ReSound SY312 User manual

USER GUIDE
RECEIVER-IN-EAR
HEARING INSTRUMENT

23
may cause harmful interference to radio communications. However, there is no guarantee that inter-
ference will not occur in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from the one in which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modications can void the user´s authority to operate the equipment
Hearing instrument type designations for models included in this user guide are: SY312, FCC ID:
X26SY312 and MRIE, FCC ID: X26MRIE. Please see page 10 for list of models referring to all types.
Statement:
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1) this device may not cause interference, and
(2) this device must accept any interference, including interference that may cause undesired opera-
tion of the device.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,

45
Intended use
Generic air-conduction hearing instruments are wearable sound-amplifying devices intended to
compensate for impaired hearing. The fundamental operating principle of hearing instruments is to
receive, amplify, and transfer sound to the ear drum of a hearing impaired person.
List of countries:
Products without wireless functionality are intended for worldwide sales.
Products with wireless functionality are intended for sale in countries within European Economic
Area as well as Switzerland.
Specication of restrictions: You are not allowed to operate the equipment within 20 km of the centre
of Ny Ålesund, Norway.
The products are in compliance with the following regulatory requirements:
• In US: FCC CFR 47 Part 15, subpart C, section 15.249
• Other identied applicable international regulatory requirements in countries outside EU, US and
Canada. Please refer to local country requirements for these areas.
• In Canada these hearing instruments are certied under models: SY312/IC: 6941C-SY312
and MRIE/IC: 6941C-MRIE.
• This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

67
Introduction
Congratulations on the purchase of your new hearing instruments. ReSound’s innovative sound
technology and design, combined with the customized device programming selected by your
hearing care professional, will make hearing a more enjoyable experience. Hearing instruments will
enable you to hear sounds that you may not have heard in years because of your hearing loss.
Practice and a positive attitude are important in learning to use hearing instruments. Your ReSound
instruments have been adjusted according to your individual hearing loss and needs. Some people
adjust quickly to wearing hearing instruments in their ears and hearing new sounds; other
people may need more time.
Please read this manual carefully in order to wholly benet from the use of your hearing instruments.
With proper care, maintenance, and usage, your hearing instruments will aid you in better communi-
cation for many years. Ask your hearing care professional if you have any questions.
ReSound is a registered trademark of ReSound A/S
Hearing instrument model:
Battery size: Receiver tube length: Dome size:
Left serial number: Right serial number:

89
How to apply domes ................41
ReSound Standard domes ...........41
ReSound Tulip domes ...............42
Wireless..........................43
General precautions.................44
General warnings ...................45
Battery warning Information ...........48
Important notice for prospective
hearing aid users .................49
Children with hearing loss ............51
Warning to hearing aid dispensers ......52
Troubleshooting guide ...............54
Technical data .....................62
Warranty and repairs ................70
Temperature test, transport
and storage information.............71
CONTENTS
Introduction ........................6
Description of the hearing instruments ...10
Getting started.....................12
On/Off function ....................12
SmartStart ........................12
Inserting/Replacing the battery .........13
Low battery indicator ................14
Inserting/removing hearing instruments...16
Program and Multi-Function buttons .....19
Flight mode .......................25
Telephone use ....................25
Listen to radio or TV .................27
PhoneNow........................28
Telecoil (optional) ...................31
Direct audio input (optional) ...........32
Connecting/Disconnecting audio boots ..32
Care and maintenance ...............34
Daily maintenance ..................35
The receiver tube ..................36
Cleaning the receiver tubes and domes ..37
Cleaning RIE molds .................37
Replacing the wax filter
(receiver-in-ear models) .............38

71
8
2
7
9
18
2
3
14
13
6
11 12
9, 10
1
8
2
14
15
13
7
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10 11
11. NP receiver tube
12. HP receiver tube
13. Left/right indicator
14. Model, and serial number
15. Direct audio input
Micro RIE AL960-DR, AL760-DR, AL560-DR, ALT960-DR
Mini RIE AL961-DRW, AL761-DRW, AL561-DRW, ALT961-DRW (Type SY312)
RIE AL962-DVIRW, AL762-DVIRW, AL562-DVIRW,
ALT962-DVIRW, ALT762-DVIRW (Type MRIE)
Alera 60 Alera 61
1. Receiver tube
2. Receiver Open Dome
3. Receiver Tulip Dome
4. Receiver Power Dome
5. RIE mold
6. Sports lock
7. Battery compartment
8. Receiver
9. Push button
10. Volume Control (optional)
Alera 62

12 13
turn on by ten seconds after the battery compartment is closed. With SmartStart, a beep will
be heard for each second of the delay period.
Inserting/Replacing the battery
1. Open the battery door completely by using your ngernail.
2. Remove the used battery, if present. Insert the new battery with the
positive side in the correct position.
3. Always use new Zinc-Air batteries that have a minimum
remaining shelf life of 1 year.
4. Gently close the battery door.
Remove the batteries to prevent battery leakage or corrosion when the hearing instru-
ments are not in use for an extended period of time.
Getting started
On/Off function
1. When the battery door is closed, the hearing instrument
turns on, and the default program will be activated.
2. To turn off the hearing instrument, open the battery door.
Use your ngernail to pull it open.
Tip: Whenever the hearing instruments are not in use, remember to turn them off to avoid
unnecessary battery consumption.
SmartStart
Hearing instruments can be turned on once you have placed them on your ears. If you prefer to
turn them on just prior to placing them on your ear, your hearing care professional can activate
a function called SmartStart. This function will delay the time in which the hearing instruments
On
Off

14 15
at which use of the ReSound Unite TV, Phone Clip and Mini Microphone cannot be supported,
the hearing instrument will play two sets of descending tones. After this, your hearing instru-
ment and ReSound Unite Remote Control will continue to work as usual, but you will not be
able to use your ReSound Unite TV, Phone Clip or Mini Microphone. At some point the battery
level will also be too low to support the remote control as well and you will once again hear the
descending tones. The hearing instruments will continue to work as usual. Once a new battery
is inserted, full operation of the accessories will resume.
Sports lock
Sports lock will be applied or adjusted by your hearing care professional.
Low battery indicator
Your hearing care professional can set your hearing instrument to give an acoustical indication
when the battery is reaching its end of life. The hearing instrument will reduce amplication and
emit a melody if battery power gets too low. This signal will recur every ve minutes until the
hearing instrument automatically switches off. It is recommended that you keep spare batteries
on hand.
Low battery indicator (instruments paired with accessories only)
Active usage of the ReSound Unite accessories (Remote Control, Phone Clip, Unite TV and
Mini Microphone) requires more battery power from the hearing instruments than when they are
working without accessories which means that battery life is highly dependent on the amount of
wireless accessory usage. When the battery in the hearing instrument has depleted to a level

16 17
Tip: It may be helpful to pull the top of your ear back with your opposite hand during
insertion to open the ear canal.
Insertion (domes)
1. Hold the receiver tube where it bends, and gently push the dome into the ear canal. Push
the dome far enough into the ear canal so that the receiver tube lies flush with the side of the
head.
2. It is important that the tube and the
dome t correctly into your ear.
3. When the dome is placed correctly,
you should not be able to see the receiver
tube sticking out when facing a mirror.
Note: You should never attempt to bend or modify the shape of the receiver tube.
Inserting/Removing hearing instruments
Insertion (custom RIE molds)
1. Hold the RIE mold between your thumb and index nger and position its
sound outlet in your ear canal.
2. Slide the RIE mold all the way into your ear with a gentle, twisting movement.
3. Move the RIE mold up and down and gently press to ensure it is positioned
correctly in the ear. Opening and closing your mouth can ease insertion.
4. Make sure the hearing instrument is seated behind the ear.
By experimenting, an easier method may be discovered. With proper insertion,
hearing instruments should t snugly but comfortably. If hearing instruments
cause irritation of the ears, contact your hearing care professional.
Never attempt to modify the shape of the hearing instrument, RIE molds,
or tubing yourself.

18 19
Removal (RIE molds)
1. Grasp the removal string and pull the RIE mold outward.
2. Consult your hearing care professional if you have difculties removing the hearing instrument.
Removal (domes)
1. Hold the receiver tube with your thumb and forenger and pull the tube
outward.
2. Consult your hearing care professional if you have difculties
removing the hearing instrument.
Program and Multi-Function buttons
If you have a hearing aid with a program button or
multi-function button, this will allow you to use up to
four different listening programs, each of them suit-
able for certain situations.
Your instrument has a fully automatic volume control.
Therefore, it should not be necessary to control the
volume manually.
Program button (Alera 61 only)

20 21
If necessary, your hearing care practitioner can change these settings and ll in the following
table to indicate the new settings:
However, in addition to controlling listening pro-
grams, the multi-function button (Alera 62 only)
provides you with the ability to adjust the amplica-
tion to your liking.
The multi-function button is designed to change
the volume or listening programs of the hearing
instrument, based on different ways it is pressed.
Multi-function button (Alera 62 only)
Multi-function button action Default setting New setting
Short press up Increases volume
Short press down Decreases volume
Long press up (3 seconds) Changes programs
Long press down (3 seconds Activates streaming

22 23
When using the program or multi-function buttons to switch programs, each press will move the
instrument to the next program. For example, if it was in program 1 it will switch to program 2,
if it was in program 2 it will switch to program 3 etc.
When you close the battery door and switch the instrument on, it will start in program 1. Press
the program or multi-function buttons if you want to move to a different listening program.
Program Description of when to use
1
2
3
4
Your hearing care professional can ll out the following table for you.

24 25
Flight mode* (Alera 61 and 62 only)
When boarding a ight or entering an area where RF transmitters are prohibited, wireless
functionality must be deactivated, as it is not allowed to radiate radio signals.
For devices with push button: It is possible to disable wireless operation by opening and closing
the battery compartment of the hearing instrument while at the same time pressing the push
button. When disabled manually, wireless operation may be re-enabled by opening and closing
the battery compartment normally, (i.e. without at the same time pressing the push button).
For devices without push button: It is possible to disable wireless operation by opening and
closing the battery door twice within 10 seconds. Repeat this procedure to enable wireless
again.
*Instruments paired with accessories only
Telephone use
If your hearing instruments are t with a receiver open dome or receiver tulip dome, you can
probably use the telephone as you normally would by holding it up to your ear canal opening.
If your hearing instruments are t with a receiver power dome or RIE mold, nding the optimal
position for holding a telephone while using a hearing instrument may require practice for some
individuals, and one or more of the following suggestions may be helpful.

26 27
Listen to radio or TV
When listening to the TV or the radio, start out by listening to news commentators since they
usually speak clearly, then try other programs.
If you nd it difcult to listen to TV or radio, your hearing care professional will be able to give you
advice on available accessories to enhance your listening capabilities for TV and radio.
Cellular phones
Your hearing instrument is designed to comply with the most stringent Standards of International
Electromagnetic Compatibility. However, not all cell phones are hearing instrument compatible.
The varying degree of disturbance can be due to the nature of your particular cellular phone or
of your wireless telephony service provider.
If you nd it difcult to obtain a good result while using your cellular phone, your hearing care
professional will be able to give you advice on available accessories to enhance listening
capabilities.
1. Hold the telephone as you would normally.
2. Hold the telephone towards the top of the ear (closer to where the
microphones are located).
3. If whistling occurs, it may take a brief moment of holding the tele-
phone in the same position before the hearing instrument adapts
and reduces the feedback.
4. Any whistling may also be decreased by holding the telephone
slightly away from the ear.
5. Depending on your individual needs, your hearing care professional may activate a program
specically for telephone use.

28 29
4. Use only recommended cleaning agent to clean the telephone prior to placing the magnet
on the phone.
PhoneNow usage
Telephones can be used in a normal manner. A short melody will indicate that the PhoneNow
feature has automatically switched the hearing instrument to your telephone program.
Initially, you may need to move the telephone receiver slightly to nd the best position for reliable
PhoneNow activation and good hearing on the telephone.
PhoneNow precautions
1. Keep magnets out of reach of pets, children and mentally challenged persons. If a magnet is
swallowed, please seek advice from a medical practitioner.
2. The magnet used to supplement the magnetic eld of a telephone receiver may affect some
PhoneNow
The PhoneNow function, allows your hearing instrument to automatically switch to your tele-
phone program when a telephone receiver is raised to the ear. When the telephone receiver
is removed from the ear, the hearing instrument automatically returns to the previous listening
program.
Placement of PhoneNow magnets
In order to place PhoneNow magnets properly:
1. Clean the telephone receiver thoroughly.
2. Hold the telephone vertically, in a position similar to when making
a telephone call.
3. Place the magnets just below the telephone receiver. If necessary, move the magnet to
another position to improve ease of use and comfort while speaking.

30 31
Telecoil (optional)
If equipped, a telecoil can be activated by your hearing care professional and accessed through
one of the additional programs. A telecoil picks up a telephone’s magnetic signal and converts
it to sound. An optional telephone program may help to improve speech understanding on the
telephone. When using a telecoil program, the receiver of the telephone may need to be held
closer to the hearing instrument. The handset of the telephone may need to be moved to slightly
different positions in order to nd the best reception.
Tele-loop systems
Many places, such as theatres, houses of worship, and schools are equipped with tele-loop
systems. When using a telecoil program with tele-loop systems, sound is picked up directly and
may improve speech understanding. If there is no sound from the hearing instruments in a tele-
loop system and with a telecoil program activated, the tele-loop system may not be turned on
or is not operating correctly. If a facility is not equipped with a tele-loop system, sitting as close
as possible to the front may be helpful.
medical devices or electronic systems. The manufacturer of any magnetically sensitive
devices (e.g. pacemakers) should advise you regarding appropriate safety precautions
when using your hearing instrument and magnet in close proximity to the medical device or
electronic system in question. If the manufacturer cannot issue a statement, we recommend
keeping the magnet or a telephone equipped with the magnet 30 cm (12") away from
magnetically sensitive devices (e.g. pacemakers).
3. High distortion during dialing or phoning may mean that the magnet is not in the optimal
position relative to the telephone receiver. To avoid the issue, please move the magnet to
another place on the telephone receiver.
4. Only use magnets supplied by GN ReSound.

3
1
2
45
32 33
2. Once in place, move the boot in the direction
of the battery compartment.
3. Gently click the audio boot onto the hearing
instrument.
Disconnecting audio boots
4. Press and hold the button on the front side
of the audio boot.
5. Gently remove the audio boot from the
hearing instrument.
Direct audio input (optional)
Use of direct audio input (DAI), which enables a direct connection of the hearing instruments to
items such as television, radio, and remote microphones, may increase speech understanding
for some individuals. The sound source is connected to the hearing instruments by a cable or
a wireless FM system to the audio boot. This accessory connects to the bottom of the hear-
ing instruments, and once properly clicked into place, the hearing instruments switch to DAI
automatically.
Connecting/Disconnecting audio boots
Connecting audio boots
1. Align the tip of the audio boot with the groove just above the battery
compartment and below the model number.

34 35
1. Never immerse hearing instruments in water or other liquids, as liquids may cause permanent
damage to the hearing instruments.
2. Avoid rough handling of hearing instruments or dropping them on hard surfaces or floors.
3. Do not leave hearing instruments in or near direct heat or sunlight, as excessive heat can
cause damage or deform the casing.
4. Hair spray, make-up, etc. may damage hearing instruments, and these should be removed
prior to the application of cosmetics.
Daily maintenance
It is important to keep your hearing instrument clean and dry. On a
daily basis, clean the hearing instruments using a soft cloth or tissue.
Do not use water or solvents, as these can damage the hearing instrument(s).
Care and maintenance
Proper handling
Your hearing instrument is protected by a layer of protective, hydrophobic nanocoat material.
However, please follow the following instructions to further prolong the durability of your hearing
instruments.

NP HP
36 37
The receiver tube
The receiver tube comes in two different power levels:
NP (Normal Power) and HP (High Power). Depending on your hearing
loss you have either been tted with the NP or the HP receiver type.
Please go to page 10 to see your selected type. The receiver tube
contains the wiring to the receiver which delivers the sound to the ear canal. It is important
that the receiver tube and the receiver dome/RIE mold ts correctly in your ear. If the
receiver tube or the receiver dome/RIE mold irritates your ear in any way and prevents you from
wearing your hearing instrument, please contact your hearing care professional. You should
never attempt to modify the shape of the receiver tube yourself. The receiver tube and the re-
ceiver dome/RIE mold should be cleaned regularly. Please see instructions in the next section.
Cleaning the receiver tubes and domes
The receiver tube and the receiver dome should be cleaned regularly. Use a damp cloth to clean
the receiver tube and receiver dome on the outside. Do not use water when you are cleaning
the receiver tubes or the receiver domes. Please see instruction on page 30 or 31 for how to
change the wax guard lter.
Cleaning RIE molds
1. Separate the mold from the receiver tube.
2. Clean the RIE mold using a mild soap, and rinse with
lukewarm water.
3. After cleaning, dry RIE molds thoroughly and remove any
residual water and debris from the tubing utilizing an air bulb and wire loop.

123 4 510
9
8
7
6
38 39
Changing wax guard for NP receiver tube
1. Clean any debris from the old wax guard.
2. Insert the wand into the old wax guard.
3. Twist the wand with the wax guard in a clockwise direction to ensure it is attached to the
wand.
4. Pull the wand and wax guard away from the tube/mold.
5. Insert the old wax guard into the center of the HF3 wheel.
6. Dispose of the old wax guard by drawing the wand to the narrow end of the center disposal
area.
7. Insert the empty wand into a new wax guard on the HF3 wheel.
8. Pull the new wax guard attached to the wand away from the HF3 wheel.
9. Insert the wand into the receiver tube/mold.
10. Twist the wand to release the new wax guard onto the receiver tube/mold.