
WARRANTY
13
20-Year Premium Limite Warranty for A justable Be Frames
CUSTOMATIC ADJUSTABLE BEDZ®, (CUSTOMATIC ADJUSTABLE BEDZ®) warrants this adjustable bed to the onsumer who is the original pur-
haser (the “pur haser,” subje t to the terms and onditions set forth herein). This warranty begins on the “warranty ommen ement date,”
or the pur hase date for new and unused adjustable beds. For adjustable beds that have been used either as floor or display models, the
“warranty ommen ement date” is the date the bed was manufa tured. So, a floor or display model bed is overed by a portion of the limited
20-year warranty. The pur haser must show original proof of pur hase for warranty to be valid. If proof of pur hase is not presented,
CUSTOMATIC ADJUSTABLE BEDZ®holds full right to determine whether the adjustable bed is overed by the warranty. In so doing,
CUSTOMATIC ADJUSTABLE BEDZ®has the right to use the manufa turing date as the warranty ommen ement date.
The 20-Year Limited Warranty is extended solely to the original pur haser. This warranty is not transferrable.
FULL 3-YEAR WARRANTY (Parts)
This adjustable bed is warranted against defe ts in the workmanship or materials for a period of three years from the warranty ommen ement
date. Upon noti e during the first three years after the warranty ommen ement date, CUSTOMATIC ADJUSTABLE BEDZ®will repla e any
defe tive adjustable bed part based on the riteria listed below.
YEAR 1: Full Coverage of Parts & Labor
This adjustable bed is warranted against workmanship and raftsmanship defe ts or defe tive materials for up to one (1) year from the war-
ranty ommen ement date. When notified by pur haser within the first year, CUSTOMATIC ADJUSTABLE BEDZ®will supply repla ements (at
no ost to the pur haser) for any defe tive or malfun tioning adjustable bed part. CUSTOMATIC ADJUSTABLE BEDZ®must authorize that the
part is defe tive or malfun tioning before repla ement parts are supplied to pur haser or any labor osts are absorbed. On e
CUSTOMATIC ADJUSTABLE BEDZ®approves the part is defe tive or malfun tioning, they will absorb the osts for pre-authorized labor and any
transportation osts asso iated with the repair/repla ement of any parts. For this one (1) year warranty to be valid, any and all defe tive or
malfun tioning parts must be returned by the original pur haser (or by an authorized CUSTOMATIC ADJUSTABLE BEDZ®in-home te hni ian
or agent) to CUSTOMATIC ADJUSTABLE BEDZ’s®Customer Care Center within 15 days of pur haser re eiving repla ement parts.
YEARS 2 An 3: Full Coverage of Parts Only.
After the first year from the warranty ommen ement date, and up to three (3) years from the warranty ommen ement date, CUSTOMATIC
ADJUSTABLE BEDZ®will provide repla ement parts for any defe tive or malfun tioning adjustable bed part upon re eiving written noti e from
the original pur haser. This two (2) year warranty is only valid on e any and all defe tive or malfun tioning parts are returned by the original
pur haser to CUSTOMATIC ADJUSTABLE BEDZ’s®Customer Care Center within 15 days of pur haser re eiving repla ement parts. The original
pur haser is responsible for all servi e, transportation, labor and shipping & handling osts related to the delivery and/or repla ement of the
defe tive or malfun tioning part(s).
YEARS 4 Through 20: Prorate Coverage of Non Electrical Parts Only.
After the third year of the warranty ommen ement date, and up to twenty (20) years from the warranty ommen ement date, CUSTOMATIC
ADJUSTABLE BEDZ®will issue repla ements (upon terms and onditions des ribed below) for any me hani al bed part found to be defe tive or
malfun tioning upon re eiving written noti e from the original pur haser. This does not apply to ele troni s, ele tri al omponents, massage
motors and lift motors. Pur haser will be required to pay 1/17th of the (then) urrent repla ement ost of the part multiplied by the number of
years past the third year from the warranty ommen ement date. CUSTOMATIC ADJUSTABLE BEDZ®will take responsibility for the remaining
ost of the repla ement part. This seventeen (17) year warranty is only valid on e any and all defe tive or malfun tioning parts are returned by
the original pur haser to CUSTOMATIC ADJUSTABLE BEDZ’s®Customer Care Center within 15 days of pur haser re eiving repla ement parts.
Pur haser holds responsibility for all labor and transportation osts related to the repla ement of the defe tive part up to twenty (20) years after
the ommen ement date. After the twentieth year, pur haser will be responsible for the entire ost of repair and repla ement of all defe tive
parts and materials, in luding servi e and transportation osts asso iated with the repair or part repla ement.
ADDITIONAL TERMS AND CONDITIONS
This warranty is onsidered void: 1) if any damage to the adjustable bed is aused by the pur haser; 2) if any unauthorized repair or repla ement of
parts has taken pla e; 3) if the adjustable bed has been handled in orre tly in transit or otherwise, subje ted to physi al or ele tri al abuse or misuse, or
otherwise operated in a way that does not adhere to the guidelines for proper operation and maintenan e outlined in the Owner’s Manual, this war-
ranty, and any other appli able text published or approved by CUSTOMATIC ADJUSTABLE BEDZ®; 4) in relation to any damage to mattresses, fabri ,
ables, ele tri al ords or items supplied by dealers. Conta t the dealer or relevant party for warranty information on these items; 5) if any unne essary
servi e alls have taken pla e, in luding fees for in-home servi e alls solely for the onsumer’s edu ational purposes or for finding an unsatisfa tory
power onne tion; 6) if the re ommended weight restri tions (Twin/TXL/Split QN/Split CA King: 575 Pounds, Full/FXL: 600 Pounds, Queen: 650
Pounds.) and guidelines for proper distribution of weight outlined in the Owner’s Manual are not followed.
Repairs to or repla ement of the adjustable bed or its omponents under the terms of this limited warranty will apply to the original warranty
period and will not serve to extend su h period.
The de ision for the repair or repla ement of defe tive parts under this warranty is at the option and sole dis retion of CUSTOMATIC
ADJUSTABLE BEDZ.
®
REPAIR OR REPLACEMENT OF ADJUSTABLE BED PARTS WILL BE THE SOLE REMEDY OF THE PURCHASER. CUSTOMATIC
ADJUSTABLE BEDZ®, AND THEIR PARENTS, SUBSIDIERIES, DIVISIONS, AFFILIATES OR AGENTS HOLD ABSOLUTELY NO
OR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OR FOR ANY OTHER DAMAGE, CLAIM, OR
LOSS NOT EXPRESSLY COVERED BY THE TERMS OF THIS WARRANTY.
®
by
Wireless Adjustable Bed
The “MULTI-FLEX”