Roland VersaStudio BN-20 User manual

Thank you very much for purchasing the BN-20.
This document describes the procedure of "First Time Printing
and Cutting," from installation and setup of this machine to
the actual printing.
About Roland On Support
Using On Support allows you to receive your printer's ink status and error
information as an email sent to your PC and mobile phone. You can also
receive product updates and other support information from On Support.
To install On Support, download from the following URL.
http://download.rolanddg.jp/en/bn_onsupport.html
R9 -190726
Important
Leave the main power switched on at all times.
Never switch o the main power. By switching on the main power, the automatic maintenance function is carried out periodically. If the automatic maintenance is not carried out, it may
result in a machine breakdown, e.g. damage to the print heads.
Never switch off the main power or unplug the power cord during operation.
Switching o the main power or unplugging the power cord during operation may damage the print heads. Be sure to rst switch o the sub power. If the main power is accidentally
switched o, immediately turn the main and sub power back on.
Periodic use of the machine is recommended.
We recommend using the machine at least once a week. If left unused for a long period of time, the ink may settle, resulting in unstable discharge (and dot drop-out). Any dry ink will need to
be discharged.
Allow the ink to dry completely.
After output, allow the ink to dry completely. In particular, white ink and metallic silver ink must be printed with a high concentration and takes longer to dry than CMYK ink.
Lamination is strongly recommended.
Because metallic silver ink and white ink may not be as weather resistant as CMYK ink, depending on conditions, we strongly recommend laminating output of metallic silver ink.
Thank you for purchasing this product.
To ensure safe use of this product and to thoroughly familiarize yourself with its performance, be sure to read this operation manual and store it for future reference.
Unauthorized copying or transfer, in whole or in part, of this manual is prohibited.
The contents of this document and the specications of this product are subject to change without notice.
The documentation and the product have been prepared and tested as much as possible. If you nd any misprint or errors, please inform us.
Roland DG Corp. assumes no responsibility for any direct or indirect loss or damage which may occur through use of this product, regardless of any failure of this product.
Roland v Corp. assumes no responsibility for any direct or indirect loss or damage which may occur with respect to any article made using this product.
http://www.rolanddg.com/
Copyright © 2011-2019 Roland DG Corporation
Company names and product names are trademarks or
registered trademarks of their respective holders.

System requirements
Operating system Windows 10, 8.1, 7 (32- or 64-bit)
CPU and RAM CPU of 2.0-GHz or faster Core 2 Duo, and RAM of 2 GB
or more
Optical drive DVD-ROM drive
Video card and dis-
play
Recommended: 1024 x 768 dots or higher, 256 colors
or more
For the latest information, see the Roland DG Corp. website (http://www.rolanddg.
com).
This software is a 32-bit application and uses WoW64 (Windows 32-bit On Win-
dows-64) when run on a 64-bit Windows system.
Removing and storing the retainer
WARNING Carry out these operations before you con-
nect the power cord.
Inadvertent powerup may result in pinched
hands or other injury.
Be sure to remove the retainer. Failure to do so may cause faulty
operation or breakdown when the power is switched on.
The retainer is required when moving the machine to a different
location. Store it carefully so that it does not get misplaced.
Installation
Temperature and Humidity
Maintain the specified temperature and humidity even when the machine is not in use. If temperatures are too high or too low, it may cause the machine to
malfunction.
During operation: Temperature 20 to 32˚C (68 to 90˚F), relative humidity 35 to 80% (no condensation)
During non-operation: Temperature 5 to 40˚C (41 to 104˚F), relative humidity 20 to 80% (no condensation)
Installation Space
Provide space as shown in
the gure on the left.
Installation and Preparation
Checking the Included Items
The following items are included with this machine. Check that all items are present.
Power cord (1) USB cable (1) Wiper (1) Jig for inserting cartridges
(1) **
SOL INK cleaning cartridge (1)** and
dummy cartridge(4) ** Software RIP***(1)
Blade holder, blade, Pin (1 each) Cleaning sticks Felt wiper (1) Cleaning liquid (1) ** Inkjet printer maintenance guide (1)**
Media anges (2),
Media bar (1), Mounting pin (1) Tweezers (1) Roland Software Pack-
age (1)
Label for cartridge slot (one
each for ECO-SOL MAX and
FPG)
Operation manuals (3)*
* "To Ensure Safe Use," "First Step Guide" (this document)," "Special Color Ink Guide"
** Included only in ECO-SOL MAX ink type machines, *** VersaWorks (with Installation Guide)
About Operation manual (Electronic-format Manual)
How to use and maintain the machine as well as an FAQ (a set of frequently asked questions) are described in the "Master Guide" (Electronic Manual).
Height of Installation
The height of installation should be 0.6 m (23.7 in.) or higher above the work
floor. This machine is desktop type. Please decide the height of installation
so that you can easily reach the emergency stop button when operating this
machine.
Connecting the Power Cable
WARNING Perform this task with all power switches
left switched off.
Otherwise sudden movement of the machine
may cause injury.
Work Space
600 mm
1000 mm
1010 mm
1400 mm
Unit Space
300 mm
350 mm
(Front)
(Rear)
Installation software
BN-20 driver Driver required for sending data from a computer to this
machine.
Utility Software for operating the machine, checking its status, and
performing maintenance.
R-Works
Software for creating output data
* This is not available on a white ink model. To make
an output on a white ink model, the software RIP
(VersaWorks) is needed.
* For information on how to install software RIP (VersaWorks), refer to "VersaWorks
Installation Guide."
Important
Do not connect the machine with a computer using a USB cable before
installing the BN-20 driver. If you do so, you may not be able to install the
BN-20 driver.
Installing and Setting Up the Software
You can view and download the electronic-format manual from the following
URL or QR code.
https://webmanual.rolanddg.com/BN-20
* You can also view and download all the paper manuals.
* You can also view this website from a smartphone.

Proceed with the installation by following the on-screen instructions.
When the following screen appears, the installation is complete. Click
"Finish."

Remove the Roland Software Package DVD-ROM from
the computer.
2.
Setting up the printer

Place the label for the ink type that will be used.
Mixing dierent types of ink may cause a malfunction. Please make
sure to ax this label.

Close the front cover, press Main power, and then
press POWER key.
When the POWER key indicator changes from ashing to steady,
startup is completed.

Connect the machine to the computer by USB cable.
Use the supplied USB cable.
Do not use a USB hub.
The driver is installed automatically.

After a while, the screen shown in the gure will appear.
Click [Next] to start lling with ink.
Proceed by reading the on-screen instructions. The POWER key will
ash while lling with ink.
* When having difficulty pulling out the dummy cartridges which is
used for lling with ink, insert the Jig for inserting cartridges into the
slots to make the task easier.
* Please note, you will be asked to remove and re-insert the cleaning
cartridge into the same ink cartridge slot several times, before being
asked to move the cleaning cartridge to the next ink cartridge color
slot. Please make you have the cleaning cartridge inserted into the
slot that matches the ink cartridge color slot shown on the computer
screen of the BN-20 Utility software program.
When the message of "The ink tanks have been lled" appears, lling with
ink is completed. Click [Close], and then continue to “Printing and Cutting
for the First Time”on the back.
1.
Installing the software

Load the VersaWorks DVD into the computer's DVD-ROM
drive.
When the automatic playback window appears, click [Run menu.
exe].When the [User Account Control] appears, click [Allow] or [Yes].
After a while, the install menu appears automatically.

Click [Install] for "Driver & Utility."

Select [Install], Model name [Roland BN-20], Port [USB],
and then click [Start].
Installation of the BN-20 driver starts. Proceed with the installation by
following the on-screen instructions.
Windows 10, 8.1:
When the screen shown here is displayed, click [Install].
Windows 7:
If the screen shown in the gure appears, click [Install this driver
software anyway].
After completing the installation of the driver, continue to install the
utility software. When the following screen appears, the installation
is complete. Click "Finish."

Click [Install] for "R-Works."
Since you cannot make an output from R-Works on a white ink model,
you do not need to install it. Go to "Step
2. Setting Up Printer".
Do not
uncheck.

Printing and Cutting for the First Time
STEP 1: Installing the Blade and Roll Media
Prepare roll media for printing and cutting that meets the following criteria:
Width: 150 - 515 mm (5.9 - 20.27 in.). Paper tube inner diameter: 3 or 2
inches.
*In this manual, the paper wound onto the paper tube is called "roll
media."
* To purchase these media, contact your authorized dealer or Roland
DG.
1.
Installing the Blade



Support the screw from below and insert the blade holder.
Installing it without supporting the screw from below can adversely
aect the cutting quality.

Tighten the screw.
Tug the blade holder upward to make sure it does not come loose.
2.
Loading the Roll Media


Insert the side of the media bar with a hole into the media ange, and secure it
with the mounting pin. Use one of the two media anges. The inside should be
the one that ts the inner diameter of the roll media paper tube.
* For detailed information about how to install sheet media, such as
standard-sized media, and usable media for this machine, refer to
"BN-20 Master Guide."
Important Note on the Handling and Use of the Cutting Carriage
Leave the cutting-carriage screw loose when no blade holder is installed.
Keeping the screw tightened causes the blade-holder insertion hole to
become gradually smaller, making installation dicult.
Place the xed media ange at th e bottom, so that the media feeds in a clockwise
direction when looking from above.You cannot set the media correctly if the feed
direction is not right.



Pull the media straight to keep it taut, and let it pass beneath the media clamps.
CAUTION Do not move the pinch roller by hand.
Use
the media guide to move the pinch roller.
Moving the pinch roller by force may result in injury.

Initialization starts when the front cover is closed and the loading lever is raised.
Initialization is complete when the POWER key stops ashing and remains lit.

Insert the pin into the blade holder.
Insert until the tip protrudes about
3 - 5 mm (0.12 - 0.20 in.).
Insert the blade.
Loosen the screw
shown in the gure.
Open the front cover.
Move the left media
guide to the left.
Push the loading lever backward.
Media bar
Hole
Media ange
Mounting
pin
Push in
Push in
Make sure that there
are no gaps.
Media feeding direction
Unit
Media bar
Move the roll media
to the right so the
media ange touches
the right media guide.
Media ange
Right media guide
Media ange
Left media
guide
Slide the left media guide and
press it to the media ange.
OK Not OK
Media clamp
Pull the loading lever forward.
Make sure the
left media guide
is pressed
against the
media ange.
Close the front cover.

STEP 2: Making Adjustments Before Output
Before output, perform printing tests and test cuts, and make the necessary
adjustments. This is required to make the most of BN-20's printing and
cutting capabilities. Perform this task before daily operations and when
changing the media type.
1. Starting the adjustment

Click in the computer's
task tray.
The BN-20 utility is displayed.

In the [Adjustment] tab, click [Adjust All].

Click [Next] on the displayed screen.
2. Check for nozzle clogging

Click [Test Print].
The test pattern is printed. Follow the on-screen instructions to check
for nozzle clogging.
Nozzle is clogged Proceed to 
Nozzle is not clogged Proceed to 

Select [Normal Cleaning] and click [Go].
Normal cleaning starts.

To check for nozzle clogging again Return to 
If the nozzle clogging is not xed, perform "Normal Cleaning" again.
For information about "Medium Cleaning" and "Powerful Cleaning,"
refer to pages regarding maintenance in "BN-20 Master Guide."

Click [Next] on the displayed screen.
3. Bidirectional adjustment

Click [Test Print].
The test pattern is printed.

Read the on-screen instructions and then enter a value
in the [New Value] box.
Important
The components of the white ink and metallic silver ink can separate
easily, so gently shake this ink cartridge each day before operations.
The other color cartridges do not have to be shaken each day, but be
sure to shake them when replacing. Failure to shake the ink

Click [Apply].
The value in [Present Value] changes to the entered value.

Click [Close].

Click [Next] on the displayed screen.
4. Media feed correction

Click [Test Print].
The test pattern is printed.

Read the on-screen instructions and then enter a value
in the [New Value] box.

Click [Apply].
The value in [Present Value] changes to the value entered.

Click [Close].

Click [Next] on the displayed screen.
5. Adjusting cutting

Click [Test Cut].
Test cutting is performed.

Read the on-screen instructions and then enter values in
the [Cut Force] box.

Click [Apply].
Repeat
   until adjustment is done to allow the two shapes
to peel o separately.

Click [Close].

Click [Next] on the displayed screen.
6. Adjusting printing & cutting

Click [Print and Cut Pattern].
The test pattern is printed.

Follow the on-screen instructions and enter the values
for [New Value for Scanning] and [New Value for Feeding].

Click [Apply].
The values in [New Value for Scanning] and [New Value for Feeding]
change to "0."

Click [Close].

Click [Skip] on the displayed screen.
"Crop cut adjustment" will not be done here. It is not necessary for
printing and cutting.

Click [OK] on the displayed screen.
Adjustment is completed.

STEP 4: Manual Cleaning after Daily Operations Finish
*This operation is required every day if you are using ECO-SOL
MAX 3 ink.
*This operation is required once a month if you are using ECO-
SOL MAX ink or ECO-SOL MAX 2 ink.
CAUTION Always carefully follow the procedures
in accordance with the instructions.
Otherwise a sudden movement of the ma-
chine may cause injury.
Procedure

Click in the computer's task tray.
The BN-20 utility is displayed.

In the [Adjustment] tab, click [Manual Cleaning].
Manual Head Cleaning procedures are displayed. Carefully read the
on-screen instructions and start the cleaning tasks.

Carry out test printing and check the result.
Use the cleaning functions and perform cleaning several times if
needed.
Requirements for Manual Head Cleaning
 Remove media before cleaning.
 To prevent the heads from drying out, complete the cleaning within 30
minutes. After 30 minutes a warning alarm will sound.
 Only use the included cleaning sticks. Any other tool, e.g. cotton bud or
similar is not designed for this task and will become fluffy and damage
the heads. Please order cleaning sticks directly from us or your authorized
Roland DG Corp. dealer.
 Do not use a cleaning stick more than once; the print quality will
deteriorate. Dispose of the stick after each cleaning.
 Do not soak a used cleaning stick in cleaning liquid; the cleaning liquid will
deteriorate.
 Do not rub the nozzle surface of the print heads.
 Clean the sponge section by stroking very lightly and gently. Do not rub,
scrape, or atten the section.
When a warning alarm sounds during cleaning
An alarm sounds 30 minutes after the start of the operation. Perform
the operation by following the message displayed in the Utility window.
STEP 3: Output Printing & Cutting Data
Output from R-Works
This section describes how to output printing and cutting data using
R-Works.

R-Works starts.
Windows 10, 7:
From the Start menu, click [All apps] (or [All Programs]) – [R-Works]
– [R-Works].
Windows 8.1:
Right-click the background in the start screen to display the app bar,
and click [All Apps].Click the [R-Works].

Click [Help] > [Table of Contents].
"R-Works Help" is displayed.

From the contents on the left, click [Operation Proce-
dures].
Follow the instructions from "Introduction" to "Step 4: Output the data"
to perform each operation and test the output of printing and cutting.
Output from VersaWorks
This section describes how to output printing and cutting data using
VersaWorks. For installation of VersaWorks, refer to "VersaWorks Installa-
tion Guide".

VersaWorks starts.
Windows 10, 7:
From the Start menu, click [All apps] (or "All Programs") – [VersaWorks]
– [VersaWorks].
Windows 8.1:
Right-click the background in the start screen to display the app bar,
and click [All Apps].Click the [VersaWorks].

Draw cutting paths on the data for output.
For information on how to use VersaWorks, refer to the "VersaWorks
Help."

Make an output.
For information on how to use VersaWorks, refer to the "VersaWorks
Help."
Cutting off the media
Use a commercially-available utility knife to cut the media.