Regency Fireplace Products Skope E110-2 Operating manual

08.24.23
Instructions for Use, Installation & Servicing
For use in the US (United States) and CA (Canada)
IMPORTANT
THE HEATER OUTLET GRILLE BECOMES VERY HOT WHILE IN OPERATION.
DO NOT COVER THE OUTLET GRILLE OR ANY PART OF THE APPLIANCE.
For use with 120V 60Hz electricity supply only.
Please read these instructions carefully before installation.
Failure to follow them could result in serious injury.
SAVE THESE INSTRUCTIONS: Leave this manual with the appliance, they will be needed when maintenance or servicing is
required.
THIS APPLIANCE MUST BE GROUNDED.
LED Electric Fire Range
with Thermostatic Remote Control
Models: SKOPE E110-2, E135-2, E150-2, E195-2
Skope
920-649a

2
Operating Instructions ..................................................................... 5
Regency Electric App Instructions..................................................... 8
Installation ................................................................................... 11
Technical Specification................................................................... 13
Dimensions................................................................................... 13
Control System Technical Data ....................................................... 16
Pre-Installation.............................................................................. 17
Installation ................................................................................... 20
Framing/Finishing Instructions ....................................................... 22
LED Mood Lighting Strip Kit Installation.......................................... 28
Log Sets ....................................................................................... 34
Maintenance ................................................................................. 40
Wiring diagrams............................................................................ 50
Spare Parts List............................................................................. 54
Information Requirement - Electric Heaters..................................... 58
Limited Warranty ......................................................................... 60
CONTENTS
Covering the following models:
Recycle in accordance with Code of Federal
Regulations (CFR), Title 40, Part 273.
This device is classied as electrical and
electronic equipment
As such, it must not be disposed of with
household waste.
At the end of its useful life please take this
product to an appropriate recycling center
or collection point. You can nd your nearest
recycling drop o point by contacting your
locality’s waste management oce.
This product carries a 1 year warranty.
Please note that all warranties are effective from the date of
purchase.
Full terms and conditions are detailed in the Warranty Statement
on the Regency website www.regency-fire.com. In the event of any
conflict of information the wording on the website shall prevail.
Important Note: Should any problems be experienced with your
product, claims must first be submitted to the Dealer where the
appliance was purchased from who will offer immediate assistance
or contact Regency on your behalf.
WARRANTY
DISPOSAL
IMPORTANT
The hand-held transmitter is configured in the factory with a unique
signal code. The hand-held transmitter is ready for use once the 2
AA batteries are installed. If the handset loses it signal or needs to
be replaced. See this manual for details.
SAFETY ALERT KEY
WARNING! Indicates a hazardous
situation which, if not avoided could result
in death or serious injury. CAUTION!
Indicates a hazardous situation which,
if not avoided, could result in minor or
moderate injury.
IMPORTANT
A 15 amp, 60Hz 120 Volt circuit is required for installation of
this Appliance. A dedicated circuit is not required, but is highly
recommended to prevent circuit breaker from tripping or fuse
failure. Failure to provide adequate power to this Appliance will void
your warranty. NOTE: If hard wiring to the Appliance, this
must be completed by a qualified electrician. Failure to do
so will void your warranty.
When using electrical appliances, basic precautions should always
be followed to reduce the risk of fire, electric shock, and injury to
persons, including the following:
1. Read all instructions before installing or using this heater.
2. This heater is hot when in use. To avoid burns, do not let bare skin
touch hot surfaces. Keep combustible materials, such as furniture,
pillows, bedding, papers, clothes, etc. and curtains at least 3.3'/1m
from the front of the heater and keep them away from the sides
and rear.
3. Extreme caution is necessary when any heater is used by or near
children or invalids and whenever the heater is left operating and
unattended.
4. Do not operate any heater after it malfunctions. Disconnect power
at service panel and have heater inspected by a reputable electrician
before reusing.
5. Do not use outdoors.
6. To disconnect heater, turn controls to off, and turn off power
to heater circuit at main disconnect panel (or operate internal
disconnect switch if provided).
7. Do not insert or allow foreign objects to enter any ventilation
or exhaust opening as this may cause an electric shock or fire, or
damage the heater.
8. To prevent a possible fire, do not block air intakes or exhaust in
any manner.
9. A heater has hot and arcing or sparking parts inside. Do not use
it in areas where gasoline, paint, or flammable vapors or liquids are
used or stored.
10. Use this heater only as described in this manual. Any other use
not recommended by the manufacturer may cause fire, electric
shock, or injury to persons.
11. This heater may include an audible or visual alarm to warn that
parts of the heater are getting excessively hot. If the alarm sounds
(or illuminates), immediately turn the heater off and inspect for any
objects on or adjacent to the heater that may have blocked the
airflow or otherwise caused high temperatures to have occurred. DO
NOT OPERATE THE HEATER WITH THE ALARM SOUNDING
(OR ILLUMINATING).
12. ''SAVE THESE INSTRUCTIONS''
IMPORTANT INSTRUCTIONS
Skope E110-2 Skope E135-2 Skope E150-2 Skope E195-2
210-220 210-234 210-245 210-262
Part # - 919-874
Description: Prop. 65 Short form label
Date: May 30/18
Colour: Black font on white
Size: 5"W x 0.7"H
919-874
!
WARNING: Cancer and Reproductive Harm
www.P65Warnings.ca.gov

3
USER INSTRUCTIONS
ALWAYS check your appliance cord and plug connections with
each use!
A. MAKE SURE the plug ts tight in the outlet! Faulty wall outlet
connections or loose plugs can cause the outlet to overheat.
B. Appliances draw more current than small appliances.
Overheating may occur even if it has not occurred with the use
of other appliances.
C. During use check frequently to see if the plug outlet is HOT!
If the outlet or faceplate is HOT, discontinue use immediately
and have a qualied electrician inspect and/or replace the faulty
outlets.
We take great care to ensure that our stoves are designed, tested
and manufactured to the highest possible quality standards, and
pride ourselves on oering the same exemplary after-sales service
that goes above and beyond, assuring you years of enjoyment from
your Onyx purchase.
SAVE THESE INSTRUCTIONS.
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including
interference that may cause undesired operation.
FCC warning:
Any Changes or modifications not expressly approved by the party
responsible for compliance could void the user's authority to operate
the equipment.
Note: This equipment has been tested and found to comply with
the limits for a Class B digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This product
generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation.
If this product does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
— Reorient or relocate the receiving antenna.
— Increase the separation between the equipment and receiver.
— Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
— Consult the dealer or an experienced radio/TV technician for
help.
This equipment should be installed and operated with a minimum
distance 8" (203 mm) between the radiator and your body. Refer to
manual for a copy of the serial decal.
This device complies with Industry Canada licence-exempt
RSS standard(s). Operation is subject to the following two
conditions:
(1) this device may not cause interference, and
(2) this device must accept any interference, including interference
that may cause undesired operation of the device.
Under Industry Canada regulations, this radio transmitter may
only operate using an antenna of a type and maximum (or lesser)
gain approved for the transmitter by Industry Canada. To reduce
potential radio interference to other users, the antenna type and its
gain should be so chosen that the equivalent isotropically radiated
power (e.i.r.p.) is not more than that necessary for successful
communication.
This appliance has been approved to the following standards:
· ICES-003:Issue 6 - Information Technology Equipment
(Including Digital Apparatus) -- Limits and Methods of
Measurement
· ANSI C63.4:2014 - American National Standard for
Methods of Measurement of Radio-Noise Emissions from
Low-Voltage Electrical and Electronic Equipment in the
Range of 9 kHz to 40 GHz
· ANSI C63.10:2013 - American National Standard of
Procedures for Compliance Testing of Unlicensed Wireless
Devices
· 47 CFR Part 15, Subpart B - Radio Frequency Devices
· 47 CFR Part 15, Subpart C 15.231 - Radio Frequency
Devices
· C22.2 No 46-13 - Electric Air Heaters
· UL 2021 (4th Edition) - Fixed and Location-Dedicated
Electric Room Heaters
· FCC Rules 15C - Federal Communication Commission
· RSP-100 - Labelling Requirements for IC
· RSS-102 Issue 5 (March 2015) - Radio Frequency (RF)
Exposure Compliance of Radiocommunication Apparatus
· RSS-210 Issue 9 (November 2017) - Licence-Exempt
Radio Apparatus: Category I Equipment
· RSS-Gen Clause 4.6.1 - General Requirements for
Compliance of Radio Apparatus
OPERATING INSTRUCTIONS
WARNING! Do not operate the appliance if it is damaged or
has malfunctioned. If you suspect the appliance is damaged
or has malfunctioned call a qualied service technician to
inspect the appliance, and replace any part of the electrical
system if necessary, before reuse. Do not disconnect the
power at the main supply while the appliance is running.
Use the functions on the remote to turn the re o and
ensure the on/o switch has been moved to the o position
before disconnecting.

44
Owner's Information
IMPORTANT INFORMATION AND HEALTH AND SAFETY
WARNING: Improper installation, adjustment,
alteration, service or maintenance can cause
injury or property damage. Refer to this manual.
For assistance or additional information, consult a
qualified installer.
Read all of the instructions carefully before using the
appliance.
Remove all packaging and dispose of at an appropriate
recycling facility.
Do not locate this appliance immediately below a fixed socket outlet.
Parts of the outer casing of this appliance are considered by the
manufacturer to be a working surface which becomes hot when the
heater is switched on. You must use a suitable fire guard to protect
children, the elderly and the infirm.
Do not use this appliance in the immediate surroundings of a bath,
shower, swimming pool or any other area where the appliance could
come into contact with water or humidity, e.g. a bathroom.
IMPORTANT
PARTS OF THE OUTER CASING OF THIS APPLIANCE ARE CONSIDERED BY THE MANUFACTURER TO BE A WORKING
SURFACE WHICH BECOMES HOT WHEN THE HEATER IS SWITCHED ON. IT IS THEREFORE RECOMMENDED THAT A
FIREGUARD COMPLYING WITH BS 8423 (LATEST EDITION) IS USED IN THE PRESENCE OF YOUNG CHILDREN, THE
ELDERLY OR INFIRM. THE HEATER OUTLET GRILLE BECOMES VERY HOT WHILE IN OPERATION.
DO NOT COVER THE OUTLET GRILLE OR ANY PART OF THE APPLIANCE.
For use with 120V 60Hz electricity supply only.
Please read these instructions carefully before installation and keep them in a safe place.
They will be needed when maintenance or servicing is required.
THIS APPLIANCE MUST BE EARTHED
THIS PRODUCT IS ONLY SUITABLE FOR WELL INSULATED SPACES AND OCCASIONAL USE.
WARNING! DO NOT COVER
Do not allow the appliance to be covered or let the air inlet/outlet
become obstructed as the appliance may overheat. Please note the
warning symbol on the appliance (see above).
For indoor use only. This appliance is not suitable for use outside
the house.
This appliance must be installed in a purpose built studwork
enclosure. Ensure the appliance is level and that furniture,curtains
etc. are positioned no closer than 1m/3.3 feet.
Where the electricity supply cable has to pass through a fire place,
stone surround etc. ensure suitable rubber bushes are fitted at
possible wear points.
If installed in an open fireplace, blank off the chimney to reduce the
risk of a back draught which can cause the safety cut-out to operate.
Keep the power cord away from hot surfaces and hot conditions. Do
not route the power lead in front of the appliance.
When the fire has been installed the position of the plug must be
accessible.
If the electricity supply cable is damaged do not use the appliance
until it has been replaced. For safety reasons the replacement has
to be carried out by a Onyx service agent or a similarly competent
electrician.
To ensure that the paint is properly cured, it is recommended that
you burn your electric fireplace for at least four (4) hours the first
time with the heater on. During the first fire, the unit will release an
odour caused by the curing of the paint and the burning off of oils
remaining from manufacturing. Smoke detectors may go off at this
time. Open windows to ventilate the room for a couple of hours.
CAUTION: In order to avoid a hazard due to inadvertent resetting of
the thermal cut-out, this appliance must not be supplied through an
external switching device, such as a timer, or connected to a circuit
that is regularly switched on and off by the utility.
Do not operate the appliance if it is damaged.
Repairs of electrical appliances must only be performed by an
electrical engineer. Should the appliance fail to operate,or in case of
any damage, please contact the retailer from whom the appliance
was purchased.
This appliance can be used by children aged from 8 years and above
and persons with reduced physical, sensory or mental capabilities
or lack of experience and knowledge if they have been given
supervision or instruction concerning use of the appliance in a safe
way and understand the hazards involved. Children shall not play
with the appliance. Cleaning and user maintenance shall not be
made by children without supervision.
Children of less than 3 years should be kept away unless continuously
supervised.
Children aged from 3 years and less than 8 years shall only switch
on/off the appliance provided that it has been placed or installed
in its intended normal operating position and they have been given
supervision or instruction concerning use of the appliance in a safe
way and understand the hazards involved. Children aged from 3
years and less than 8 years shall not plug in, regulate and clean the
appliance or perform maintenance.
Caution: Some parts of this product can become very hot
and cause burns. Particular attention has to be given where
children and vulnerable people are present.
However Regency recommend:
This appliance is not intended to be used by persons under
the age of 12, persons with reduced physical, sensory or
mental capabilities or persons with lack of experience and
knowledge in the safe operation of the appliance.
The appliance may be operated by persons above the age of 12
provided they have been instructed in the safe use of the appliance
and that they understand the hazards involved. Persons above the
age of 12 may also operate the appliance under the supervision of
a responsible adult.
Parts of this appliance become hot while in operation and under no
circumstances should persons under the age of 12 be left alone with
the product when it is in operation unless a suitable fireguard is used
to protect them against the possibility of coming into direct contact
with the appliance.
Children shall not play with the appliance.
Cleaning and user maintenance shall not be made by children
without supervision.

55
Owner's Information
OPERATING INSTRUCTIONS
WARNING! Do not operate the appliance if it is
damaged or has malfunctioned. If you suspect
the appliance is damaged or has malfunctioned
call a qualified service engineer to inspect the
appliance, and replace any part of the electrical
system if necessary, before reuse.
Do not disconnect the power at the mains supply while the
appliance is running. Use the functions on the remote to turn
the fire off and ensure the mains switch has been moved to
the off position before disconnecting.
MANUAL CONTROL PANEL
123 4 5
6
1. WIFI Button
2. Heater Running Indicators
3. All Lights On/Off
4. Flame Setting Button
5. Heater Button
6. Mains Power On/Off
Note: To deactivate the beeping/audible sound, press and hold in
the FLAME button (4)on the manual control panel for 3 seconds. To
reactive the beeping, repeat same steps.
OPERATING THE APPLIANCE
Press 6 to Turn the Appliance On/Off.
NOTE: To use both remote and manual functions
the manual on/off switch must be in ‘ON’
position.
To prevent the product overheating, there is a
10s delay when turning on and off the heater
fan.
The manual button controls basic functions.
Use the remote hand set to carry out all functions.
Press 3 to Turn Flames and Fuel bed ON/Off at the same time.
Press 4 to select the colour of flame or return to the OFF position.
There are 3 flame colour options.
Press 5 to select the heater or return to the OFF position.
Note: The appliance will lose the memory for
the light functions when the switch is set to the
Off Position or the remote runs out of power.
REMOTE CONTROL
The remote control should be left on a flat surface in the
room where the appliance is installed and away from any
direct flow of hot air.
- Stand-by
- Heater
- Flames
- Fuel Bed
- Mood Lighting Strip (Optional)
- Colour option
- Levels

66
Owner's Information
OPERATING THE APPLIANCE
- QUICK START
Turn the Appliance On/Off
The appliance will start on the last remembered setting.
Turn the Heater On/Off.
- Increase or decrease the heat output.
Turn the Flame Effect On/Off.
- Change the colour option.
There are 3 flame colour options.
- Increase or decrease the brightness level.
Turn the Fuel Bed Effect On/Off.
- Change the colour option.
There are 10 fuel bed colour options, including off.
- Increase or decrease the brightness level.
Turn the Mood Lighting Strip On/Off.
- Change the colour option.
There are fourteen colour options:
- Increase or decrease the brightness level.
OPERATING THE APPLIANCE
- ADVANCED OPERATION
Mood Lighting Strip
Power
Fuel Bed
Flame
Temperature Sensor
Convection
Display
Heating Timer
Heating Period
Battery Power
Actual Room
Temperature
Timer Mode
Temperature
Setting
TURN ON/OFF
Press button to turn on the flame effect.
Press button to turn off all the functions under the normal
heating control mode.
Press button to turn off the flame effect under daily and week
timer heating mode.
WEEK DAYS/ TIME/ COMFORT TEMPERATURE AND
UNIT SETTING
These settings can be set and controlled through the MUS Flame
app function.
TIME: 24-HOUR SYSTEM.
SELECT TEMPERATURE FROM 6-35℃.
TEMPERATURE UNIT: ℃/℉.
SET TEMPURATURE FROM C. TO F. USING THE REMOTE CONTROL
Press the power button to turn on the remote.
Press and hold the left arrow or right arrow button for 3 seconds to
change the Temperature scale between C° and F°.
Press the power button to save.
Note: To Set Temperature From C. To F. for the MUSFLAME app, see
app setup.
ADJUSTING THE SET TEMPERATURE
Press the ‘+’ or ‘-’ button to increase or decrease the temperature.
ADAPTIVE START CONTROL
The heater will automatically determine the appropriate time to heat to
ensure that it will reach the set-pointed temperature at the set time (up
to 45 minutes prior to the set time).
COUNT DOWN TIMER
This setting is only in normal heating control mode. It allows the
appliance to be returned to Standby after a set period of time. The
heater must be switched on to use this function.
Press to cycle through the setting from Off and 0.5 hours to 10
hours. Timer logo and remaining time will show on the screen.
The heater of appliance can be automatically run by using daily timer
and weekly timer.
FLAME COLOUR ADJUSTMENT
Press button.
There are 3 flame colour options.
There are 6 levels of brightness, including off.
Brightness
Level
Colour
Option
Press the ‘’ or ‘’ button to cycle through the flame colour options.
Press the ‘+’ button to increase the flame brightness.
Press the ‘-’ button to decrease the flame brightness until off.
FUEL BED COLOUR ADJUSTMENT
Press to enter the fuel bed light adjustment screen.
There are 9 fuel bed colour options.
There are 6 levels of brightness, including off.
Brightness
Level
Colour
Option
Press the ‘’ or ‘’ button to cycle through the fuel bed colour
options.

77
Owner's Information
+
-
12
+-1
2
Ensure that the handset batteries are new and inserted correctly.
Dispose of old batteries at an appropriate recycling facility.
Battery replacement is recommended after 1 year.
The Remote requires two 1.5V alkaline AAA batteries.
Ensure the correct polarity.
Do not short circuit the terminals.
Do not attempt to recharge non-rechargeable batteries.
Remove rechargeable batteries before charging.
Do not mix old and new batteries.
Remove batteries if the appliance is not used for long periods.
Changing the batteries will not affect the Timer Mode
settings.
Ensure the clock is set to the correct time.
NOTE: To use both remote and manual
functions the manual on/off switch must be in
‘ON’ position. In order to prevent the product
becoming too hot, there is 10s delay when
turning on the heater and a 10s delay when
turning off the heater fan.
The manual button controls basic functions, not
a full range of controls. Use the remote hand
set to carry out all functions.
HEATER RUNNING INDICATORS
When the fan heater is used in conjunction with the flame or fuel
bed effects the heater running indicators will light up for 10 seconds.
The LEDs will illuminate for 10 seconds if the flame or fuel bed
effect is On.
If the fan heater is used independently, the heater running indicators
will stay on.
RESET BUTTON FOR REMOTE CONTROL
If the handset loses signal or needs to be replaced then, see
Servicing Instructions for details.
SIGNAL CODE
The handheld transmitter is configured in the factory with a unique
signal code.
IMPORTANT: If the handset loses signal or needs to be
replaced, see Servicing Section for details.
Press the ‘+’ button to increase the fuel bed brightness.
Press the ‘-’ button to decrease the fuel bed brightness until off.
MOOD LIGHTING COLOUR ADJUSTMENT
Optional. Must be purchased separately. See manual for details.
Press to enter the Mood light adjustment screen.
There are 14 colour options.
There are 6 levels of brightness, including off.
Brightness
Level
Colour
Option
Press the ‘’ or ‘’ button to cycle through the colour options.
Press the ‘+’ button to increase the brightness.
Press the ‘-’ button to decrease the brightness until off.
OPERATING THE APPLIANCE
- TROUBLESHOOTING
BATTERY
The battery power level is indicated at the top right of the remote
control screen.
Battery Full No action required
Battery Half Power Ensure new batteries are available.
Battery Empty Replace batteries immediately
NOTE: The remote control has a Battery Status
indicator (top right corner), after an extended
period of displaying empty the LED screen will
cease to function despite the handset still being
able to send commands.
Replace the batteries to restore display.
BATTERY REPLACEMENT
Exhausted batteries are to be removed from the appliance and safely
disposed of.
Slide Cover
2 x AAA
Lift Cover

88
Owner's Information
REGENCY ELECTRIC APP INSTRUCTIONS
APP SET UP
Downloading the Regency MUS FLAME Electric App
Easily control your Regency Electric Fireplace’s full range of features
from your smart phone or tablet using the Regency Electric app.
This easy-to-use app will unlock the full potential of these incredible
electric fireplaces and is available on the Apple App Store or Google
Play Store. Locate the Regency Electric app by searching for
MUS FLAME on Apple App Store or Google Play Store.
Pairing Your Fireplace Automatically
1. Ensure “Auto Scan” is selected at the top of the screen.
2. If your fireplace is off, turn it on now.
3. The Wi-Fi connection on your electric fireplace will now need to
be put to pairing mode to connect to the app.
4. To do this, press and hold the Wi-Fi button on the unit, for 3
seconds until a beep is heard and the fuel bed flashes to indicate
that the fireplace is in pairing mode. When the fireplace icon is
found on screen, click Next.
5. The app will now load and pair the fireplace with the app.
a. If you are having problems connecting automatically, try pairing
the fireplace in Manual Mode.
6. Once connected, the fuel bed will glow a solid color. Click done to
finish pairing the fireplace.
7. Turn on the fireplace using the power button next to your paired
fireplace name.
8. Click on the fireplace name, and you will now enter the home
screen to control the fireplace.
Pairing Your Fireplace Manually
1. Ensure “Add Manually” is selected at the top of the screen. Then
choose option A. (choose option B or C if you are pairing a second
or 3 fireplace in your home).
2. Enter your home Wi-Fi network and password and click Next.
Repeat steps.
3. The Wi-Fi connection on your electric fireplace will now need to
be put to pairing mode to connect to the app.
4. To do this, press and hold the Wi-Fi button on the unit, for 3
seconds until a beep is heard and the fuel bed flashes to indicate
that the fireplace is in pairing mode. When the fireplace icon is
found on screen, click Next.
5. The app will now load and pair the fireplace with the app.
6. Once connected, the fuel bed will glow a solid color. Click done to
finish pairing the fireplace.
7. Turn on the fireplace using the power button next to your paired
fireplace name.
8. Click on the fireplace name, and you will now enter the home
screen to control the fireplace.
Adding Multiple Users for a Fireplace on the App
1. Connect your fireplace to the app.
2. From the Home Screen, click the edit button in the upper right
corner.
3. Click “Share Device”.
4. Click “Add Sharing”.
5. Enter the email associated with the new user (email must match
the email they used to sign up to the app).
6. The new user will get a notification that they have been added to
the fireplace.
Set Temperature Units C/F
1. Click on the 3 bars in the top left corner to set your Temperature
Units.
2. Depending on your preference, select either Celsius or Fahrenheit.
HOME SCREEN MANUAL CONTROLS
Power Button – Turns the fireplace on/off
Flame Button – Turns the flame on/off
Heater Button – Turns the heater on/off
Flame & Heating Adjustment – Manual & Automatic
1. To control the heating adjustments manually, use the circle scroll
wheel in the center of the screen. The target temperature is
displayed in the middle. The smaller button above indicates the
current room temperature.
2. Ensure the left orange Flame button is set to Manual.
3. Ensure the right orange Heat button is either set to Low or High
4. To control the heating adjustments automatically, Ensure the left
orange Flame button is set to Automatic. Ensure the right orange
Heat button is set to Automatic.
*Note: To use automatic controls, the APP Power, Flame & Heat
buttons must be turned on.
Timer Button
1. A basic timer can be set from the home screen by tapping the
hourglass timer symbol.
2. Click on the numbers in the top right corner.
3. From here you can set the duration of time in which you want
your fireplace to turn off.
4. Click Save or Cancel.
5. Click the icon again to remove the timer.
DROP DOWN MENU CONTROLS
Flame Adjustment – My Flame (Onyx Only)
1. To access My Flame settings, click on the 3 bars in the top left
corner.
2. Select the My Flame button.
3. There are 6 pre-set flame palettes. Choose 1 of 6, or set your
own using options 7-9.
4. To customize a flame to your liking – Choose 7, 8 or 9.
5. Go back to your menu & select your customization options (Main
Flame, Flame Palette, Speed, Fuel Bed & Downlight).
6. Go back to My Flame and click “Save” then Click on the 7, 8 or 9
that you picked in above step.
Flame Adjustment – Main Flame/Flame (Onyx & Skope)
1. To access Main Flame Adjustment settings, click on the 3 bars in
the top left corner.
2. Select the Main Flame button.
3. Use the scroll wheel to adjust the Flame color. Use the slider
below to adjust the flame brightness. Use the second slide to
adjust the flame speed.
4. You can also turn the Flame on or off using the toggle button.
Flame Adjustment – Flame Palette (Onyx Only)
1. To access Flame Palette Adjustment settings, click on the 3 bars
in the top left corner.
2. Select the Flame Palette button.
3. Use the scroll wheel to adjust the Flame color. Use the slider
below to adjust the flame brightness. Use the toggle button to
match your Flame Palette to your Fuel Bed choice.
4. You can also turn the Flame on or off using the toggle button.
Flame Adjustment – Flame Speed (Onyx Only)
Same as Main Flame adjustments

99
Owner's Information
Flame Adjustment – Fuel Bed (Onyx & Skope)
1. To access Fuel Bed settings, click on the 3 bars in the top left
corner.
2. Select the Fuel Bed button.
3. Use the scroll wheel to select the Fuel Bed Color. Use the slider
below to adjust the brightness.
4. You can also turn the Fuel Bed on or off using the toggle button.
Flame Adjustment – Glowing Logs (Onyx Only)
1. To access Glowing Logs Adjustment settings, click on the 3 bars
in the top left corner.
2. Select the Glowing Logs button.
3. Use the scroll wheel to adjust the color. Use the slider below to
adjust the brightness. Use the toggle button to match your Flame
Palette to your Fuel Bed choice.
4. You can also turn the Glowing Logs on or off using the toggle
button.
Flame Adjustment – Down Light (Onyx Only)
1. To access Down Light Adjustment settings, click on the 3 bars in
the top left corner.
2. Select the Down Light button.
3. Use the scroll wheel to adjust the color. Use the slider below to
adjust the brightness. Use the toggle button to match your Flame
Palette to your Fuel Bed choice.
4. You can also turn the Glowing Logs on or off using the toggle
button.
Flame Adjustment – Mood Light (Onyx & Skope)
1. Step 1 - To access Ambient Mood Light settings, click on the 3
bars in the top left corner.
2. Step 2 - Select the Mood Light button.
3. Step 3 - Use the scroll wheel to select the Ambient Mood Light
Color. Use the slider below to adjust the brightness.
4. You can also turn the Mood Light on or off using the toggle
button.
Set Flame Program (Onyx & Skope)
*Note: Ensure the left orange Flame button on the home screen is
set to AUTO.
*Note: To use automatic controls, the APP Power, Flame & Heat
buttons must be turned on.
1. To program your fireplace to turn on and off according to a set
schedule, click the 3 bars in the top left corner and tap on Set
Flame Program.
2. You can set a weekly timer for your flame up to 4 time periods a
day according to 4 different weekly schedules.
3. Select the time slot and set the start and end times for when you
would like your fireplace to turn on & off.
4. Ensure the time slot is active (indicated with a orange check
mark).
5. Choose which days you would like the program to repeat on.
6. Tap save to save the program.
Set Heater Program (Onyx & Skope)
*Note: Ensure the right orange Heat button on the home screen is
set to AUTO.
*Note: To use automatic controls, the APP Power, Flame & Heat
buttons must be turned on.
1. To program your fireplace to heat according to a set schedule,
click the 3 bars in the top left corner and tap on Set Heater
Program.
2. You can set a weekly timer for your fireplace to heat at target
temperatures up to 4 time periods a day according to 4 different
weekly schedules.
3. Select the time slot and set the start and end times for when you
would like your fireplace to heat. Click save.
4. Select the temperature slot and set the target temperature. Click
save.
5. Ensure the time slot is active (indicated with a orange check
mark).
6. Choose which days you would like the program to repeat on.
7. Tap save to save the program.
HOME MANAGEMENT
If you have multiple devices in your home, you may create a home
to manage them all.
Create a “Home”
1. Click on the down arrow from the home screen.
2. Click on “Home Management”.
3. Click on “Create a Home”.
4. Enter a home name. Location is optional.
5. Click Save.
6. Now you can add multiple fireplaces to your home.
To Delete a User from your home
1. From the Home Screen, click the edit button in the upper right
corner.
2. Click “Share Device”.
3. Swipe Left on the user profile you want to delete.
4. Click Confirm.
TROUBLESHOOTING
1. If you are having problems pairing your fireplace, please clear the
cache in the app.
o From the home screen - Go to “Me”.
o Click on Settings icon in upper right corner.
o Click “Clear Cache”.
2. Power Outages or Wifi Disruption
o If unit is on, but power was disconnected (ie power outage),
press the wifi button 1 time to connect again (after power
has been restored).
o If unit got turned off for maintenance or other reasons, turn
the unit back on, then press the wifi button 1 time to connect
again.
o If your cell phone wifi disconnects, the fireplace will remember
your phone. There should not be a reason to reconnect to the
fireplace.
o If your home wifi disconnects, you need to reset the unit &
pair your phone to the unit all over again.
REGENCY ELECTRIC APP INSTRUCTIONS

1010
Owner's Information
4
Remove and wash the fuel effect to remove any dust particles.
Alternatively clean with a lint free duster.
Ensure that the effect is dry before replacing.
Replace the fuel effect see Installation Instructions for
layout.
Replace in reverse order.
CLEANING AIR INLETS
Clean the air inlet and outlet grilles regularly with a soft cloth or
the nozzle of a vacuum cleaner.
Dust build-up can inhibit efficient performance of the fan
and lead to the safety cut-out operating.
Keep the area around the appliance clean and free of fluff, dust or
pet hair.
In particular, build-up of dust etc. can occur around the heater area.
Take particular care to keep this area free from such particles on a
regular basis to prevent build-up.
SERVICING AND SUPPORT
To keep your appliance looking and performing at its best, it must
be serviced annually. This service must be undertaken by a suitably
qualified individual and your retailer can organize this for you.
GLASS CLEANING
Wipe the glass viewing panel with a damp cloth and buff with a
lint free duster.
Caution: Do not use abrasive cleaners on the glass panel.
Do not spray liquids directly onto any surface of the unit.
CLEANING THE FUEL EFFECT
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2
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MAINTENANCE
ENSURE THE APPLIANCE IS TURNED OFF BEFORE
CLEANING.
Wait for at least 10 minutes until the appliance has cooled down
prior to cleaning glass