Rogers Smart home monitoring User manual

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Quick Start Guide

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Welcome to Rogers

Smart Home Monitoring

Stay connected to your home and your family.

This Quick Start Guide includes valuable information and is

designed to help you get the most out of your new system

right away – and help ensure you have peace of mind

wherever you may be – in the ofﬁce, on the road or

in the home itself.

With Smart Home Monitoring, your home is well

protected, night and day.

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To read the full Smart Home Monitoring User Guide, go to smarthome.rogers.com

System Set-up: Important information to get you started

Central Monitoring Station and Emergency Contact / Secret Word / Insurance Certiﬁcate

Main Features

The Touchpad / Web Control Centre / Smartphone / Tablet Apps

The Basics

Arming Your System / Disarming Your System / Alarms

Automate Your Home

Customizing Your Lifestyle / Lighting & Thermostat Controls / Smart Sensors

“What do I do after the Rogers technician leaves?”

What’s Inside:

SYSTEM SET-UP

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Carefully Follow These Must-Read Instructions

Five important steps to get you started

Central Monitoring Station Phone Number

If you subscribe to 24x7 Central Monitoring, please keep the false alarm number handy in case you

need to call the Central Monitoring Station to cancel an alarm: 1 888 578-1777or 416-572-4501 from

outside Canada. Be sure to keep these numbers on hand (wallet cards are included in the Welcome Kit).

We also recommend you add the Central Monitoring Station’s name and number into any smartphone

where you’ve requested we contact you if an alarm happens (as identiﬁed in your Emergency Contact

list), to help identify when the Central Monitoring Station is calling you.

(NOTE: Applicable only if you subscribe to 24x7 Central Monitoring feature.)

Secret Word

The Secret Word is a verbal identiﬁer set up with you at the time of installation. The Secret Word is

used by the Central Monitoring Station to quickly authenticate your Emergency Contacts to cancel an

alarm dispatch. This protects you from unauthorized people cancelling an alarm dispatch.

How do I change my Secret Word?

• Select the app on your Touchpad – a Passcode screen appears

• Enter your Master Access Code – a Settings screen appears

• Select – the Advanced Settings menu appears

• Select – the Set Security Secret Word screen appears

• Select the text eld – a Keyboard screen appears

• Enter a new Secret Word and select when you’re ﬁnished

SETTINGS

ADVANCED SETTINGS

SET SECURITY SECRET WORD

SECURITY SECRET WORD

DONE

SYSTEM SET-UP

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4How do I change my Emergency Contacts?

It’s critical the Central Monitoring Station has the correct contact information on ﬁle so that we can

reach someone in times of emergency.

• Login to Web Control Centre

• Select

• Select “Emergency dispatch setup” to review or alter the contacts

Note – In an emergency, your home number will be called “before” your Emergency Contacts are called,

therefore DO NOT include your home number in your Emergency Contact list.

with the local police. To ﬁnd out if you need to register, or to ﬁnd out more about your Police Department’s

alarm policy, go to rogers.com/municipalpermits. (NOTE: Some municipalities permit Rogers to register

your system with the police. If applicable, this is completed when you initially order your system.)

Insurance Certiﬁcate

To access the Insurance Certiﬁcate, log into the Web Portal.

The certiﬁcate is located in the Security section of the

Web Control Centre. See page 7 for more details.

• Visit smarthome.rogers.com

• Enter your My Rogers username and password, and click

• Click on Section

• Click on

SECURITY

INSURANCE CERTIFICATE

If you’re an Allstate customer, you can get

25% off your home insurance premiums.

Find out how at rogers.com/allstate.

Many other insurance companies offer a

discount when you subscribe to the

24x7 Central Monitoring feature.

MAIN FEATURES

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The Touchpad

Easy-to-use controls at your ﬁngertips

Simple to use, yet technologically advanced, the

Touchpad is at the heart of your Smart Home

Monitoring system. Simply tap the screen with your

ﬁngertip to change settings, arm or disarm your alarm,

or access useful programs through the Touchpad apps.

Note – Do not use sharp or hard objects, such

as pens or keys, on the Touchpad, as

these will damage the screen.

Home Screen Button

Use this to return to the main screen.

Emergency Button

Access the Emergency Contacts screen:

Fire, Medical and Police PANIC Buttons.

Tap the emergency service of your choice

and an alarm will be sent immediately.

(This functionality requires subscription

to the 24x7 Central Monitoring service.)

Night Button:

Use this before you head to bed to save energy. Just

push the button and the screen goes dark. To get

the screen back, just tap the screen.

Touchpads may vary by region and may

not appear exactly as shown.

Volume Control:

Allows you to adjust the volume up or down on

your Touchpad.

System Status Light:

Shows current armed status; red when armed

and green when disarmed.

Touchpad Buttons

Main Features

MAIN FEATURES

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Note – If you don’t have a My Rogers username/password or need it reset, call 1 888 764-3771.

Web Control Centre

Always be connected to your home via the Web

You can use the Web Control Centre via the Internet whether

you’re at home, or away. You can arm or disarm the system

remotely, view cameras, change the Smart Thermostat, check

to see when the kids are home (based on their personal 4-digit

access codes), create convenient automation rules and much more.

How to log in:

• Visit smarthome.rogers.comon your browser

• Enter your My Rogers username and password and click

Smartphone/Tablet Apps

Stay close to home...wherever you happen to be

With the Smart Home Monitoring app, you can access and manage your system remotely from your

iPhone, iPad, Android™, Windows, or BlackBerry®device.

• Download the Smart Home Monitoring app for your iPhone, iPad (iTunes App Store), Android™

(Google Play), Windows (Store), or BlackBerry®device (BlackBerry App World™)

by searching for “Rogers Smart Home”

• Open the app, enter your My Rogers username and password, and click

TIP:

Create rules to ﬁt your lifestyle.

For example, program the lights

to turn on at 5pm every day,

and turn off 6 hours later.

Visit the Web Control Centre

to create your own rules.

THE BASICS

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There are ﬁve ways to arm your system:

THE TOUCHPAD

There are two ways to arm your system using

the Touchpad:

i) Security Status Display (Top-Left Corner)

• Tap (Note – it will say

Disarmed as your system is currently disarmed)

• Select the arm mode (Stay/Night/Away)

• Enter your personal 4-digit access code on the KeyPad

• You’ll have 60 seconds before your system is armed.

You can exit your home during this time.

ii) Security Touchpad App

• Tap app

• Select the arm mode you prefer (Stay/Night/Away)

• Enter your personal 4-digit access code on the KeyPad

• You’ll have 60 seconds before your system is armed.

You can exit your home during this time.

Note – The default exit delays are 120 seconds for

Arm Stay and Arm Night, and 60 seconds

for Arm Away.

DISARMED – PRESS TO ARM

SECURITY

The Basics

Arming Your

System

Arm Stay – When you’re home and moving about the

home, but want your alarm on. In Arm Stay mode the

motion detector is OFF, but the entry delay is ON.

Arm Night – When you’re heading to bed and aren’t

expecting anyone to enter the house. This mode allows

movement throughout the house because the motion

detector is OFF and the entry delay is OFF (i.e. alarm will

sound immediately if an outside door or window is opened).

Arm Away – When you’re leaving the home and no one

will be at home. In Arm Away mode the motion detector is

ON and the entry delay is ON.

Note – Arm Away is the default mode. If Arm Away is

selected but no entry/exit door is exited, the system

will revert to Arm Stay as you haven’t left the home.

There are THREE ARM MODES:

THE BASICS

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WEB CONTROL CENTRE

• Go to smarthome.rogers.comon your browser

• Enter your My Rogers username and password,

and click

• Click

• Enter your personal 4-digit access code and

click

DISARMED – PRESS TO ARM

ARM NOW

SMARTPHONE/TABLET APPS

• Download the Smart Home Monitoring app for your

iPhone, iPad (iTunes App Store), Android™(Google Play),

Windows (Store), BlackBerry®device (BlackBerry App

World™) by searching for “Rogers Smart Home”

• Open the app, enter your My Rogers username and

password, and click

• Tap

• Select the arm mode you prefer (Stay/Night/Away)

• Enter your personal 4-digit access code

• The countdown will begin

DISARMED – PRESS TO ARM

SECURITY

THE BASICS

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NUMERIC WIRELESS KEYPAD*

• Enter your personal 4-digit access code followed

immediately by either the

AWAY or STAY button

for 3 seconds

• When arming your system, the

lock button will turn RED

TIP:

If the lock button ﬂashes

ORANGE, the system isn’t

ready to arm. There may be,

for example, a window or door

that isn’t properly shut, or the

4-digit code may be incorrect.

THE KEY FOB**

Arming your system with a 3-button Key Fob:

• Press and hold ARM AWAY button

for 1½seconds to arm the system

• LED ashes RED

• Release button

• When arming starts, LED stays RED

for a few seconds

Arming your system with a 5-button Key Fob:

• Press the ARM AWAY or STAY

button for 3 seconds

• LED will ash briey

• Release button

• System will start chiming and LED

stays on for a few seconds

Note – Keep your Key Fob in a safe location as it can

arm/disarm your system without an access code.

We recommend not attaching it to the key ring

holding your house keys.

THE BASICS

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THE KEY FOB**

Disarming your system using a

3-button Key Fob:

• Press and hold disarm button for

1½seconds to disarm the system

• LED will ash GREEN

• Release button

• The system is disarmed

Disarming your system using a

5-button Key Fob:

• Press and hold UNLOCK for 2 seconds.

The LED will ﬂash GREEN once to indicate

that the message was sent and received,

then stay on for a few seconds to indicate

that the system is now disarmed.

NUMERIC WIRELESS KEYPAD*

• Enter your personal 4-digit access code on

the numeric KeyPad

• Press the UNLOCK button

• The UNLOCK button will turn GREEN

Disarming Your System

There are ﬁve ways to disarm your system:

THE TOUCHPAD

• Tap

• Enter your personal 4-digit access code

WEB CONTROL CENTRE

• Visit smarthome.rogers.com

• Enter your My Rogers username and password,

and click

• Click

• Enter your personal 4-digit access code

• Click

SMARTPHONE/TABLET APPS

• Download the Smart Home Monitoring app for your

iPhone, iPad (iTunes App Store), Android™(Google Play),

Windows (Store), or BlackBerry®device (BlackBerry App

World™) by searching for “Rogers Smart Home”

• Open the app, enter your My Rogers username and

password, and click

• Tap and then click

• Enter your personal 4-digit access code

ARMED – PRESS TO DISARM

DISARM

ARMED – PRESS TO DISARMSECURITY

THE BASICS

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ALARMS

What you need to know about alarms

The following section includes important information

for customers whose service includes the 24x7 Central

Monitoring feature. If your service doesn’t include

24x7 Central Monitoring, and you need to contact the

authorities, please dial 9-1-1.

Note – To avoid false alarm ﬁnes from municipalities and to give

you time to get used to your new system, emergency

services won’t be dispatched to your home during

the ﬁrst seven (7) days immediately after your

system is installed, unless requested. Seven days after

installation, the system will automatically switch to

dispatching emergency services. If you wish to waive

the No Dispatch period, please call 1 888 764-3771.

SOME SUGGESTIONS TO HELP

AVOID FALSE ALARM CHARGES

FROM MUNICIPALITIES:

• Ensure the verbal Secret Word is

known by all your family members and

authorized Emergency Contacts. (This is

used by the Central Monitoring Station to

quickly authenticate that an Emergency

Contact is authorized to cancel an alarm)

• Increase the number of Emergency

Contacts and review the contact

information regularly

• Change your Emergency Services

Dispatch Method to one of the following:

Dispatch Only if Instructed – Requires at

least one of your authorized Emergency

Contacts to be verbally contacted before

police are dispatched.

Dispatch if No Contact – Attempt to

contact all Emergency Contacts prior

to dispatch.

THE BASICS

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FALSE ALARMS

If you have the 24x7 Central Monitoring feature and an alarm occurs, the Rogers Central

Monitoring Station will attempt to contact you and all your contacts, and you can contact them

immediately at 1 888 578-1777or 416-572-4501 for outside Canada to give you an opportunity

to verbally cancel the alarm if it’s false. Your verbal Secret Word will be requested by the Central

Monitoring Station for authentication purposes. Please ensure you have chosen and set this up.

This Secret Word is different than your 4-digit Master Access Code.

Note – Some municipalities will still charge/classify a police dispatch the moment police are dispatched by

the Rogers Central Monitoring Station, so a municipal charge may still apply even if the alarm is

cancelled and police do not come to the home.

TIPS TO AVOID FALSE ALARMS:

1. Have at least 3 Emergency contact numbers, not including your Home Phone number.

2. Use the appropriate arm mode (Arm Stay, Arm Away, Arm Night) and an

easy-to-remember access code. If you forget any non-Master Access Codes, go

to the Web Control Centre at smarthome.rogers.com. Once signed in, go to

the menu tab and click on in the drop-down

menu. Click on and enter your Master Access Code.

SECURITY

SHOW

KEY PAD CODES

THE BASICS

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Activating your Duress/Silent Alarm

To enable your duress/silent alarm from the Touchpad:

• Tap and enter your Master Access Code

• Tap

• Tap which is found next to the entry for duress/silent alarm

• Tap

• Enter the new duress/silent alarm code, then re-enter the new

duress/silent alarm code

• Tap

Note – DO NOT TEST THE DURESS CODE. Authorities will be dispatched if you attempt to test the code.

TIP:

Authorities will only be notiﬁed if

you subscribe to the 24x7 Central

Monitoring feature.

MANAGE KEYPAD CODES

ENABLE DURESS CODE

SETTINGS

SECURITY

SAVE

EDIT

DURESS/SILENT ALARM (For Advanced users only)

The duress/silent alarm disarms your system while simultaneously sending a silent and hidden distress alarm to the Central

Monitoring Station. Emergency services will immediately be dispatched to your home WITHOUT the Central Monitoring

Station contacting you. This means that police service dispatches cannot be cancelled without the authorization of the home

owner or assigned Emergency Contact person by calling the Central Monitoring Station directly. Depending on where you live,

municipal false alarm ﬁnes may apply. The duress/silent alarm should only be used in situations where you’re being forced, against

your will, to disarm your system. Authorities dispatch requires subscription to the 24x7 Central Monitoring feature.

Note – 1) The default duress setting is turned OFF

2) Subscription to the 24x7 Central Monitoring feature is required for authorities to be dispatched

3) To have Smart Home Monitoring send an email/text if there’s an alarm, or event, you must

set up rules in the Web Control Centre

AUTOMATE YOUR HOME

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Automate Your Home

Customizing your lifestyle

An alert is an instant email or text message that’s sent to

you when a certain activity occurs. For example, you may

receive an alert when an alarm occurs, when your kids get

home from school and disarm the system, when the power

goes off, or simply when a sensor battery is running low.

Visit the Web Control Centre smarthome.rogers.comto

create your own home automation rules.

With customized alerts – know what’s happening, instantly

NOTE:

If you don’t have a My Rogers username/password

or need to reset, call 1 888 764-3771.

AUTOMATE YOUR HOME

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Touchpad Apps

You’ll ﬁnd more on your Touchpad

Your Touchpad has a number of free pre-installed apps

that provide weather and trafﬁc updates, music and more.

New apps are frequently added. To add more apps via the

Touchpad, select and tap

Rearrange apps on the Touchpad

• Click

• Enter Master Access Code

• Select button

• Re-order apps

APPS

SETTINGS

Automation Rules Wizard –

Live by your own rules

The Automation Rules Wizard allows you to control certain

actions in the home. For example:

• Front hall light turns on when door opens

• Text message is sent when child arrives home after school

• Email is sent that dog walker arrived

• Thermostat temperature goes up at 3pm

Visit the Web Control Centreto create your own rules.

Sounds & Volume –

Make sensors sound different

Sensor sounds (Home tones) can be customized by sensor, and

for when the door sensor opens or closes. For example, your

front door can play one chime when it opens, and a different

chime when it closes.

• Select on your Touchpad

• Enter your personal 4-digit access code

• Tap then tap

To change the sounds

• Tap

• Select the desired sound from the drop-down menu for

opened state (red icons) or closed state (green icons),

To change the volume

• Tap then tap the right or

left arrows to raise or lower the volume

TOUCHSCREEN SOUND CONFIGURATION

HOMETONE CONFIGURATION

VOLUME CONFIGURATION

SILENCE

SETTINGS

AUTOMATE YOUR HOME

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Smart Door Lock**

You never have to carry keys again

With Smart Door Lock, you never have to carry keys again, just memorize your security code to gain access.

You can lock and unlock your door remotely. Simply tap the door lock icon on your smartphone app, Touchpad,

or Web Control Centre. You can also create rules to receive notiﬁcations when the door is locked, unlocked, or if

the pass code has been attempted too many times. The system is secured by a motorized deadbolt and you can

use a physical key if need be.

Smart Home Camera**

See what’s happening in your home, from wherever you have internet access

With Smart Home Cameras, you can see what’s going on in your home via the Touchpad, Web Control Centre or

smartphone apps. You can take pictures and short video clips when a sensor is activated and even program rules

to do this automatically at speciﬁc times or when an alarm occurs. However, to ensure your privacy, the Central

Monitoring Station cannot view any Smart Home Camera feed, pictures or videos.

LIGHTING & THERMOSTAT CONTROLS**

Save time. Save energy. Save money.

Energy Usage and Lighting

You can turn lights and appliances on or off from the Web Control Centre or with your smartphone app – giving you more control

over your home. You can also use the Automation Rules Wizard to program certain lights to turn on/off during certain periods of

time when sensors are activated, such as automatically turning the lights on when you disarm the system from the Key Fob or from

your smartphone in your driveway. To purchase the lamp dimmer or appliance module online, visit rogers.com/shmhardware

Heating & Air Conditioning

With the Smart Thermostat, you can automate and control your furnace or air conditioner remotely. Now you can come home to the

ideal temperature in one of three ways:

1) Turn on your heat or air conditioning from your laptop or smartphone before heading home from work; or

2) Use the “scheduler” to program your heat or AC to go up or down automatically at the end of the work day. Now that’s smart

and it saves you money!

3) Create rules to automatically turn the heat/AC up or down anytime someone arms/disarms the system.

Night Vision Camera

Smart Door Lock

AUTOMATE YOUR HOME

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SMART SENSORS

For additional safety and security

Smoke and Fire Sensors**

These sensors trigger an alarm if smoke or ﬁre is detected, and are constantly monitoring themselves and

communicating with the Touchpad and Central Servers – so you’ll be notiﬁed, instantly, if a problem is detected,

or if batteries need to be replaced.

Note – These Smart Sensors will send an alert in both Armed and Disarmed modes.

Note – The Smoke and Fire Monitoring Services require the 24x7 Central Monitoring feature.

Carbon Monoxide Sensor**

This sensor will trigger an alarm if it detects dangerous levels of

carbon monoxide gas in your home. Unlike conventional carbon

monoxide sensors, your system will instantly notify the Rogers Central

Monitoring Station, and reach you wherever you are via email or text

so that you can take immediate action.

Water Leak Sensor**

This wireless sensor detects the presence of water on a surface

and can help limit the costly damage that may be caused by water

leakage or ﬂooding. It can be conveniently mounted on the ﬂoor,

wall or any baseboard in your home.

TIP:

In order to receive any alerts,

you must set up a Rule in

the Web Control Centre at

smarthome.rogers.com

INSTRUCTIONS AFTER THE TECHNICIAN LEAVES

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“WHAT DO I DO AFTER THE ROGERS TECHNICIAN LEAVES?”

Setup at least 3 unique contacts in your Emergency Dispatch Setup in the Web Control Centre at

smarthome.rogers.com, and don’t include your home phone telephone# as it’s already included by default

Inform all emergency contacts that they need to know:

1) The Secret Word

2) The 7-day No-Dispatch introductory period, and that dispatches

will automatically start 7 days from your installation date

3) How to use the system, like Arm/Disarm, and their

personalized 4-digit code

Know your municipality’s regulations, i.e. Amount of False Alarms permitted per year,

Permit Registration (IF required). For more information, visit rogers.com/municipalpermits

Inform your home insurance company about your new alarm, and specify if you have

24x7 Central Monitoring, Smoke/Fire sensors, Carbon Monoxide sensors and

Water Leak sensors, as additional insurance discounts may apply. If your insurance

company requires a printed certiﬁcate, you can print it from the Web Control

Centre at: smarthome.rogers.com

Answer all incoming calls from the Rogers Central Monitoring Station. The Central

Monitoring Station’s Caller ID will appear as Alarm/Alarmewith Telephone# 1 888 578-1777

Note – Emergency services won’t be dispatched to your home during the ﬁrst seven (7) days immediately after your

system is installed, unless requested. If you don’t wish to have this grace period, please call 1 888 764-3771.

To purchase additional

hardware online, please visit:

rogers.com/shmhardware

TIP:

To watch ‘How-To’ videos, go

to rogers.com/shmsupport

and search ‘How-To’ videos.

MAIN MENU

To get the most out of your Smart Home Monitoring System and to create

customized rules, please login to the Web Control Centre at smarthome.rogers.com

* Optional accessory purchase. ** Additional accessory purchase and feature subscription may be required.

SMART HOME MONITORING LIMITED EQUIPMENT WARRANTY

This limited warranty as fully described below is provided by Rogers Communications Partnership

(“Rogers”) to a customer (“you”) who subscribes to Home Monitoring services (the “Services”) for a

Service Agreement Term and purchases Equipment for use with the Services from Rogers or one of its

authorized retailers and/or who uses existing alarm service Equipment in your Premises to work with the

Services. This limited warranty is incorporated into the Rogers Terms of Service (the “Terms”) and your

Home Monitoring Service Agreement (the “Agreement”). Unless otherwise deﬁned herein, capitalized

terms in this limited warranty have the meanings given to them in the Terms or the Agreement.

Limited Warranty

Subject to the limitations below, Rogers warrants to you that the Equipment described above shall be

free from material defects in workmanship and materials, under normal use, from the Activation Date

of that Equipment until the expiry of your Service Agreement Term, except that any carbon monoxide

and smoke sensor peripherals that form part of that Equipment and are eligible to be covered under

this limited warranty will only be covered by this limited warranty until the expiry date indicated on

such Equipment, but if there is no expiry date indicated, then for a period of ﬁve (5) years from the

date of manufacture for carbon monoxide peripherals and for a period of ten (10) years from the date

of manufacture for smoke sensor peripherals. This limited warranty is absolutely conditional upon the

Equipment having been properly installed, maintained and operated under conditions of normal use in

accordance with the manufacturer’s recommended installation and operation instructions. Equipment

that has become defective for any other reason, at Rogers’ sole discretion, is not covered by this limited

warranty. Rogers’ sole obligation under this warranty is, at Rogers’ option and expense, to repair the

affected Equipment or replace it with similarly functioning Equipment then made available by Rogers.

Rogers warrants any replaced or repaired Equipment through to the end of the original warranty period.

The replacement Equipment provided to you may be new or refurbished, to be determined by Rogers in

its sole discretion. Neither this limited warranty nor any of the rights hereunder are transferable by you.

For more information regarding this limited warranty, call Rogers Technical Support at 1-888-ROGERS1.

Warranty Service

Before returning the Equipment to Rogers for warranty service within the warranty period, you must call Rogers Technical

Support (1-888-ROGERS1) to attempt to diagnose and correct the malfunction or other defect over the telephone. If Rogers

is unable to do so, Rogers may dispatch a technician to your Premises. Should the technician determine that the problem is

not related to material defects in workmanship and materials or otherwise attributable to Rogers, Rogers may charge you

a fee, plus applicable taxes, for the dispatch of the technician.

Non-Warranty Service

If you require service to Equipment that is not covered by this warranty, you may call Rogers Technical Support

(1-888-ROGERS1). Before providing you with the available options, Rogers may attempt to diagnose and correct the

malfunction or other defect over the telephone. If Rogers is unable to do so, Rogers may dispatch a technician to your

Premises. Should the technician determine that the problem is not attributable to Rogers or covered by any applicable

manufacturer’s warranty, Rogers may charge you a fee, plus applicable taxes, for the dispatch of the technician.

Warranties Exclusive

To the maximum extent permitted by applicable law, the above warranty is exclusive and is in lieu of all other warranties,

obligations, liabilities, terms, or conditions provided by Rogers, whether written or oral, express or implied, either in fact or

by operation of law, statutory or otherwise, including warranties, terms, or conditions of merchantable quality and ﬁtness for

a particular purpose. The Rogers Parties shall not be liable under this warranty if the alleged material defect or malfunction

of the Equipment was caused by your or any third person’s misuse, neglect, improper installation or testing, unauthorized

attempts to open, repair, or modify the Equipment, or any other cause beyond the range of the intended use, or by accident,

ﬁre, lightning, power cuts, surges or outages, other hazards, or acts of God. This warranty does not cover loss or physical

damage to the Equipment. This warranty does not apply when the malfunction results from the use of the Equipment in

conjunction with accessories, other products, or ancillary or peripheral equipment and Rogers determines that there is no

fault with the Equipment itself.

Limitations of Liability

In addition to the limitations of liability set out at Section 29 of the Terms and under the heading “LIMITATIONS OF

LIABILITY” in the Agreement, to the maximum extent permitted by applicable law, the Rogers Parties limit their liability

hereunder to replacement or repair of the Equipment at Rogers’ sole option and discretion.

1Terms and conditions apply. Allstate 25% discount offer will be applied (effective from the date proof of Rogers Smart Home Monitoring set up is provided to Allstate for a minimum of one (1) year, subject to earlier cancellation or

termination of your Allstate home insurance policy and/or your Rogers Smart Home Monitoring service or system) against your currentAllstate home insurance policy premiums.Allstate condo,tenant, seasonal/rental property, motorcycle,

boat and/or auto-only policy holders are not eligible for this offer. Rates and discounts subject to change. Offer available only to existing and prospective Allstate home insurance policy holders within the Rogers Cable serviceable area

(where technology permits) in Ontario. Trademark owned by Allstate Insurance Company used under license by Allstate Insurance Company of Canada. ©2014 Allstate Insurance Company of Canada. ™Rogers & Mobius Design, Now

you’ll know. and Live Like Never Before are trademarks of or used under license from Rogers Communications Inc. or an afﬁliate. ®BlackBerry, RIM, Research In Motion and related trademarks, names and logos are the property of

Research In Motion Limited and are registered and/or used in the U.S. and countries around the world, used under license from Research In Motion Limited. ™Android is a trademark of Google Inc. All other brands are owned by their