Rize Clarity II User manual

7
Installation guide
Assembling the headboard bracket (optional)
Note: headboard bracket kit is sold separately (order as SKU 2310014).
Parts included in headboard bracket kit:
• Inner headboard brackets (small) (2)
• Outer headboard brackets (large) (2)
• Small screws (for inner headboard bracket) (2)
• Large screws (for outer headboard bracket) (2)
• Small washers (for inner headboard bracket) (2)
• Large washers (for outer headboard bracket) (2)
Hardware to attach headboard to brackets is not included.
If the bed is in use, remove all bedding and the retainer bar. With two people, flip
the adjustable bed over so that the top side faces the floor.
Remove both of the legs from the head section of the bed by turning them in a
counterclockwise direction.
Slide the short, inner headboard bracket over the round panel where the leg was.
Make sure the bracket opening is on the outside of the bed. Then, re-attach the
leg to the bed by putting the screw in the leg through the bracket and into the
hole in the round panel. Turn the leg clockwise to secure.
Place the open side of the large, outer headboard bracket over the inner head-
board bracket end piece. The long slots on the outer headboard bracket should
line up with the screw hole of the inner headboard bracket. The vertical part of the
outer bracket should be on the outside of the bed, as shown.
Secure the outer headboard bracket to the inner headboard bracket using a
large screw and washer. The width of the outer headboard bracket should align
to the width of your headboard. Repeat on the other side. Once both brackets
are aligned properly, tighten the screw with an Allen wrench (included with the
headboard bracket kit).
Attach the legs of your headboard to the vertical sections of the outer head-
board brackets using the headboard attachment hardware. Any necessary
hardware should be included with your headboard and is not included with the
headboard bracket kit.
The headboard brackets can be adjusted for optimal distance between the headboard
and your adjustable bed. We recommend leaving a distance of 1.5” to 2” between the
bed base and the headboard bracket.
1
2
3
4
5
6
NOTE: The slots of the vertical end of the outer headboard brackets shoud align with the slots on the leg of your
headboard. if the slots are not aligning, adjust the width by unscrewing the outer headboard bracket to realign
with your headboard's slots.
7

13
cost of which will be paid by Rize if the defect is confirmed
by it or inspection by an authorized Rize service technician
or other person approved in writing for that purpose by
Rize; and (3) remedy by Rize as stated herein.
LIMITATION OF LIABILITY: In no event shall Rize be
liable for incidental or consequential damages of any kind
or nature whatsoever caused by or arising out of any prod-
uct defects, and the sole and exclusive remedy shall be
repair or replacement of defective items within warranty
to the extent and in the manner provided herein.
Some states do not allow the exclusion or limitation
of incidental or consequential damages, so the above
limitation or exclusion may not apply. This warranty gives
the Purchaser specific legal rights, and the purchaser may
also have other legal rights, which may vary from state to
state. This warranty is valid in all 50 states, Puerto Rico,
and Canada.
If you experience any problem with your Rize bed during
the warranty period, please contact Rize Customer Service
by calling the telephone number located on the back cover
of this manual.
Name: ___________________________________________________________________________________ Phone: ___________________________________________________________________________
Street address: ___________________________________________________________________________________________________________________________________________________________________
City: ______________________________________________________________________________________ State: _____________________________ Zip code______________________________
Email address: ____________________________________________________________________________________________________________________________________________________________________
Store where purchased: ________________________________________________________________________________________________________________________________________________________
Serial no: _____________________________________________ Invoice no: ________________________________________ Model no: _____________________________________________
Survey
Age:
nn18-30 nn31-40 nn41-50 nn51-60 nn61-70 nn71 & up
Reason for purchasing an adjustable bed:
nnHealth nnComfort nnOther
How did you find out about our beds?
nnAdvertising nnA friend nnStore nnArticle nnInternet nnOther
Please mail to:
Rize®
Customer Service
31050 Diamond Parkway
Solon, OH 44139
Warranty
Registration
Form
You can also register your bed
online at www.rizebeds.com.
Registration

14
Owner’s manual | Clarity II adjustable bed
Troubleshooting
Make sure the remote control is paired with the adjustable bed.
Check that the power cord is plugged into a working electrical outlet.
Unplug the power cord from the outlet. After 30 seconds, plug it back
in. Press any button on the remote control and check if the bed responds.
Check if the control box is working properly. Make sure the control box is
properly connected to the power supply unit by checking if the LED light
turns on when the power cord is plugged in.
Check the batteries in the remote control. Replace with new batteries, if
necessary.
Make sure batteries are properly installed. Follow the markings on the
battery compartment.
Remove batteries. Leave them out for 30 seconds before putting them
back into the remote control.
Scratch the terminals inside the remote's battery compartment with a
coin or key.
Check that the surge protection device or electrical outlet is not
defective. Test the outlet by plugging in another working appliance.
The adjustable bed does not respond when the
remote is used. The remote does not work.
No features or functions of the adjustable bed
activates.
Symptom Solutions
Check if the remote buttons light up when pressed. If not, replace the
batteries.
Remove batteries. Leave them out for 30 seconds before putting them
back into the remote control.
Scratch the terminals inside the remote's battery compartment with a
coin or key.
Make sure batteries are properly installed. Follow the markings on the
battery compartment.
Remote control does not work or light up.
In the event the adjustable bed fails to operate, investigate the symptoms and possible solutions below.
Clear any clutter or obstructions under and around the adjustable bed.
Radio frequency interference from other remotes or electronic devices
may affect normal operation.
Check the batteries in the remote.
Press the lift buttons firmly and accurately.
The adjustable bed stutters when in motion.
Reset the system and then sync one remote to both adjustable beds
again.
Split or tandem system is out of sync. Only one
of the two adjustable bed raises or both beds
raise but one side is higher than the other.

15
Troubleshooting
Your adjustable bed may be obstructed preventing smooth operation.
Remove obstructions from around and under the bed.
Check that the head section is not too close to the wall.
If a headboard is installed, check that it is not too close to the edge of the
mattress. Make sure there is enough distance between the headboard
bracket and the mattress.
Head or foot section elevates adjustable bed but
does not return to flat position.
Symptom Solutions
Check the batteries in the remote control. Replace with new batteries, if
necessary.
Make sure that you are following the duty cycle of the motors. Do
not operate for more than two minutes over a 20-minute period or
approximately 10% duty cycle.
Press the lift buttons firmly and accurately.
Wireless remote control may be experiencing common radio frequency
interference from other radio transmitting devices. Wait several seconds
and then try pressing the lift buttons again.
Head or foot lift function has minor interference
during operation.
In the event the adjustable bed fails to operate, investigate the symptoms and possible solutions below.
1. Remove or loosen any pin, nut, bolt or white bushing one at a time.
2. Lubricate it by applying the grease with a cotton swab. Using a
lithium or spray lubricant is recommended. (Lubrication can be
obtained by contacting our Customer Care Center).
3. When placing the lubricated pin, nut, bolt, or white bushing back
onto the adjustable bed, make sure there is a looser tightening on
the nut.
4. Additional solution: After completing these steps, spray the pins,
nuts, bolts, and white bushings with a lubricant.
The adjustable bed is squeaking.
Hard surface flooring may cause added vibration. To correct, place
carpet pieces or rubber furniture cups under each leg or caster of the
bed.
Elevate the head or foot section a short distance
(using the remote control) to realign the lift/lower mechanisms with the
bed support platform.
Check that the bed is not in direct contact with a
wall, nightstand, or other object that may cause vibration or noise.
If the adjustable bed is installed on top of a bed, check that the massage
motors are not causing the bed (or bed components) to vibrate or rattle.
Check that the headboard attachment hardware is tightened firmly (if used).
Massage motors seem excessively loud during
operation.

IF YOU EXPERIENCE ANY TROUBLE WITH YOUR BED PLEASE CALL CUSTOMER
SERVICE AT THE FOLLOWING TOLL FREE NUMBER:
1-800-444-8444
Or email [email protected]. Please have your receipt ready and available.
Thank you and enjoy your adjustable bed!