Ricoh Ri 2000 User manual

Original instructions
For safe and correct use, be sure to read the Safety Information in Safety Information and Quick Installation Guide
before using the machine.
User Manual

TABLE OF CONTENTS RICOH Ri 2000 User Manual
3
TABLE OF CONTENTS
TABLE OF CONTENTS..........................................................................................................3
How to Read the Manuals .....................................................................................................7
Before You Begin.............................................................................................................................. 7
Disclaimer......................................................................................................................................... 7
Notes................................................................................................................................................. 7
Safety Symbols for This Machine.........................................................................................8
1. Before You Begin ...........................................................................................................10
1.1. Checking the Contents of the Product ........................................................................................... 10
1.2. Guide to Components..................................................................................................................... 13
Front and Right View...................................................................................................................... 13
Rear View ....................................................................................................................................... 13
1.3. Important......................................................................................................................................... 14
6 Essential Tips for Keeping Your RICOH Ri 2000 in Top Shape................................................. 17
1.4. Machine Installation........................................................................................................................ 19
Space Needed for the Printer......................................................................................................... 19
Unpacking....................................................................................................................................... 20
Installing the Waste Ink Bottle and Ink Cartridges ......................................................................... 21
Turning On the Power..................................................................................................................... 25
Attaching the Platen........................................................................................................................ 29
Network Connection ....................................................................................................................... 29
Handling the Ink Cartridge.............................................................................................................. 30
Handling the waste ink bottle.......................................................................................................... 33
Handling the Front Cover................................................................................................................ 35
1.5. Control Panel Functions................................................................................................................. 37
Print Tab ......................................................................................................................................... 37
Status..............................................................................................................................................38
Maintenance Tab............................................................................................................................ 39
Alignment Tab.................................................................................................................................39
Service Part Status Tab.................................................................................................................. 40
Settings Tab.................................................................................................................................... 41
1.6. Printer Setup................................................................................................................................... 43
The setting of IP address for the machine...................................................................................... 43
1.7. Usage of ColorGATE Productionserver......................................................................................... 46

TABLE OF CONTENTS RICOH Ri 2000 User Manual
4
Register as a user on the ColorGATE Service & Support website................................................ 47
Download software of ColorGATE RIP/MIM files........................................................................... 48
Start Software(Hardware Dongle) .................................................................................................. 50
Start Software(Software Dongle).................................................................................................... 50
License Update............................................................................................................................... 50
Setup Driver.................................................................................................................................... 51
Print method.................................................................................................................................... 57
Change of print mode..................................................................................................................... 59
About Operating ColorGATE Productionserver ............................................................................. 61
Firewall Settings.............................................................................................................................. 64
2. Printing............................................................................................................................69
2.1. Printing Flow................................................................................................................................... 69
2.2. Before Printing................................................................................................................................ 70
Things to Prepare........................................................................................................................... 70
Checking Garments........................................................................................................................ 71
Pre-treatment of Dark Colored Garments ...................................................................................... 72
2.3. Setting the Garment ....................................................................................................................... 75
Flatten the garment by using a heat press..................................................................................... 75
Setting the Garment onto the Platen.............................................................................................. 76
2.4. Adjusting the Height of the Platen.................................................................................................. 79
2.5. Sending the Print Image................................................................................................................. 81
Send the image file from ColorGATE Productionserver ................................................................ 81
Save the image file to a USB flash drive and read it via the machine........................................... 81
Selecting the image from the internal memory............................................................................... 83
2.6. Printing your image......................................................................................................................... 85
To cancel a print job ....................................................................................................................... 87
2.7. Set the Image with Heat Treatment................................................................................................ 88
3. Maintenance....................................................................................................................90
3.1. Maintenance Schedule................................................................................................................... 92
Daily................................................................................................................................................92
Every 3 days................................................................................................................................... 92
Every 10 days.................................................................................................................................93
Monthly............................................................................................................................................ 93
3.2. NOZZLE CHECK............................................................................................................................ 94
3.3. AUTO HEAD CLEAN...................................................................................................................... 97
3.4. JIG HEAD MAINTENANCE..........................................................................................................100
3.5. REGULAR MAINTENANCE......................................................................................................... 105

TABLE OF CONTENTS RICOH Ri 2000 User Manual
5
3.6. How to Clean the Guide Rod........................................................................................................ 106
Start REGULAR MAINTENANCE ................................................................................................ 107
Cleaning the Guide Rods..............................................................................................................108
Cleaning the Encoder Sheet......................................................................................................... 114
Ending the maintenance...............................................................................................................118
3.7. How to Cleanthe Maintenance Unit and the Flushing box ............................................................... 120
Start REGULAR MAINTENANCE ................................................................................................ 122
Cleaning the Maintenance Unit and the Flushing Box................................................................. 123
Ending the maintenance...............................................................................................................131
3.8. White Clean Freq.......................................................................................................................... 133
3.9. Agitating a White Cartridge ..........................................................................................................135
3.10. Circulation.....................................................................................................................................140
3.11. Emptying the Waste Ink Bottle..................................................................................................... 141
4. Adjustments..................................................................................................................142
4.1. Adjusting the Head....................................................................................................................... 144
4.2. Adjusting the Table....................................................................................................................... 147
4.3. Adjusting the print position...........................................................................................................150
5. Replacing Service Parts...............................................................................................154
5.1. Service parts.................................................................................................................................154
5.2. Replacing the Mist Fan Filter........................................................................................................ 156
6. Preparing Your Printer for Storage/Shipping.............................................................159
7. Using the Printer in 4-color mode (CMYK Only)........................................................161
7.1. Changing the printer to 6-color mode from 4-color mode............................................................ 163
8. Ink Path Guide ..............................................................................................................165
9. Troubleshooting Guide................................................................................................166
9.1. When the Printing Result Is Not as Expected.............................................................................. 170
If bleeding occurs.......................................................................................................................... 170
When white spot appears............................................................................................................. 172
Dark spots appear in light-colored images................................................................................... 173
9.2. If an SC (Service Call) error is displayed..................................................................................... 174
Stopping printing........................................................................................................................... 175
Moving the carriage from the touch panel.................................................................................... 176
Checking the carriage position.....................................................................................................177
Unlocking the carriage.................................................................................................................. 179
Attaching the head protection cover............................................................................................. 181

TABLE OF CONTENTS RICOH Ri 2000 User Manual
6
10.Appendix.......................................................................................................................184
10.1. Specifications................................................................................................................................184
General......................................................................................................................................... 184
Ink Set........................................................................................................................................... 184
Options..........................................................................................................................................184
10.2. About Open Source Software License......................................................................................... 185
10.3. Where to Inquire...........................................................................................................................186
10.4. Revision history............................................................................................................................ 186
10.5. Trademarks................................................................................................................................... 187

How to Read the ManualsRICOH Ri 2000 User Manual
7
How to Read the Manuals
Before You Begin...
Only appropriately trained users should operate the machine.
Disclaimer
Contents of this manual are subject to change without prior notice.
To the maximum extent permitted by applicable laws, in no event will the manufacturer be liable for any
damages whatsoever arising out of failures of this machine, losses of the registered data, or the use or
non-use of this machine and operation manuals provided with it.
Make sure that you always copy or have backups of the data registered in this machine. Documents or
data might be erased due to your operational errors or malfunctions of the machine.
In no event will the manufacturer be responsible for any documents created by you using this machine or
any results from the data executed by you.
Notes
Read this manual carefully before you use the machine and keep it handy for future reference.
For safe and correct use, be sure to read Safety Information before using the machine.
The manufacturer will not be responsible for any damage or expense that might result from the use of
parts other than genuine parts from the manufacturer with your products.
For good output quality, the manufacturer recommends that you use genuine ink from the manufacturer.
Some illustrations in this manual may be slightly different from the machine.
Certain options may not be available in some countries. For details, please contact your local dealer.
Depending on which country you are in, certain units may be optional. For details, please contact your
local dealer.

Safety Symbols for This Machine RICOH Ri 2000 User Manual
8
Safety Symbols for This Machine
The meanings of the safety symbols for this machine are as follows:
Prohibition
Caution
Warning; Pinch Point
Caution, risk of electric shock
Caution, risk of having hands or arms caught
Keep out of reach of children
Prohibition of disassembly
Do not touch
Caution, hot surface
General mandatory action sign

Safety Symbols for This Machine RICOH Ri 2000 User Manual
9
Wear eye protection
Wear protective gloves

1.Before You Begin RICOH Ri 2000User Manual
10
1. Before You Begin
1.1. Checking the Contents of the Product
Item Number
This machine 1
Power cord 1
Ethernet cable 1
Platen (Medium) 1
Frame (Medium) 1
Waste ink bottle 1
Item Number
Waste ink tubes with waste ink
bottle cap
1
ColorGATE Productionserver
10 dongle(*) 1
ColorGATE Productionserver
License card(*)
1
Safety & Quick Installation Guide 1
(*) Either item is included.

1.Before You Begin RICOH Ri 2000User Manual
11
Maintenance Supplies Number
Cleaning liquid
(with dropper)
1
Cleaning applicators
1
Lint free wipes
1
Heat press paper
1
Grease
1
Polyethylene gloves
5 sets
Maintenance Supplies Number
Squeegee
1
Cleaning pad
1
Head Cleaning JIG
1
Head protection covers
2

1.Before You Begin RICOH Ri 2000User Manual
12
Maintenance Supplies Number
Platen frame hook
1

1.Before You Begin RICOH Ri 2000User Manual
13
1.2. Guide to Components
Front and Right View
1. Front cover
2. Platen
3. Touch panel
4. White ink cartridges
5. Color ink cartridges
6. Emergency stop button (European and Asian/Pacific models only)
7. Recover button (European and Asian/Pacific models only)
8. Sub power button
9. USB-A port (3.0)
Rear View
1. Ethernet port
2. Waste ink bottle connector
3. Main power switch
4. Power connector

1.Before You Begin RICOH Ri 2000User Manual
14
1.3. Important
Prevent Print Heads from Clogging
•Shake the ink cartridge when either of these pop-ups shows up.
or
•Replace a used ink cartridge with new one immediately to prevent print heads from clogging.
Basic Maintenance Items for Comfortable Printing
•Perform maintenance as outlined in the maintenance schedule
The printer will perform automatic maintenance periodically. But if you do not perform maintenance
periodically, the ink in the cartridge may settle and/or coagulate, causing poor image quality or
printer failure.

1.Before You Begin RICOH Ri 2000User Manual
15
•Clean print heads to prevent them from clogging.
Basic Maintenance Items for Comfortable Printing
•Clean the path of carriages with grease so that they can move smoothly and print precisely.
Other Cautions
•Do not turn off the power of the printer.
This printer periodically circulates ink internally and automatically performs head cleaning. If you
keep the printer power off for a long time (more than 12 hours), it will require charge/fill the printer
with cleaning solution.

1.Before You Begin RICOH Ri 2000User Manual
16
•Do not leave an error.
This might cause some kind of problem.
Please resolve an error shortly after the pop-up shows up.
•Some parts require periodical replacement
This printer includes parts that require replacement due to usage.
Parts must be replaced by a service representative.
NOTE - If a part has reached the end of its service life, as outlined in section, it will not be replaced
under warranty as it is considered a consumable. Although the machine might still operate
even if you use a part with expired service life, doing so could cause quality deterioration
and malfunction. Therefore, we strongly recommend that you replace the part as soon as
it reaches the end of its service life.
•If the printer encounters an error message, be sure to resolve the issue before continuing use as the
self-maintenance functions will not work if there is a current error being experienced by the printer.
Need to know – Follow these steps to keep your printer in optimum working condition
WARNING! Failure to follow these steps may cause printer damage and possibly void the warranty

1.Before You Begin RICOH Ri 2000User Manual
17
6 Essential Tips for Keeping Your RICOH Ri 2000 in Top Shape
As part of our commitment to your success, we want to make sure that you are getting optimal
performance from your RICOH Ri 2000 while also minimizing any issues that can easily be prevented by
following a few simple tips:
1. Always leave your printer on to allow the machine’s automated maintenance
sequences to run.
This is necessary to keep the printer in optimal condition and avoid potential damage that
can be easily prevented. If it is necessary to turn off the power of the machine for 12 or
more hours, be sure to fill your printer with cleaning fluid. For more information, see page
159, "Preparing Your Printer for Storage/Shipping".
2. Always shake new white ink cartridges thoroughly before installing them in your
printer.
Adequately shaking your new white ink cartridges can ensure that your prints will come out
bright and vibrant. For details, see page 19, "Machine Installation". Also, shake the white
ink cartridges each day as prompted by the printer.
3. Make sure your ink is 5% or more when you are done printing for the day or plan on
leaving your printer idle for a few hours.
While you can continue to print using cartridges with less than 5% remaining, the machine’s
vital automated maintenance sequences require at least 5% or more in order to complete. If
you do not have replacement ink available, you can fill your printer with cleaning fluid. For
details, see page 159, "Preparing Your Printer for Storage/Shipping".

1.Before You Begin RICOH Ri 2000User Manual
18
4. Perform a nozzle check daily, so you can spot and quickly address potential issues
with the printer.
5. Check the following websites to ensure that your printer and software firmware are
completely up to date.
Firmware: Ricoh website of the country that you are in
Software: Download page of ColorGATE Productionserver
6. Exercise care when changing platens.
While it is ruggedly constructed, the RICOH Ri 2000 is a precision tool and care should be
taken when performing adjustments to the machine.

1.Before You Begin RICOH Ri 2000User Manual
19
1.4. Machine Installation
Space Needed for the Printer
Installation Space: Top View
Installation Space: Side View
•
1. Rear: 5 cm (approx. 2.0 inches) or more
2. Right: 60 cm (approx. 23.6 inches) or more
3. Front: 60 cm (approx. 23.6 inches) or more
4. Left: 60 cm (approx. 23.6 inches) or more
1. Max. height: 139 cm
(approx. 54.7 inches)

1.Before You Begin RICOH Ri 2000User Manual
20
Unpacking
•The machine weights around 140 kg (308 lb.).
•Six or more people are required to lift the printer. When moving the printer, lift it slowly so that you
do not strain yourself. Lifting the printer forcibly or handling it roughly to drop it will risk injury.
Keep the shipping box in the proper orientation. (see arrows on the shipping box).
Remove the poly wrap and strapping.
Remove the top lid, upper foam, and separator sleeve.
Place the printer on your table.
IMPORTANT! Do not lift by the platen or platen base, lift from box with the help of 6 people.
Be sure to hold the parts indicated by the decals on the side of the machine.
The same labels are also attached to the left side.
There is a handle on the bottom of the machine at the label positions.
Have 6 people grab a handle and lift it slowly.