accent Light Bulb Install ................................................... 27
4” x 6-5/8” Rigid Pipe Cross Reference Chart...................... 28
Rigid Horizontal or Vertical Terminations ............................ 30
Venting Arrangements - Vertical Venting ............................ 31
Venting Arrangements - Horizontal Venting ........................ 32
Collinear 3" - 3" Flex Pipe Venting .................................... 35
Vertical Termination with Co-linear Flex System .................. 36
DV Stove Horizontal Vent Kit ............................................. 37
DV Stove Horizontal Vent Kit Installation ............................ 37
Residential and Manufactured Homes / Mobile Homes
Minimum Horizontal Termination Installations..................... 39
Dura-Vent Termination Kit ................................................. 41
Horizontal Terminations .................................................... 42
Vertical Terminations ........................................................ 43
Converting Class A Metal Chimney to Direct Vent System .... 45
Cathedral Ceilings............................................................. 46
High Elevation.................................................................. 46
Gas Connection................................................................ 46
System Data .................................................................... 44
Aeration Adjustment......................................................... 47
Gas Pipe Pressure Testing ................................................. 47
885 S.I.T. Valve Description............................................... 47
Opening the Front Glass Door ........................................... 48
Lower Access Panel Removal / Installation ......................... 48
Front Grill Removal / Installation ....................................... 49
Burner Removal / Installation............................................ 49
Enamel Panel Installation.................................................. 50
Conversion Kit from NG to LP............................................ 51
Log Set Installation .......................................................... 53
Optional Media Installation................................................ 56
Optional Wall Thermostat.................................................. 57
Manual Operation (No Remote) ......................................... 57
Final Check...................................................................... 57
Back Up Battery ............................................................... 57
Wiring Diagram Without Thermostat.................................. 58
Wiring Diagram With Thermostat....................................... 59
Lighting Procedure / Shutdown Procedure.......................... 60
Copy of the Lighting Plate Instructions............................... 61
Normal Operating Sounds of Gas Appliances ...................... 62
Maintenance Instructions.................................................. 62
Flame Pattern .................................................................. 62
Glass Gasket .................................................................... 63
Glass Replacement ........................................................... 63
Valve Assembly Replacement ............................................ 63
Accent Light Bulb Replacement ......................................... 63
Gas Maintenance.............................................................. 64
Main Assembly................................................................. 65
Accessories......................................................................68
Gas Installation Checklist ....................................................9
Remote/Receiver Coding................................................... 11
Important Message ........................................................ 12
Specications................................................................... 12
Information for Mobile / Manufactured Homes ................... 12
Before You Start............................................................... 12
Lighting Procedure ........................................................... 13
Shutdown Procedure ........................................................ 13
Copy of the Lighting Plate Instructions............................... 14
Proame II Remote Control Operating Instructions ............ 15
First Fire..........................................................................19
Operating Instructions ...................................................... 19
Operation Using an Optional Wall Thermostat..................... 19
Opening the front glass door............................................. 20
Manual Operation (No Remote) ......................................... 20
Safety Screen Installation / Removal ................................. 21
Levelling Leg Adjustment.................................................. 21
General Vent Maintenance ................................................ 22
Log Replacement ............................................................. 22
Glass Replacement ........................................................... 22
Outside Side Glass Replacement........................................ 23
Accent Light Bulb Replacement ......................................... 23
Fan Maintenance / Replacement........................................ 23
Warranty ....................................................................70
General Safety Information ............................................... 24
Installation Checklist......................................................... 24
Venting Introduction......................................................... 25
Owner's Information
Installer's Information
On Demand Pilot (Seven Day Safety Timer)
Important information if using the appliance in CPI (continuous pilot
mode) only
This appliance is a ProFlame 2 system tted with the “On Demand” Pilot, a safety
feature which will shut down the gas valve completely by extinguishing the pilot
light in the event of a continuous full seven days of inactivity.
This only applies if the CPI (continuous pilot) switch is in the “on” position in your
remote control transmitter.
Each time the main burner shuts down, manually or through the call from the ther-
mostat, the seven day timer starts again.
The seven day inactivity timer is controlled within the circuit board. Therefore, if in CPI
mode and when the pilot light is extinguished after seven straight days of inactivity,
the CPI setting on the remote control transmitter will remain in the “CPI” (continuous
pilot) position. Therefore, all that is required to relight the pilot would be to press
the on/o button on the remote control transmitter from “on” to “o” and back to
“on”. Once the pilot has re-established operation will resume as normal. There is no
requirement to do anything with the IPI/CPI mode on the remote control transmitter.
If the unit never goes as long as seven full days without a call for heat, the pilot will
remain lit until it is manually shut-o.
If the unit is being operated in IPI (intermittent pilot) mode, neither the above
instructions nor the seven day timer will apply.
See the instructions in this manual and on the Lighting Instructions plate on the
appliance to light or re-light the pilot.

4| RC500E-11
safety decal
This is a copy of the label that accompanies
each Direct Vent Freestanding Gas Stove. We
have printed a copy of the contents here for
your review.
Copy of Safety Label
NOTE: Regency® units are constantly being
improved. Check the label on the unit and if
there is a dierence, the label on the unit is
the correct one.
For the State of Massachusetts, installation and repair must be done by a plumber or gas tter licensed in the
Commonwealth of Massachusetts.
For the State of Massachusetts, exible connectors shall not exceed 36 inches in length.
For the State of Massachusetts, the appliances individual manual shut-o must be a t-handle type valve.
The State of Massachusetts requires the installation of a carbon monoxide alarm in accordance with NFPA 720
and a CO alarm with battery back up in the same room where the gas appliance is installed.
This appliance must be installed in accordance with local codes, if any; if none, follow the National Fuel Gas Code, ANSI Z223.1, or Natural Gas and
Propane Installation Code, CSA B149.1.
This appliance must be installed in accordance with the Standard CAN/CSA Z240 MH, Mobile Housing, in Canada, or with the Manufactured Home
Construction and Safety Standard, Title 24 CFR, Part 3280, in the United States, or when such a standard is not applicable, ANSI/NCSBCS A225.1/NFPA
501A, Manufactured Home Installations Standard or ANSI A119.2 ou NFPA 501C Standard for Recreational Vehicles.
This appliance is only for use with the type(s) of gas indicated on the rating plate and may be installed in an aftermarket, permanently located,
manufactured home (USA only) or mobile home, where not prohibited by local codes. See owner's manual for details. This appliance is supplied with a
conversion kit. Fan Kit (Part # 910-215/P)
Installer l'appareil selon les codes ou règlements locaux, ou, en l'absence de tels règlements, selon les codes d'installation ANSI Z223.1, National Fuel
Gas Code ou CSA-B149.1 en vigueur.
Installer l'appareil selon la norme CAN/CSA-Z240, Série MM, Maison mobiles ou CAN/CSA-Z240 VC, Véhicules de camping, ou la norme 24 CFR Part
3280, Manufactured Home Construction and Safety Standard. En l’absence de telles normes, suivre la norme ANSI/NCSBCS A225.1/NFPA 501A,
Manufactured Home Installations Standard, ou ANSI A119.2 ou NFPA 501C Standard for Recreational Vehicles.
Cet appareil doit être utilisé uniquement avec le(s) type(s) de gaz indiqué(s) sur la plaque signalétique. Cet appareil peut être installé dans une maison
préfabriquée ou mobile (É.-U. seulement) installée à demeure si les règlements locaux le permettent. Voir le manuel d'utilisation pour plus de détails. Cet
appareil est livré avec une trousse de conversion. Système de ventilation (Part # 910-215/P)
This vented gas fireplace heater is not for use with air filters. Ne pas utiliser de filtre à air avec ce foyer au gaz à évacuation.
5" WC/C.E. (1.25 kPa)
3.5" WC/C.E. (0.87 kPa)
1.6" WC/C.E. (0.40 kPa)
11" WC/C.E. (2.74 kPa)
10" WC/C.E. (2.49 kPa)
6.4" WC/C.E. (1.59 kPa)
Minimum supply pressure
Manifold pressure High
Manifold pressure Low
Minimum supply pressure
Manifold pressure High
Manifold pressure Low
DUPLICATE SERIAL NO.
DO NOT REMOVE THIS LABEL /
NE PAS ENLEVER CETTE ÉTIQUETTE
491
FPI Fireplace Products International Ltd. Delta, BC, Canada
Made in Canada/Fabriqué au Canada
Minimum Clearances to Combustibles/Dégagements minimaux aux matériaux combustibles
C 2" / 50mm
A* 9"/229mm
Minimum ceiling height from top of unit:15"/381mm
Hauteur du plafond min. depuis le dessus de
l'appareil : 15"/381mm
Minimum clearance of Vent Terminal
to Outside Corner & Inside Corner:
with AstroCap 6"/150mm
with Dura-Vent Cap 12"/300mm
Serial No./ No de série
Maximum Input
Minimum Input
Orifice size
Altitude
Maximum Input
Minimum Input
Orifice size
Altitude
FACTORY EQUIPPED FOR NATURAL GAS
Model:RC500E-NG11
FACTORY EQUIPPED FOR PROPANE GAS
Model:RC500E-LP11
Pression d'alimentation minimale
Pression manifold lev e é é
Pression manifold basse
Pression d'alimentation minimale
Pression lev e manifold é é
Pression manifold basse
23,000 Btu/h (6.74 Kw/h)
16,000 Btu/h (4.69 Kw/h)
#43 DMS (2.37mm)
0-4500 ft/pi (0-1372m)
22,000 Btu/h (6.45 Kw/h)
18,000 Btu/h (5.28 Kw/h)
#54 DMS (1.4mm)
0-4500 ft/pi (0-1372m)
D bit calorifique maximalé
D bit calorifique minimalé
Taille de l'orifice
Altitude
D bit calorifique maximalé
D bit calorifique minimalé
Taille de l'orifice
Altitude
Model/Modèle: RC500E-NG11 Model/Modèle:
RC500E-LP11
Part #: 919-959a
Colour: Everything black on grey except for items indicated as being printed in red.
Size: Printed at 100% 6.556’’W x 8.753’’H
Jan 28/19: Created decal
June 14/22: Rev. A - Updated certification + changed font size
Material: Printable white polyester 7mm
Sept. 6/19: added additional screen part #
*Printer: Start serial sequence @ 000001
NOTE: This is a double sided decal
VENTED GAS FIREPLACE HEATER - NOT FOR USE WITH SOLID FUELS. CATEGORY I.
NE PAS UTILISER AVEC UN COMBUSTIBLE SOLIDE. CATÉGORIE I.
FOYER AU GAZ À ÉVACUATION -
For Use Only with Barrier (Part # 366-929/366-949) or (Part # 366-060/366-063). Follow installation instructions.
Utiliser uniquement avec l’écran (Pièce n° 366-929/366-949) ou (Pièce n° 366-060/366-063). Suivre les instructions d'installation.
ELECTRICAL SUPPLY/ALIMENTATION ÉLECTRIQUE :115V_60HZ less than/moins de 2 AMP
491
F
Left Side Wall
Right Side Wall
Horizontal
F
Left Side Wall
Right Side Wall
Vertical
Pipe
E 4"/102mm
F 50"/1270mm Pipe
* See unit manual for Alcove Clearances
B 2"/50mm
FOR USE WITH GLASS DOORS CERTIFIED WITH THE APPLIANCE ONLY.
. À UTILISER UNIQUEMENT AVEC LES PORTES VITRÉES CERTIFIÉES
APPAREIL FONCTIONNANT AU GAZ NATUREL
Modèle :RC500E-NG11
APPAREIL FONCTIONNANT AU GAZ PROPANE
Modèle :RC500E-LP11
MAY BE INSTALLED IN MANUFACTURED (MOBILE) HOMES AFTER FIRST SALE.
Listed/Nom: VENTED GAS FIREPLACE HEATER /
FOYER AU GAZ À ÉVACUATION
Certified to / Certifi :é ANSI Z21.88-2019 • CSA-2.33-2019
CSA 2.17-2017
Refer to Intertek's Directory of Building Products for detailed information.
Pour plus de détails , se reporter au Répertoire des produits de construction de Intertek.
C # 4001172
919-959a
CSA P.4.1 Fireplace Efficiency (FE) /Efficacité énergétique des foyers (EEF) CSA P.4.1
Natural Gas / Gaz naturel 60.38%
Propane Gas / Gaz propane 61.42%
CANADIAN ENERGY
PERFORMANCE
VERIFIED
RENDEMENT
ÉNERGÉTIQUE
VÉRIFIÉ
EP5011169

RC500E-11 | 5
dimensions
Unit Dimensions With Vertical Venting
Unit Dimensions With Horizontal Venting Gas Line Dimensions
40-5/16"
42"
19-5/16"
18-13/16"
(478mm)
(490mm)
(1066mm)
(1022mm)
22-13/16"
(579mm)
1-11/16”
(43 mm)
43-3/4”
(1111 mm)
R2-3/16”
knock out
4-5/16”
(110 mm)
gas line
5-3/8”
to C/L base of unit
18-13/16"
(478mm)
19-5/16"
(490mm)
42"
(1066mm)
17-1/4"
(437mm)
44-1/4"
(1123mm)
22-1/8"
(562mm)
4-5/16" (110 mm) knock out
If exiting from base of appliance
Gas line-If exiting from
rear of appliance
NOTE
The 120 volt three-prong plug is located at the rear bottom
of the appliance.

6| RC500E-11
MANUFACTURED MOBILE HOME REQUIREMENTS
INFORMATION FOR MOBILE/MANUFACTURED HOMES AFTER FIRST SALE
This Regency® product has been tested and listed by Intertek as a Direct Vent Wall Furnace to the following
standards: VENTED GAS FIREPLACE HEATERS ANSI Z21.88-2019 / CSA 2.33-2019 and CSA 2.17-2017.
This Direct Vent System Appliance must be installed in accordance with the manufacturer's installation instructions
and the Manufactured Home Construction and Safety Standard, Title 24 CFR, Part 3280, or the current Standard
of Fire Safety Criteria for Manufactured Home Installations, Sites, and Communities ANSI/NFPA 501A, and with
CAN/CSA Z240-MH Mobile Home Standard in Canada.
This appliance installation must comply with the manufacturer's installation instructions and local codes, if any.
In the absence of local codes follow the current National Fuel Gas Code, ANSI Z223.1 and the current National
Electrical Code ANSI/NFPA 70 in the U.S.A., and the current CSA B149.1 Gas Installation Code and the current
Canadian Electrical Code CSA C22.1 in Canada.
This appliance comes equipped with a dedicated #8 Ground Lug for attachment of the ground wire to the steel
chassis as applicable to local codes.
The appliance, when installed, must be electrically grounded in accordance with local codes or, in the absence
of local codes, with the National Electrical Code, ANSI/NFPA 70, or the Canadian Electrical Code, CSA C22.1.
Ensure that structural members are not cut or weakened during installation.
This appliance may be installed in an aftermarket permanently
located, manufactured (U.S.A. only) or mobile home, where not
prohibited by local codes.
This appliance is only for use with the type of gas indicated on
the rating plate. A conversion kit is supplied with the appliance.

RC500E-11 | 7
WARNING
CARBON MONOXIDE POISONING HAZARD
Failure to follow the steps outlined below for each appliance connected to the venting
system being placed into operation could result in carbon monoxide poisoning or death.
The following steps shall be followed for each appliance connected to the venting system
being placed into operation, while all other appliances connected to the venting system are
not in operation:
1. Seal any unused openings in the venting system.
2. Inspect the venting system for proper size and horizontal pitch, as required in the
National Fuel Gas Code, ANSI Z223.1/NFPA 54 or the Natural Gas and Propane
Installation Code, CSA B149.1 and these instructions. Determine that there is no
blockage or restriction, leakage, corrosion and other deficiencies which could cause an
unsafe condition.
3. As far as practical, close all building doors and windows and all doors between the
space in which the appliance(s) connected to the venting system are located and other
spaces of the building.
4. Close fireplace dampers.
5. Turn on clothes dryers and any appliance not connected to the venting system. Turn on
any exhaust fans, such as range hoods and bathroom exhausts, so they are operating at
maximum speed. Do not operate a summer exhaust fan.
6. Follow the lighting instructions. Place the appliance being inspected into operation.
Adjust the thermostat so appliance is operating continuously.
7. Test for spillage from draft hood equipped appliances at the draft hood relief opening
after 5 minutes of main burner operation. Use the flame of a match or candle.
8. If improper venting is observed during any of the above tests, the venting system must
be corrected in accordance with National Fuel Gas Code, ANSI Z223.1/NFPA and/or
Natural Gas and Propane Installation Code, CSA B149.1.
9. After it has been determined that each appliance connected to the venting system
properly vents when tested as outlined above, return doors, windows, exhaust fans,
fireplace damper and any other gas-fired burning appliance to the previous
conditions of use.

8| RC500E-11
installer's information
5.08: Modifications to NFPA-54, Chapter 10
(2) Revise 10.8.3 by adding the following additional requirements:
(a) For all side wall horizontally vented gas fueled equipment installed in every dwelling, building or structure used in whole or in part for
residential purposes, including those owned or operated by the Commonwealth and where the side wall exhaust vent termination is less than
seven (7) feet above finished grade in the area of the venting, including but not limited to decks and porches, the following requirements shall
be satisfied:
1. INSTALLATION OF CARBON MONOXIDE DETECTORS. At the time of installation of the side wall horizontal vented gas fueled
equipment, the installing plumber or gasfitter shall observe that a hard wired carbon monoxide detector with an alarm and battery back-up is
installed on the floor level where the gas equipment is to be installed. In addition, the installing plumber or gasfitter shallobserve that a battery
operated or hard wired carbon monoxide detector with an alarm is installed on each additional level of the dwelling, building or structure
served by the side wall horizontal vented gas fueled equipment. It shall be the responsibility of the property owner to secure the services of
qualified licensed professionals for the installation of hard wired carbon monoxide detectors
a. In the event that the side wall horizontally vented gas fueled equipment is installed in a crawl space or an attic, the hard wired carbon
monoxide detector with alarm and battery back-up may be installed on the next adjacent floor level.
b. In the event that the requirements of this subdivision can not be met at the time of completion of installation, the owner shall have a period of
thirty (30) days to comply with the above requirements; provided, however, that during said thirty (30) day period, a battery operated carbon
monoxide detector with an alarm shall be installed.
2. APPROVED CARBON MONOXIDE DETECTORS. Each carbon monoxide detector as required in accordance with the above provisions
shall comply with NFPA 720 and be ANSI/UL 2034 listed and IAS certified.
3. SIGNAGE. A metal or plastic identification plate shall be permanently mounted to the exterior of the building at a minimum height of eight
(8) feet above grade directly in line with the exhaust vent terminal for the horizontally vented gas fueled heating appliance or equipment. The
sign shall read, in print size no less than one-half (1/2) inch in size, "GAS VENT DIRECTLY BELOW. KEEP CLEAR OF ALL
OBSTRUCTIONS".
4. INSPECTION. The state or local gas inspector of the side wall horizontally vented gas fueled equipment shall not approve the installation
unless, upon inspection, the inspector observes carbon monoxide detectors and signage installed in accordance with the provisions of 248 CMR
5.08(2)(a)1 through 4.
(b) EXEMPTIONS: The following equipment is exempt from 248 CMR 5.08(2)(a)1 through 4:
1. The equipment listed in Chapter 10 entitled "Equipment Not Required To Be Vented" in the most current edition of NFPA 54 as adopted by
the Board; and
2. Product Approved side wall horizontally vented gas fueled equipment installed in a room or structure separate from the dwelling, building or
structure used in whole or in part for residential purposes.
(c) MANUFACTURER REQUIREMENTS - GAS EQUIPMENT VENTING SYSTEM PROVIDED. When the manufacturer of Product
Approved side wall horizontally vented gas equipment provides a venting system design or venting system components with the equipment, the
instructions provided by the manufacturer for installation of the equipment and the venting system shall include:
1. Detailed instructions for the installation of the venting system design or the venting system components; and
2. A complete parts list for the venting system design or venting system.
(d) MANUFACTURER REQUIREMENTS - GAS EQUIPMENT VENTING SYSTEM NOT PROVIDED. When the manufacturer of a
Product Approved side wall horizontally vented gas fueled equipment does not provide the parts for venting the flue gases, but identifies
"special venting systems", the following requirements shall be satisfied by the manufacturer:
1. The referenced "special venting system" instructions shall be included with the appliance or equipment installation instructions; and
2. The "special venting systems" shall be Product Approved by the Board, and the instructions for that system shall include a parts list and
detailed installation instructions.
(e) A copy of all installation instructions for all Product Approved side wall horizontally vented gas fueled equipment, all venting instructions,
all parts lists for venting instructions, and/or all venting design instructions shall remain with the appliance or equipmentat the completion of
the installation.
MA Code - CO Detector
(for the State of Massachusetts only)

RC500E-11 | 9
installation
05/18/21
1
REGENCY GAS INSTALLATION CHECKLIST
Customer: Date Installed:
Install Address: Location of Fireplace:
Serial No: Installer:
Model No:
Site Requirements YES NO
If applicable, are the insulation, vapour barrier, and drywall present if installed on an outside wall or chase?
Does the area have a solid continuous base to support the unit?
Will the area accommodate the size of the applliance and all clearances?
Are the gas and electrical roughed into the area where the unit is being installed?
In City & Grandview series cool wall applications, is the chase enclosure sealed to prevent heat from escaping? All hot air
from the unit must exit via the mandatory ventilation openings.
In City & Grandview applications, Is the chase enclosure vented with the mandatory heat ventilation openings? See manual
for details.
If applicable, is the masonry/factory built freplace in its original condition with no modifications?
If applicable, have the hearth requirements been met?
Unit Setup YES NO
If applicable, are the standoffs and top nailing flange extensions installed and at the correct depth to accommodate finishing
material? See manual for details.
If applicable, is the fireplace level and secured, meeting framing clearances? See manual for details.
If applicable, is the unit converted to top or rear vent per manual instructions, and the insulation discarded?
Venting YES NO
Are the venting components approved for the unit installed?
Does the venting configuration comply with venting diagrams?
Is venting installed and secured, and are clearances for the vent pipe and termination cap maintained?
If applicable, was a 1/4" rise maintained for every foot of horizontal run?
Was the termination installed and sealed?
Is the direct vent termination at the highest point in the vent assembly?
If applicable, are both chimney liners continuous from flue collars to termination?
Electrical and Wiring YES NO
Is the appliance connected to the household's 110/120v per local codes? Check local codes for receptacle placement.
Were the connections in the fireplace tested with a circuit tester?
Is the appliance properly grounded?
If applicable, is the supplied electrical/gang box affixed to the wall to facilitate the mounting of the receiver/battery box ?
Gas YES NO
Does the supply pressure meet the requirements shown on the rating plate?
Was a conversion performed?
Was a leak check performed and manifold pressures verified?
Is the shut-off valve installed and easily accessible to the customer?
This general checklist does not contain all pertinent installation details or specifics and does not supersede the guidelines in this manual. Your
Regency dealer/installer should use it in conjunction with manual instructions. Please follow all local codes and jurisdictions in authority.
Gas Installation Checklist

10 | RC500E-11
installation
05/18/21
2
REGENCY GAS INSTALLATION CHECKLIST
Finishing YES NO
If applicable, is only noncombustible material installed in the noncombustible areas?
Do clearances meet installation and manual requirements?
Do the mantels and/or projections comply with the installation manual?
If applicable, was the solid fuel fireplace warning plate installed?
Appliance Media Setup YES NO
Do commands from the remote or wall switch light the pilot and main burner?
Are the burner media/log set, glass door, and screen installed per instructions in the manual?
Was the air shutter on the proper setting after running the unit for 20 minutes?
If applicable, were the surround and trims installed according to the manual?
Was the operation of the fan, lights (if installed), and flame modulation checked?
Customer Tutorial and Presentation YES NO
Is the customer confident operating the new gas appliance and aware of all the features on the remote?
Confirm that the rating and lighting plates are attached to the appliance. Do not remove.
Was the customer informed of the location of the rating and lighting plates?
Was accessing unit controls in a power outage explained to the customer?
Are the model and serial numbers and the date of installation of the unit written in the manual and on the checklist?
Were the warranty and unit registration reviewed with the customer?
Comments:

RC500E-11 | 11
owner's information
Remote/Receiver Coding
To code the receiver to the hand held remote, follow
the procedure below.
1. Open the lower door on the unit.
2. Plug in 120 volt power cord into a grounded
receptacle or install 4 AA batteries into battery
pack and plug into battery terminals located near
the gas valve. Do not use both. Only use the 4
AA batteries if 120 volt power is not available.
3. Install 3 AAA batteries into handheld remote.
4. Hold down the black reset button on the left
side (when facing unit) until 3 beeps are heard.
5. Hold down the ON/OFF button on the hand held
remote to code the remote to the receiver–after
4 beeps are heard–handheld is paired with
receiver.
ttoooollttiipp
tooltip
Reset
button
ON / OFF
switch

12 | RC500E-11
owner's information
Before You Start
Safe installation and operation of this appliance
requires common sense, however, we are required by
the Canadian Safety Standards and ANSI Standards
to make you aware of the following:
CLOTHING OR OTHER FLAMMABLE
MATERIAL SHOULD NOT BE PLACED
ON OR NEAR THE APPLIANCE.
CHILDREN AND ADULTS SHOULD
BE ALERTED TO THE HAZARDS OF
HIGH SURFACE TEMPERATURES,
ESPECIALLY THE FIREPLACE GLASS,
AND SHOULD STAY AWAY TO AVOID
BURNS OR CLOTHING IGNITION.
INSTALLATION AND REPAIR SHOULD
BE DONE BY AN AUTHORIZED
SERVICE PERSON. THE APPLIANCE
SHOULD BE INSPECTED BEFORE
USE AND AT LEAST ANNUALLY BY A
PROFESSIONAL SERVICE PERSON.
MORE FREQUENT CLEANING MAY
BE REQUIRED DUE TO EXCESSIVE
LINT FROM CARPETING, BEDDING
MATERIAL, ETC. IT IS IMPERATIVE
THAT CONTROL COMPARTMENTS,
BURNERS AND CIRCULATING AIR
PASSAGEWAYS OF THE APPLIANCE
BE KEPT CLEAN.
DUE TO HIGH TEMPERATURES, THE
APPLIANCE SHOULD BE LOCATED
OUT OF TRAFFIC AND AWAY FROM
FURNITURE AND DRAPERIES.
WARNING: FAILURE TO INSTALL THIS
APPLIANCE CORRECTLY WILL VOID
YOUR WARRANTY AND MAY CAUSE
A SERIOUS HOUSE FIRE.
YOUNG CHILDREN SHOULD BE
CAREFULLY SUPERVISED WHEN
THEY ARE IN THE SAME AREA
AS THE APPLIANCE. TODDLERS,
YOUNG CHILDREN AND OTHERS MAY
BE SUSCEPTIBLE TO ACCIDENTAL
CONTACT BURNS. A PHYSICAL
BARRIERS IS RECOMMENDED IF
THERE ARE AT RISK INDIVIDUAL IN
THE HOUSE. TO RESTRICT ACCESS TO
A FIREPLACE OR STOVE, INSTALL AN
ADJUSTABLE SAFETY GATE TO KEEP
TODDLERS, YOUNG CHILDREN AND
OTHER AT RISK INDIVIDUALS OUT
OF THE ROOM AND AWAY FROM HOT
SURFACES.
A BARRIER DESIGNED TO REDUCE
THE RISK OF BURNS FROM THE HOT
VIEWING GLASS IS PROVIDED WITH
THIS APPLIANCE AND SHALL BE
INSTALLED FOR THE PROTECTION
OF CHILDREN AND OTHER AT-RISK
INDIVIDUALS.
IF THE BARRIER BECOMES DAMAGED,
THE BARRIER SHALL BE REPLACED
WITH THE MANUFACTURER'S
BARRIER FOR THIS APPLIANCE.
ANY SAFETY SCREEN, GUARD,
OR BARRIER REMOVED FOR
SERVICING AN APPLIANCE MUST
BE REPLACED PRIOR TO OPERATING
THE APPLIANCE.
Important Message
SAVE THESE INSTRUCTIONS
The RC500E Direct Vent Freestanding Gas
Stove must be installed in accordance with these
instructions. Carefully read all the instructions in
this manual rst. Consult the building authority
having jurisdiction to determine the need for a
permit prior to starting the installation.
Note: Failure to follow the instructions
could cause a malfunction of
the heater which could result in
death, serious bodily injury, and/
or property damage. Failure to
follow these instructions may also
void your re insurance and/or
warranty.
Note:These instructions take
precedence over Simpson
Dura-Vent instructions.
Specications
Fuels: RC500E is approved for use with natural
gas.
RC500E is approved for use with liqueed
petroleum gases (propane).
Electrical: 120V A.C. system.
Standard Circulation Fan: 6 speed
Log Sets: Ceramic bre,7 per set.
Vent System: Coaxial (6-5/8" outer / 4" inner
liner) rigid ue and termination cap.
Information for Mobile /
Manufactured Homes After
First Sale
This Regency® product has been tested and listed by
ITS Testing Services as a Direct Vent Wall Furnace
to the following standards:
CSA-2.17-2017, and ANSI Z21.88-2019/CSA 2.33-
2019.
This Direct Vent System Appliance must be
installed in accordance with the manufacturer's
installation instructions and the Manufactured Home
Construction and Safety Standard, Title 24 CFR,
Part 3280, or the current Standard of Fire Safety
Criteria for Manufactured Home Installations, Sites,
and Communities ANSI/NFPA 501A, and with CAN/
CSA Z240-MH Mobile Home Standard in Canada.
This appliance installation must comply with the
manufacturer's installation instructions and local
codes, if any. In the absence of local codes follow
the current National Fuel Gas Code, ANSI Z223.1
and the current National Electrical Code ANSI/NFPA
70 in the U.S.A., and the current CSA B149.1 Gas
Installation Code and the current Canadian Electrical
Code CSA C22.1 in Canada.
This Regency® Mobile/Manufactured Home
Listed appliance comes factory equipped with
a means to secure the unit.
This Regency® Mobile/Manufactured Home
listed appliance comes equipped with a dedi-
cated #8 ground lug to which an 18 gauge
copper wire from the steel chassis ground
must be attached.
This appliance may only be installed in
an aftermarket permanently located,
manufactured (USA only) or mobile
home, where not prohibited by local
codes.
This appliance is only for use with the
type of gas indicated on the rating plate.
This appliance is not convertible for use
with other gases, unless a certied kit
is used.

RC500E-11 | 13
owner's information
IMPORTANT: The remote control system supplied with this appliance has
several options for starting/operating the appliance using the power
button and ON/OFF key on the hand held transmitter.
Prior to operating this appliance, please read the remote control operat-
ing instructions (packaged with remote control) to understand how to
operate this remote control system.
1. Ensure the Main switch is in the ON position (see diagram on page 9
step 5 for location of switch) and/or the battery holder switch is in the
Remote position.
2. Press and release the ON/OFF button on the remote handheld transmitter
(see Diagram 2). An audible beep should be heard from the receiver.
Shutdown Procedure
1. Press the ON/OFF button on the remote
2. If service is to be performed- you must disconnect power and shut o
gas to the unit.
ON/OFF
Button
Diagram 2
Remote shown in Manual Mode on 'Hi'
3. After approximately 4 seconds the spark ignition system will spark for 60
seconds to light the pilot.
4. The unit will turn on.
Note: The rst try for ignition will last approximately 60 seconds. If there
is no ame ignition (rectication) the board will stop sparking for ap-
proximately 35 seconds. After wait time , the board will start second
try for ignition by sparking for approximately 60 seconds. If there is still
no positive ignition the board will go into lock out.
The system will need to be reset as follows:
a) Wait 5 minutes - turn the system o by pressing the ON/OFF button on
the remote.
b) After approximately 2 seconds turn on ON/OFF switch or press ON/OFF
button if using optional remote.
c) Repeat step 2.
Lighting Procedure
Fan Operation:
The optional fan can be operated by using the remote control supplied with
this unit. See remote control instructions.
Note:
In thermostat mode: When the appliance is turned on, the fan will not come
on for the rst 5 minutes (if fan is turned on). When the appliance is turned
o the fan will not turn o for 12 minutes (if in on position)
Manual mode: Fan will turn on and o immediately using the remote control
transmitter if the fan function is in the "on" position.
Continuous Pilot/Intermittent Pilot (CPI/IPI) selection
CPI mode - Pilot is lit and remains lit 24 hours a day. If there is no call for
heat for a period do of 7 days the pilot will shut down. The pilot would need
to relight if you choose to keep pilot lit.
This feature would be used if you are in a cold climate where a good draft
must remain at all times. This also eliminates nuisance start up and moisture
inside of the replace.
IPI mode - Pilot is only lit when there is a call for heat. When appliance turns
o pilot will also shut o.
For more info on how to set this up see details in this manual under remote
operation.
*
*
*
* Not oered on all models.

14 | RC500E-11
owner's information
Copy of the Lighting Plate Instructions
919-649b
Part #: 919-649b
Colours: Black on Grey, except for parts indicated as being Red.
Punch out .25" hole top right corner where indicated.
Size: 100%
w- 6.52"
h- 11.13"
Apr 05/16: Created decal
Apr. 26/16: Added Fr. Headers/warnings
Sept 27/19 Made changes to text per Matthew Cheng
Oct 14/21: IPI 7 day
June 14/22: Increased font heading / Loven O
DO NOT REMOVE THIS INSTRUCTION PLATE
NE PAS ENLEVER CETTE ÉTIQUETTE D’INSTRUCTIONS
TO TURN OFF GAS TO APPLIANCE / POUR COUPER LE GAZ AU NIVEAU DE L'APPAREIL
CAUTION: Hot while in operation. Do not touch. Severe burns may result. Due to high surface temperatures keep
children, clothing and furniture, gasoline and other liquids having ammable vapors away. Keep burner and control
compartment clean. See installation and operating instructions accompanying appliance.
ATTENTION : Surfaces chaudes lorsque l’appareil est en marche. Ne pas toucher. Risque de brûlures graves. En raison
des températures élevées, les enfants, les vêtements et le mobilier, le carburant et tout autre liquide aux vapeurs
inammables doivent être tenus éloignés de l’appareil. Nettoyer régulièrement le brûleur et le compartiment des
commandes. Voir les consignes d’installation et d’utilisation fournies avec l’appareil.
OPERATING INSTRUCTIONS / CONSIGNES DE FONCTIONNEMENT
FOR YOUR SAFETY READ BEFORE LIGHTING
POUR VOTRE SÉCURITÉ – À LIRE AVANT LA MISE EN MARCHE
WARNING: If you do not follow these instructions exactly, a fire or explosion may result causing property damage,
personal injury or loss of life. Improper installation, adjustment, alteration, service or maintenance can cause
injury or property damage. Refer to the owner’s information manual provided with this appliance. For assistance
or additional information consult a qualified installer, service agency or gas supplier.
AVERTISSEMENT : Quiconque ne respecte pas scrupuleusement les instructions de la présente notice risque de déclencher
un incendie ou une explosion pouvant entraîner des dégâts matériels ou des blessures pouvant être mortelles.
Tout défaut d'installation, de réglage, de modication, de service ou d'entretien peut entraîner des blessures ou des dom-
mages matériels. Reportez-vous au manuel d'utilisation fourni avec cet équipement. Pour obtenir de l'aide ou des infor-
mations complémentaires, consulter un installateur ou un service d'entretien qualié, ou le fournisseur de gaz.
A) This appliance is equipped with an ignition device which automatically lights the pilot.
Do not try to light the pilot by hand.
B) BEFORE OPERATING smell all around the appliance area for gas. Be sure to smell next to the oor
because some gas is heavier than air and will settle on the oor.
WHAT TO DO IF YOU SMELL GAS
- Do not try to light any appliance.
- Do not touch any electric switch, do not use any phone in your building.
- Leave the building immediately.
- Immediately call your gas supplier from a neighbours phone. Follow the gas supplier’s instructions.
- If you cannot reach your gas supplier, call the re department.
C) Do not use this appliance if any part has been under water. Immediately call a qualied service
technician to inspect the appliance and to replace any part of the control system and any
gas control which has been underwater.
A) Cet appareil est muni d’un dispositif d’allumage qui allume automatiquement la veilleuse.
Ne tentez pas d’allumer la veilleuse manuellement.
B) AVANT LA MISE EN MARCHE, reniez tout autour de l’appareil pour déceler une odeur de gaz. Reniez au niveau du plancher, car certains gaz
sont plus lourds que l’air et peuvent s’accumuler au niveau du sol.
QUE FAIRE SI VOUS SENTEZ UNE ODEUR DE GAZ :
• Ne tentez pas d’allumer l’appareil
• Ne touchez à aucun interrupteur; n'utilisez pas le téléphone se trouvant dans le bâtiment.
• Quittez immédiatement le bâtiment.
• Appelez immédiatement votre fournisseur de gaz depuis un téléphone extérieur. Suivez les instructions du fournisseur.
• Si vous ne pouvez pas rejoindre le fournisseur, appelez le service incendie.
C) N’utilisez pas cet appareil s’il a été plongé dans l’eau, même partiellement. Faites inspecter l’appareil par un technicien qualié et remplacez tout
élément du système de contrôle ou de commande qui a été plongé dans l’eau.
1) STOP! Lisez les instructions de sécurité sur la portion supérieure de cette étiquette.
2) S’assurer que le commutateur principal est en position ON et/ou que le bloc-piles mural (le cas échéant) est en position <REMOTE>.
3) Appuyer sur la touche ON/OFF de la télécommande puis relâcher. Un bip sonore retentira depuis le récepteur. Si vous n'utilisez pas la
télécommande, l'appareil peut également être allumé en faisant glisser le commutateur du bloc-piles sur la position <ON> (le cas éché-
ant).
4) Après environ 4 secondes, le système d'allumage produira une étincelle pendant 60 secondes pour allumer le brûleur principal.
5) L'appareil s’allumera.
Remarque : Au premier allumage, le système tente d’allumer les ammes pendant 60 secondes. Si l’essai est infructueux, le système
fera une pause de 35 secondes. C’est ce qu'on appelle l'étape de rectication. Ce délai écoulé, le système tente à nouveau d'allumer les
ammes en produisant des étincelles pendant 60 secondes. Si les ammes ne s’allument toujours pas, le système se met en mode ver-
rouillage.
Il faut alors le réinitialiser en suivant les étapes ci-dessous (pour le déverrouiller) :
a) Attendre 5 minutes et éteindre l’appareil en appuyant sur la touche ON/OFF de la télécommande.
b) Attendre 2 secondes et appuyer encore une fois sur la touche ON/OFF.
c) L'appareil répètera l'étape 2.
6) Si l'appareil ne fonctionne pas, suivez les instructions "Pour couper le gaz au niveau de l'appareil" et appelez un technicien qualié ou
votre fournisseur de gaz.
Cet appareil est équipé d'une veilleuse sur demande qui s'éteint après sept jours.
1) STOP! Read the safety information above on this label.
2) Ensure the Main switch is in the ON position and/or the wall mounted battery holder (if equipped) is in the <REMOTE> position.
3) Press and release the ON/OFF button on the remote handheld transmitter. An audible beep should be heard from the receiver. If not
using the remote, the unit can also be turned on by sliding the battery holder switch to the <ON> position (if equipped).
4) After approximately 4 seconds the spark ignition system will spark for 60 seconds to light the main burner.
5) The unit will turn on.
Note: The rst attempt to ignition will last approximately 60 seconds. If there is no ame ignition (rectication) the board will stop spark-
ing for approximately 35 seconds. After this wait time, the board will start a second try for ignition by sparking for approximately 60
seconds. If there is still no positive ignition after the second attempt the board will go into lock out.
The system will need to be reset as follows (after going into lock out mode):
a) Wait 5 minutes - turn the system o󰀨 by pressing the ON/OFF button on the remote.
b) After approximately 2 seconds press the ON/OFF button again.
c) Unit will repeat step 2.
6) If the appliance will not operate, follow the instructions, "To Turn O󰀨 Gas to Appliance" and call your service technician or gas supplier.
This appliance is equipped with an on-demand pilot that shuts o󰀨 after seven days.
1) Press the ON/OFF button on the remote or slide the wall mount switch to the "OFF" position.
2) If service is to be performed–you must disconnect power and shut o󰀨 gas to the unit.
1) Appuyer sur la touche ON/OFF de la télécommande ou faites glisser l'interrupteur mural sur la position "OFF".
2) Lors de l'entretien de l'appareil, vous devez débrancher l'alimentation électrique et couper le gaz alimentant l'appareil.

RC500E-11 | 15
owner's information
Proame 2 Remote Control Operating Instructions
Figure 2: Transmitter LCD Display
OPERATING PROCEDURE
Pairing the remote control to IFC (if required)
Power the IFC, open the front lower door and locate the reset button. ,
see this manual for location/instructions . The IFC will "beep" three (3)
times to indicate that it is ready to synchronize with a Transmitter. Install
the 3 AAA type batteries in the Transmitter battery bay, located on the
base of the Transmitter. (g. 3) With the batteries already installed in
the Transmitter, push the On button. The IFC will "beep" four times to
indicate the Transmitter's command is accepted and sets to the particular
code of that Transmitter. The system is now initialized.
Figure 3: Battery Compartment
WARNING: THE TRANSMITTER AND IFC ARE RADIO
FREQUENCY DEVICES.
The Proame 2 Transmitter provides for controlling the following hearth
appliance functions:
1. Main Burner On/O
2. Main Burner ame modulation (6 levels)
3. Choice of standing or intermittent pilot (CPI/IPI)
4. Thermostat and Smart thermostat functions
5. Accent light modulation (6 levels)**
6. Split ow valve**
7. Comfort Fan speed modulation (6 levels)**
** This feature is not available on any Hampton models.
IMPORTANT:The Proame Transmitter 2 is an integrated part of the
Proame 2 System, which consists of these elements:
• Proame 2 Transmitter, to be used in conjunction with:
• Integrated Fireplaces Control (Proame 2 IFC)
The Proame Transmitter uses a streamline design with a simple button
layout and informative LCD display (Fig. 2). A Mode Key is provided to
index between the features and a Thermostat Key is used to turn on/
o or index through Thermostat functions (Fig. 1 & 2). Additionally, a
Key Lock feature is provided (Fig. 22).
TECHNICAL DATA
REMOTE CONTROL
Supply Voltage 4.5V (three 1.5V AAA batteries)
Ambient temperature
ratings
0 - 50oC (32 - 122oF)
Radio Frequency 315 MHZ
ATTENTION!
- Turn “OFF” the main gas supply of the appliance during installation or
maintenance of the IFC.
- Turn “OFF” main gas supply to the appliance prior to removing or
reinserting the batteries.
- In case of remote control malfunction, turn o the IFC device using
the "ON/OFF" main switch.
- For installation / maintenance, switch o the IFC device removing main
power supply plug.
Figure 2: Proame Transmitter

16 | RC500E-11
owner's information
Figure 4: Remote Control
display in Fahrenheit.
Temperature Indication Display
With the system in the "OFF" position, press the Thermostat Key and the
Mode Key at the same time. Look at the LCD screen on the transmitter
to verify that a C or F is visible to the right of the room temperature
display (Figures 4 & 5).
Figure 5: Remote Control
display in Celsius.
Turn on the Appliance
With the system OFF, press the ON/
OFF Key on the Transmitter. The
Transmitter display will show some
other active Icons on the screen. At
the same time the IFC will activate
the appliance. A single “beep” from
the IFC will conrm reception of the
command.
Figure 6: Remote Control
display
Remote-Flame Control
The Proame has six (6) ame levels. With the system on, and the
ame level at the maximum in the appliance, pressing the Down Arrow
Key once will reduce the ame height by one step until the ame is
turned o.
The Up Arrow Key will increase the ame height each time it is
pressed. If the Up Arrow Key is pressed while the system is on but the
ame is o, the ame will come on in the high position. ( Fig. 7 & 8 ) A
single “beep” will conrm reception of the command.
Fig. 7
Fig. 8
Room Thermostat (Transmitter Operation)
The Remote Control can operate as a room thermostat. The thermostat
can be set to a desired temperature to control the comfort level in a
room.
To activate this function, press the Thermostat Key (Fig. 1). The LCD
display on the Transmitter will change to show that the room ther-
mostat is “ON” and the set temperature is now displayed (Fig. 9). To
adjust the set temperature, press the Up or Down Arrow Keys until the
desired set temperature is displayed on the LCD screen of the Trans-
mitter.
Figure 9
Figure 10
Turn o the Appliance
With the system ON, press the ON/OFF Key on the Transmitter. The
Transmitter LCD display will only show the room temperature (Fig. 6).
At the same time the IFC will turn o the appliance. A single “beep”
from the IFC conrms reception of the command.

RC500E-11 | 17
owner's information
Smart Thermostat (Transmitter Operation)
The Smart Thermostat function adjusts the ame height in accor-
dance to the dierence between the set point temperature and the
actual room temperatures. As the room temperature gets closer to the
set point the Smart Function will modulate the ame down.
To activate this function, press the Thermostat Key (Fig. 1) until the
word "SMART" appears to the right of the temperature bulb graphic
(Fig. 11).
To adjust the set temperature, press the Up or Down Arrow Keys until
the desired set temperature is displayed on the LCD screen of the
Transmitter (Fig. 12).
Note. When Smart Thermostat is activated, manual ame height
adjustment is disabled.
Figure 12Figure 11: Smart Flame Function
Fan Speed Control**
If the appliance is equipped with a hot air circulating fan, the speed of
the fan can be controlled by the Proame system. The fan speed can
be adjusted through six (6) speeds. To activate this function use the
Mode Key (g.1) to index to the fan control icon (Fig. 13). Use the Up/
Down Arrow Keys (g.1) to turn on, o or adjust the fan speed (g.
14). A single “beep” will conrm reception of the command.
Figure 13 Figure 14
Remote Dimmer Control (Light)**
The auxiliary function controls the AUX power outlet by the dimmable
light control. To activate this function use the Mode Key (g. 1) to
index to the AUX icon (g. 15 & 16).
The intensity of the output can be adjusted through six (6) levels. Use
the Up/Down Arrow Keys (Fig.1) adjust the output level (Fig. 16). A
single “beep” will conrm reception of the command.
Note: This function is available only with the IFC Control Module.
Figure 15 Figure 16
Split Flow control**
The secondary burner is controlled by the split Flow. To activate this
function use the Mode Key (g. 1) to index to the SPLIT FLOW mode
icon (g. 17 & 18).
Pressing the Up Arrow Key will activate the secondary burner. Press-
ing the Down Arrow Key will turn the secondary burner o. A single
“beep” will conrm the reception of the command.
Figure 17 Figure 18

18 | RC500E-11
maintenance
Continuous Pilot/Intermittent Pilot (CPI/IPI)
selection
Note: Power vent models do not have a Continu-
ous Pilot option.
With the system in "OFF" position press the Mode Key (g. 1) to index
to the CPI mode icon (g. 19 & 20).
Pressing the Up Arrow Key will activate the Continuous Pilot Ignition
mode (CPI). Pressing the Down Arrow Key will return to IPI. A single
“beep” will conrm the reception of the command.
Figure 19 Figure 20
Key Lock
This function will lock the keys to avoid unsupervised operation.
To activate this function, press the MODE and UP Keys at the same
time (g. 21).
To de-activate this function, press the MODE and UP Keys at the
same time.
Figure 21
Low Battery Power Detection Transmitter
The life span of the remote control batteries depends on various factors:
quality of the batteries used, the number of ignitions of the appliance,
the number of changes to the room thermostat set point, etc.
When the Transmitter batteries are low, a Battery Icon will appear on
the LCD display of the Transmitter (Fig. 22) before all battery power is
lost. When the batteries are replaced this Icon will disappear.
Figure 22
CPI/IPI Switch
This appliance comes equipped with a CPI/IPI switch. The functions of both the
CPI/IPI switch are as follows:
Continuous pilot (CPI) - A pilot that when in operation, is intended to remain
continuously ignited until it is manually interrupted.
Intermittent pilot (IPI) - A pilot that is automatically ignited when an appliance
is called on to operate and which remains continuously ignited during each period
of main burner operation. The pilot is automatically extinguished when each main
burner operating cycle is completed. The mode of the replace is easily changed
from an intermittent pilot ignition system (IPI) to a continuous pilot ignition system
(CPI) by using remote control as noted above.
The benets of having as CPI are as follows:
- Keeps venting primed for trouble free start-up under colder weather conditions
or inversions.
- Keeps the unit glass warm, which decreases the amount of condensation on start-up
-Provides owners with exibility to choose a traditional continuous pilot. The primary
benet of having the IPI function is a signicant savings on fuel as the pilot will
only run when there is a call for heat.
Thermostat Icon: If the thermostat icon is not present on the remote transmitter,
follow instructions noted below:
1. Remove one battery from the remote.
2. Press and hold down the Thermostat button on the remote.
3. Reinstall the battery(removed in Step 1) while still holding down thermostat button.
4. If you see "Set" the thermostat option is now enabled. If you see "Clr" the
thermostat option is now disabled.
5. Repeat the procedure if the "Set" or "Clr" to remove or add the option back to
the remote did not appear.
Enable all other functions if not present on the remote transmitter, follow instruc-
tions noted below:
1. Remove one battery from remote.
2. Press and hold both the ON/OFF and MODE button at the same time .
3. Reinstall battery removed in Step 1 while holding both buttons—keep holding
buttons, then release the MODE button only.
4. The screen will show either "Clr" or "Set" as the rst option available is to dis-
able or enable a mode.
5. "Clr" will remove a mode—use the up or down arrow while holding down ON/
OFF and MODE (mode icon will disappear once removed).
6. Use the "MODE" button to move to the next function.
7. "Set" will add a mode —use the up or down arrow while holding down ON/
OFF and MODE (mode icon will appear when added).
8. Use the "MODE" button to move to the next function.
Note: You should never program out the fan (if installed) or CPI/IPI mode on
the remote.

RC500E-11 | 19
owner's information
First Fire
The rst re in your stove is part of the paint curing
process. To ensure that the paint is properly cured,
it is recommended that you burn your replace
for at least four (4) hours the rst time you use
it with the fan on. When rst operated, the unit
will release an odour caused by the curing of the
paint, the burning o of any oils remaining from
manufacturing. Smoke detectors in the house may
go o at this time. Open a few windows to ventilate
the room for a couple of hours.
The glass panel may require cleaning after the unit
has cooled down.
DO NOT ATTEMPT TO CLEAN THE
GLASS WHILE IT IS HOT.
Note: When the glass is cold and the
appliance is lit, it may cause
condensation and fog the glass.
This condensation is normal and
will disappear in a few minutes
as the glass heats up.
Operating Instructions
1. Read and understand these instructions before
operating this appliance.
2. Check to see that all wiring is correct and
enclosed to prevent possible shock.
3. Check to ensure there are no gas leaks.
4. Make sure the glass in the door frame is properly
positioned. Never operate the appliance with
the glass removed.
5. Verify that the venting and cap are unobstructed.
6. Verify log placement. If the pilot cannot be
seen when lighting the unit, the logs have
been incorrectly positioned.
7. The unit should never be turned o, and on
again without a minimum of a 60 second wait.
8. Remote control requires coding. See remote
coding instructions for details.
During the rst few res, a white lm
may develop on the glass front as part
of the curing process. The glass should
be cleaned or the lm will bake on and
become very dicult to remove. Use a
non-abrasive cleaner and NEVER clean
the glass while it is hot.
DO NOT BURN THE APPLIANCE
WITHOUT THE GLASS FRONT IN
PLACE.
NOTE: This appliance will operate with 4 AA back-up
batteries installed (see Back-up Battery section
for details) during power outages. Only the
fan and light will not operate until power is
restored. If the remote is misplaced, the unit
can be shut o by ipping the main ON/OFF
switch, located behind the front cover plate, to
the OFF position.
IMPORTANT: The remote control system supplied
with this appliance has several options for
starting/operating the appliance, please read the
remote control operating instructions (packed
with remote control) to understand how to
operate this remote system.
Operation Using an Optional
Wall Thermostat
All Regency stoves ship with a full function re-
mote control as standard equipment. This allows
for basic on/o function as well as the ability to
operate as a thermostat. With the addition of an
optional wall cradle (820-477-AWT available from
an authorized dealer) the remote can reside on
a wall and carry out all the functions of a typical
millivolt wall thermostat as well as being able to
control the fan speed, accent light and the ame
height. This is the recommended procedure for
operating the unit with a thermostatic set point.
If a millivolt wall thermostat is required for bedroom
installation or as preferred method of controlling
the stove there are two options.
Option 1
Wall thermostat and remote. Set the wall thermo-
stat to the desired set point, then place the remote
transmitter in either SMART or thermostatic mode
with a set point 5 degrees above the set point on
the wall thermostat. The burner will re until the
set point on the wall thermostat is satised. The
remote will remain connected and allow full control
of all accessories.
Option 2
Wall thermostat only. Divorce the remote hand held
from the IFC by pressing the Red SW1 button on
the IFC twice. Then operate the unit by setting the
wall thermostat set point to the desired temperature.
** Please be aware that in this conguration the
accent light, ame height adjustment and fan will
not be available.
Battery Backup
To operate the stove during a power outage or
when power is not available.
- Attach the backup battery pack to the 9v connec-
tor in the valve tray labeled “Battery”
- Press the Red SW1 button on the IFC twice (each
time you should get a three beeps in response)
to put the unit into manual mode. Once this is
complete the pilot will spark and ignite.
- The stove can now be operated with the ON/OFF
switch located on the front of the valve tray cover.
The burner will remain lit until the switch is moved
to the OFF position.

20 | RC500E-11
owner's information
Opening the Front Glass Door
Latch located
behind handle
Handle
1. Open lower door on unit by pulling forward. 2. Locate latch behind right handle, pull latch down. 3. Front of latch will drop down and release door
handle. Pull door handle forward to open door.
Latch
Handle
Manual Operation (No Remote)
To override the remote - open the front lower door and locate the reset button. Press the reset button until it beeps 3 times within 10 seconds press and
hold the reset button again until a beep is heard.
After overriding the remote - the ON/OFF switch located on the lower left, inside the lower front door.
ttoooollttiipp
tooltip
Reset
button
ON / OFF
switch
Access panel