Rena MACH 5 User manual

MACH 5, AS-950C, HJ950C
DIGITAL COLOR PRINTER
SERVICE GUIDE
Rev 5-22-12

SAFETY PRECAUTIONS
THIS EQUIPMENT PRESENTS NO PROBLEM WHEN USED PROPERLY.
HOWEVER, CERTAIN SAFETY RULES SHOULD BE OBSERVED WHEN
OPERATING THE RENA MACH 5 PRINTER.
BEFORE USING THE PRINTER, YOU SHOULD READ THIS MANUAL
CAREFULLY AND FOLLOW THE RECOMMENDED PROCEDURES, SAFETY
WARNINGS, AND INSTRUCTIONS:
Keep hands, hair, and clothing clear of rollers and other moving parts.
Avoid touching moving parts or materials while the machine is in use. Before clearing a jam, be
sure machine mechanisms come to a stop.
Always turn off the machine before making adjustments, cleaning the machine, or performing any
maintenance covered in this manual.
The power cord and power supply supplied with the machine should be plugged into a properly
grounded, easily accessible wall outlet located near the machine. Failure to properly ground the
machine can result in severe personal injury and/or fire.
The power cord and wall plug is the primary means of disconnecting the machine from the power
supply.
DO NOT use an adapter plug on the line cord or wall outlet.
DO NOT remove the ground pin from the line cord.
DO NOT route the power cord over sharp edges or trap it between furniture.
Avoid using wall outlets that are controlled by wall switches, or shared with other equipment.
Make sure there is no strain on the power cord caused by jamming between equipment, walls or
furniture.
DO NOT remove covers. Covers enclose hazardous parts that should only be accessed by a
qualified service representative. Report any cover damage to your service representative.
This machine requires periodic maintenance. Contact your authorized service representative for
required service schedules.
To prevent overheating, do not cover the vent openings.
Use this equipment only for its intended purpose.
In addition, follow any specific occupational safety and health standards for your workplace or area.
This manual is intended solely for the use and information of Neopost USA, its designated
agents, customers, and their employees. The information in this guide was obtained from several
different sources that are deemed reliable by all industry standards. To the best of our
knowledge, that information is accurate in all respects. However, neither Neopost USA nor any of
its agents or employees shall be responsible for any inaccuracies contained herein.
MemjetTM is a registered trademark.
All other trademarks are the property of their respective holders.
All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical,
including photocopying, recording, or any information storage and retrieval system, without permission in writing from the publisher

TABLE OF CONTENTS
i
Table of Contents
Section 1 – Getting Acquainted 5
SAFETY PRECAUTIONS 5
Front View 6
Rear View 7
Print Engine Area 8
Behind the Ink Tank Door 9
Accessory Box Contents 10
Control Panel Functions 11
Printer Status Light Indicators 12
Recommended Troubleshooting Supplies 1
Common Service Tools Needed: 1
Minimum Computer System Requirements 1
Installing the Printer Software (Driver and Toolbox) 3
Connecting the Digital Color Printer via Network (Ethernet Port) 6
Printer Driver Properties 8
General Tab 8
Layout Tab 9
Media Tab 10
Services Tab 11
Using the Toolbox Utility 12
User Interface 12
Diagnostics 16
Ink Usage 16
Network Config 17
Service Menu 18
Section 2 – Installation 21
Tools Needed for Installation 21
Choosing the Location 21
Work-Table Surface Must be Level 21
Removing Service Station Transport Tab 21
Installing the Service Station 22
Install the Ink Tanks 26
Ink Tank Anatomy 26
Procedure (Installing the Ink Tanks): 27
Installing the Printhead Cartridge 29
Printhead Cartridge Protective Packaging 29
Procedure (Installing the Printhead): 31
SECTION 3 – Troubleshooting 36
Print Quality Issues: 36
Examples of Print Quality Issues (including possible causes and solutions) 37
The Printhead Cartridge 40
The Printer 42
Dots or Lines Printed on Media 42
Power Problems 42
Service Station Problems 43
Interface Communication Problems 44
Feeding Problems 45
Error’s and Warnings 46
Control Panel Light Sequences 46
Alert Window Messages 46
Toolbox System Status Messages 47
Ink Accumulating in the Wrong Areas of the Printer 49

TABLE OF CONTENTS
ii
Clearing Media Jams 50
How to Zero the Tilt Sensor 51
SECTION 4 – Measurements and Adjustments 52
Drive Belt Tension Adjustment 52
Power Supply 53
Media Sensors 54
Feed Sensor 54
Print Engine Sensors 55
Feed Encoder Sensor and Encoder Wheel 56
Print Engine Open Switch 57
Dust Exhaust Fans 57
Clutch (Feed Roller Drive) 58
Feed Roller Drive Pulley Test: 58
Dual Pinch Valve Connection 59
Interface Board Test Points 61
Section 5 – Disassembly/Assembly Procedures 62
Preparing the Printer for Service 62
Installation and Service Videos (where to find) 62
Basic Disassembly 63
Service Disassembly Procedures 63
Left-hand Side Covers 64
Right-hand Side Cover 65
Replacing Motor Drive Belt or Motor 66
Replacing the Clutch 66
Replacing the Feeder Encoder and/or Encoder Sensor 67
Replacing Feed Rollers 68
Replacing Delivery Rollers 71
Replacing Interface PC Board 75
Replacing the Main PC Board (MPCA) 76
MPCA (Main Printed Circuit Assembly) Connections 96
Removing the Print Engine 97
Print Engine Basic Disassembly 102
Removing the Print Engine Base 102
Replacing Peristaltic Pump Assembly 103
Replacing Dual Pinch Valve Assembly 103
Replacing DPCA Board 104
Replacing Buffer Boxes (3 per machine) 105
Replacing QA Chip Assembly (3 per machine) 105
Removing the Pen Driver Printed Circuit Assembly (PCA) 106
Removing the Starwheel Assemblies 106
Replacing the Ink Tank Latches 107
Removing the Main Printed Circuit Assembly (MPCA) Cover 108
Replacing Encoder or Encoder Sensor 109
Replacing Paper Path Motor or Drive Belt 110
Replacing Belt Drive Gear Pulleys 111
Replacing Lifter Motor Assembly or Lifter Gear 112
Replacing Stepper Motor 113
Removing the Clamshell Assembly 115
Replacing Paperpath Exit Sensor 115
Replacing Paperpath Entry Sensor 116
Replacing Service Station Sled Printed Circuit Boards 117
Replacing Wiper Motor Flex Cable PCA 117
Reinstall Main Printed Circuit Board Assembly 118
Section 6 – Service Maintenance 119
Maintenance Schedule 119
Replacing the Ink Tanks 120
Cleaning/Replacing the Printhead Cartridge 121

TABLE OF CONTENTS
iii
Cleaning/Replacing the Ink Revolvers 123
Cleaning Pen Driver Printed Circuit Board Contacts 125
Cleaning/Replacing the Service Station 126
Removing the Service Station 126
Cleaning the Service Station 128
Replacing Wiper Roller 128
Removing the Wiper Motor Assembly 129
Replacing Service Station Lifting Arms 130
Replacing the Clamshell Latch Pins 137
Lower Clamshell Latch Pin Replacement Kit (42-900-30) 137
Upper Clamshell Latch Pin Replacement Kit (42-900-35) 140
Lubricating the Service Station 145
Reinstalling or Replacing the Service Station 147
Replacing the Ink Waste Tray 149
Replacing the Sheet Separators 149
Cleaning 150
Feed Rollers and Forwarding Rollers 150
Encoder Wheel 150
Feed Sensor 151
Print Engine 152
Grit Rollers 152
Media Sensors 152
Capping Station Seal and Squeegee 152
Printing Platen 152
Appendix Section 153
Appendix A –Specifications 153
Appendix B – Supplies and Optional Hardware 154
Appendix C – Service Station Guide Installation Instructions 155
Appendix D – Z2i Wiring Diagram 162
Appendix E – Z3/Z4 Wiring Diagram 163
Appendix F –Side Frame Modification 164
Index 165

TABLE OF CONTENTS
iv
NOTES
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SECTION 3
OPERATING THE PRINTER
5
Section 1 – Getting Acquainted
SAFETY PRECAUTIONS
THIS EQUIPMENT PRESENTS NO PROBLEM WHEN USED PROPERLY. HOWEVER, CERTAIN
SAFETY RULES SHOULD BE OBSERVED WHEN OPERATING THE DIGITAL COLOR PRINTER.
BEFORE USING THE PRINTER, YOU SHOULD READ THIS MANUAL CAREFULLY AND
FOLLOW THE RECOMMENDED PROCEDURES, SAFETY WARNINGS, AND INSTRUCTIONS:
Keep hands, hair, and clothing clear of rollers and other moving parts.
Avoid touching moving parts or materials while the machine is in use. Before clearing a jam, be sure machine
mechanisms come to a stop.
Always turn off the machine before making adjustments, cleaning the machine, or performing any maintenance
covered in this manual.
The power cord, supplied with the machine, should be plugged into a properly grounded wall outlet located near
the machine and easily accessible. Failure to properly ground the machine can result in severe personal injury
and/or fire.
The power cord and wall plug is the primary means of disconnecting the machine from the power supply.
DO NOT use an adapter plug on the line cord or wall outlet.
DO NOT remove the ground pin from the line cord.
DO NOT route the power cord over sharp edges or trap between furniture.
Avoid using wall outlets that are controlled by wall switches or shared with other equipment.
Make sure there is no strain on the power cord caused by jamming between the equipment, walls or furniture.
DO NOT remove covers. Covers enclose hazardous parts that should only be accessed by a qualified service
representative. Report any damage of covers to your service representative.
This machine requires periodic maintenance. Contact your authorized service representative for required service
schedules.
To prevent overheating, do not cover the vent openings.
Use this equipment only for its intended purpose.
In addition, follow any specific occupational safety and health standards for your workplace or area.
This manual is intended solely for the use and information of Neopost USA, its designated agents, and their
employees. The information in this guide was obtained from several different sources that are deemed reliable by all
industry standards. To the best of our knowledge, that information is accurate in all respects. However, neither
Neopost USA nor any of its agents or employees shall be responsible for any inaccuracies contained herein.
MemjetTM is a registered trademark of Memjet Labels, Inc.
All other trademarks are the property of their respective holders.
All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including
photocopying, recording, or any information storage and retrieval system, without permission in writing from the publisher

SECTION 3
OPERATING THE PRINTER
6
Front View
1.
Exit Roller Cover – This cover plate must be removed to install the Service Station.
2.
Control Panel – Provides printer controls. See “Control Panel Functions” section.
3.
Side Guide Locking Knob – Used to secure the position of the side guide.
4. Rear Media Support Guide – Provides the proper angle to enhance paper feeding and
separation.
5. Media Support Wedge – Allows for adjustments in stack angle, based on media type and
length. Helps to force the media against the separation area. Narrow and wide wedges are
provided with the printer, to accommodate different media widths.
6. Adjustable Media Side Guide – Adjusts to hold the media against the Media Registration Side
Guide.
7. Media Registration Side Guide–All media is registered against this guide. It has two positions.
Inner position for media measuring 3” to 8.5” in width.
Outer position for media measuring 8.6” to 9.5” in width.
8. Sheet Separator Locking Screws – These thumb screws (four total) are used to secure the
positions of the four sheet separators.
9.
Top Cover – Provides access to the Print Engine.
10.
Ink Tank Door – Hinged door provides access to the Ink Tanks and Waste Ink Tray.

SECTION 3
OPERATING THE PRINTER
7
Rear View
1.
Main Power Switch, Receptacle and Fuse – Plug in AC power cord here. Switch turns main
power on or off. Fuse provides over-current protection. Fuse rating: 2.5A, 250V, slow blow.
CAUTION: Make sure power cord is disconnected from printer before checking/replacing fuse.
WARNING: Press the ON/OFF Button, located on control panel, to properly shut-down the print
engine. Wait until all control panel lights turn off, before you turn off the main power switch.
Tip: Starting with S/N 100027598; to power-up the print engine you must press the control
panel’s ON/OFF button after turning ON the Main Power Switch. In earlier units, the print
engine would automatically power-up after turning on the main power switch.
2. USB Port Connection – (USB 2.0) The USB cable attaches to the printer here.
3. Network Connection – (Ethernet) The network cable plugs in here.
4. Sheet Separators – Used to separate a single piece of media from the stack. There are four sheet
separators on this printer.
5. Feed Rollers – Delivers the bottom piece of media, from the stack, through the separation area
and under the forwarding rollers. There are eight feed rollers on this printer.
6. Media Support Wedge Thumb Screw – Used to secure the Media Support Wedge to the Rear
Media Support Guide.
7. Counter – LCD displays number of pieces run for a given job. Reset button zeros counter.
8. Rear Media Support Guide Knob – Attaches the Rear Media Support Guide to the printer body.

SECTION 3
OPERATING THE PRINTER
8
1
5
2
3
4
6
7
Print Engine with printhead cartridge
installed and printhead latch closed.
Print Engine Area
1. Antistatic Brush Assembly – This assembly contains a conductive brush that is used to help
reduce static energy and remove paper dust from the media. This assembly also contains upper
pressure rollers and fingers that help guide the paper into the print engine.
2.
Printhead Latch – When lowered and locked this device connects the Ink Couplings with the
Printhead Cartridge. Note: The printhead latch on your printer may be blue or black.
WARNING! Never attempt to open the printhead latch manually, when in the closed/locked
position. Sever damage will result. Use the Printhead Release function from the Toolbox utility on
your PC or press the Printhead Latch Release button if a computer is not available.
3. Clean Printhead Button – The button located below this opening can be used to enable a “Level 1
Cleaning” cycle. Insert a non-conductive tool (i.e. plastic pen) into the opening provided, and
lightly press the button.
Additional levels of cleaning can be enabled from the M Series Driver services.
4. Ink Couplings – These devices connect the ink tubes to the printhead cartridge. The printhead
latch is used to engage or disengage these devices from the printhead cartridge.
5. Printhead Latch Release Button – The button, located below this opening, can be used to initiate
the printhead latch release cycle. Insert a non-conductive tool (i.e. plastic pen) and lightly press the
button. If the system is primed it will run a deprime cycle before releasing the latch. This feature
can also be initiated from the Toolbox utility and M Series Driver services.
6.
Print Engine Latches – Lift up on both latches, at the same time, to release and swing open the
top section of the Print Engine.
CAUTION! Do NOT open the Print Engine while the printer is operating.
Make sure the Print Engine is closed and locked before operating.
Do NOT open the Print Engine to an angle greater than 60º.
7. Printhead Cartridge – Memjet® printhead; produces an 8.5” wide, full color, print area.

SECTION 3
OPERATING THE PRINTER
9
2
1
3
Behind the Ink Tank Door
1. Ink Tank Securing Latches – Used to hold the Ink Tanks in the slots.
NOTE: Please be sure that both sides, at the bottom part of the latch, are engaged.
2. Ink Tanks – Five Ink Tanks are used in the printer.
Cyan (C), Yellow (Y), Magenta (M), Black (K), Black (K)
3. Waste Ink Tray –The purpose of this tray is to catch any waste ink produced by the system. This
tray is filled with absorbent material.
The tabs located at the left and right sides of the tray; secure the tray to the print engine frame.
Please be sure the tabs “click” into the frame to secure the tray’s position.

SECTION 3
OPERATING THE PRINTER
10
A
B
C
D
E
F
G
H
I
J
K
Accessory Box Contents
The following items are included with your printer:
Qty [Image Reference] Description
5 [A] Ink Tanks
- Cyan, Magenta, Yellow, Black, Black
1 [B] Printhead Cartridge and packaging
1 [C] Rear Media Support Guide
- thumb screw attached to printer
1 [D] Service Station
1 [E] Wide Media Support Wedge
- mounting hardware attached to item C
1 [F] Narrow Media Support Wedge
- mounting hardware attached to item C
1 [G] Media Registration Side Guide
- mounting screws attached to printer
1 [H] Adjustable Media Side Guide
- mounting screws attached to printer
1 [I] USB Cable
1 [J] Power Cord
1 [K] Operation CD -
contains printer software and pdf manual
Note: Ink Tanks and Printhead Cartridges can be purchased through your local Dealer.
Items contained in the Accessories Box

SECTION 3
OPERATING THE PRINTER
11
Control Panel Functions
BUTTON FUNCTION(s)
ON/OFF
Press to power-up or power-down the print engine.
Note: The Main Power Switch must be ON, to power-up the print engine.
Printer S/N 1000274898 and lower will automatically power-up after turning on the main
power switch.
POWERING-UP: It takes approximately 45 seconds for the print engine to power-up;
after pressing this button. All lights blink simultaneously during power-up sequence.
The ON/OFF button will change to a steady illumination condition, once the print engine
is fully powered-up.
Tip: You can launch (open) the Toolbox utility after the lights come on.
POWERING-DOWN:Before turning off the printer, using the Main Power Switch;
please be sure to power-down the print engine using this button. When the print engine
has completed its power-down cycle, all lights in the control panel will turn off. It is now
safe to turn off the Main Power Switch.
WARNING! Power-down printer, using the ON/OFF button before removing/inserting
Ink Tank(s), performing operator maintenance (cleaning), or powering off the Main
Power Switch. If this power-down process is not followed; Ink Tanks may be damaged,
ink color mixing and printhead nozzle clogging may result.
IMPORTANT: To provide proper printhead and ink system maintenance; the printer
should remain powered on (ON/OFF light illuminated) at all times.
PAPER/RESUME
PAPER (Paper Feed Test): Before sending data to the printer; you can perform a paper
feed test by pressing and holding this button for 4 seconds. The printer will feed a single
page.
RESUME: If an “Out of Paper” condition is detected; reload media and press this button
to resume printing.
If the printer was paused using the PAUSE/CANCEL button, press this button to resume
printing.
PAUSE/CANCEL
PAUSE: If you are in the process of printing and you want to pause the print job, press
this button once.
If the printer was paused, using the PAUSE/CANCEL button, press the RESUME button
to resume printing.
CANCEL: If you want to cancel a paused print job, press this button again. The print job
will be cleared from the printer. You must manually clear job from computer’s print
queue.
Please see “Printer Status Light Indicators”, for additional information.

SECTION 3
OPERATING THE PRINTER
12
Printer Status Light Indicators
Valid with Beta Firmware 110928_u or higher installed.
The lights on the three buttons, shown below, indicate the status of the printer.
LEGEND (For the Status Light Indicator chart on the next page.):
Description
ON steady or 
OFF steady or 
Flashing (1/second) /or /
Fast Flash (3/second) /fast or /fast
Description POWER
PAPER
RESUME
PAUSE
CANCEL
Simultaneous Flash (1/second) //
Simultaneous Fast Flash (3/second) /fast /fast
Alternating Flash (1/second) //
Alternating Fast Flash (3/second) /fast /fast
Power-Up and Power-Down Cycle ///
Please see the “Status Light Indicator Chart” on the following pages.

SECTION 1
GETTING ACQUAINTED
13
Printer Status Light Indicator Chart (see legend)
Valid with Beta Firmware 110928_u or higher installed.
ON/OFF PAPER
RESUME PAUSE CANCEL Printer Status
corresponding Toolbox message Additional Details, Possible Solution or Action

OFF

OFF

OFF Print engine is powered-OFF
In this condition, it is safe to turn the Main Power Switch OFF or ON.
IMPORTANT: To provide proper printhead and ink system
maintenance; the printer should remain powered on (ON/OFF light
illuminated) at all times.

ON

OFF

OFF Print engine is powered-ON and ready
Printer is Ready
/
/
/Print engine powering-up
It takes approximately 45 seconds for the print engine to power-up;
after pressing this button.
All lights blink simultaneously during power-up sequence.
The ON/OFF button will change to a steady illumination condition,
once the print engine is fully powered-up.
TIP: You can launch (open) the Toolbox after the lights come on.
Print engine powering-down All lights blink simultaneously during power-down sequence.
Wait until all lights go out before turning OFF the Main Power
Switch.

ON
/ /
Busy: Job Loading Wait for lights to stop blinking.
Printer is Performing Maintenance
(Cleaning, Circulating Ink, etc..)
Toolbox = MAINTENANCE_BUSY Wait for lights to stop blinking.
Canceling Job. CANCEL key was pressed
Toolbox = MECH_CANCELJOB Wait for lights to stop blinking.

ON
/ /Printer is Printing Press PAUSE, to pause printing.
TIP: If the printer doesn’t try to feed media; check for paper jam in
print engine and clean the PaperPath sensors.
Please see the “Toolbox System Status Messages” section for more details on Toolbox messages.
Simultaneous Flash (1/sec)
Simultaneous Flash (1/sec)
Alternating Flash (1/sec)

SECTION 1
GETTING ACQUAINTED
14
Printer Status Light Indicator Chart (continued) (see legend)
Valid with Beta Firmware 110928_u or higher installed.
ON/OFF PAPER
RESUME PAUSE CANCEL Printer Status
corresponding Toolbox message Additional Details, Possible Solution or Action

ON /
FLASH 
OFF Printing Paused
PAUSE button was pressed.
Press the RESUME button to continue printing.
Job can also be resumed by clicking on the “Clear Error” button in
the Toolbox.
Press the CANCEL button to cancel the job, and then manually clear
the job from the computer’s print queue.
Job can also be canceled by clicking on the “Cancel Job” button in
the toolbox.

ON /fast
Fast FLASH 
OFF Paper Time-Out (Out of Paper)
Toolbox = PAPERPATH_FEED_TIMEOUT
Load Paper.
Press RESUME, to resume printing.
Press the CANCEL button to cancel the print job.
If job was canceled; manually clear job from the computer’s print
queue. Errors can also be cleared using Toolbox Interface.

ON  OFF  ON
Ink Tank(s) Empty
Toolbox = INK_OUT_...
Example: INK_OUT_YELLOW
Power-down the printer and then replaced empty Ink Tank(s).
Verify that Ink Tanks are seated firmly and latches are fully closed,
before powering-up the printer.
TIP: If INK_OUT_ANY is displayed; contact service to update printer
firmware to 110928_u or higher.
Ink Tank(s) Missing
Toolbox = CARTRIDGE_MISSING_...
Example: CARTIRDGE_MISSING_Y
Power-down the printer and then insert missing Ink Tank(s).
Verify that Ink Tanks are seated firmly and latches are fully closed,
before powering-up the printer.
TIP: If problem persists the Ink Tank contacts could be
dirty/corroded, or the chip on the Tank may have been damaged by
installing removing Tank while printer was powered-on. Contact
service.
Please see the “Toolbox System Status Messages” section for more details on Toolbox messages.

SECTION 1
GETTING ACQUAINTED
15
Printer Status Light Indicator Chart (continued) (see legend)
Valid with Beta Firmware 110928_u or higher installed.
ON/OFF PAPER
RESUME PAUSE CANCEL Printer Status
corresponding Toolbox message Additional Details, Possible Solution or Action

ON  ON  OFF
Paper Jam Detected
Toolbox = PAPERPATH_PAPERJAM
Any of the following conditions could exist:
Paperpath: Entry : Yes Exit: Yes
or
Paperpath: Entry : No Exit: Yes
or
Paperpath: Entry : Yes Exit: No
Printer has detected that one of the media (PaperPath) sensors is
blocked (interrupted).
Carefully remove jam and or clean PaperPath sensors.
Make sure the clamshell is closed and securely latched.
If the PaperPath sensors are clear; the toolbox “PaperPath” line
should change to Paperpath: Entry: No Exit: No
No = not blocked (not interrupted), Yes = blocked (interrupted)
After you fix the condition you can;
- Press the RESUME button on the printer or press the “Clear Error”
button in the Toolbox; to continue printing
- Press the CANCEL button to cancel the job, and then manually
clear job from the computer’s print queue.

ON
/fast /fast
Printhead Missing
Toolbox = PRINTHEAD_MISSING Replace missing Printhead.
Printhead Not Primed
Toolbox = PRINTHEAD_UNPRIMED
Follow Printhead Priming procedures.
If you continue to have trouble; check for kinked or pinched ink color
tubes or call for service.
Clamshell Open
Toolbox – DOOR_OPEN_FRONT
Make sure the clamshell is fully closed and latched.
If problem persists call Service and have them check the clamshell
switch.
Note: This switch is not present on printer S/N 100027598 or lower.
Other Errors – See Toolbox Open Toolbox to view error.
Fix condition then press “Clear Error” button in the Toolbox.
Please see the “Toolbox System Status Messages” section for more details on Toolbox messages.
Simultaneous Fast Flash
(3/sec)

SECTION 1
GETTING ACQUAINTED
16
Printer Status Light Indicator Chart (continued) (see legend)
Valid with Beta Firmware 110928_u or higher installed.
ON/OFF PAPER
RESUME PAUSE CANCEL Printer Status
corresponding Toolbox message Additional Details, Possible Solution or Action

ON
/fast /fast Tilt Error
Toolbox = TILT_ERROR
Verify that printer is on a sturdy, level table (front to back and
left to right). Level the table, NOT the printer body. Do NOT
use the printer’s tilt values to level the printer or table. Use an
18” or longer carpenters level to level the table.
WARNING: If the printer is not placed on a sturdy level table,
damage to the printer may result.
If just powered on, wait a few minutes; tilt readings may settle
into normal range.
Once tilt readings drop into a normal range (Tilt values are no
longer RED) the error can be cleared using the “Clear Error”
feature in the Toolbox.
If problem persists; see “How to Zero the Tilt Sensor”.
Please see the “Toolbox System Status Messages” section for more details on Toolbox messages.
Alternating Fast Flash
(3/sec)

SECTION 1
INSTALLATION
1
Recommended Troubleshooting Supplies
Items that a Technician should have available to them, when they visit a “Digital Color Printer” customer
(in addition to standard tools):
•A box or ream of “inkjet suitable” media.
•Known good set of Ink Tanks (Cyan M5C250-N, Magenta M5M250-N, Yellow M5Y250-N, Black
M5K250-N, Black M5K250-N);
•Known good Printhead Cartridge (M5PRINT-N)
•Known good Service Station (123-2483)
•Lint-free cloths
•Distilled or Deionized water
•Computer (Win XP, Vista, Win 7, with USB 2.0 port) and USB cable. It would be best if the computer
system has been previously interfaced and tested with AS-950C. That way they should have
documents or jobs already setup to test with printer, drivers loaded, toolbox loaded.
•Operations CD (contains printer software, drivers, operators guide, etc...)
•Service Manual
•Parts Manual; when available.
•Access to internet.
Note: Part numbers, shown above (with “-N”), are for Neopost.
Remove “-N” for Rena Systems. Add “-H” for Hasler.
Common Service Tools Needed:
This list is in addition to standard tools.
•Spring Hook
•Needle Nosed Pliers
•Side Cutters
•Voltage Meter
•SAE set of alan wrenches
•#1 and #2 Philips Screwdriver
•T-10 Torx driver
•Carpenters Level (18” or longer)
Minimum Computer System Requirements
•Windows XP, Windows Vista, Windows 7. Supports 32 and 64 bit systems.
•You must have administrative privileges on the system.
•Pentium II, 2 GHz minimum (Pentium Dual Core, 2.5 GHz or better, is optimal)
•System memory – 2 GB minimum; or as recommended for your operating system.
•At least 10 GB free hard-disk space.
•Microsoft Internet Explorer 6.0 or higher.
•Java version 6 or higher
•CD/DVD drive
•USB 2.0 port (ports will be identified as “USB2” or “Enhanced” in the Device Manager)
•"Microsoft .NET Framework 3.5" installed (Even if you have a higher version installed, version 3.5
must also be installed.).
IMPORTANT: Before installing the printer software (Toolbox and Driver); you should temporarily
disable all Antivirus programs and Firewalls. In addition; you must be logged onto the system with full
administrative privileges (admin rights).

SECTION 1
INSTALLATION
2
How to check your system for the minimum system requirements, shown above:
Right click on "My Computer" and select Properties. The system information, including Operating System,
Processor Info and Memory info will be displayed under the "General" tab.
How to check your system for the versions of "Microsoft .NET Framework” installed.
From the Control Panel; open "Add or Remove Programs" and look for "Microsoft .NET Framework 3.5..."
in the list.
You can obtain "Microsoft .Net Framework 3.5" via the Microsoft website.
http://www.microsoft.com/net/download
How to check your system for the version of "Java" installed.
From the Control Panel; open "Add or Remove Programs". Look for "Java(TM) 6 .." in the list.
You can obtain Java from the following website: www.java.com
There are also tools on the Java site to help you detect if you have java installed and what version is
installed.