Ricoh IM 550F Quick start guide

IM 550F/600F/600SRF
P 800/801
Machine Code:
D0BT/D0BV/D0BW/M0CG/M0CH
Field Service Manual
Ver 1.0
Latest Release: June, 2019
Initial Release: June, 2019
(c) 2019 Ricoh Co.,Ltd.

Important Safety Notices
Warnings, Cautions, Notes
In this manual, the following important symbols and notations are used.
A Warning indicates a potentially hazardous situation. Failure to obey a Warning could result in
death or serious injury.
A Caution indicates a potentially hazardous situation. Failure to obey a Caution could result in
minor or moderate injury or damage to the machine or other property.
Obey these guidelines to avoid problems such as misfeeds, damage to originals, loss of
valuable data and to prevent damage to the machine.
This information provides tips and advice about how to best service the machine.
General Safety Instructions
For your safety, please read this manual carefully before you use this product. Keep this manual handy
for future reference.
Safety Information
Always obey the following safety precautions when using this product.
Safety During Operation
In this manual, the following important symbols and notations are used.
[A]: ON
[B]: OFF
[C]: Push ON/Push OFF
[D]: Standby
Switches and Symbols
Where symbols are used on or near switches on machines for Europe and other areas, the meaning of
each symbol conforms with IEC60417.

Safety
Prevention of Physical Injury
1. Before disassembling or assembling parts of the machine and peripherals, make sure that the
machine and peripheral power cords are unplugged.
2. The plug should be near the machine and easily accessible.
3. Note that some components of the machine and the paper tray unit are supplied with electrical
voltage even if the main power switch is turned off.
4. Always unplug the power cord from the power source before you move the product. Before you
move the machine, arrange the power cord so it will not fall under the machine.
5. Disconnect all peripheral units (finisher, LCT, etc.) from the mainframe before you move the
machine.
6. If any adjustment or operation check has to be made with exterior covers off or open while the main
switch is turned on, keep hands away from electrified or mechanically driven components.
7. The machine drives some of its components when it completes the warm-up period. Be careful to
keep hands away from the mechanical and electrical components as the machine starts operation.
8. The inside and the metal parts of the fusing unit become extremely hot while the machine is
operating. Be careful to avoid touching those components with your bare hands.
9. To prevent a fire or explosion, keep the machine away from flammable liquids, gases, and
aerosols.
10. Do not use flammable sprays or solvent in the vicinity of the machine. Also, avoid placing these
items in the vicinity of the machine. Doing so could result in fire or electric shock.
11. To avoid fire or explosion, never use an organic cleaner near any part that generates heat.
12. Clean the floor completely after accidental spillage of silicone oil or other materials to prevent
slippery surfaces that could cause accidents leading to hand or leg injuries.
13. Never remove any safety device unless it requires replacement. Always replace safety devices
immediately.
14. Never do any procedure that defeats the function of any safety device.
15. Modification or removal of a safety device (fuse, switch, etc.) could lead to a fire and personal
injury. Always test the operation of the machine to ensure that it is operating normally and safely
after removal and replacement of any safety device.
16. For replacements use only the correct fuses or circuit breakers rated for use with the machine.
Using replacement devices not designed for use with the machine could lead to a fire and personal
injuries.
17. For machines installed with the ADF/ARDF:
When a thick book or three-dimensional original is placed on the exposure glass and the ARDF
cover is lowered, the back side of the ARDF rises up to accommodate the original. Therefore, when
closing the ARDF, please be sure to keep your hands away from the hinges at the back of the
ARDF.

18. When using a vacuum cleaner around the machine, keep others away from the cleaner, especially
small children.
19. For machines installed with the anti-tip components:
The anti-tip components are necessary for meeting the requirements of IEC60950-1, the
international standard for safety. The aim of these components is to prevent the products, which
are heavy in weight, from toppling as a result of people running into or leaning onto the products,
which can lead to serious accidents such as persons becoming trapped under the product. (U.S.:
UL60950-1, Europe: EN60950-1) Therefore, removal of such components must always be with the
consent of the customer. Do not remove them at your own judgment.
20. NEVER touch the AC circuits on the PSU board to prevent electric shock caused by residual
charge. Residual charge of about 100V-400V remains in the AC circuits on the PSU board for
several months even when the board has been removed from the machine after turning off the
machine power and unplugging the power cord.
Health Safety Conditions
1. For the machines installed with the ozone filters:
Never operate the machine without the ozone filters installed.
Always replace the ozone filters with the specified types at the proper intervals.
2. The machine, which use high voltage power source, can generate ozone gas. High ozone density
is harmful to human health. Therefore, locate the machine in a large well ventilated room that has
an air turnover rate of more than 50m3/hr/person.
3. Toner and developer are non-toxic, but if you get either of them in your eyes by accident, it may
cause temporary eye discomfort. Try to remove with eye drops or flush with water as first aid. If
unsuccessful, get medical attention.
Observance of Electrical Safety Standards
1. The machine and its peripherals must be installed and maintained by a customer service
representative who has completed the training course on those models with exceptions on some
machines where the installation can be handled by the user.
Safety and Ecological Notes for Disposal
Do not incinerate toner bottles or used toner. Toner dust may ignite suddenly when exposed to an
open flame.
Dispose of used toner, developer, organic photoconductors, and AIO unit in accordance with local
regulations. (These are non-toxic supplies.)
Dispose of replaced parts in accordance with local regulations.
When keeping used lithium batteries in order to dispose of them later, do not put more than 100
batteries per sealed box. Storing larger numbers or not sealing them apart may lead to chemical
reactions and heat build-up.
The danger of explosion exists if a battery of this type is incorrectly replaced. Replace only with the
same or an equivalent type recommended by the manufacturer. Discard used batteries in accordance

with the manufacturer’s instructions.
Handling Toner
Work carefully when removing paper jams or replacing toner bottles or cartridges to avoid spilling
toner on clothing or the hands.
If toner is inhaled, immediately gargle with large amounts of cold water and move to a well-
ventilated location. If there are signs of irritation or other problems, seek medical attention.
If toner gets on the skin, wash immediately with soap and cold running water.
If toner gets into the eyes, flush the eyes with cold running water or eye wash. If there are signs of
irritation or other problems, seek medical attention.
If toner is swallowed, drink a large amount of cold water to dilute the ingested toner. If there are
signs of any problem, seek medical attention.
If toner spills on clothing, wash the affected area immediately with soap and cold water. Never use
hot water! Hot water can cause toner to set and permanently stain fabric.
Always store toner and developer supplies such as toner and developer packages, cartridges,
bottles (including used toner and empty bottles and cartridges), and AIO unit out of the reach of
children.
Always store fresh toner supplies or empty bottles or cartridges in a cool, dry location that is not
exposed to direct sunlight.
Do not use a vacuum cleaner to remove spilled toner (including used toner). Vacuumed toner may
cause a fire or explosion due to sparks or electrical contact inside the cleaner. However, it is
possible to use a cleaner designed to be dust explosion-proof. If toner is spilled over the floor,
sweep up spilled toner slowly and clean up any remaining toner with a wet cloth.
Handling the development unit cooling system
For the machines installed the development cooling system:
1. The development unit cooling system circulates propylene glycol from a sealed tank through hoses
that pass behind cooling plates on the sides of each development unit.
2. The coolant tank is located at the bottom of the cooling box on the back of the main machine.
3. Always obey local laws and regulations if you need to dispose of a tank or the propylene glycol
coolant.
4. The tank must never be emptied directly into a local drainage system, river, pond, or lake.
5. Contact a professional industrial waste disposal organization and ask them to dispose of the tank.
Lithium Batteries for Taiwan

Laser Safety
The Center for Devices and Radiological Health (CDRH) prohibits the repair of laser-based optical units
in the field. The optical housing unit can only be repaired in a factory or at a location with the requisite
equipment. The laser subsystem is replaceable in the field by a qualified Customer Engineer. The laser
chassis is not repairable in the field. Customer engineers are therefore directed to return all chassis and
laser subsystems to the factory or service depot when replacement of the optical subsystem is required.
Use of controls, or adjustment, or performance of procedures other than those specified in this
manual may result in hazardous radiation exposure.
WARNING FOR LASER UNIT
WARNING:
Turn off the main switch before attempting any of the procedures in the Laser Unit section. Laser
beams can seriously damage your eyes.
Safety Instructions for the Color Controller
Fuse
The color controller uses a double pole fuse. If this fuse blows, be sure to replace it with an identical
fuse.
Batteries
Always replace a battery with the same type of battery prescribed for use with the color controller unit.
Replacing a battery with any type other than the one prescribed for use could cause an explosion.
Never discard used batteries by mixing them with other batteries or other refuse.
Always remove used batteries from the work site and dispose of them in accordance with local
laws and regulations regarding the disposal of such items.

Symbols and Abbreviations
This manual uses the following symbols and abbreviations:
Symbols:
Screw
Black screw
Connector
Flexible flat cable (FFC)
Hook
Clamp
Clip ring
E-ring
C-ring
Timing belt
Spring
Location of a screw(s) to be tightened or loosened.
Location of a connector(s), clamp(s) or spring(s) to be removed
Direction (Rotating or moving)
Abbreviations:
Abbreviations such as (M1), (S1), or (TH1) after the names of some electrical components indicate that
those components are shown on a Point-to-Point diagram.
Abbreviation
Meaning
SEF
Short edge feed
LEF
Long edge feed
[A] Short edge feed (SEF)
[B] Long edge feed (LEF)

Destination:
Abbreviation
Destination
EU (-27)
European Union
AP (-29)
Asia-Pacific
CHN (-21,-25)
China

Trademarks
Adobe, Acrobat, PageMaker, PostScript, and Genuine Adobe® PostScript® 3TM are either registered
trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any
use of such marks by Ricoh Company, Ltd. is under license.
Firefox and Thunderbird are registered trademarks of the Mozilla Foundation.
Dropbox is a registered trademark or trademark of Dropbox, Inc.
Google, Google Cloud Print, Google Chrome, Google Play, and Android are registered trademarks for
Google Inc.
Java is a registered trademark of Oracle and/or its affiliates.
JAWS® is a registered trademark of Freedom Scientific, Inc., St. Petersburg, Florida and/or other
countries.
Kerberos is a trademark of the Massachusetts Institute of Technology (MIT).
Linux is a registered trademark of Linus Torvalds.
Macintosh, OS X, Bonjour, Safari, and TrueType are trademarks of Apple Inc., registered in the U.S.
and other countries.
Microsoft, Windows, Windows Server, Internet Explorer, Microsoft Edge, and Outlook are either
registered trademarks or trademarks of Microsoft Corp. in the United States and/or other countries.
QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and in other
countries.
"Red Hat" is a registered trademark of Red Hat, Inc.
The SD and SD logo are trademarks of SD-3C, LLC.
UNIX is a registered trademark of The Open Group.
UPnP is a trademark of UPnP Implementers Corporation.
This product includes RSA BSAFE® Cryptographic software of EMC Corporation. RSA and BSAFE are
registered trademarks or trademarks of EMC Corporation in the United States and other countries.
The proper names of Internet Explorer 9, 10, and 11 are as follows:
•Windows® Internet Explorer® 9
•Internet Explorer® 10
•Internet Explorer® 11
The proper names of the Windows operating systems are as follows:

•The product names of Windows Vista are as follows: Microsoft® Windows Vista® Ultimate
Microsoft® Windows Vista® Business Microsoft® Windows Vista® Home Premium Microsoft®
Windows Vista® Home Basic Microsoft® Windows Vista® Enterprise
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Microsoft® Windows® 7 Professional Microsoft® Windows® 7 Ultimate Microsoft® Windows® 7
Enterprise
•The product names of Windows 8.1 are as follows: Microsoft® Windows® 8.1 Microsoft®
Windows® 8.1 Pro Microsoft® Windows® 8.1 Enterprise
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Microsoft® Windows® 10 Pro Microsoft® Windows® 10 Enterprise Microsoft® Windows® 10
Education
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Standard Microsoft® Windows Server® 2008 Enterprise
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Foundation Microsoft® Windows Server® 2012 Essentials Microsoft® Windows Server® 2012
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R2 Foundation Microsoft® Windows Server® 2012 R2 Essentials Microsoft® Windows Server®
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Other product names used herein are for identification purposes only and might be trademarks of their
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Microsoft product screen shots reprinted with permission from Microsoft Corporation.

1
Table of Contents
1. Product Information .......................................................................................................................... 12
Guidance for Those Who are Familiar with The Predecessor Product ............................................... 12
IM 550F/600F/600SRF..................................................................................................................... 12
P 800/801.......................................................................................................................................... 12
Machine Codes and Peripherals Configuration ................................................................................... 13
Main Machine ................................................................................................................................... 13
Options.............................................................................................................................................. 14
Specifications........................................................................................................................................ 16
2. Installation......................................................................................................................................... 17
Installation Requirements..................................................................................................................... 17
Environment...................................................................................................................................... 17
Machine Level................................................................................................................................... 18
Minimum Space Requirements ........................................................................................................ 18
Machine Dimensions ........................................................................................................................ 18
Power Requirements........................................................................................................................ 20
Main Machine Installation..................................................................................................................... 21
Installation Flowchart........................................................................................................................ 21
Accessory Check.............................................................................................................................. 21
Installation Procedure....................................................................................................................... 22
Turning the power on/Initial Settings................................................................................................ 23
Important Notice on Security Issues (IM 550F/IM 600F/IM 600SRF Only) ..................................... 26
Settings According to the Service Contract...................................................................................... 31
Moving the Machine.......................................................................................................................... 32
Transporting the Machine................................................................................................................. 32
Caster Table Type M40........................................................................................................................ 35
Accessory Check.............................................................................................................................. 35
Installation Procedure....................................................................................................................... 36
Paper Feed Unit PB1160 ..................................................................................................................... 37
Accessory Check.............................................................................................................................. 37
Installation Procedure....................................................................................................................... 37
Optional Counter Interface Unit Type M12 (IM 550F/600F/600SRF Only).......................................... 52
Accessory Check.............................................................................................................................. 52
Installation Procedure (IM 600SRF).................................................................................................52
Installation Procedure (IM 550F/600F)............................................................................................. 58
NFC Card Reader Type M24 (IM 550F/600F/600SRF Only) .............................................................. 65
Accessory Check.............................................................................................................................. 65
Installation Procedure (IM 600SRF).................................................................................................65

2
Installation Procedure (IM 550F/600F)............................................................................................. 78
Enhanced Security HDD Option Type M10 (D792-09)........................................................................ 91
Accessory Check.............................................................................................................................. 91
Installation Procedure (IM 600SRF).................................................................................................92
Installation Procedure (IM 550F/600F)...........................................................................................110
Installation Procedure (P 800/801).................................................................................................127
Hard Disk Drive Option Type P8 (M500-05) (P 800/801 Only).......................................................... 140
Accessory Check............................................................................................................................ 140
Installation Procedure..................................................................................................................... 140
Internal Options..................................................................................................................................153
List of Slots ..................................................................................................................................... 153
IEEE 1284 Interface Board Type M19 (D3C0-17) ............................................................................. 154
Accessory Check............................................................................................................................ 154
Installation Procedure..................................................................................................................... 154
IEEE 802.11 Interface Unit Type M24 (M500-08).............................................................................. 155
Accessory Check............................................................................................................................ 155
Installation Procedure..................................................................................................................... 155
Device Server Option Type M37........................................................................................................156
Accessory Check............................................................................................................................ 156
Installation Procedure..................................................................................................................... 156
IP Address Setting..........................................................................................................................161
File Format Converter Type M19 (D3BR-04) (IM 550F/600F/600SRF Only).................................... 163
Accessory Check............................................................................................................................ 163
Installation Procedure..................................................................................................................... 163
SD Card Options ................................................................................................................................164
SD Card Slots................................................................................................................................. 164
SD Card Appli Move...........................................................................................................................165
Overview.........................................................................................................................................165
SD Card Appli Move.......................................................................................................................165
Move Exec...................................................................................................................................... 165
Undo Exec ...................................................................................................................................... 166
OCR Unit Type M13 (D3AC-23, 24, 25) (IM 550F/600F/600SRF Only)............................................ 167
Accessory Check............................................................................................................................ 167
Installation Procedure..................................................................................................................... 167
Recovery Procedure....................................................................................................................... 170
PostScript3 Unit Type M40 (IM 550F/600F/600SRF)........................................................................ 172
Accessory Check............................................................................................................................ 172
Installation Procedure..................................................................................................................... 172
PostScript3 Unit Type P19 (P 800/801).............................................................................................173

3
Accessory Check............................................................................................................................ 173
Installation Procedure..................................................................................................................... 173
XPS Direct Print Option Type M40..................................................................................................... 174
Accessory Check............................................................................................................................ 174
Installation Procedure..................................................................................................................... 174
IPDS Unit Type M40........................................................................................................................... 175
Accessory Check............................................................................................................................ 175
Installation Procedure..................................................................................................................... 175
VM CARD Type M37.......................................................................................................................... 176
Accessory Check............................................................................................................................ 176
Installation Procedure..................................................................................................................... 176
DataOverwriteSecurity Unit Type M19 (D3BS-03) (IM 550F/600F/600SRF Only)............................177
Overview.........................................................................................................................................177
Accessory Check............................................................................................................................ 177
Before You Begin the Procedure....................................................................................................177
Installation Procedure..................................................................................................................... 179
Configuring "Auto Erase Memory" (Performed by the Customer)..................................................181
Security Setting ..................................................................................................................................183
Security Function Installation.......................................................................................................... 183
Data Overwrite Security (IM 550F/600F/600SRF)......................................................................... 184
Data Overwrite Security (P 800/801).............................................................................................. 185
HDD Encryption (IM 550F/600F/600SRF)......................................................................................186
HDD Encryption (P 800/801)..........................................................................................................192
Network Settings (IM550F/600F/600SRF)......................................................................................... 196
Specifying Network Settings According to Customer's Environment.............................................196
Settings on Displaying an Alert When the Ethernet Cable is Broken or Disconnected.................197
@Remote Settings .............................................................................................................................198
"Web Help Support" Settings (MF Model Only)................................................................................. 203
Overview.........................................................................................................................................203
How to Enable/Disable Web Help Support..................................................................................... 204
Help for Image Quality & Paper Feeding........................................................................................207
"RemoteConnect Support" Settings (MF Model Only).......................................................................209
Overview.........................................................................................................................................209
How to Enable/Disable RemoteConnect Support..........................................................................209
Uninstalling RemoteConnect Support............................................................................................211
"Remote Panel Operation" Settings (MF Model Only).......................................................................213
Overview.........................................................................................................................................213
How to Enable/Disable Remote Panel Operation/Monitoring........................................................214
Operation Guidance for Users............................................................................................................216

4
3. Preventive Maintenance................................................................................................................. 217
Preventive Maintenance Tables......................................................................................................... 217
Yield Parts Settings............................................................................................................................218
Yield Parts Replacement Procedure..............................................................................................218
4. Replacement and Adjustment ........................................................................................................ 220
Notes on the Main Power Switch.......................................................................................................220
Characteristics of the Push Switch (DC Switch) ............................................................................220
Shutdown Method........................................................................................................................... 221
Forced Shutdown............................................................................................................................ 222
Beforehand.........................................................................................................................................223
Special Tools......................................................................................................................................224
Image Adjustment...............................................................................................................................225
Printing............................................................................................................................................225
Scanning (IM 550F/600F/600SRF Only)........................................................................................227
DF Image Adjustment (IM 550F/600F/600SRF Only).................................................................... 227
SMC Storage......................................................................................................................................229
Factory SP Settings............................................................................................................................230
IM 550F/600F/600SRF...................................................................................................................230
P 800/801........................................................................................................................................233
Exterior Covers (IM 550F/600F/600SRF) ..........................................................................................234
Scanner Front Cover ...................................................................................................................... 234
Front Cover.....................................................................................................................................236
Right Upper Cover..........................................................................................................................240
Right Lower Cover..........................................................................................................................243
Left Upper Cover ............................................................................................................................250
Left Middle Cover............................................................................................................................ 253
Left Lower Cover ............................................................................................................................255
Left Rear Cover ..............................................................................................................................257
Rear Upper Cover........................................................................................................................... 257
Rear Middle Cover.......................................................................................................................... 259
Rear Lower Cover...........................................................................................................................261
Rear Center Stay (IM 550F/600F Only) ......................................................................................... 262
Rear Fan Cover (IM 600SRF Only)................................................................................................264
Rear Right Stay ..............................................................................................................................264
Paper Exit Cover (IM 550F/600F Only)..........................................................................................266
Paper Exit Tray...............................................................................................................................267
Controller Cover.............................................................................................................................. 277
Exterior Covers (P 800/801)...............................................................................................................281
Upper Cover.................................................................................................................................... 281

5
Front Cover.....................................................................................................................................284
Right Cover.....................................................................................................................................287
Left Upper Cover ............................................................................................................................291
Left Lower Cover ............................................................................................................................292
Left Rear Cover ..............................................................................................................................294
Rear Upper Cover........................................................................................................................... 294
Rear Middle Cover.......................................................................................................................... 296
Rear Lower Cover...........................................................................................................................298
Controller Cover.............................................................................................................................. 299
Operation Panel Unit (IM 550F/600F/600SRF)..................................................................................301
Operation Panel Unit ...................................................................................................................... 301
Internal Parts...................................................................................................................................305
Operation Panel (P 800/801)..............................................................................................................306
Operation Panel.............................................................................................................................. 306
OPU Board (PCB2).........................................................................................................................307
Scanner Unit (IM 550F/600F/600SRF Only)......................................................................................308
Scanner Unit................................................................................................................................... 308
Scanner Carriage............................................................................................................................ 311
Laser Unit (IM 550F/600F/600SRF)...................................................................................................314
Caution Decal Location ..................................................................................................................314
Laser Unit........................................................................................................................................ 314
Laser Unit (P 800/801) ....................................................................................................................... 317
Caution Decal Location ..................................................................................................................317
Laser Unit........................................................................................................................................ 317
Development Unit...............................................................................................................................320
Development Unit...........................................................................................................................320
Drum Unit............................................................................................................................................ 323
Drum Unit........................................................................................................................................ 323
Charge Roller..................................................................................................................................324
Transfer Unit....................................................................................................................................... 326
Transfer Roller................................................................................................................................326
Discharge Plate Unit....................................................................................................................... 327
Fusing Unit.......................................................................................................................................... 329
Fusing Unit...................................................................................................................................... 329
Paper Exit Unit (IM 550F/600F/600SRF)...........................................................................................334
Paper Exit Unit................................................................................................................................ 334
Paper Exit Unit (P 800/801)................................................................................................................ 338
Paper Exit Unit................................................................................................................................338
Paper Feed Unit .................................................................................................................................342

6
Paper Feed Roller, Pickup Roller...................................................................................................342
Separation Roller............................................................................................................................343
Bypass Tray Unit................................................................................................................................ 345
Bypass Paper Feed Roller.............................................................................................................. 345
Duplex Unit......................................................................................................................................... 347
Duplex unit......................................................................................................................................347
Drive Unit............................................................................................................................................ 354
Paper Feed Motor........................................................................................................................... 354
Main Drive Unit............................................................................................................................... 355
Electrical Components........................................................................................................................359
Controller Box................................................................................................................................. 359
Controller Board (PCB15)...............................................................................................................367
BiCU (PCB16)................................................................................................................................. 374
IOB (PCB17)................................................................................................................................... 377
Connect-Left PCB (PCB20)............................................................................................................ 382
Fusing Thermistor Connection PCB...............................................................................................383
Power Pack (PCB19)...................................................................................................................... 384
PSU (PCB18).................................................................................................................................. 386
HDD (OT2) (IM 550F/600F/600SRF Only).....................................................................................390
When Installing the Flat Cable........................................................................................................ 391
Fans....................................................................................................................................................402
PSU Fan (FAN3)............................................................................................................................. 402
Direction of Installing the Fans.......................................................................................................403
DF (IM 550F/600F/600SRF Only)......................................................................................................404
SPDF Unit.......................................................................................................................................404
DF Front Cover...............................................................................................................................406
DF Rear Left Cover......................................................................................................................... 406
DF Rear Right Cover......................................................................................................................407
DF Top Cover................................................................................................................................. 408
DF Drive Unit..................................................................................................................................410
CIS.................................................................................................................................................. 411
DF double feed detector TX PCB (PCB25)....................................................................................417
DF double feed detector RX PCB (PCB26) ...................................................................................418
Paper Feed Unit (Paper Feed Unit PB1160) .....................................................................................420
Paper Feed Roller, Pickup Roller...................................................................................................420
Separation Roller............................................................................................................................421
Main Board......................................................................................................................................422
Drive Unit........................................................................................................................................423
Internal Finisher.................................................................................................................................. 426

7
Internal Finisher..............................................................................................................................426
Finisher Output Tray Unit ............................................................................................................... 428
Stapler Unit..................................................................................................................................... 432
Finisher Frames.............................................................................................................................. 432
Finisher Gathering Roller Motor (M14)........................................................................................... 436
Finisher Paper Exit Motor (M13) ....................................................................................................437
Finisher Shift Roller Motor (M15)....................................................................................................438
Finisher Transport Motor (M12)......................................................................................................438
Finisher Tray Lift Motor (M18)........................................................................................................439
Finisher Jogger Fence HP Sensor (S24) .......................................................................................439
Finisher Jogger Motor (M16)..........................................................................................................441
Finisher Exit Guide Plate Motor (M17)........................................................................................... 442
Finisher Shift Roller HP Sensor (S20)............................................................................................442
Finisher Gathering Roller HP Sensor (S21)................................................................................... 443
Finisher Entrance Sensor (S28).....................................................................................................444
Finisher Paper Exit Sensor (S26)................................................................................................... 445
Finisher Paper Sensor (S23).......................................................................................................... 447
Finisher Staple Tray Paper Sensor (S25)...................................................................................... 448
Finisher Tray Lower Limit Sensor (S22)......................................................................................... 449
Finisher Exit Guide Plate HP Sensor (S27)....................................................................................449
Finisher Main Board (PCB29).........................................................................................................450
Finisher Side-to-Side Registration Adjustment ..............................................................................451
5. System Maintenance...................................................................................................................... 456
Service Program Mode....................................................................................................................... 456
SP Tables ....................................................................................................................................... 456
Firmware Update (IM 550F/600F/600SRF Only)...............................................................................457
Overview of Firmware Update........................................................................................................ 457
Firmware Update (Removable Media) ...........................................................................................460
Firmware Update (Smart Firmware Update).................................................................................. 473
Firmware Update (Remote Firmware Update)...............................................................................483
Firmware Update (Auto Remote Firmware Update).......................................................................483
Firmware Update (P 800/801 Only) ...................................................................................................491
Overview.........................................................................................................................................491
Firmware Types..............................................................................................................................491
Procedure .......................................................................................................................................491
Error Screens During Updating ...................................................................................................... 493
RFU Updating the Firmware........................................................................................................... 497
Updating JavaVM...............................................................................................................................498
Deactivating SDK Applications.......................................................................................................498

8
Updating JavaVM ...........................................................................................................................499
Activating SDK Applications........................................................................................................... 500
Capturing the Debug Logs ................................................................................................................. 501
Overview.........................................................................................................................................501
Retrieving the Debug Logs............................................................................................................. 502
NVRAM Data Upload/Download ........................................................................................................ 505
Uploading Contents of NVRAM to an SD card............................................................................... 505
Downloading Contents from the SD Card to NVRAM.................................................................... 506
UP/SP Data Import/Export .................................................................................................................508
UP Data Import/Export (IM 550F/600F/600SRF)...........................................................................508
UP Data Import/Export (P 800/801) ...............................................................................................510
SP Data Import/Export (IM 550F/600F/600SRF)........................................................................... 513
SP Data Import/Export (P 800/801)................................................................................................ 515
Possible solutions for import/export problems ............................................................................... 516
Address Book Upload/Download........................................................................................................519
Information List............................................................................................................................... 519
Download........................................................................................................................................519
Upload............................................................................................................................................. 520
SMC List Card Save Function............................................................................................................522
Overview.........................................................................................................................................522
Procedure .......................................................................................................................................522
File Names of the Saved SMC Lists............................................................................................... 525
Error Messages ..............................................................................................................................525
Test Pattern Printing........................................................................................................................... 526
IM 550F/600F/600SRF...................................................................................................................526
P 800/801........................................................................................................................................526
6. Troubleshooting.............................................................................................................................. 528
Self-Diagnostic Mode ......................................................................................................................... 528
Service Call Codes......................................................................................................................... 528
SC Logging..................................................................................................................................... 529
SC Automatic Reboot (IM 550F/600F/600SRF)............................................................................. 529
Service Call 101-195..........................................................................................................................532
SC100 (Engine: Scanning) (IM 550F/600F/600SRF Only)............................................................ 532
SC100 (Engine: Others)................................................................................................................. 543
Service Call 202-270..........................................................................................................................544
SC200 (Engine: Image Writing)...................................................................................................... 544
Service Call 302-396..........................................................................................................................546
SC300 (Engine: Imaging 1: Charge, Development)....................................................................... 546
SC300 (Engine: Imaging 2: Around the Drum) ..............................................................................547

9
Service Call 490-491..........................................................................................................................549
SC400 (Engine: Imaging 3: Around the Drum) ..............................................................................549
Service Call 501-584..........................................................................................................................552
SC500 (Engine: Paper Transport 1: Paper Feed, Duplex, Transport)........................................... 552
SC500 (Engine: Paper Transport 2: Fusing, Others)..................................................................... 558
SC500 (Engine: Paper Transport 3: Paper Feed, Duplex, Transport, Fusing).............................. 565
Service Call 622-691..........................................................................................................................566
SC600 (Engine: Communication and Others)................................................................................566
SC600 (Controller).......................................................................................................................... 573
Service Call 700 .................................................................................................................................578
SC700 (Engine: Peripherals) (IM 600SRF Only) ...........................................................................578
Service Call 816-899..........................................................................................................................581
SC800 (Controller).......................................................................................................................... 581
Service Call 900-998..........................................................................................................................597
SC900 (Engine: Others)................................................................................................................. 597
SC900 (Controller).......................................................................................................................... 598
Jam Detection.....................................................................................................................................602
Paper Jam Display..........................................................................................................................602
Jam Codes and Display Codes...................................................................................................... 602
Sensor Layout................................................................................................................................. 609
Paper Size Codes........................................................................................................................... 611
Troubleshooting Guide....................................................................................................................... 613
Image Quality..................................................................................................................................613
Paper Transport.............................................................................................................................. 618
Others............................................................................................................................................. 622
7. Detailed Descriptions...................................................................................................................... 646
Product Overview............................................................................................................................... 646
Component Layout/Paper Path......................................................................................................646
Parts Layout.................................................................................................................................... 648
Scanner Unit (IM 550F/600F/600SRF Only)......................................................................................656
Laser Unit ........................................................................................................................................... 657
Development Unit...............................................................................................................................658
Drum Unit............................................................................................................................................ 659
Drum............................................................................................................................................... 659
Cleaning Unit ..................................................................................................................................660
Transfer Unit....................................................................................................................................... 661
Fusing Unit.......................................................................................................................................... 662
Paper Exit Unit.................................................................................................................................... 664
Duplex Unit......................................................................................................................................... 666