Ricoh D649 Quick start guide

Fax Option Type C305
Machine Code: D649
Field Service Manual
28 Dec, 2011

Important Safety Notices
• Never install telephone wiring during a lightning storm.
• Never install telephone jacks in wet locations unless the jack is specifically designed for wet
locations.
• Never touch uninsulated telephone wires or terminals unless the telephone line has been
disconnected at the network interface.
• Use caution when installing or modifying telephone lines.
• Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a
remote risk of electric shock from lightning.
• Do not use a telephone or cellular phone to report a gas leak in the vicinity of the leak.
• Before installing the fax unit, switch off the main switch, and disconnect the power cord.
• The fax unit contains a lithium battery. The danger of explosion exists if a battery of this type is
incorrectly replaced. Replace only with the same or an equivalent type recommended by the
manufacturer. Discard batteries in accordance with the manufacturer’s instructions and local
regulations.
•Note for Australia:
• Unit must be connected to Telecommunication Network through a line cord that meets the
requirements of ACA Technical Standard TS008.
1

Symbols and Abbreviations
Conventions Used in this Manual
This manual uses several symbols.
Symbol What it means
Refer to section number
Screw
Connector
E-ring
Clip ring
Clamp
Cautions, Notes, etc.
The following headings provide special information:
• Failure to obey warning information could result in serious injury or death.
• Obey these guidelines to ensure safe operation and prevent minor injuries.
• Obey these guidelines to avoid problems such as misfeeds, damage to originals, loss of valuable
data and to prevent damage to the machine.
2

• Always obey these guidelines to avoid serious problems such as misfeeds, damage to originals,
loss of valuable data and to prevent damage to the machine. bold is added for emphasis.
• This document provides tips and advice about how to best service the machine.
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TABLE OF CONTENTS
Important Safety Notices...................................................................................................................................1
Symbols and Abbreviations...............................................................................................................................2
Conventions Used in this Manual.................................................................................................................2
Cautions, Notes, etc.......................................................................................................................................2
1. Installation
Fax Unit (D649)..................................................................................................................................................7
Component Check.........................................................................................................................................7
Fax Unit Installation Procedure......................................................................................................................8
Fax Icon Addition.........................................................................................................................................15
Fax Unit Options...............................................................................................................................................20
Handset Type C5502 (D645) (only for NA)............................................................................................20
Component Check..............................................................................................................................20
Installation Procedure.........................................................................................................................21
2. Replacement and Adjustment
FCU...................................................................................................................................................................25
SRAM Data Transfer Procedure.................................................................................................................25
3. Troubleshooting
Error Codes.......................................................................................................................................................27
IFAX Troubleshooting.......................................................................................................................................46
IP-Fax Troubleshooting....................................................................................................................................49
IP-Fax Transmission......................................................................................................................................49
Cannot send by IP Address/Host Name..........................................................................................49
Cannot send via VoIP Gateway.........................................................................................................50
Cannot send by Alias Fax number.....................................................................................................50
IP-Fax Reception..........................................................................................................................................52
Cannot receive via IP Address/Host Name.....................................................................................52
Cannot receive by VoIP Gateway.....................................................................................................52
Cannot receive by Alias Fax number................................................................................................53
4. Service Tables
Beforehand.......................................................................................................................................................55
Service Tables...................................................................................................................................................56
SP1-XXX (Bit Switches) ...............................................................................................................................56
SP2-XXX (RAM Data)..................................................................................................................................57
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SP3-XXX (Tel Line Settings)..........................................................................................................................57
SP4-XXX (ROM Versions)............................................................................................................................58
SP5-XXX (Initializing)...................................................................................................................................58
SP6-XXX (Reports)........................................................................................................................................59
SP7-XXX (Test Modes).................................................................................................................................61
Bit Switches.......................................................................................................................................................62
System Switches...........................................................................................................................................62
I-Fax Switches..............................................................................................................................................76
Printer Switches............................................................................................................................................83
Communication Switches............................................................................................................................90
G3 Switches.................................................................................................................................................98
IP Fax Switches..........................................................................................................................................108
NCU Parameters............................................................................................................................................116
Dedicated Transmission Parameters.............................................................................................................131
Programming Procedure...........................................................................................................................131
Parameters.................................................................................................................................................131
Fax Parameters.................................................................................................................................131
E-mail Parameters.............................................................................................................................136
General Specifications..................................................................................................................................140
FCU.............................................................................................................................................................140
Capabilities of Programmable Items........................................................................................................141
IFAX Specifications........................................................................................................................................142
IP-FAX Specifications.....................................................................................................................................143
Fax Unit Configuration..................................................................................................................................144
INDEX...........................................................................................................................................................145
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6

1. Installation
Fax Unit (D649)
Component Check
Check the quantity and condition of the components against the following list.
No. Description Q’ty
1 FCU 1
2 Bracket 1
3 Screw: M3x6 2
4 Serial Number Decal 1
5 Telephone Cord (NA only) 1
- FCC Decal (NA only) 1
- EMC Address Decal (EU only) 1
7

- Multi-Language Decals (EU only) 1
Fax Unit Installation Procedure
• Before installation, print out all data in the printer buffer.
• Push the operation switch to put the machine in standby mode. Make sure the power LED is off, turn
the main switch off, and then disconnect the power cord and the network cable.
• The mainframe equipped with the fax unit must be connected to a properly grounded socket outlet.
1. Remove the rear cover [A] ( x 13).
2. Remove the scanner rear cover [B] ( x 1)
1. Installation
8

3. Remove the left cover [A] ( x 2, hooks x 2).
Fax Unit (D649)
9

4. Remove the controller box cover [A] ( x 6 )
• The screw [B] is different from other five screws.
1. Installation
10

5. Install the bracket [A] (hooks x 2).
6. Slide the FCU [A] into the slot [B] along the guide rails [C], [D].
7. Attach the controller box cover ( Step 4, x 6).
Fax Unit (D649)
11

8. Secure the FCU [A] with two screws included in the kit (M3x6: x 2).
9. Write the serial number of the fax unit on the serial number decal [A], and then attach this decal to
the controller box [B].
1. Installation
12

10. Open the line and the telephone connector covers [A], [B] with a flat-head (‘minus’) screw driver.
11. Attach the left cover ( Step 3, x 2).
12. Attach the scanner rear cover ( Step 2, x 1).
Fax Unit (D649)
13

13. Switch the FCU battery jumper switch [A] to the "ON" position.
14. Attach the rear cover ( Step 1, x 13).
15. Reassemble the machine.
16. Connect the telephone cord to the "LINE" jack.
1. Installation
14
D117 RTB 34
Jumper setting
for Brazil

17. Attach the FCC decal on the [A] of the rear cover (NA only).
18. Attach the MC Address Decal on the [A] of the rear cover (EU only).
19. Attach the Multi-language Decal on the keytop of the operation panel (EU only).
20. Plug in the machine and turn on the main power switch.
• After you turn the machine on, if you see a message that tells you the SRAM has been
formatted due to a problem with SRAM, turn the machine off and on again to clear the
message.
21. Enter the "User Tools" mode and set date and time.
22. Do SP3102-000 in the fax SP mode and enter the serial number for the fax unit.
23. Enter the correct country code with SP2103-001 (NCU Country/ Area Code Setting).
24. Exit the SP mode, and turn the machine off and on.
Fax Icon Addition
This procedure allows the fax icon to appear on the home screen of the operation panel.
1. Press [User Tools].
2. Press [Edit Home].
Fax Unit (D649)
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3. Press [Add Icon].
4. Press [Select Icon to Add].
1. Installation
16

5. Press [Application].
6. Press [Facsimile].
Fax Unit (D649)
17

7. Press [Select Destination].
8. Press a [Blank] to set a location for the fax icon.
9. Press [Exit] on the “Add Icon” screen to end the fax icon addition.
10. Press [Exit] on the “Edit Home” screen.
11. Press [Exit] on the “User Tools/Counter/Enquiry” screen.
1. Installation
18