Rize Tranquility II Adjustable bed MANDS02 User manual

Tranquility II
Owner’s manual
Adjustable bed
SERIAL NUMBER: _____________________________
(Place your serial number here for ready reference)

2Owner’s manual | Tranquility II adjustable bed
Owner’s manual | Tranquility II adjustable bed
2

Safety precautions 4
Parts list 6
Installation guide 7
Remote control guide 12
Special function 15
Troubleshooting 16
Warranty 18
Registration 19
Table of contents
Model Number: MANDS02
This product and all our bedding products are covered by one or more of the following issued
and pending U.S. patents including Nos. 7448100, D657157, D663542, D657158, D657156,
8209801, 8209800, D663544, D663543 and other patents pending.
Photos are for illustration purposes only.
COPYRIGHT® 2021 Production and publication under limited copyright license by Mantua Manufacturing Co.
3
MANDS02UG001 | AWMANDS02UG-1 | 01.22.2021

4Owner’s manual | Tranquility II adjustable bed
Safety precautions
Aention!
IMPORTANT SAFETY INSTRUCTIONS.
PLEASE READ THESE INSTRUCTIONS THOROUGHLY BEFORE USING THIS PRODUCT.
Electrical safety
Always unplug this adjustable bed from the electrical outlet before
any cleaning of the bed. To safely disconnect, make sure all controls
are in the off position, then remove the plug from the outlet.
Keep cord away from heated surfaces. Keep air openings free of
lint, hair and the like. Never operate when air openings are blocked.
Never drop or insert any object into any opening. Use only indoors.
Cease use of this adjustable bed and contact the Customer Care
Center for repair if: (1) it has a damaged cord or plug, (2) it is not
working properly, (3) it has been dropped or damaged, or (4) it has
been dropped into water.
Grounding safety
To reduce the risk of electric shock, electrical fire, or faulty operation
of this product, your adjustable bed may feature a polarized plug
meant to be used only with a grounded electrical outlet. If this plug
does not fit into your outlet, contact a qualified electrician to install
a properly grounded outlet. Failure to use a properly grounded outlet
for this product will compromise this important grounding safety
feature. The use of adapters is not recommended unless the outlet
is checked by a qualified electrician to ensure the proper grounding
of the adapter. NOTE: Unauthorized modifications to this product
could void the electrical portion of your warranty.
Warranty warning!
This bed is specifically designed to require no maintenance by you,
the user. Any opening or tampering with the control box, motors,
or hand controls (with the exception of the battery compartment if
equipped) will result in a void of the warranty. Only those authorized
may conduct repairs or part replacement on your adjustable bed.
Unauthorized modifications to this product could void the electrical
portion of your warranty.
In-home use only
This adjustable bed is designed exclusively for in-home use.
HOSPITAL DISCLAIMER: It is NOT designed for hospital use and
is NOT designed to meet hospital standards. Do not use this bed with
TENT TYPE oxygen therapy equipment or use near explosive gases.
Important safety features
Weight fail safe feature: In the case that an overload of weight
is placed on the head or foot mechanism, the control unit will
automatically stop all functions. The control unit will automatically
resume all functions 30 seconds after excess weight is removed.
The recommended weight limitations for your adjustable bed is
up to 750 lb. For your adjustable bed to structurally support the
recommended weight, weight must be distributed evenly across
the head and foot sections. The adjustable bed will not and is not
intended to support or lift this amount in just the head or foot
section. Dependent on the size and/or model of mattress, the
available weight limit may be less.
NOTE: If your adjustable bed is positioned on a hard floor surface
such as hardwood or tile, it is recommended that rubber cups or
carpet squares are placed under the legs to prevent damaging or
scratching your floor.
User-serviceable parts
This bed is specifically designed to have no maintenance by you, the
user. Therefore, you are encouraged not to open any motors, alter
the wiring, or adjust, modify or change the structure of the product,
as it will void the warranty.
Radio frequency is 2.4 ghz
FCC compliant device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1) This device
may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause
undesired operation.
IMPORTANT NOTE: To comply with the FCC RF exposure
compliance requirements, no change to the antenna or the device is
permitted. Any change to the antenna or the device could result in
the device exceeding the RF exposure requirements and void user's
authority to operate the device.
FOR OPTIMAL SAFETY, YOUR ADJUSTABLE BED SHOULD BE PLUGGED INTO A
SURGE PROTECTOR (not supplied with this adjustable bed).

5
5
Consumers with pacemakers
It is possible that the (optional) vibrating feature of this
adjustable bed may be misinterpreted by some pacemakers as
movement and/or exercise. This is common with any product
that produces a vibrating motion, and may or may not affect your
pacemaker. Please consult your physician with any concerns.
Product ratings
Lift Motor Restrictions: The lift motors in this bed are NOT
designed to operate continuously for more than two (2) minutes
over a twenty (20) minute time period, or approximately 10%
duty cycle. To ensure reliable functionality and full life of this
product, do not attempt to exceed these limits.
NOTE: Attempting to circumvent or exceed this rating will
shorten the life expectancy of the product and may void the
warranty.
The structure of the bed will support the recommended weight
when distributed evenly across the bed. The head and foot
sections are not designed to individually support or lift this
amount of weight. For optimal performance, entering and exiting
the adjustable bed with the bed in the flat or level position is
recommended.
NOTE: Exceeding the recommended weight restrictions could
damage your adjustable bed and void your warranty.
Small children and pets warning
Immediately dispose of all packing materials as it can pose a
smother risk to small children and pets. Injury could occur also
if children or pets are permitted to play on or under the bed. Do
not allow children to operate this bed without adult supervision.
Li warning
Do not sit on the head or foot sections while in the raised
position, or during lift or lowering cycles.
Moving aer installation
Do not place adjustable bed vertically on its head or foot
sections. This may cause injury to persons or damage to
the adjustable bed. Two people are required for moving this
adjustable bed due to its heavy weight.
Safety
When an overload of weight is placed on the head or foot
mechanism, the control unit will automatically stop all functions.
The control unit will automatically resume all functions after the
excess weight is removed.
Massage motors, if any, will automatically shut off after running
continuously for 15 minutes. All massage functions will be
operational again after 5 minutes.
NOTICE: The changes or modifications not expressly approved
by the party responsible for compliance could void the user's
authority to operate the equipment.
Read the Owner's Manual carefully and completely before
operating the product. Electric shock may occur if electrical
components are not installed or operated according to these
guidelines.
SAVE THESE INSTRUCTIONS. Proper operation of your adjustable bed is necessary to ensure the long
life and durability you expect from a high-quality product. The manufacturer has tested and inspected this
product prior to shipment.
Safety precautions

6Owner’s manual | Tranquility II adjustable bed
Before discarding any packing materials, check the adjustable bed carton and verify that
all items in the parts list are included.
* Only available with Twin XL sizes.
Parts list
Remote control (1) AAA baeries (2) 8" post bed legs (6)
Maress retainer bar (1)3" post bed legs (6) 2" leg extenders (6)
Bed leg strap (1) *
Anti-skid pads

7
7
Installation guide
NOTE: For safety reasons, lifting of the adjustable bed must always be performed by two (2) people; and
the unit should always be on a flat surface before opening.
Seing up your adjustable bed
Cut the orange zip ties holding the accessory boxes in place. Remove the accessory
boxes from inside the frame. Remove the retainer bracket and power supply
attached to the adjustable bed.
NOTE: Take note of the other orange zip ties holding the frame near the head
and foot section of the bed. You will cut these ties later in the setup.
Attach the 3" post bed legs to the 8" post bed legs.
NOTE: If you want to add more height to the adjustable leg, attach the leg
extender to the post bed legs.
Attach the bed legs to the adjustabled bed by threading them in a clockwise
direction into the pre-drilled holes on the frame.
NOTE: Do not overtighten the bed legs.
1
2
4
5
Open the box.
Lift the folded adjustable bed out of the box, place it on a flat floor and unfold it.
NOTE: Hold the edge of the bed when unfolding it. Do not hold the metal frames
to avoid potential injury.
3
If you are installing the adjustable bed on a platform or slatpack
bedding system, do not install the legs. Proceed to step 6. Cut only these two orange zip ties for this step.
The other zip ties would be removed later in
the setup.

8Owner’s manual | Tranquility II adjustable bed
Installation guide
IMPORTANT! Make sure power cords do not obstruct any adjustable bed mechanisms.
8From under the head and foot sections of the bed, cut and remove the orange zip ties holding the bars.
NOTES:
• Cut these zip ties only AFTER the adjustable bed is turned over on its legs or placed on a platform
bed with the top side facing up.
• There are two (2) zip ties on each side of the foot section and one (1) orange zip tie located near
the edge of the head section. They are easily accessible for cutting.
Remove and extend the power cord from the frame.
6
If you are installing your adjustable bed on a platform or slatpack
bedding system, apply anti-skid pads to the frame first. See
"Applying anti-skid pads for platform bed use" on page 11.
7Lift one side of the bed and then turn it over carefully so the top side is now facing up.
NOTES:
• When turning the bed over, hold the frame and not any part of the deck to avoid damaging the
adjustable bed.
• Do not put stress on the bed when resting on its side as this may damage the legs.
Zip ties on the head and foot sections of the bed.

9
9
Using the bed leg strap (optional)
Line up the two beds, then use the bed leg strap to wrap the inside legs together
tightly (front leg to front leg and back leg to back leg).
Fasten the straps to prevent movement & maintain stability.
1
2
To help prevent base separation when using two adjustable beds together, use the bed
leg straps.
Installation guide
Plug the power cord into a working electrical outlet.
NOTE: For optimal safety, using a surge protector (not included) is highly
recommended.
Install batteries in the remote control. Try all functions on the remote to make sure
all features are operational.
NOTE: If the bed does not work, see the Troubleshooting section of this manual.
Return bed to flat position before continuing with the installation.
NOTE: Make sure your bed is in a flat position before using it. Press and hold the
Flat button on the remote control for over 1.5 seconds after plugging in the power
cord.
2
3
1
Seing up the electronics
If the adjustable bed is set up without a headboard, place your mattress on the adjustable
bed surface. Your adjustable bed installation is now complete.
If a headboard is to be installed, see “Assembling the headboard bracket.”
Align the open ends of the retainer bar with the “loop” retainer anchors located at
the foot of the bed.
Slide the retainer bar into the anchors allowing the ends to glide into the loop.
Installing the maress retainer bar
1
2

10 Owner’s manual | Tranquility II adjustable bed
Installation guide
7
8
Place your mattress on the adjustable bed surface.
Your adjustable bed and headboard installation is now complete.
6
3
4
5
Assembling the headboard bracket (optional)
Turn the adjustable bed over with the top side facing downward.
Remove the leg from the head section of the adjustable bed by turning the leg in a
counter-clockwise direction.
Slide the inner headboard bracket over the hole for the leg installation. (The
bracket opening should face away from the adjustable bed.)
Screw the leg back in by turning it clockwise. This will secure the inner headboard
bracket to the adjustable bed.
Place the open side of the outer headboard bracket onto the exposed square tube
of the inner headboard bracket.
Insert a retainer bolt fitted with a washer through the outer headboard bracket and
into the inner headboard bracket. Tighten the bolt with an Allen key wrench. Leave
loose enough for adjusting.
Repeat steps 2 to 6 to install the brackets on the other side of the head section of
the adjustable bed.
NOTE: When the headboard brackets are assembled, make sure there is a space of
1.5 inches (38.1mm) to 2 inches (50.8mm) between the edge of the bed and the
headboard brackets.
Turn the adjustable bed over into an upright position. Move the bed and the headboard
as close as possible to their final location, then install the headboard.
NOTE: If you need to adjust the headboard brackets, unscrew the bolts holding the
outer headboard brackets and move the brackets accordingly. Reinstall the bolts
and tighten securely.
1
2
NOTE: Headboard bracket parts are sold separately.
IMPORTANT!
• Failure to follow the installation steps as they appear in this guide could result in damage to your adjustable bed.
• For safety reasons, lifting of the adjustable bed must always be performed by two (2) people; and the unit should always be on a flat surface.
• Make sure to position the bottom of the headboard cross member no more than 3 inches (76.2mm) between the headboard and the top of
the mattress.

11
Installation guide
Applying anti-skid pads for platform bed use
Turn your adjustable bed on its side and then locate the areas
near the center brackets and corner brackets of the frame.
NOTE: For safety reasons, lifting of the adjustable bed must
always be performed by two (2) people.
Take the anti-skid pads and remove them from the adhesive
backer.
1
2
Your adjustable bed is also created for platform or slatpack bed systems. Before installing on a platform or slat pack
bed, apply anti-skid pads under the adjustable bed to keep it in place.
The anti-skid pads are packed
inside the parts box.
Apply the anti-skid pads on each of the identified areas near
the center and corner brackets as shown.
3
IMPORTANT!
• Make sure to align the anti-skid pads so that
they will rest on one of the slats under the
adjustable bed. If your bed system is a solid
deck surface, there is no need to align the pads
to a slat.
• For the areas near the center brackets, you
may apply the anti-skid pads to either side of
the center bracket. Make sure to align them
with the slats.
• A total of 6 anti-skid pads must be applied to
the adjustable bed to secure the frame in place
and keep it from slipping.
After applying all the anti-skid pads under the adjustable bed,
carefully place the adjustable bed onto the platform or slats.
4
To continue setting up the other parts of your adjustable
bed, go back to page 8.
5
IMPORTANT! Make sure your platform or slatpack
base can support the maximum weight of the adjustable
bed (135 lb for Queen beds and 163 lb for King beds)
and the mattress.

12 Owner’s manual | Tranquility II adjustable bed
Remote control guide
HEAD POSITION ADJUSTMENTS (1, 3)
Press the Head Up or Head Down button to raise or
lower the head section of your adjustable bed.
FOOT POSITION ADJUSTMENTS (2, 5)
Press the Foot Up or Foot Down button to raise or
lower the foot section of your adjustable bed.
ZG OR ZERO GRAVITY (4)
Press this button to elevate the legs slightly higher than the
chest, in effect, allowing the blood to flow back to the heart to
help reduce stress and fatigue.
FLAT (6)
Press this button to return the bed to a flat position.
NOTE: Make sure your bed is in a flat position before using it.
Press the FLAT button on the remote control after plugging in
the power cord.
FLASHLIGHT (7)
Press this button to turn on the flashlight on your remote
control. Release the button to turn it off.
1
2
36
5
47

13
Understanding the remote control features
• The adjustable bed uses RF (radio frequency) remote control system.
• The buttons are backlit when pressed to aid in the visibility of the remote control in low-light environments.
• It is not necessary to face the receiver when operating the remote control. Remote signal is best transmitted
within 6.5 feet (2 meters) of the bed.
NOTE: The bed may have minor intermittent performance interruptions because of typical radio frequency
interference. This is normal in the operation of the bed, not a defect.
Customizing the preset buon
Move the head and/or foot sections to your desired position.
Press and hold the ZG button for 5 seconds until the remote backlight flashes.
The new bed position is now stored in your selected preset button overriding the
factory default.
To restore the presets to their factory settings, see "Resetting your system".
1
2
You can store new head and foot positions by customizing the preset button Zero
Gravity. This can be reprogrammed with your desired positions at any time. For safety
reasons, the FLAT button cannot be customized.
Remote control guide
Pairing your remote control to your adjustable bed
Unplug the power cord from the electrical outlet. If installed, remove the two (2)
9V alkaline batteries intended for back-up battery power.
Plug the power cord back to a working electrical outlet (a surge protector is
recommended). The LED light on the control box turns blue and the control box is
in remote pairing mode for 20 seconds.
Continued on the next page.
1
2
Your adjustable bed is already paired to your remote control at the factory. Manual pairing
is only needed for replacement remote controls or to change tandem systems back to a
single system.
NOTE: For the pairing to be successful, make sure the distance between the control box
and the remote control is not more than two (2) meters.
Unplug the power cord,
then plug it back in.

14 Owner’s manual | Tranquility II adjustable bed
Remote control guide
Synchronizing two beds for tandem operation
To operate two adjustable beds simultaneously, you must pair both beds (Bed A & Bed B)
to one remote control (Remote A).
Plug both Bed A and Bed B to working electrical outlets. A surge protector is
recommended.
Press the FLAT button on Remote A and Remote B to align the beds properly in
a flat position.
On the control box on Bed B, unplug the power cord from the outlet and then plug
it back in. The LED light on the control box turns blue.
On Remote A, press and hold the Foot Up and Foot Down buttons at
the same time. The remote backlight flashes and starts the sync process. If sync is
successful, the LED light on the control box turns to green.
Beds A and B can now be operated at the same time using Remote A.
NOTE: When operating beds in tandem, both beds should be plugged into a
working electrical outlet.
1
2
3
4
Pairing your remote control to your adjustable bed—continued.
On the remote control, press and hold the Head Up and Head Down
buttons at the same time.
If the pairing is successful, the LED light on the control box turns to green
immediately and the remote backlight stops flashing. If pairing fails, the LED light
on the control box turns off. Repeat the steps until pairing is successful.
3

15
Remote control guide
Activating the emergency power down feature
Your adjustable bed supports the emergency power down feature when a power failure
occurs while the head and/or foot sections are raised.
NOTE: Install the 9V batteries in the power supply unit only during a power failure
when the emergency power down function is needed.
Locate and remove the cover on the 9V battery compartment of your power supply
unit.
Install two (2) alkaline 9V batteries (not included with the adjustable bed).
Replace the battery cover.
When the 9V batteries are installed and a power failure occurs, press the Flat
button on the remote control for the bed to return to a flat position.
NOTE: The two (2) 9V batteries are for single use only. After lowering the
adjustable bed once during a power failure, replace with a new set of batteries.
1
2
3
Reseing your system
On the remote control, press and hold the ZG and FLAT button at the same time
for 5 seconds until the remote backlight flashes.
All customized settings on the remote control and control box are now cleared or
returned to their factory default settings.
Resetting the system is sometimes necessary to restore any customizations on the preset
buttons to its factory settings.
Special function

16 Owner’s manual | Tranquility II adjustable bed
Troubleshooting
Make sure the remote control is paired with the adjustable bed.
Check that the power cord is plugged into a working electrical
outlet. Unplug the power cord from the outlet. After 30
seconds, plug it back in. Press any button on the remote control
and check if the bed responds.
Check if the control box is working properly. Make sure the
control box is properly connected to the power supply unit
by checking if the LED light turns on when the power cord is
plugged in.
Check the batteries in the remote control. Replace with new
batteries, if necessary.
Make sure batteries are properly installed. Follow the markings
on the battery compartment.
Remove batteries. Leave them out for 30 seconds before
putting them back into the remote control.
Scratch the terminals inside the remote's battery compartment
with a coin or key.
Check that the surge protection device or electrical outlet is
not defective. Test the outlet by plugging in another working
appliance.
The adjustable bed does not respond when the remote is
used. The remote does not work.
No features or functions of the adjustable bed activates.
Check if the remote buttons light up when pressed. If not,
replace the batteries.
Remove batteries. Leave them out for 30 seconds before
putting them back into the remote control.
Scratch the terminals inside the remote's battery compartment
with a coin or key.
Make sure batteries are properly installed. Follow the markings
on the battery compartment.
Remote control does not work or light up.
In the event the adjustable bed fails to operate, investigate the symptoms and possible solutions below.
SolutionsSymptom
Clear any clutter or obstructions under and around the
adjustable bed. Radio frequency interference from other
remotes or electronic devices may affect normal operation.
Check the batteries in the remote.
Press the lift buttons firmly and accurately.
The adjustable bed stutters when in motion.

17
Troubleshooting
Your adjustable bed may be obstructed preventing smooth
operation. Remove obstructions from around and under the bed.
Check that the head section is not too close to the wall.
If a headboard is installed, check that it is not too close to
the edge of the mattress. Make sure there is enough distance
between the headboard bracket and the mattress.
Head or foot section elevates adjustable bed but
does not return to flat position.
Symptom Solutions
Check the batteries in the remote control. Replace with new
batteries, if necessary.
Make sure that you are following the duty cycle of the motors.
Do not operate for more than two minutes over a 20-minute
period or approximately 10% duty cycle.
Press the lift buttons firmly and accurately.
Wireless remote control may be experiencing common radio
frequency interference from other radio transmitting devices.
Wait several seconds and then try pressing the lift buttons
again.
Head or foot lift function has minor interference
during operation.
1. Remove or loosen any pin, nut, bolt, or screw one at a
time.
2. Lubricate pins, nuts, bolts, or screws by applying the grease
with a cotton swab. Using a lithium or spray lubricant is
recommended. (Lubrication can be obtained by contacting
the Customer Care Center).
3. When placing the lubricated pin, nut, bolt, or screw
back onto the adjustable bed, make sure there is a looser
tightening on the nut.
4. Additional solution: After completing these steps, spray
the pins, nuts, bolts, and screw with a lubricant.
The adjustable bed is squeaking.
In the event the adjustable bed fails to operate, investigate the symptoms and possible solutions below.
Reset the system and then sync one remote to both adjustable
beds again.
Split or tandem system is out of sync. Only one of
the two adjustable bed raises or both beds raise but
one side is higher than the other.

18 Owner’s manual | Tranquility II adjustable bed
LIMITED WARRANTY: Subject to the terms and conditions set forth
herein, the manufacturer of this product, PPJ, LLC (“Customatic®”)
warrants to the original retail purchaser for the time periods stated herein
that the adjustable bed system purchased from an authorized reseller of
genuine Customatic® products is merchantable and free of defects and
materials and is fit for the purpose of residential, non-hospital bedding.
Floor samples are not warranted and are purchased AS IS. This warranty
applies only to genuine Customatic® products, and without limiting the
foregoing, does not apply to power cords or other accessories supplied by
the seller or other parties.
2-Year Period for All Labor: The above warranty will apply for 2 years
for labor on the bed frame, all components, parts, including, without
limitation, electronics, electrical components, drive motors, WiFi module,
power supply and power cords, and massage motors.
2-Year Peiod for All Components: The above warranty will apply for 2
years for the bed frame, all components and parts, including, without
limitation, electronics, electrical components, drive motors, WiFi module,
power supply and power cords, and massage motors.
20-Year Period for Bed Frame: The above warranty will apply for 20
Years prorated to the bed frame, defined as follows: the metal structure
of the adjustable bed system only, and specifically does not include its
cover, side rails, decking or legs, or other attachments thereto, such as
actuator lift motors, control box, WiFi modules, power supply, power
cords, control box or other electrical or mechanical components. For
year three (3) through twenty (20) the warranty will be reduced by 5%
for each year beyond the second year.
Start of Warranty Period: The warranty periods stated above will
commence on the date of the first retail purchase of the adjustable bed
system from an authorized Customatic® reseller, provided that proof
of purchase and warranty registration occur within the time and in the
manner set forth below. In the case of replacement parts provided by
Customatic, the warranty will apply to the original warranty period and
will not extend beyond such period.
NO OTHER WARRANTY EXPRESS OR IMPLIED: The foregoing
express warranty is the only warranty by Customatic and all other
express warranties or warranties implied by law or otherwise (including
without limitation, any implied warranty of fitness for a particular
purpose) are hereby denied and disclaimed to the full extent permitted
by applicable law.
EXCLUSIONS FROM WARRANTY: Loss, damage, malfunctions
or other defects caused in whole or in part by any one or more of the
following are not covered by any warranty and neither Customatic nor
the seller shall be responsible for them: ordinary wear and tear; damage
not directly caused by a defect covered by this express warranty; failure
to comply with this user Manual and/or any other user instructions issued
by Customatic for use and maintenance, including without limitation,
weight limits and operation; modifications not performed by Customatic;
use of any parts, components, or accessories that are not supplied by
Customatic for the specific product and installed by an authorized
Customatic service provider; use of the product for purposes or in a
manner not expressly intended by Customatic as described in this Manual
or any other misuse or abuse; storage or use outside of home or other
exposure to the elements; dampness; or transportation or other handling
by anyone other than Customatic.
EXCLUSIVE LIMITED REMEDY: The sole and exclusive remedy for
any item which fails to meet the express written warranty set forth
above shall be, at Customatic’s option, either repair or replacement of
the defective item. Customatic may require reasonable evidence of the
existence of a defect, and Customatic customer service staff will discuss
specific requirements with the purchaser based on the defects identified
by the purchaser. Replacement parts will be provided at no cost to the
purchaser, provided that the defective parts are delivered to Customatic,
unless Customatic instructs otherwise in the claims process (see below).
Subject to advance approval by Customatic, it will also pay reasonable
shipping costs for returns requested by Customatic and replacement
parts or bedding systems.
CLAIMS PROCESS: Prior to contacting Customatic, please refer to
the TROUBLESHOOTING section of this Manual and also ensure that
use and maintenance instructions in this Manual have been followed.
The following process must be followed to initiate a warranty claim: (1)
during the applicable warranty period stated above, contact Customatic
customer service to initiate the claim and provide proof of status as
the original retail purchaser from an authorized Customatic® products
reseller and prior timely registration of the product (see PRODUCT
REGISTRATION below); (2) identification of suspected defect and
compliance with Customatic requests for documentation or other
evidence of the defect, such as return of parts to Customatic, the cost
of which will be paid by Customatic if the defect is confirmed by it or
inspection by an authorized Customatic service technician or other
person approved in writing for that purpose by Customatic; and (3)
remedy by Customatic as stated herein.
LIMITATION OF LIABILITY: In no event shall Customatic be liable for
incidental or consequential damages of any kind or nature whatsoever
caused by or arising out of any product defects, and the sole and
exclusive remedy shall be repair or replacement of defective items within
warranty to the extent and in the manner provided herein.
Warranty
Limited Warranty
CUSTOMATIC® is a registered trademark of PPJ, LLC; d.b.a. Customatic
Technologies and Customatic Adjustable Bedz. All other product names, brands,
and trademarks are the property of their respective owners.

19
Name: ___________________________________________________________________________________ Phone: ___________________________________________________________________________
Address: ____________________________________________________________________________________________________________________________________________________________________________
City: ______________________________________________________________________________________ State: _____________________________ Zip code______________________________
Email address: ____________________________________________________________________________________________________________________________________________________________________
Store where purchased: ________________________________________________________________________________________________________________________________________________________
Serial no: _____________________________________________ Invoice no: ________________________________________ Model no: _____________________________________________
Survey
Gender:
nnM nnF
Age:
nn18-30 nn31-40 nn41-50 nn51-60 nn61-70 nn71 & up
Reason for purchasing an adjustable bed:
nnHealth nnComfort nnOther
How did you find out about our beds?
nnAdvertising nnA friend nnStore nnArticle nnInternet nnOther
Please mail to:
Rize Customer Care Center
31050 Diamond Parkway
Solon, OH 44139
Warranty
Registration
Form
You can also register your bed
online at www.rizebeds.com.
Registration
Customer Care Center Phone #
1-843-800-8372

IF YOU EXPERIENCE ANY TROUBLE WITH YOUR ADJUSTABLE BED WITHIN THE WARRANTY PERIOD, PLEASE
CONSULT THE TROUBLESHOOTING GUIDE PROVIDED WITH YOUR BED AND ONLINE, IF APPLICABLE.
IF PROBLEMS PERSIST, PLEASE CALL CUSTOMER SERVICE TOLL FREE NUMBER
1-843-800-8372
Please have your receipt ready and available.
Thank you and enjoy your adjustable bed!