Ricoh Scan CX v1 Service manual

Technical Bulletin PAGE: 1/12
Reissued: 01-April-15
Model: RICOH Scan CX v1
Date: 30-Oct-13
No.: RD769001c
1
RTB Reissue
The items in bold italics were corrected or added.
Subject: RICOH Scan CX v1 Installation Manual
Prepared by: Seizoh Uchiyama
From: Solution Support Sect., Solution Support Dept.
Classification:
Troubleshooting
Mechanical
Paper path
Product Safety
Part information
Electrical
Transmit/receive
Other ( )
Action required
Service manual revision
Retrofit information
Tier 2

Technical Bulletin PAGE: 2/12
Reissued: 01-April-15
Model: RICOH Scan CX v1
Date: 30-Oct-13
No.: RD769001c
2
RICOH Scan CX V1.1.x
Main Chapters
Read This First........................................................................................................................................... 3
Trademarks............................................................................................................................................. 3
Trademarks ......................................................................................................................................... 3
Installation and Initial Configuration........................................................................................................... 4
Installation and Initial Configuration Flow............................................................................................... 4
VM Card Installation ............................................................................................................................... 5
Java VM Configuration ........................................................................................................................... 5
RICOH Scan CX Embedded v1 Installation & Activation....................................................................... 6
Activation Check..................................................................................................................................... 7
Function Priority Setting.......................................................................................................................... 9
Uninstallation............................................................................................................................................ 10
Priority Feature Cancellation................................................................................................................ 10
RICOH Scan CX v1 Uninstallation ........................................................................................................11
Appendix................................................................................................................................................... 12
VM Card Update................................................................................................................................... 12

Technical Bulletin PAGE: 3/12
Reissued: 01-April-15
Model: RICOH Scan CX v1
Date: 30-Oct-13
No.: RD769001c
Read This First
Read This First
Trademarks
Trademarks
Microsoft®, Windows®, and MS-DOS®are registered trademarks of Microsoft Corporation
in the United States and /or other countries.
PostScript®is a registered trademark of Adobe Systems, Incorporated.
PCL®is a registered trademark of Hewlett-Packard Company.
Ethernet®is a registered trademark of Xerox Corporation.
PowerPC®is a registered trademark of International Business Machines Corporation.
Other product names used herein are for identification purposes only and may be
trademarks of their respective companies. We disclaim any and all rights involved with
those marks.

Technical Bulletin PAGE: 4/12
Reissued: 01-April-15
Model: RICOH Scan CX v1
Date: 30-Oct-13
No.: RD769001c
Installation and Initial Configuration
Installation and Initial Configuration
Installation and Initial Configuration Flow
It is necessary for a customer
engineer to perform this
process.
It is possible for a user to
perform this process.
Please refer to the Technical
Reference for RICOH Scan CX.

Technical Bulletin PAGE: 5/12
Reissued: 01-April-15
Model: RICOH Scan CX v1
Date: 30-Oct-13
No.: RD769001c
Installation and Initial Configuration
VM Card Installation
If the JavaVM is installed to the device’s Flash Memory (FM), this procedure
is not necessary. In this case, please proceed to the “JavaVM Configuration”
section.
1. Turn off the device’s main power and insert the VM card into the SD card slot.
2. Press the device’s power button ON and wait until the automatic installation is
completed.
3. Confirm that [JavaTM Platform] is displayed via [Default Setting/Counter/Inquiry
information].
The installation operations for JavaTM Platform, and the application are CE
operations.
VM card is used with being inserted after installation, too.
Java VM Configuration
1. Press the [User Tools/Counter] button.
2. Press [Extended Feature Settings] after the [User Tools / Counter / Enquiry] screen
appears.
3. Press [Extended Feature Settings].
4. Press the [Administrator Tools] tab. Then, press [Heap / Stack Size Settings].
5. Set the heap size and stack size. If other ESA applications are also installed, set the
same Heap and Stack size.
Model
Heap size
Stack size
11S or earlier
40MB (Default: 10MB)
64KB (Default: 64KB)
11A or later
48MB (Default: 16MB)
256KB (Default: 256KB)

Technical Bulletin PAGE: 6/12
Reissued: 01-April-15
Model: RICOH Scan CX v1
Date: 30-Oct-13
No.: RD769001c
Installation and Initial Configuration
RICOH Scan CX Embedded v1 Installation & Activation
Use Remote Install Manager to install & activate RICOH Scan CX Embedded V1. Please
see the Service Manual of Remote Install Manager.
Important:
The product key used on “3. Installation/ Activation →4. [Install Software] Enter product
key”, in the Remote Install Manager service manual is as follows:
In case of RE, please use the following product key “LMR87-RKGDB-5HXU3-EJN8M-
S49WN”.
Note:
- When installing "Ricoh Scan CX Embedded", the product key used needs to be a
shared key. However, because a product key has a limit to how many licenses it can
provide, there is a limit to the number of devices the same product key can be used
for. Before a product key reaches it's license limit, we will release a new product key
via this service manual.
- Before installation, please make sure all firmwares (GW firmware) are the latest
version. Regarding the firmware update procedures, please refer to the device service
manual.

Technical Bulletin PAGE: 7/12
Reissued: 01-April-15
Model: RICOH Scan CX v1
Date: 30-Oct-13
No.: RD769001c
Installation and Initial Configuration
Activation Check
1. Turn on the device’s main power.
2. Press the [User Tools/Counter] button, and then press [Extended Feature
Settings].
3. Confirm that [JavaTM Platform] appears on the [Extended Feature Setting Menu]
screen.
If [JavaTM Platform] is not shown, the Java TM Platform has not been
activated yet. Wait for a while until the [JavaTM Platform] appears.
4. Press [Extended Feature Settings].

Technical Bulletin PAGE: 8/12
Reissued: 01-April-15
Model: RICOH Scan CX v1
Date: 30-Oct-13
No.: RD769001c
Installation and Initial Configuration
5. When viewing the [Startup Setting] tab, confirm that the application is “Startin g
Up”.

Technical Bulletin PAGE: 9/12
Reissued: 01-April-15
Model: RICOH Scan CX v1
Date: 30-Oct-13
No.: RD769001c
Installation and Initial Configuration
Function Priority Setting
This setting is optional. Please ask the customer if it is required.
1. Press the [User Tools/Counter] button, and then press [System Settings].
2. Please select RICOH Scan CX.

Technical Bulletin PAGE: 10/12
Reissued: 01-April-15
Model: RICOH Scan CX v1
Date: 30-Oct-13
No.: RD769001c
Uninstallation
Uninstallation
Priority Feature Cancellation
1. Press the [User Tools/Counter] button, and then press [System Settings].
2. Select the [General Features] tab, and then press [Function Priority].
3. Select any function other than [Java TM/X] and then press [OK].

Technical Bulletin PAGE: 11/12
Reissued: 01-April-15
Model: RICOH Scan CX v1
Date: 30-Oct-13
No.: RD769001c
Uninstallation
RICOH Scan CX v1 Uninstallation
Please see the Service Manual of Remote Install Manager.

Technical Bulletin PAGE: 12/12
Reissued: 01-April-15
Model: RICOH Scan CX v1
Date: 30-Oct-13
No.: RD769001c
Appendix
Appendix
VM Card Update
1. Access the RICOH Scan CX Embedded management tool to write down the
settings.
2. Download Error Job using Job Management function from the maintenance of
RICOH Scan CX Embedded management tool.
3. Uninstall RICOH Scan CX Embedded from the device using Remote Install
Manager.
4. Update the Java VM using Remote Install Manager.
5. Install RICOH Scan CX Embedded using Remote Install Manager.
6. Set the setting values that were written down again.