Rogers Smart Home Monitoring User manual

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QUICK START GUIDE
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This Quick Start Guide is designed to help you get the most
out of your new system right away – and help ensure you
have peace of mind wherever you may be – in the offi ce,
on the road or in the home itself.
With Smart Home Monitoring, your home is well protected,
night and day. It’s supported by two networks, with direct
connections to our Central Monitoring Station for around-
the-clock monitoring.
*
STAY CONNECTED TO YOUR HOME AND YOUR FAMILY. MAIN FEATURES
The Touchpad / Web Control Centre / Smartphone / Tablet Apps
THE BASICS
Arming Your System / Disarming Your System / Alarms
THE EXTRAS
Customizing Your System / Smart Home Camera / Lighting
& Thermostat Controls
NEXT STEPS
“What do I do after the Rogers technician leaves?”
To read the full Smart Home Monitoring User Guide, go to smart
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Night Button:
Use this before you head to bed to save
energy. Just push the button and the
screen goes dark, to get the screen back
just tap the screen.
Simple to use, yet technologically advanced,
the Touchpad is at the heart of your Smart Home
Monitoring system. Simply tap the screen with your
fi ngertip to change settings, arm or disarm your alarm,
or access useful programs through the Touchpad apps.
THE TOUCHPAD
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Note – Do not use sharp or hard objects, such as pens
or keys, on the Touchpad, as these will damage
the screen.
MAIN FEATURES
Volume Control:
Allows you to adjust the volume
up or down on your Touchpad
Touchpads may vary by region and may not appear exactly as shown.
System Status Light:
Shows current armed status;
red when armed and green when disarmed
Home Screen Button
Use this to return to the main screen.
Emergency Button
Access the emergency contacts screen: Fire, Medical and Police. Tap the emergency service of your choice
and an alarm will be sent immediately. This button requires a subscription to the 24 x 7 Central Monitoring feature.
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THE BASICS
WEB CONTROL CENTRE
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SMARTPHONE/TABLET APPS
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You can use the Web Control Centre via the Internet whether you are at home, or away.
You can arm or disarm the system remotely, view cameras, change the Smart Thermostat,
check to see when the kids are home based on their personal 4-digit access codes, create
convenient automation rules and much more.
How to log in
• Visit smarthome.rogers.com on your browser
• Enter your My Rogers username and password and click SIGN IN
With the Smart Home Monitoring app, you can access and manage your system remotely
from your iPhone, iPad, Android™
, or BlackBerry® device.
• Download the Smart Home Monitoring app for your iPhone, iPad (iTunes App Store),
Android™ (Google Play) or BlackBerry® device (BlackBerry App World™) by searching
for “Rogers Smart Home”
• Open the app, enter your My Rogers username and password, and click LOG IN
MAIN FEATURES
ARMING YOUR SYSTEM
Th
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e:
Arm Stay – When you’re home and moving about the home,
but want your alarm on. The motion detector is OFF, but the
entry delay is ON.
Arm Night – When you’re heading to bed and are not expecting
anyone to enter the house. This mode allows movement
throughout the house because the motion detector is OFF and
the entry delay is OFF (i.e. alarm will sound immediately if an
outside door or window is opened).
Arm Away – When you’re leaving the home and no one will be
at home. The motion detector is ON and the entry delay is ON.
Note – Arm Away is the default mode, but the system will remember
your preference. If Arm Away is selected but no perimeter door
is exited, the system will revert to Arm Stay as you have not left
the home.
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ARMING YOUR SYSTEM (CON’T)
There
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:
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THE TOUCHPAD
There are two ways to arm your system using the Touchpad:
a) Security Status Display (Top Left Corner)
• Tap DISARMED - PRESS TO ARM (Note – it will say Disarmed as your system is currently disarmed)
• Select the arm mode (Stay/Night/Away)
• Enter your personal 4-digit access code on the KeyPad
• You will have 60 seconds before your system is armed. You can exit your home during this time.
b) Security Touchpad App
• Tap SECURITY app
• Select the arm mode you prefer (Stay/Night/Away)
• Enter your personal 4-digit access code on the KeyPad
• You will have 60 seconds before your system is armed. You can exit your home during this time.
Note – The default exit delays are 60 seconds for Arm Stay/Night, and 120 seconds for Arm Away.
THE KEY FOB**
• Press the AWAY or STAY button for 3 seconds
The LED will fl ash red once to indicate that the message was sent and received, then stay on
for a few seconds to indicate that the system is now arming.
Note – Keep your Key Fob in a safe location as it can arm/disarm your system without an access code.
We recommend not attaching it to the key ring holding your house keys.
WEB CONTROL CENTRE
• Go to smarthome.rogers.com on your browser
• Enter your My Rogers username and password, and click SIGN IN
• Click DISARMED – PRESS TO ARM
• Enter your personal 4-digit access code and click ARM NOW
THE BASICS
THE BASICS
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SMARTPHONE/TABLET APPS
• Download the Smart Home Monitoring app for your iPhone, iPad (iTunes App Store), Android™
(Google Play) or BlackBerry® device (BlackBerry App World™) by searching for “Rogers Smart Home”
• Open the app, enter your My Rogers username and password, and click LOG IN
• Tap SECURITY
• Tap ARMED AWAY - PRESS TO DISARM
• Select the arm mode you prefer (Stay/Night/Away)
• Enter your personal 4-digit access code
• The countdown will begin
NUMERIC WIRELESS KEYPAD*
• Enter your personal 4-digit access code followed immediately by either the
AWAY or STAY button
• When arming your system, the lock button will turn RED
Note – If the lock button fl ashes ORANGE, the system is not ready to arm. There may be,
for example, a window or door that is not properly shut, or the 4-digit code may be incorrect.
DISARMING YOUR SYSTEM
There
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disa
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m:
THE TOUCHPAD
• Tap DISARM
• Enter your personal 4-digit access code
TIP: If you have the 24 x 7 Central Monitoring feature and you want to set the Silent/Duress Alarm
if you’re being forced to disarm your system against your will, see page 14 for details.
THE KEY FOB*
• Press and hold UNLOCK for 2 seconds
The LED will fl ash green once to indicate that the message was sent and received, then stay on for a few
seconds to indicate that the system is now disarmed.
WEB CONTROL CENTRE
• Visit smarthome.rogers.com
• Enter your username and password, and click SIGN IN
• Click ARMED – PRESS TO DISARM
• Enter your personal 4-digit access code
THE BASICS
THE BASICS
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THE BASICS
SMARTPHONE/TABLET APPS
• Download the Smart Home Monitoring app for your iPhone, iPad (iTunes App Store), Android™
(Google Play) or BlackBerry® device (BlackBerry App World™) by searching for “Rogers Smart Home”
• Open the app, enter your My Rogers username and password, and click LOG IN
• Tap SECURITY
• Click ARMED – PRESS TO DISARM (Stay/Night/Away)
• Enter your personal 4-digit access code
NUMERIC WIRELESS KEYPAD*
• Enter your personal 4-digit access code on the numeric KeyPad
• Press the UNLOCK button
• The UNLOCK button will turn GREEN
Note – The following section includes important information for customers whose service includes the 24 x 7 Central Monitoring feature.
If your service does not include 24 x 7 Central Monitoring and you need to contact the authorities, please dial 9-1-1.
Note – To avoid false alarm fees from municipalities and to give you time to get used to your new system, if a burglary alarm is received,
police services will not be dispatched to your home during the fi rst seven (7) days immediately after your system is installed. Seven
days after installation, the system will automatically switch to dispatching police services. Panic, Ambulance and Fire Services will
however be dispatched with the appropriate alarms. If you do not wish to have this grace period, please call 1 888 764-3771.
Note – 7-day dispatch policy does not apply to customers who did not subscribe to the 24 x 7 Central Monitoring feature.
FALSE ALARMS
If you have the 24 x 7 Central Monitoring feature and there is a false alarm, you should immediately contact the Central Monitor-
ing Station at 1 888 578-1777 and provide your secret word. This secret word was set up by the technician with you during
installation and is different than your 4-digit master access code.
ALARMS
What
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t alarms
TIP: To avoid false alarm charges by municipalities, you may have to increase your number of Emergency Dispatch Contacts
(we recommend at least 3 contacts), review their contact information regularly, and use one of the following dispatch
methods:
• “Dispatch only if instructed” – Requires at least one of your authorized Emergency Dispatch Contacts to be verbally
contacted before police are dispatched
• “Dispatch only if no contact” – Attempts to contact all Emergency Dispatch Contacts must be made prior to dispatch
THE BASICS
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THE BASICS
TIP: To avoid false alarms, use the appropriate arm mode (Arm Stay, Arm Away, Arm Night) and an easy-to-remember access code. If
you forget any non-master access codes, go to the Web Control Centre at smarthome.rogers.com. Once signed in, go to the
SECURITY menu tab and click on KEY PAD CODES in the drop down menu. Click on SHOW and enter your master access code.
DURESS/SILENT ALARM
The duress/silent alarm disarms your system while simultaneously sending a hidden distress message to the Central Monitoring Station.
Emergency services will immediately be dispatched to your home. The duress/silent alarm should only be used in situations where
you are being forced, against your will, to disarm your system.
Activating your Duress/Silent Alarm
To enable your duress/silent alarm from the Touchpad:
• Tap SETTINGS and enter your master access code
• Tap SECURITY
• Tap MANAGE KEYPAD CODES
• Tap EDIT which is found next to the entry for Duress/Silent Alarm
• Tap ENABLE DURESS CODE
• Enter the new duress/silent alarm code ,then re-enter the new duress/silent alarm code
• Tap SAVE
Note – 1) Your duress/silent alarm is not enabled during the installation. 2) If you did not subscribe to the 24 x 7 Central Monitoring feature, the
Panic/Duress feature is not available. Pushing the Panic button will not contact the monitoring center or the authorities. If you need to contact the
authorities, please dial 9-1-1. 3) To have Smart Home Monitoring send an email/text if there is an alarm, or event, you must set up rules in the Web
Control Centre. Authorities will only be notifi ed if you subscribe to the 24 x 7 Central Monitoring feature. If you don’t subscribe to the 24 x 7 Central
Monitoring feature you must call 9-1-1 from the location of the alarm activity.
CUSTOMIZING YOUR SYSTEM
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Customized Alerts –
Kn
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ntly
An alert is an instant email or text message that is sent to you
when a certain activity occurs. For example, you may receive
an alert when an alarm occurs, when your kids get home from
school and disarm the system, or simply when a sensor battery
is running low.
Visit the Web Control Centre to create your own home
automation rules.
Note – If you’re having trouble logging in to the Web Control Centre,
visit rogers.com/webcontrolcentre for troubleshooting information.
THE EXTRAS
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Touchpad Apps – Yo
u'
u'
ll
ll
fi nd more
o
o
n your Touchpad
Your Touchpad has a number of free pre-installed apps that provide weather and traffi c updates and more.
New apps are frequently added. To add more apps via the Touchpad, select SETTINGS and tap APPS
TIP: If you have multiple app pages, swipe your fi nger from right to left along the bottom of the screen to go to the next page.
Sounds & Volume –
M
Ma
ke sen
so
o
r
r
s sound
d
d
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i
fferent
Customize the volume and sound that some sensors make so you know immediately which sensor has been tripped.
For example, you can have one sound for your back door and another for the front door.
• Select SETTINGS on your Touchpad
• Enter your personal 4-digit access code
• Tap TOUCHSCREEN then tap SOUND CONFIGURATION
• Select OPEN or CLOSE SOUND from the drop down menu
Automation Rules Wizard – Liv
e
e
by your
o
o
wn rules
The Automation Rules Wizard allows you to control certain actions in the home. For example, you can set a rule so that when
the hall sensor detects motion, the hall light turns on, or the fi rst fl oor lights turn on when the front door opens.
Visit the Web Control Centre to create your own rules.
SMART HOME CAMERA**
See what’s hap
pe
e
n
ni
ng in yo
u
u
r home, fro
m
m
w
w
herever you have internet a
cc
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es
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s
With Smart Home Cameras, you can see what’s going on in your home via the Touchpad, Web Control Centre or smartphone
apps. You can even take pictures and videos when a sensor is activated. However, to ensure your privacy, the Central Monitoring
Station cannot view any Smart Home Camera feed, pictures or videos.
LIGHTING & THERMOSTAT CONTROLS**
Save t
im
m
e
e.
Save
e
en
ergy.
Sa
Sa
ve m
on
n
ey.
Energy usage and lighting
You can turn lights and appliances on or off from the Web Control Centre or with your smartphone app – giving you more control
over your home. You can also use the Automation Wizard to program certain lights to turn on/off during certain periods of time
when sensors are activated, such as automatically turning the lights on when you disarm the system from the Key Fob or from your
smartphone in your driveway.
Heating & Air Conditioning
With the Smart Thermostat, you can automate and control your furnace or air conditioner remotely. Now you can come home to
the ideal temperature in one of two ways: 1) Turn on your heat or air conditioning from your laptop or smartphone before heading
home from work; or 2) when arming your system in the morning, program your heat or AC to go up or down automatically at
the end of the work day. Now that’s smart and it saves you money!
THE EXTRAS THE EXTRAS
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SMART SENSORS
For additional safet
y
y
&
&
security
Smoke & Fire Sensors**
These sensors trigger an alert if smoke or fi re is detected and are constantly monitoring themselves and communicating
with the Touchpad – so you’ll be notifi ed, in your home or out, if a problem is detected, or if batteries need to be replaced.
Note – These Smart Sensors will send an alert in both Armed & Disarmed modes.
Carbon Monoxide Sensor**
This sensor will trigger an alert if it detects dangerous levels of carbon monoxide gas in your home. Unlike conventional
carbon monoxide sensors, the alarm in your system will reach you wherever you are via email or text so that you can take
immediate action.
Water Leak Sensor**
This wireless sensor detects the presence of water on a surface and can help limit the costly damage that may be caused by
water leakage or fl ooding. It can be conveniently mounted on the fl oor, wall or any baseboard in your home.
TIP: If you do not subscribe to the 24 x 7 Central Monitoring feature, in order to receive any alerts you must set up a Rule in the
Web Control Centre at smarthome.rogers.com
Note: The Smoke & Fire monitoring services requires the 24 x 7 Central Monitoring Feature
Register your system
Depending on where you live, you may need to register your new system with the local police. To fi nd out if you need to register, or for
more information visit My Rogers or go to rogers.com/municipalpermits.
Inform your insurance company
If you’re an Allstate customer, you can get 25% off your home insurance premiums1. Find out how at rogers.com/allstate. Also many
other insurance companies offer discounts on your homeowner’s insurance premium when you subscribe to the 24 x 7 Central Monitoring
feature. You may need to send them a copy of your Smart Home Monitoring certifi cate to validate your service. This certifi cate is located
in the Security section of the Web Control Centre.
Keep your emergency dispatch information updated
If you have the 24 x 7 Central Monitoring feature and want to update your emergency dispatch information (i.e. those called by the
Central Monitoring Station when an alarm occurs), visit the Web Control Centre and click on Security, then on Emergency Dispatch
Setup. It is important to keep your information current so that the Central Monitoring Station can contact you quickly during an alarm.
TIP: Have at least 3 different contacts just in case people are not available.
Note – Police services will not be dispatched to your home during the fi rst seven (7) days immediately after your system is installed. If you do not wish
to have this grace period, please call 1 888 764-3771.
“WHAT DO I DO AFTER THE ROGERS TECHNICIAN LEAVES?”
NEXT STEPS THE EXTRAS
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™Trademarks of or used under license from Rogers Communications Inc. ©2012 Rogers Communications
* Additional optional feature
** Additional accessory purchase required and feature subscription.
1 Terms and conditions apply. Allstate 25% discount offer will be applied (effective from the date proof of Rogers Smart Home Monitoring set up is provided to Allstate for a
minimum of one (1) year, subject to earlier cancellation or termination of your Allstate home insurance policy and/or your Rogers Smart Home Monitoring service or system)
against your current Allstate home insurance policy premiums. Allstate condo, tenant, seasonal/rental property, motorcycle, boat and/or auto-only policy holders are not
eligible for this offer. Rates and discounts subject to change. Offer available only to existing and prospective Allstate home insurance policy holders within the Rogers Cable
serviceable area (where technology permits) in Ontario. Trademark owned by Allstate Insurance Company used under license by Allstate Insurance Company of Canada.
©2012 Allstate Insurance Company of Canada. ™Rogers & Mobius Design, are trademarks of or used under license from Rogers Communications Inc. or an affi liate. ®BlackBerry, RIM,
Research In Motion and related trademarks, names and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world,
used under license from Research In Motion Limited. ™Android is a trademark of Google Inc. All other brands are owned by their respective owners. ©2012 Rogers Communications
6093-EN-QSG-0812
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