
15. Troubleshooting
In the unlikely event of product failure, please check the following:
Problem: No lights, no bubbles
• Check that the bubble tube is plugged in at the wall
• Check that the power supply is connected
• Check the green LED light is on
Problem: Lights but no bubbles
• Try switching the bubble tube off and then again
• Check all pipes are firmly connected and free of kinks/bends. Check the pipes have not
worked free –occasionally vibrations/transportation can loosen pipes
• Have you connected a Super Interactive Switch Box (17274) to make your Bubble Tube
interactive? Is the Switch Box firmly connected? Turn the Switch Box over –is it set to
‘Bubbles On’? If it is not, set it to this
Problem: Super Interactive Switch Box does not work
• Is the Switch Box firmly connected? Turn the Switch Box over – is it set to ‘Bubbles
On’? If it is not, set it to this
• If this suggestion does not work, it is possible that the pump has failed. Contact ROMPA® for
advice
Problem: The bubble tube is very noisy
• Make sure that the bubble tube is on a completely flat and stable surface, and not on a
slope or uneven surface
• Make sure that the pump is still securely attached inside the chassis and that it has not
worked free of the supports that hold it down
Problem: The bubble tube is leaking
• Fill and drain the bubble tube using the drainage tube and the valve with the grey button
on the chassis –water can be accidentally spilled when filling the tube via the top.
• Make sure that all the tubing inside the bubble tube base is securely attached
•Place paper towels in the chassis to identify exactly where the leak is coming from.
Contact us for advice once the exact location of the leak has been found.
Problem: There is debris inside the bubble tube
• Use the cap as a lid for the bubble tube column to stop dust, lint etc. falling into the tube
•Make sure no beads from the polystyrene packaging have fallen into the tube
•Keep the water clean by organising a regular cleaning schedule to avoid the growth of
algae. Use BCB Fluid to keep the water clean.
Further copies of these instructions can be downloaded at www.rompa.com
We hope you find our instructions invaluable. If you have any suggestions for improving
them further your comments will be greatly received –please contact us at
MAXI BALL-BUBBLE TUBE 19767-70, August 2016
Copyright ROMPA® Ltd