Rize Remedy II User manual

Remedy II
Owner’s manual
Adjustable bed
SERIAL NUMBER: _____________________________
(Place your serial number here for ready reference)

Owner’s manual | Remedy II adjustable bed2
Safety precautions 3
Parts list 5
Installation guide 6
Remote control guide 10
Special functions 13
Troubleshooting 15
Warranty 18
Table of contents
Model Number: MA004RE01
This product and all our bedding products are covered by one or more of the following issued
and pending U.S. patents including Nos. 9706848, 9744088, 8209801, 9795223, 8769739,
8209800, 9706848, 8769739, D663968, and other patents pending.
Photos are for illustration purposes only.
COPYRIGHT © 2021. Production and publication under limited copyright license by Mantua Manufacturing Co.
MAREUG01 | AWMAREUG-1 | 04.06.2021

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3
Safety precautions
Aention!
IMPORTANT SAFETY INSTRUCTIONS.
PLEASE READ THESE INSTRUCTIONS THOROUGHLY BEFORE USING THIS PRODUCT.
Electrical safety
Always unplug this adjustable bed from the electrical outlet
before any cleaning of the bed. To safely disconnect, make sure
all controls are in the off position, then remove the plug from the
outlet.
Keep cord away from heated surfaces. Keep air openings free
of lint, hair and the like. Never operate when air openings are
blocked. Never drop or insert any object into any opening. Use
only indoors.
Cease use of this adjustable bed and contact the Customer Care
Center for repair if: (1) it has a damaged cord or plug, (2) it is not
working properly, (3) it has been dropped or damaged, or (4) it
has been dropped into water.
Grounding safety
To reduce the risk of electric shock, electrical fire, or faulty
operation of this product, your adjustable bed may feature a
polarized plug meant to be used only with a grounded electrical
outlet. If this plug does not fit into your outlet, contact a
qualified electrician to install a properly grounded outlet.
Failure to use a properly grounded outlet for this product will
compromise this important grounding safety feature. The use
of adapters is not recommended unless the outlet is checked
by a qualified electrician to ensure the proper grounding of the
adapter. NOTE: Unauthorized modifications to this product
could void the electrical portion of your warranty.
Warranty warning!
This bed is specifically designed to require no maintenance by
you, the user. Any opening or tampering with the control box,
motors, or hand controls (with the exception of the battery
compartment if equipped) will result in a void of the warranty.
Only those authorized may conduct repairs or part replacement
on your adjustable bed. Unauthorized modifications to this
product could void the electrical portion of your warranty.
In-home use only
This adjustable bed is designed exclusively for in-home use.
HOSPITAL DISCLAIMER: It is NOT designed for hospital use
and is NOT designed to meet hospital standards. Do not use this
bed with TENT TYPE oxygen therapy equipment or use near
explosive gases.
Important safety features
Weight fail safe feature: In the case that an overload of
weight is placed on the head or foot mechanism, the control
unit will automatically stop all functions. The control unit will
automatically resume all functions 30 seconds after excess
weight is removed.
The recommended weight limitations for your adjustable bed is
up to 850 lb. on all sizes. For your adjustable bed to structurally
support the recommended weight, weight must be distributed
evenly across the head and foot sections. The adjustable bed will
not and is not intended to support or lift this amount in just the
head or foot section. Dependent on the size and/or model of
mattress, the available weight limit may be less.
NOTE: If your adjustable bed is positioned on a hard floor surface
such as hardwood or tile, it is recommended that rubber cups or
carpet squares are placed under the legs to prevent damaging or
scratching your floor.
User-serviceable parts
This bed is specifically designed to have no maintenance by you,
the user. Therefore, you are encouraged not to open any motors,
alter the wiring, or adjust, modify or change the structure of the
product, as it will void the warranty.
Radio frequency is 2.4 ghz
FCC compliant device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1) This
device may not cause harmful interference, and (2) this device
must accept any interference received, including interference
that may cause undesired operation.
IMPORTANT NOTE: To comply with the FCC RF exposure
compliance requirements, no change to the antenna or
the device is permitted. Any change to the antenna or the
device could result in the device exceeding the RF exposure
requirements and void user's authority to operate the device.
FOR OPTIMAL SAFETY, YOUR ADJUSTABLE BED SHOULD BE PLUGGED INTO A
SURGE PROTECTOR (not supplied with this adjustable bed).

4Owner’s manual | Remedy II adjustable bed
Consumers with pacemakers
It is possible that the (optional) vibrating feature of this
adjustable bed may be misinterpreted by some pacemakers as
movement and/or exercise. This is common with any product
that produces a vibrating motion, and may or may not affect your
pacemaker. Please consult your physician with any concerns.
Product ratings
Lift Motor Restrictions: The lift motors in this bed are NOT
designed to operate continuously for more than two (2) minutes
over a twenty (20) minute time period, or approximately 10%
duty cycle. To ensure reliable functionality and full life of this
product, do not attempt to exceed these limits.
NOTE: Attempting to circumvent or exceed this rating will
shorten the life expectancy of the product and may void the
warranty.
The structure of the bed will support the recommended weight
when distributed evenly across the bed. The head and foot
sections are not designed to individually support or lift this
amount of weight. For optimal performance, entering and exiting
the adjustable bed with the bed in the flat or level position is
recommended.
NOTE: Exceeding the recommended weight restrictions could
damage your adjustable bed and void your warranty.
Small children and pets warning
Immediately dispose of all packing materials as it can pose a
smother risk to small children and pets. Injury could occur also
if children or pets are permitted to play on or under the bed. Do
not allow children to operate this bed without adult supervision.
Li warning
Do not sit on the head or foot sections while in the raised
position, or during lift or lowering cycles.
Moving aer installation
Do not place adjustable bed vertically on its head or foot
sections. This may cause injury to persons or damage to
the adjustable bed. Two people are required for moving this
adjustable bed due to its heavy weight.
Safety
When an overload of weight is placed on the head or foot
mechanism, the control unit will automatically stop all functions.
The control unit will automatically resume all functions after the
excess weight is removed.
Massage motors, if any, will automatically shut off after running
continuously for 15 minutes. All massage functions will be
operational again after 5 minutes.
NOTICE: The changes or modifications not expressly approved
by the party responsible for compliance could void the user's
authority to operate the equipment.
Read the Owner's Manual carefully and completely before
operating the product. Electric shock may occur if electrical
components are not installed or operated according to these
guidelines.
SAVE THESE INSTRUCTIONS. Proper operation of your adjustable bed is necessary to ensure the long
life and durability you expect from a high-quality product. The manufacturer has tested and inspected this
product prior to shipment.
Safety precautions

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5
Before discarding any packing materials, check the adjustable bed carton and verify all
items in the parts list are included.
* Only available with Queen, King, and Cal King models.
** Only available with Twin XL and Split Cal King models.
*** Twin, Twin XL, Full, Full XL, and Split Cal King models have four (4) bed legs. Queen, King, and Cal King
have six (6) bed legs.
Remote control (1) AAA baeries (3) Maress retainer bar (1)
Parts list
Center connection
bracket (2) *
Screw & nut (2) * Wrench (1) *
Bed leg strap (1) **Sync cable **
8" post bed legs (6) *** 3" post bed legs (6) *** 2" post bed legs (6) ***

6Owner’s manual | Remedy II adjustable bed
Installation guide
Seing up your adjustable bed
NOTE: For safety reasons, lifting of the adjustable bed must always be performed by two (2) people; and
the unit should always be on a flat surface before opening.
Lift the adjustable bed out of the shipping carton carefully, and put it on a flat floor
with the top side facing downward.
Remove all accessory boxes and cut the orange ties from inside the adjustable bed.
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2
3
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5
1
2
Lift the two separate sections of the adjustable bed out of the shipping carton
carefully, and put them on a flat floor with the top side facing downward.
Remove all accessory boxes and cut the orange ties from inside the adjustable bed.
Move the head and foot sections of the bed together. Make sure the bars and
frames are properly aligned at the center.
To connect the head and foot sections, put the center connection bracket over one
end of the parallel bars between the head and foot sections. Line it up with the pre-
drilled holes on the bars.
Thread the screw through the center connection bracket and into the bars to keep
it in place.
Thread a nut at the end of the screw, and tighten it with the wrench.
Repeat steps 4 to 6 to place the second center connection bracket on the other
end of the parallel bars.
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6
FOR QUEEN, KING, AND CAL KING MODELS
FOR TWIN, TWIN XL, FULL, FULL XL, AND SPLIT CAL KING MODELS

7
7
Installation guide
Aaching the bed legs
IMPORTANT! Make sure power cords do not obstruct any adjustable bed mechanisms.
Take out all the post bed legs from the accessory box.
Attach the 3" post bed legs to the 6" post bed legs.
NOTE: If you want to add more height to the adjustable leg, attach the 2" post
bed legs.
Attach the bed legs to the adjustable bed by threading them in a clockwise
direction into the pre-drilled holes on the frame.
NOTE: Do not overtighten the bed legs.
1
2
3
1
2
Remove and extend the power cord from the adjustable bed.
Rotate the adjustable bed over carefully so the top side is now facing upward.
NOTE: Do not rest the adjustable bed on its side. The weight may damage the legs.
Plug the power cord into a grounded and working electrical outlet.
NOTE: For optimal safety, using a surge protector (not included) is highly
recommended.
Seing up the electronics
FOR QUEEN, KING, AND CAL KING MODELS
Plug the cord for the foot lift into the control box. Insert it into the port labeled "Foot
Motor."
3
FOR ALL MODELS

8Owner’s manual | Remedy II adjustable bed
Installation guide
IMPORTANT! Make sure power cords do not obstruct any adjustable bed mechanisms.
Installing the maress retainer bar
Align the open ends of the retainer bar with the “loop” retainer anchors located at
the foot of the bed.
Slide the retainer bar into the anchors allowing the ends to glide into the loop.
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2
If the adjustable bed is set up without a headboard, place your mattress on the adjustable
bed surface. Your adjustable bed installation is now complete.
If a headboard is to be installed, see “Assembling the headboard bracket.”
Using the bed leg strap (optional)
Line up the two adjustable beds, then use the bed leg strap to wrap the inside legs
together tightly (front leg to front leg and back leg to back leg).
Fasten the straps to prevent movement & maintain stability.
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2
To help prevent bed separation when using two adjustable beds together, you may use
the bed leg straps.
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5
Install batteries in the remote control. Try all functions on the remote to make sure
all features are operational.
NOTE: If the bed does not work, see the Troubleshooting section of this manual.
Return bed to flat position before continuing with the installation.
NOTE: Make sure your bed is in a flat position before using it. Press the Flat button
on the remote control after plugging in the power cord.

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Installation guide
Assembling the headboard bracket (optional)
Using the remote control, raise the head section of the adjustable bed to its full
height.
Locate the first round panel under the head section of the bed. The second round
panel is for the bed leg.
Position the inner headboard bracket underneath the first round panel. The bracket
opening should be facedown under the bar.
Insert a retainer bolt fitted with a washer into the slot under the inner headboard
bracket and through the round panel. Tighten the bolt using the Allen key wrench.
Place the open side of the outer headboard bracket onto the exposed square tube
of the inner headboard bracket to create a tight fit.
Insert a retainer bolt fitted with a washer through the outer headboard bracket and
into the inner headboard bracket. Tighten the bolt with an Allen key wrench. Leave
loose enough for adjusting.
Repeat steps 2 to 6 to install the brackets on the other side of the head section of
the adjustable bed.
NOTE: When the headboard brackets are assembled, make sure there is a space
of 1.5 inches (38.1 mm) to 2 inches (50.8 mm) between the edge of the adjustable
bed and the headboard brackets.
Securely fasten the headboard bolts (not included with your parts box) to the end
of the headboard bracket assembly.
If you need to adjust the headboard brackets, unscrew the bolts holding the outer
headboard bracket and move them the necessary distance. Reinstall the bolts and
tighten securely.
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3
4
5
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IMPORTANT!
• Failure to follow the installation steps as they appear in this guide could result in damage to your adjustable bed.
• For safety reasons, lifting of the adjustable bed must always be performed by two (2) people; and the unit should always be on a flat surface.
• Make sure to position the bottom of the headboard cross member no more than 3 inches (76.2mm) between the headboard and the top of the mattress.
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Place your mattress on the adjustable bed surface.
Your adjustable bed and headboard installation is now complete.
NOTE: Headboard bracket parts are sold separately.

Owner’s manual | Remedy II adjustable bed10
Head, Lumbar, and Foot Position Adjustments (3, 6, 10)
Press and hold the up or down button to raise or lower the head, lumbar, and foot sections of your bed.
Presets
LEISURE (1)
Press this button to adjust the bed into a chaise lounge position
to remove stress and tension from your lower back.
INCLINE (2)
Press this button to raise the head section to an ideal position for
watching TV, reading, or laptop use.
FLAT (4)
Press this button to return the bed to a flat position.
NOTE: Make sure your bed is in a flat position before using it.
Press the Flat button on the remote control after plugging in the
power cord.
ANTI-SNORE (5)
Press this button to gently raise the head section and allow easier
air intake which can help reduce snoring.
ZERO GRAVITY (8)
Press this button to elevate the legs slightly higher than the
chest, in effect allowing the blood to flow back to the heart to
help reduce stress and fatigue.
PROGRAM (9)
Press and hold this button together with a preset button to
override factory default presets with your customized presets.
For more information, see " Customizing the preset buttons".
14
Remote control guide
1
2
3
6
10
8
9
5
12
411
713
Under-bed Light (14)
Press this button to turn the under-bed lighting on, helping you safely navigate in and out of bed during the night. Press the button again to turn
the under-bed light off.

11
Remote control guide
Massage
START MASSAGE (12)
Press the up button to activate the massage feature on
the bed. Intensity starts at level 3. Press the up or down
button to increase or decrease the intensity of the massage.
NOTE: This feature has an Auto Shutoff Timer that automatically
turns off the massage after 15 minutes of continuous use.
WAVE MODE (13)
Press this button to activate and select from different massage feels.
The LED lights (7) indicate the mode you have selected. You can also
press this button to turn massage on. Intensity for the wave modes
start at level 4.
STOP MASSAGE (11)
Press this button to disable any active massage.
Understanding the remote control features
• The adjustable bed uses RF (radio frequency) remote control system.
• The buttons are backlit when pressed to aid in the visibility of the remote control in low-light environments.
• It is not necessary to face the receiver when operating the remote control. Remote signal is best transmitted within 9 feet (3
meters) of the bed.
NOTE: The bed may show minor intermittent performance because of typical radio frequency interference. This is normal in the
operation of the bed, not a defect.
Customizing the preset buons
Move the head and/or foot sections to your desired position.
Press and hold the Program button and any of the preset buttons at the same time for 2.5
seconds.
The new bed position is now stored in your selected preset button overriding the factory
default.
To restore the presets to their factory settings, see "Resetting your system".
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2
You can store new head and foot positions by customizing the preset buttons: Incline, Leisure, and Zero Gravity. These can be
reprogrammed with your desired positions at any time. For safety reasons, the Anti-Snore and Flat buttons cannot be customized.
Pairing the remote control to your adjustable bed
Your adjustable bed is already paired to your remote at the factory. Manual pairing is only
needed for replacement remote controls .
NOTE: For the pairing to be successful, make sure the distance between the control box
and the remote control is not more than 2 meters.
1Make sure your bed is connected to a working electrical outlet. A surge protector
is recommended.

Owner’s manual | Remedy II adjustable bed12
Remote control guide
3
2To pair your remote control to your adjustable bed, do one of the following:
• Unplug the power cord from the electrical outlet. If installed, remove the two
(2) 9V alkaline batteries intended for back-up battery power. Plug the power
cord back to a working electrical outlet (a surge protector is recommended).
The LED light on the control box turns blue and the control box is in remote
pairing mode for 20 seconds.
• On the control box, press the PAIR button twice. The LED light on the control
box turns blue and the control box is in remote pairing mode for 20 seconds.
On your remote control, press and hold the Flat and massage Stop buttons for four
(4) seconds.
If the pairing is successful, the LED light on the control box turns to green
immediately. If pairing fails, the LED light on the control box stays blue and
turns green only after the 20-second timeout. Repeat steps 2 to 3 until pairing is
successful.
Pairing method 1:
Unplug the power cord,
then plug it back in.
Pairing method 2:
Press the PAIR button twice.
Synchronizing two beds for tandem operation
Plug both Bed A and Bed B to working and grounded electrical outlets. A surge protector
is recommended.
Before starting the sync process, make sure Bed A and Bed B are in a flat position. Press the
Flat button on Remote A and Remote B to align the beds properly.
Plug one end of the sync cable to the control box on Bed A. Insert it into the port labeled
"SYNC".
Plug the other end of the sync cable to the control box on Bed B. Insert it into the
port labeled "SYNC".
Beds A and B can now be controlled by both remotes individually.
NOTE: When doing a tandem operation, both Bed A and Bed B should be plugged
into working electrical outlets.
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2
To operate two adjustable beds simultaneously, you must connect both beds using the sync cable.
3
4

13
Using the mounted USB ports
The convenient USB ports located on each side of your adjustable bed provide easy
access for charging today's tech devices.
Special functions
Activating the emergency power down feature
Locate and remove the cover on the 9V battery compartment of your power supply
unit.
Install two (2) alkaline 9V batteries (not included with the adjustable bed).
Replace the battery cover.
When the 9V batteries are installed and a power failure occurs, press the Flat button
on the remote control for 1 second for the bed to return to a flat position.
NOTE: The two (2) 9V batteries are for single use only. After lowering the adjustable
bed once during a power failure, replace with a new set of batteries.
1
2
The power supply unit on your adjustable bed supports the emergency power down
feature if a power failure occurs while the head and/or foot sections are raised.
3
4
Reseing your system
Resetting the system is sometimes necessary to restore any customizations on the preset
buttons to its factory settings.
On the remote control, press and hold the Program and Flat buttons for 2.5
seconds until the remote backlight flashes.
All customized settings on the remote control are now restored to their default
settings.
Remote control guide

Owner’s manual | Remedy II adjustable bed14
Special functions
Connecting your bed to a smart device
If you are connecting your bed to the mobile app for the first time, enable the
mobile device pairing mode on your bed’s control box.
Do one of the following:
• Unplug the power cord from the outlet and then plug it back in. The
LED light on the control box turns blue. After 20 seconds or after being
operated by the paired remote control, the LED light turns green and the
control box enters mobile device pairing mode.
• On the control box, press the PAIR button twice. The LED light on the
control box turns blue. After 20 seconds, the LED light turns green and
the control box enters mobile device pairing mode.
NOTE: The control box stays in mobile device pairing mode for 60 seconds
and the name of your bed is now visible on the app.
From your mobile device, launch the app, and then tap the
gear icon to go to the Settings screen.
From the Devices list, select the name of your adjustable bed. The name of
your adjustable bed is on the sticker on the front cover of the Owner’s Manual
and on the bed’s control box.
NOTES:
• If your bed is not on the Devices list, make sure your bed is in mobile
device pairing mode. See step 1 for options to enable the mobile device
pairing mode on your bed’s control box.
• You can only connect one smart device to one adjustable bed at a time.
• The bed is automatically disconnected from the app when you close
the app (not running in the background) or move out of range of the
connection. Pair the bed to the app again next time you use the app.
• For more information on using the mobile app to control your adjustable
bed, see the Rize Remedy II App Guide.
1
2
Your adjustable bed can be controlled using your iOS or Android smart device through the
Rize Remedy II mobile application.
3
Sample sticker with the name
of your adjustable bed.
Before connecting your bed to the mobile app, do the following:
• Make sure your adjustable bed is plugged into a working electrical outlet and the
control box is on.
• Download and install the Rize Remedy II mobile app from the App Store®or the
Google PlayTM Store.
• For iOS users, turn on your device's Bluetooth®. For Android users, turn on your
device's Bluetooth®and Location settings. Pairing method 1:
Unplug the power cord,
then plug it back in.
Pairing method 2:
Press the PAIR button twice.

15
Troubleshooting
Make sure the remote control is paired with the adjustable
bed.
Check that the power cord is plugged into a working
electrical outlet. Unplug the power cord from the outlet.
After 30 seconds, plug it back in. Press any button on the
remote control and check if the bed responds.
Check if the control box is working properly. Make sure
the control box is properly connected to the power supply
unit by checking if the LED light turns on when the power
cord is plugged in.
Check the batteries in the remote control. Replace with
new batteries, if necessary.
Make sure batteries are properly installed. Follow the
markings on the battery compartment.
Remove batteries. Leave them out for 30 seconds before
putting them back into the remote control.
Scratch the terminals inside the remote's battery
compartment with a coin or key.
Check that the surge protection device or electrical outlet
is not defective. Test the outlet by plugging in another
working appliance.
The adjustable bed does not respond when the remote is
used. The remote does not work.
No features or functions of the adjustable bed activates.
Symptom Solutions
Check if the remote buttons light up when pressed. If not,
replace the batteries.
Remove batteries. Leave them out for 30 seconds before
putting them back into the remote control.
Scratch the terminals inside the remote's battery
compartment with a coin or key.
Make sure batteries are properly installed. Follow the
markings on the battery compartment.
Remote control does not work or light up.
In the event the adjustable bed fails to operate, investigate the symptoms and possible solutions below.

Owner’s manual | Remedy II adjustable bed16
Troubleshooting
Your adjustable bed may be obstructed preventing smooth
operation. Remove obstructions from around and under the
bed.
Check that the head section is not too close to the wall.
If a headboard is installed, check that it is not too close to
the edge of the mattress. Make sure there is enough distance
between the headboard bracket and the mattress.
Head, lumbar, or foot section elevates the adjustable bed
but does not return to flat position.
Symptom Solutions
Check the batteries in the remote control. Replace with new
batteries, if necessary.
Make sure that you are following the duty cycle of the motors.
Do not operate for more than two minutes over a 20-minute
period or approximately 10% duty cycle.
Press the lift buttons firmly and accurately.
Wireless remote control may be experiencing common radio
frequency interference from other radio transmitting devices.
Wait several seconds and then try pressing the lift buttons
again.
Head, lumbar, or foot lift function has minor interference
during operation.
Clear any clutter or obstructions under and around the
adjustable bed. Radio frequency interference from other
remotes or electronic devices may affect normal operation.
Check the batteries in the remote.
Press the lift buttons firmly and accurately.
The adjustable bed stutters when in motion.
In the event the adjustable bed fails to operate, investigate the symptoms and possible solutions below.

17
Troubleshooting
1. Remove or loosen any pin, nut, bolt or white bushing one
at a time.
2. Lubricate it by applying the grease with a cotton swab.
Using a lithium or spray lubricant is recommended.
(Lubrication can be obtained by contacting our Customer
Care Center).
3. When placing the lubricated pin, nut, bolt, or white
bushing back onto the adjustable bed, make sure there is a
looser tightening on the nut.
4. Additional solution: After completing these steps, spray
the pins, nuts, bolts, and white bushings with a lubricant.
The adjustable bed is squeaking.
Symptom Solutions
Reset the system and then sync one remote to both adjustable
beds again.
Split or tandem system is out of sync. Only one of the
two adjustable bed raises or both beds raise but one side is
higher than the other.
Hard surface flooring may cause added vibration. To correct,
place carpet pieces or rubber furniture cups under each leg or
caster of the bed.
Elevate the head or foot section a short distance
(using the remote control) to realign the lift/lower mechanisms
with the bed support platform.
Check that the bed is not in direct contact with a
wall, nightstand, or other object that may cause vibration or
noise.
If the adjustable bed is installed on top of a bed, check that the
massage motors are not causing the bed (or bed components)
to vibrate or rattle.
Check that the headboard attachment hardware is tightened
firmly (if used).
Massage motors seem excessively loud during operation.
In the event the adjustable bed fails to operate, investigate the symptoms and possible solutions below.

Owner’s manual | Remedy II adjustable bed18
LIMITED WARRANTY: Subject to the terms and conditions set
forth herein, the manufacturer of this product, RIZE, warrants to
the original retail purchaser for the time periods stated herein that
the adjustable bed system purchased from an authorized reseller
of genuine RIZE products is merchantable and free of defects and
materials and is fit for the purpose of residential, non-hospital bedding.
Floor samples are not warranted and are purchased AS IS. This
warranty applies only to genuine RIZE products, and without limiting
the foregoing, does not apply to power cords or other accessories
supplied by the seller or other parties.
5-Year Period for All Labor: The above warranty will apply for 5 years
for labor on the bed frame, all components, parts, including, without
limitation, electronics, electrical components, drive motors, WiFi
module, power supply and power cords, and massage motors.
5-Year Period for All Components: The above warranty will apply for
5 years for the bed frame, all components and parts, including, without
limitation, electronics, electrical components, drive motors, WiFi
module, power supply and power cords, and massage motors.
20-Year Period for Bed Frame: The above warranty will apply for
20 Years prorated to the bed frame, defined as follows: the metal
structure of the adjustable bed system only, and specifically does
not include its cover, side rails, decking or legs, or other attachments
thereto, such as actuator lift motors, control box, WiFi modules, power
supply, power cords, control box or other electrical or mechanical
components. For years 6 through 20 the warranty will be reduced by
one-fifteenth (1/15) for each year beyond the fifth year.
Start of Warranty Period: The warranty periods stated above will
commence on the date of the first retail purchase of the adjustable
bed system from an authorized RIZE reseller, provided that proof of
purchase and warranty registration occur within the time and in the
manner set forth below. In the case of replacement parts provided by
RIZE, the warranty will apply to the original warranty period and will
not extend beyond such period.
NO OTHER WARRANTY EXPRESS OR IMPLIED: The foregoing
express warranty is the only warranty by RIZE and all other express
warranties or warranties implied by law or otherwise (including
without limitation, any implied warranty of fitness for a particular
purpose) are hereby denied and disclaimed to the full extent
permitted by applicable law.
EXCLUSIONS FROM WARRANTY: Loss, damage, malfunctions
or other defects caused in whole or in part by any one or more of
the following are not covered by any warranty and neither RIZE
nor the seller shall be responsible for them: ordinary wear and tear;
damage not directly caused by a defect covered by this express
warranty; failure to comply with this user Manual and/or any other
user instructions issued by RIZE for use and maintenance, including
without limitation, weight limits and operation; modifications not
performed by RIZE; use of any parts, components, or accessories that
are not supplied by RIZE for the specific product and installed by an
authorized RIZE service provider; use of the product for purposes or in
a manner not expressly intended by RIZE as described in this Manual
or any other misuse or abuse; storage or use outside of home or other
exposure to the elements; dampness; or transportation or other
handling by anyone other than RIZE.
EXCLUSIVE LIMITED REMEDY: The sole and exclusive remedy
for any item which fails to meet the express written warranty set
forth above shall be, at RIZE’s option, either repair or replacement
of the defective item. RIZE may require reasonable evidence of the
existence of a defect, and RIZE customer service staff will discuss
specific requirements with the purchaser based on the defects
identified by the purchaser. Replacement parts will be provided at no
cost to the purchaser, provided that the defective parts are delivered
to RIZE, unless RIZE instructs otherwise in the claims process (see
below). Subject to advance approval by RIZE, it will also pay reasonable
shipping costs for returns requested by RIZE and replacement parts or
bedding systems.
CLAIMS PROCESS: Prior to contacting RIZE, please refer to the
TROUBLESHOOTING section of this Manual and also ensure that
use and maintenance instructions in this Manual have been followed.
The following process must be followed to initiate a warranty claim:
(1) during the applicable warranty period stated above, contact RIZE
customer service to initiate the claim and provide proof of status
as the original retail purchaser from an authorized RIZE products
reseller and prior timely registration of the product (see PRODUCT
REGISTRATION below); (2) identification of suspected defect and
compliance with RIZE requests for documentation or other evidence
of the defect, such as return of parts to RIZE, the cost of which will
be paid by RIZE if the defect is confirmed by it or inspection by an
authorized RIZE service technician or other person approved in writing
for that purpose by RIZE; and (3) remedy by RIZE as stated herein.
LIMITATION OF LIABILITY: In no event shall RIZE be liable for
incidental or consequential damages of any kind or nature whatsoever
caused by or arising out of any product defects, and the sole and
exclusive remedy shall be repair or replacement of defective items
within warranty to the extent and in the manner provided herein.
Warranty
Limited Warranty For Adjustable Beds
5
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5
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All other product names, brands, and trademarks are the property of their respec-
tive owners.

19
Registration
Name: ___________________________________________________________________________________ Phone: ___________________________________________________________________________
Address: ____________________________________________________________________________________________________________________________________________________________________________
City: ______________________________________________________________________________________ State: _____________________________ Zip code______________________________
Email address: ____________________________________________________________________________________________________________________________________________________________________
Store where purchased: ________________________________________________________________________________________________________________________________________________________
Serial no: _____________________________________________ Invoice no: ________________________________________ Model no: _____________________________________________
Survey
Gender:
nnM nnF
Age:
nn18-30 nn31-40 nn41-50 nn51-60 nn61-70 nn71 & up
Reason for purchasing an adjustable bed:
nnHealth nnComfort nnOther
How did you find out about our beds?
nnAdvertising nnA friend nnStore nnArticle nnInternet nnOther
Please mail to:
Rize Customer Care Center
31050 Diamond Parkway
Solon, OH 44139
Warranty
Registration
Form
You can also register your bed
online at www.rizebeds.com.
Customer Care Center Phone #
1-800-444-8444

IF YOU EXPERIENCE ANY TROUBLE WITH YOUR ADJUSTABLE BED WITHIN THE
WARRANTY PERIOD, PLEASE CONSULT THE TROUBLESHOOTING GUIDE PROVIDED
WITH YOUR BED AND ONLINE, IF APPLICABLE.
IF PROBLEMS PERSIST, PLEASE CALL CUSTOMER CARE TOLL FREE NUMBER
1-800-444-8444
Please have your receipt ready and available.
Thank you and enjoy your adjustable bed!