Rize Clarity II Adjustable bed MANDS01 User manual

Clarity II
Owner’s manual
Adjustable bed
SERIAL NUMBER: _____________________________
(Place your serial number here for ready reference)

Owner’s manual | Clarity II adjustable bed2

Safety precautions 4
Parts list 6
Installation guide 7
Remote control guide 12
Special functions 14
Troubleshooting 16
Warranty 18
Registration 19
Table of contents
3
Model Number: MANDS01
This product and all our bedding products are covered by one or more of the following issued
and pending U.S. patents including Nos. 7448100, D657157, D663542, D657158, D657156,
8209801, 8209800, D663544, D663543 and other patents pending.
Photos are for illustration purposes only.
COPYRIGHT® 2021 Production and publication under limited copyright license by Mantua Manufacturing Co.
MANDS01UG001 | AWMANDS01UG-1 | 01.22.2021

4Owner’s manual | Clarity II adjustable bed
Safety precautions
Aention!
IMPORTANT SAFETY INSTRUCTIONS.
PLEASE READ THESE INSTRUCTIONS THOROUGHLY BEFORE USING THIS PRODUCT.
Electrical safety
Always unplug this adjustable bed from the electrical outlet before
any cleaning of the bed. To safely disconnect, make sure all controls
are in the off position, then remove the plug from the outlet.
Keep cord away from heated surfaces. Keep air openings free of
lint, hair and the like. Never operate when air openings are blocked.
Never drop or insert any object into any opening. Use only indoors.
Cease use of this adjustable bed and contact the Customer Care
Center for repair if: (1) it has a damaged cord or plug, (2) it is not
working properly, (3) it has been dropped or damaged, or (4) it has
been dropped into water.
Grounding safety
To reduce the risk of electric shock, electrical fire, or faulty operation
of this product, your adjustable bed may feature a polarized plug
meant to be used only with a grounded electrical outlet. If this plug
does not fit into your outlet, contact a qualified electrician to install
a properly grounded outlet. Failure to use a properly grounded outlet
for this product will compromise this important grounding safety
feature. The use of adapters is not recommended unless the outlet
is checked by a qualified electrician to ensure the proper grounding
of the adapter. NOTE: Unauthorized modifications to this product
could void the electrical portion of your warranty.
Warranty warning!
This bed is specifically designed to require no maintenance by you,
the user. Any opening or tampering with the control box, motors,
or hand controls (with the exception of the battery compartment if
equipped) will result in a void of the warranty. Only those authorized
may conduct repairs or part replacement on your adjustable bed.
Unauthorized modifications to this product could void the electrical
portion of your warranty.
In-home use only
This adjustable bed is designed exclusively for in-home use.
HOSPITAL DISCLAIMER: It is NOT designed for hospital use and
is NOT designed to meet hospital standards. Do not use this bed with
TENT TYPE oxygen therapy equipment or use near explosive gases.
Important safety features
Weight fail safe feature: In the case that an overload of weight
is placed on the head or foot mechanism, the control unit will
automatically stop all functions. The control unit will automatically
resume all functions 30 seconds after excess weight is removed.
The recommended weight limitations for your adjustable bed is
up to 750 lb. For your adjustable bed to structurally support the
recommended weight, weight must be distributed evenly across
the head and foot sections. The adjustable bed will not and is not
intended to support or lift this amount in just the head or foot
section. Dependent on the size and/or model of mattress, the
available weight limit may be less.
NOTE: If your adjustable bed is positioned on a hard floor surface
such as hardwood or tile, it is recommended that rubber cups or
carpet squares are placed under the legs to prevent damaging or
scratching your floor.
User-serviceable parts
This bed is specifically designed to have no maintenance by you, the
user. Therefore, you are encouraged not to open any motors, alter
the wiring, or adjust, modify or change the structure of the product,
as it will void the warranty.
Radio frequency is 2.4 ghz
FCC compliant device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1) This device
may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause
undesired operation.
IMPORTANT NOTE: To comply with the FCC RF exposure
compliance requirements, no change to the antenna or the device is
permitted. Any change to the antenna or the device could result in
the device exceeding the RF exposure requirements and void user's
authority to operate the device.
FOR OPTIMAL SAFETY, YOUR ADJUSTABLE BED SHOULD BE PLUGGED INTO A
SURGE PROTECTOR (not supplied with this adjustable bed).

5
5
Consumers with pacemakers
It is possible that the (optional) vibrating feature of this
adjustable bed may be misinterpreted by some pacemakers as
movement and/or exercise. This is common with any product
that produces a vibrating motion, and may or may not affect your
pacemaker. Please consult your physician with any concerns.
Product ratings
Lift Motor Restrictions: The lift motors in this bed are NOT
designed to operate continuously for more than two (2) minutes
over a twenty (20) minute time period, or approximately 10%
duty cycle. To ensure reliable functionality and full life of this
product, do not attempt to exceed these limits.
NOTE: Attempting to circumvent or exceed this rating will
shorten the life expectancy of the product and may void the
warranty.
The structure of the bed will support the recommended weight
when distributed evenly across the bed. The head and foot
sections are not designed to individually support or lift this
amount of weight. For optimal performance, entering and exiting
the adjustable bed with the bed in the flat or level position is
recommended.
NOTE: Exceeding the recommended weight restrictions could
damage your adjustable bed and void your warranty.
Small children and pets warning
Immediately dispose of all packing materials as it can pose a
smother risk to small children and pets. Injury could occur also
if children or pets are permitted to play on or under the bed. Do
not allow children to operate this bed without adult supervision.
Li warning
Do not sit on the head or foot sections while in the raised
position, or during lift or lowering cycles.
Moving aer installation
Do not place adjustable bed vertically on its head or foot
sections. This may cause injury to persons or damage to
the adjustable bed. Two people are required for moving this
adjustable bed due to its heavy weight.
Safety
When an overload of weight is placed on the head or foot
mechanism, the control unit will automatically stop all functions.
The control unit will automatically resume all functions after the
excess weight is removed.
Massage motors, if any, will automatically shut off after running
continuously for 15 minutes. All massage functions will be
operational again after 5 minutes.
NOTICE: The changes or modifications not expressly approved
by the party responsible for compliance could void the user's
authority to operate the equipment.
Read the Owner's Manual carefully and completely before
operating the product. Electric shock may occur if electrical
components are not installed or operated according to these
guidelines.
SAVE THESE INSTRUCTIONS. Proper operation of your adjustable bed is necessary to ensure the long
life and durability you expect from a high-quality product. The manufacturer has tested and inspected this
product prior to shipment.
Safety precautions

6Owner’s manual | Clarity II adjustable bed
Before discarding any packing materials, check the adjustable bed carton and verify all items
in the parts list are included.
* Only available with Twin XL and Split Cal King sizes.
Parts list
Remote control (1) AAA baeries (3) 8" post bed legs (6)
Maress retainer bar (1)3" post bed legs (6) 2" leg extenders (6)
Bed leg strap (1) *
Sync cable (1) *
Anti-skid pads

7
7
Installation guide
Seing up your adjustable bed
NOTE: For safety reasons, lifting of the adjustable bed must always be performed by two (2) people; and
the unit should always be on a flat surface before opening.
Cut the orange zip ties holding the accessory boxes in place. Remove the accessory
boxes from inside the frame. Remove the retainer bracket and power supply attached
to the adjustable bed.
NOTE: Take note of the other orange zip ties holding the frame near the head and
foot section of the bed. You will cut these ties later in the setup.
Attach the 3" post bed legs to the 8" post bed legs.
NOTE: If you want to add more height to the adjustable leg, attach the leg extender
to the post bed legs.
Attach the bed legs to the adjustabled bed by threading them in a clockwise direction
into the pre-drilled holes on the frame.
NOTE: Do not overtighten the bed legs.
1Open the box.
2Lift the folded adjustable bed out of the box, place it on a flat floor and unfold it.
NOTE: Hold the edge of the bed when unfolding it. Do not hold the metal frames to
avoid potential injury.
Cut only these two orange zip ties for this step.
The other zip ties would be removed later in
the setup.
If you are installing the adjustable bed on a platform or slatpack
bedding system, do not install the legs. Proceed to step 6.
3
4
5

8Owner’s manual | Clarity II adjustable bed
Installation guide
IMPORTANT! Make sure power cords do not obstruct any adjustable bed mechanisms.
Remove and extend the power cord from the frame.
6
If you are installing your adjustable bed on a platform or slatpack bedding
system, apply anti-skid pads to the frame first. See "Applying anti-skid pads
for platform bed use" on page 11.
Lift one side of the bed and then turn it over carefully so the top side is now facing up.
NOTES:
• When turning the bed over, hold the frame and not any part of the deck to avoid damaging the adjustable bed.
• Do not put stress on the bed when resting on its side as this may damage the legs.
7
8From under the head and foot sections of the bed, cut and remove the orange zip ties holding the bars.
NOTES:
• Cut these zip ties only AFTER the adjustable bed is turned over on its legs or placed on a platform bed with
the top side facing up.
• There are two (2) zip ties on each side of the foot section and one (1) orange zip tie located near the edge of
the head section. They are easily accessible for cutting.
Zip ties on the head and foot sections of the bed.

9
9
Installation guide
Installing the bed leg straps (optional)
Line up the two adjustable beds, then use the bed leg strap to wrap the inside legs
together tightly (front leg to front leg and back leg to back leg).
Fasten the straps to prevent movement & maintain stability.
1
2
To help prevent base separation when using two adjustable beds together, use the bed leg
straps.
Installing the maress retainer bar
Align the open ends of the retainer bar with the “loop” retainer anchors located at the
foot of the bed.
Slide the retainer bar into the anchors allowing the ends to glide into the loop.
1
2
If the adjustable bed is set up without a headboard, place your mattress on the adjustable bed
surface. Your adjustable bed installation is now complete. If a headboard is to be installed, see
“Assembling the headboard bracket.”
Plug the AC power cable into a working electrical outlet.
NOTE:Foroptimalsafety,usingasurgeprotector(notincluded)ishighlyrecommended.
Install batteries in the remote control. Try all functions on the remote to make sure all
features are operational.
NOTE: If the bed does not work, see the Troubleshooting section of this manual.
Return bed to flat position before continuing with the installation.
NOTE: Make sure your bed is in a flat position before using it. Press the Flat button on
the remote control after plugging in the power cord.
1
2
3
Seing up the electronics

10 Owner’s manual | Clarity II adjustable bed
Installation guide
Assembling the headboard bracket (optional)
NOTE: Headboard bracket parts are sold separately.
Place your mattress on the adjustable bed surface.
Your adjustable bed and headboard installation is now complete.
Turn the adjustable bed over with the top side facing downward.
Remove the leg from the head section of the adjustable bed by turning the leg in a
counter-clockwise direction.
Slide the inner headboard bracket over the hole for the leg installation. (The bracket
opening should face away from the adjustable bed.)
Screw the leg back in by turning it clockwise. This will secure the inner headboard
bracket to the adjustable bed.
Place the open side of the outer headboard bracket onto the exposed square tube of the
inner headboard bracket.
Insert a retainer bolt fitted with a washer through the outer headboard bracket and into
the inner headboard bracket. Tighten the bolt with an Allen key wrench. Leave loose
enough for adjusting.
Repeat steps 2 to 6 to install the brackets on the other side of the head section of the
adjustable bed.
NOTE: When the headboard brackets are assembled, make sure there is a space of
1.5 inches (38.1mm) to 2 inches (50.8mm) between the edge of the bed and the
headboard brackets.
Turn the adjustable bed over into an upright position. Move the bed and the headboard
as close as possible to their final location, then install the headboard.
NOTE: If you need to adjust the headboard brackets, unscrew the bolts holding the
outer headboard brackets and move the brackets accordingly. Reinstall the bolts and
tighten securely.
1
2
3
4
5
7
8
6
IMPORTANT!
• Failure to follow the installation steps as they appear in this guide could result in damage to your adjustable bed.
• For safety reasons, lifting of the adjustable bed must always be performed by two (2) people; and the unit should always be on a flat surface.
• Make sure to position the bottom of the headboard cross member no more than 3 inches (76.2mm) between the headboard and the top of the mattress.

11
Installation guide
Applying the anti-skid pads for platform bed use
The Clarity II adjustable bed is also created for platform or slatpack bed systems. Before installing on a platform or slat pack
bed, apply anti-skid pads under the adjustable bed to keep it in place.
Turn your adjustable bed on its side and then locate the areas
near the center brackets and corner brackets of the frame.
NOTE: For safety reasons, lifting of the adjustable bed must
always be performed by two (2) people.
Take the anti-skid pads and remove them from the adhesive
backer.
1
2The anti-skid pads are packed
inside the parts box.
Apply the anti-skid pads on each of the identified areas near
the center and corner brackets as shown.
3
IMPORTANT!
• Make sure to align the anti-skid pads so that they
will rest on one of the slats under the adjustable
bed. If your bed system is a solid deck surface,
there is no need to align the pads to a slat.
• For the areas near the center brackets, you may
apply the anti-skid pads to either side of the
center bracket. Make sure to align them with the
slats.
• A total of 6 anti-skid pads must be applied to the
adjustable bed to secure the frame in place and
keep it from slipping.
After applying all the anti-skid pads under the adjustable
bed, carefully place the adjustable bed onto the platform or
slats.
4
To continue setting up the other parts of your adjustable
bed, go back to page 8.
5
IMPORTANT! Make sure your platform or slatpack
base can support the maximum weight of the adjustable
bed (135 lb for Queen beds and 163 lb for King beds)
and the mattress.

12 Owner’s manual | Clarity II adjustable bed
Head and Foot Position Adjustments (3, 10)
Press the up or down button to raise or lower the head and foot sections of your adjustable bed.
Presets
LEISURE (1)
Press this button to adjust the bed into a chaise lounge position
to help remove stress and tension from your lower back.
INCLINE (2)
Press this button to raise the head section to an ideal position for
watching TV, reading, or laptop use.
FLAT (4)
Press this button to return the bed to a flat position.
NOTE: Make sure your bed is in a flat position before using it.
Press the Flat button on the remote control after plugging in the
power cord.
ANTI-SNORE (5)
Press this button to gently raise the head section and allow easier
air intake which can help reduce snoring.
ZERO GRAVITY (8)
Press this button to elevate the foot section slightly higher than
the chest, in effect, allowing the blood to flow back to the heart
to help reduce stress and fatigue.
PROGRAM (9)
Press and hold this button together with a preset button to
override factory default presets with your customized presets.
For safety reasons, the Anti-Snore and Flat buttons cannot be
customized. For more information, see " Customizing the preset
buttons".
Remote control guide
13
10
1
2
3
6
8
9
5
12
411
7
Under-bed Light (13)
Press this button to turn the under-bed lighting on, helping you safely navigate in and out of bed during the night. Press the button again
to turn the under-bed light off.
Massage
START MASSAGE (12)
Press the up button to activate the massage feature on the
bed. Intensity starts at level 3. Press the up or down
button to increase or decrease the intensity of the massage.
NOTE: This feature has an Auto Shutoff Timer that
automatically turns off the massage after 15 minutes of
continuous use.
WAVE MODE (6)
Press this button to activate and select from different massage
feels. The LED lights (7) indicate the mode you selected. You
can also press this button to turn massage on. Intensity for the
wave modes start at level 4.
STOP MASSAGE (11)
Press this button to disable any active massage.

13
Remote control guide
Pairing method 1:
Unplug the power cord,
then plug it back in.
Pairing method 2:
Press the PAIR button twice.
To pair your remote control to your adjustable bed, do one of the following:
• Unplug the power cord from the electrical outlet. If installed, remove the two (2) 9V
alkaline batteries intended for back-up battery power. Plug the power cord back to a
working electrical outlet (a surge protector is recommended). The LED light on the
control box turns blue and the control box is in remote pairing mode for 20 seconds.
• On the control box, press the PAIR button twice. The LED light on the control box
turns blue and the control box is in remote pairing mode for 20 seconds.
On your remote control, press and hold the Flat and massage Stop buttons for four (4)
seconds.
If the pairing is successful, the LED light on the control box turns to green immediately and
the remote backlight stops flashing. If pairing fails, the LED light on the control box stays
blue and turns green only after the 20-second timeout. Repeat steps 2 to 3 until pairing is
successful.
2
3
Make sure your bed is connected to a working electrical outlet. A surge protector is
recommended.
1
Pairing the remote control to your adjustable bed
Your adjustable bed is already paired to your remote at the factory. Manual pairing is only needed
for replacement remote controls .
NOTE: For the pairing to be successful, make sure the distance between the control box and the
remote control is not more than 2 meters.
Customizing the preset buons
Move the head and/or foot sections to your desired position.
Press and hold the Program button and any of the preset buttons at the same time for 2.5
seconds.
The new bed position is now stored in your selected preset button overriding the factory
default.
To restore the presets to their factory settings, see "Resetting your system".
1
2
You can store new head and foot positions by customizing the preset buttons: Incline, Leisure,
and Zero Gravity. These can be reprogrammed with your desired positions at any time. For safety
reasons, the Anti-Snore and Flat buttons cannot be customized.
Understanding the remote control features
• The adjustable bed uses RF (radio frequency) remote control system.
• The buttons are backlit when pressed to aid in the visibility of the remote control in low-light environments.
• It is not necessary to face the receiver when operating the remote control. Remote signal is best transmitted within 9 feet (3
meters) of the bed.
NOTE: The bed may have minor intermittent performance interruptions because of typical radio frequency interference. This is
normal in the operation of the bed, not a defect.

14 Owner’s manual | Clarity II adjustable bed
Remote control guide
Reseing your system
On the remote control, press and hold the Program and Flat buttons for 2.5 seconds until
the remote backlight flashes.
All customized settings on the remote control and control box are now cleared or returned
to their factory default settings.
Resetting the system is sometimes necessary to restore any customizations on the preset
buttons to its factory settings.
Special functions
Using the mounted USB ports
The convenient USB ports located on each side of your adjustable bed provide easy access for
charging today's tech devices.
Activating the emergency power down feature
Locate and remove the cover on the 9V battery compartment of your power supply unit.
Install two (2) alkaline 9V batteries (not included with the adjustable bed). Replace the
battery cover.
Continued on the next page.
1
2
The power supply unit on your adjustable bed supports the emergency power down feature if a
power failure occurs while the head and/or foot sections are raised.
NOTE: Install the 9V batteries in the power supply unit only during a power failure when the
emergency power down function is needed.
2
Synchronizing two beds for tandem operation
To operate two adjustable beds simultaneously, you must connect both beds using the sync cable.
Plug both Bed A and Bed B to working and grounded electrical outlets. A surge protector
is recommended.
Press the Flat button on Remote A and Remote B to align the beds properly in a flat
position.
Plug one end of the sync cable to the control box on Bed A. Insert it into the port labeled
"SYNC".
Plug the other end of the sync cable to the control box on Bed B. Insert it into the port labeled
"SYNC".
Beds A and B can now be controlled by both remotes individually. However, only one remote
control works at any given time.
4
3
1

15
If you are connecting your bed to the mobile app for the first time, enable the mobile
device pairing mode on your bed’s control box.
Do one of the following:
• Unplug the power cord from the outlet and then plug it back in. The LED light on
the control box turns blue. After 20 seconds or after being operated by a paired
remote control, the LED light turns green and the control box enters mobile
device pairing mode.
• On the control box, press the PAIR button twice. The LED light on the control
box turns blue. After 20 seconds, the LED light turns green and the control box
enters mobile device pairing mode.
NOTE: The control box stays in mobile device pairing mode for 60 seconds and the
name of your bed is now visible on the app.
From your mobile device, launch the app, and then tap the
gear icon to go to the Settings screen.
From the Devices list, select the name of your adjustable bed. The name of your
adjustable bed is on the sticker on the front cover of the Owner’s Manual and on the
bed’s control box.
NOTES:
• If your bed is not on the Devices list, make sure your bed is in mobile device
pairing mode. See step 1 for options to enable the mobile device pairing mode on
your bed’s control box.
• You can only connect one smart device to one adjustable bed at a time.
• The bed is automatically disconnected from the app when you close the app (not
running in the background) or move out of range of the connection. Pair the bed
to the app again next time you use the app.
• For more information on using the mobile app to control your adjustable bed, see
the Rize Clarity II - O App Guide.
1
2
3
Sample sticker with the name
of your adjustable bed.
Special functions
Connecting your bed to a smart device
Your adjustable bed can be controlled using your iOS or Android smart device through the Rize
Clarity II - O mobile application.
Before connecting your bed to the mobile app, do the following:
• Make sure your adjustable bed is plugged into a working electrical outlet and the control box
is on.
• Download and install the Rize Clarity II - O mobile app from the App Store®or the Google
PlayTM Store.
• For iOS users, turn on your device's Bluetooth®. For Android users, turn on your device's
Bluetooth®and Location settings.
Pairing method 1:
Unplug the power cord,
then plug it back in.
Pairing method 2:
Press the PAIR button twice.
When the 9V batteries are installed and a power failure occurs, press the Flat button on the
remote control for the bed to return to a flat position.
NOTE: The two (2) 9V batteries are for single use only. After lowering the adjustable bed
once during a power failure, replace with a new set of batteries.
3
Activating the emergency power down feature—continued.

16 Owner’s manual | Clarity II adjustable bed
Troubleshooting
Make sure the remote control is paired with the adjustable bed.
Check that the power cord is plugged into a working electrical outlet.
Unplug the power cord from the outlet. After 30 seconds, plug it back
in. Press any button on the remote control and check if the bed responds.
Check if the control box is working properly. Make sure the control box is
properly connected to the power supply unit by checking if the LED light
turns on when the power cord is plugged in.
Check the batteries in the remote control. Replace with new batteries, if
necessary.
Make sure batteries are properly installed. Follow the markings on the
battery compartment.
Remove batteries. Leave them out for 30 seconds before putting them
back into the remote control.
Scratch the terminals inside the remote's battery compartment with a
coin or key.
Check that the surge protection device or electrical outlet is not
defective. Test the outlet by plugging in another working appliance.
The adjustable bed does not respond when the
remote is used. The remote does not work.
No features or functions of the adjustable bed
activates.
Symptom Solutions
Check if the remote buttons light up when pressed. If not, replace the
batteries.
Remove batteries. Leave them out for 30 seconds before putting them
back into the remote control.
Scratch the terminals inside the remote's battery compartment with a
coin or key.
Make sure batteries are properly installed. Follow the markings on the
battery compartment.
Remote control does not work or light up.
In the event the adjustable bed fails to operate, investigate the symptoms and possible solutions below.
Clear any clutter or obstructions under and around the adjustable bed.
Radio frequency interference from other remotes or electronic devices
may affect normal operation.
Check the batteries in the remote.
Press the lift buttons firmly and accurately.
The adjustable bed stutters when in motion.
Reset the system and then sync one remote to both adjustable beds
again.
Split or tandem system is out of sync. Only one
of the two adjustable bed raises or both beds
raise but one side is higher than the other.

17
Troubleshooting
Your adjustable bed may be obstructed preventing smooth operation.
Remove obstructions from around and under the bed.
Check that the head section is not too close to the wall.
If a headboard is installed, check that it is not too close to the edge of the
mattress. Make sure there is enough distance between the headboard
bracket and the mattress.
Head or foot section elevates adjustable bed but
does not return to flat position.
Symptom Solutions
Check the batteries in the remote control. Replace with new batteries, if
necessary.
Make sure that you are following the duty cycle of the motors. Do
not operate for more than two minutes over a 20-minute period or
approximately 10% duty cycle.
Press the lift buttons firmly and accurately.
Wireless remote control may be experiencing common radio frequency
interference from other radio transmitting devices. Wait several seconds
and then try pressing the lift buttons again.
Head or foot lift function has minor interference
during operation.
In the event the adjustable bed fails to operate, investigate the symptoms and possible solutions below.
1. Remove or loosen any pin, nut, bolt or white bushing one at a time.
2. Lubricate it by applying the grease with a cotton swab. Using a
lithium or spray lubricant is recommended. (Lubrication can be
obtained by contacting Customatic's Customer Care Center).
3. When placing the lubricated pin, nut, bolt, or white bushing back
onto the adjustable bed, make sure there is a looser tightening on
the nut.
4. Additional solution: After completing these steps, spray the pins,
nuts, bolts, and white bushings with a lubricant.
The adjustable bed is squeaking.
Hard surface flooring may cause added vibration. To correct, place
carpet pieces or rubber furniture cups under each leg or caster of the
bed.
Elevate the head or foot section a short distance
(using the remote control) to realign the lift/lower mechanisms with the
bed support platform.
Check that the bed is not in direct contact with a
wall, nightstand, or other object that may cause vibration or noise.
If the adjustable bed is installed on top of a bed, check that the massage
motors are not causing the bed (or bed components) to vibrate or rattle.
Check that the headboard attachment hardware is tightened firmly (if used).
Massage motors seem excessively loud during
operation.

18 Owner’s manual | Clarity II adjustable bed
LIMITED WARRANTY: Subject to the terms and conditions
set forth herein, the manufacturer of this product, PPJ, LLC
(“Customatic®”) warrants to the original retail purchaser for the
time periods stated herein that the adjustable bed system purchased
from an authorized reseller of genuine Customatic® products is
merchantable and free of defects and materials and is fit for the
purpose of residential, non-hospital bedding. Floor samples are not
warranted and are purchased AS IS. This warranty applies only to
genuine Customatic® products, and without limiting the foregoing,
does not apply to power cords or other accessories supplied by the
seller or other parties.
2-Year Period for All Labor: The above warranty will apply for 2
years for labor on the bed frame, all components, parts, including,
without limitation, electronics, electrical components, drive motors,
WiFi module, power supply and power cords, and massage motors.
2-Year Peiod for All Components: The above warranty will apply
for 2 years for the bed frame, all components and parts, including,
without limitation, electronics, electrical components, drive motors,
WiFi module, power supply and power cords, and massage motors.
20-Year Period for Bed Frame: The above warranty will apply for
20 Years prorated to the bed frame, defined as follows: the metal
structure of the adjustable bed system only, and specifically does
not include its cover, side rails, decking or legs, or other attachments
thereto, such as actuator lift motors, control box, WiFi modules,
power supply, power cords, control box or other electrical or
mechanical components. For year three (3) through twenty (20)
the warranty will be reduced by 5% for each year beyond the second
year.
Start of Warranty Period: The warranty periods stated above will
commence on the date of the first retail purchase of the adjustable
bed system from an authorized Customatic® reseller, provided
that proof of purchase and warranty registration occur within the
time and in the manner set forth below. In the case of replacement
parts provided by Customatic, the warranty will apply to the original
warranty period and will not extend beyond such period.
NO OTHER WARRANTY EXPRESS OR IMPLIED: The
foregoing express warranty is the only warranty by Customatic
and all other express warranties or warranties implied by law or
otherwise (including without limitation, any implied warranty of
fitness for a particular purpose) are hereby denied and disclaimed to
the full extent permitted by applicable law.
EXCLUSIONS FROM WARRANTY: Loss, damage, malfunctions
or other defects caused in whole or in part by any one or more of the
following are not covered by any warranty and neither Customatic
nor the seller shall be responsible for them: ordinary wear and tear;
damage not directly caused by a defect covered by this express
warranty; failure to comply with this user Manual and/or any other
user instructions issued by Customatic for use and maintenance,
including without limitation, weight limits and operation;
modifications not performed by Customatic; use of any parts,
components, or accessories that are not supplied by Customatic
for the specific product and installed by an authorized Customatic
service provider; use of the product for purposes or in a manner not
expressly intended by Customatic as described in this Manual or
any other misuse or abuse; storage or use outside of home or other
exposure to the elements; dampness; or transportation or other
handling by anyone other than Customatic.
EXCLUSIVE LIMITED REMEDY: The sole and exclusive remedy
for any item which fails to meet the express written warranty
set forth above shall be, at Customatic’s option, either repair
or replacement of the defective item. Customatic may require
reasonable evidence of the existence of a defect, and Customatic
customer service staff will discuss specific requirements with
the purchaser based on the defects identified by the purchaser.
Replacement parts will be provided at no cost to the purchaser,
provided that the defective parts are delivered to Customatic,
unless Customatic instructs otherwise in the claims process (see
below). Subject to advance approval by Customatic, it will also pay
reasonable shipping costs for returns requested by Customatic and
replacement parts or bedding systems.
CLAIMS PROCESS: Prior to contacting Customatic, please refer
to the TROUBLESHOOTING section of this Manual and also
ensure that use and maintenance instructions in this Manual have
been followed. The following process must be followed to initiate
a warranty claim: (1) during the applicable warranty period stated
above, contact Customatic customer service to initiate the claim
and provide proof of status as the original retail purchaser from
an authorized Customatic® products reseller and prior timely
registration of the product (see PRODUCT REGISTRATION
below); (2) identification of suspected defect and compliance with
Customatic requests for documentation or other evidence of the
defect, such as return of parts to Customatic, the cost of which will
be paid by Customatic if the defect is confirmed by it or inspection
by an authorized Customatic service technician or other person
approved in writing for that purpose by Customatic; and (3) remedy
by Customatic as stated herein.
LIMITATION OF LIABILITY: In no event shall Customatic be
liable for incidental or consequential damages of any kind or nature
whatsoever caused by or arising out of any product defects, and
the sole and exclusive remedy shall be repair or replacement of
defective items within warranty to the extent and in the manner
provided herein.
Warranty
Limited Warranty
CUSTOMATIC® is a registered trademark of PPJ, LLC; d.b.a. Customatic
Technologies and Customatic Adjustable Bedz. All other product names, brands,
and trademarks are the property of their respective owners.

19
Registration
Name: ___________________________________________________________________________________ Phone: ___________________________________________________________________________
Address: ____________________________________________________________________________________________________________________________________________________________________________
City: ______________________________________________________________________________________ State: _____________________________ Zip code______________________________
Email address: ____________________________________________________________________________________________________________________________________________________________________
Store where purchased: ________________________________________________________________________________________________________________________________________________________
Serial no: _____________________________________________ Invoice no: ________________________________________ Model no: _____________________________________________
Survey
Gender:
nnM nnF
Age:
nn18-30 nn31-40 nn41-50 nn51-60 nn61-70 nn71 & up
Reason for purchasing an adjustable bed:
nnHealth nnComfort nnOther
How did you find out about our beds?
nnAdvertising nnA friend nnStore nnArticle nnInternet nnOther
Please mail to:
Rize Customer Care Center
31050 Diamond Parkway
Solon, OH 44139
Warranty
Registration
Form
You can also register your bed
online at www.rizebeds.com.
Customer Care Center Phone #
1-843-800-8372

IF YOU EXPERIENCE ANY TROUBLE WITH YOUR ADJUSTABLE BED WITHIN THE WARRANTY PERIOD, PLEASE
CONSULT THE TROUBLESHOOTING GUIDE PROVIDED WITH YOUR BED AND ONLINE, IF APPLICABLE.
IF PROBLEMS PERSIST, PLEASE CALL CUSTOMER SERVICE TOLL FREE NUMBER
1-843-800-8372
Please have your receipt ready and available.
Thank you and enjoy your adjustable bed!